OTA - 20240405
Service Bulletin Details
Public Details for: OTA - 20240405
This is to notify you of the service campaign ota software update of the amg chassis controller (acc) in 1,349 model year (my) 22-24 eqe, eqs (295, 297 platform) vehicles. The vehicles will not be visible or flagged in vmi or eva. Merced
Models from 2024
2024 MERCEDES-BENZ AMG EQE |
2024 MERCEDES-BENZ AMG EQS |
2024 MERCEDES-BENZ EQE 350+ |
2024 MERCEDES-BENZ EQE350 |
2024 MERCEDES-BENZ EQE500 |
2024 MERCEDES-BENZ EQS450 |
2024 MERCEDES-BENZ EQS580 |
Models from 2023
Models from 2022
2022 MERCEDES-BENZ AMG EQS |
2022 MERCEDES-BENZ AMG EQS53 |
2022 MERCEDES-BENZ EQS 450+ |
2022 MERCEDES-BENZ EQS450 |
2022 MERCEDES-BENZ EQS580 |
News Channel Update | Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle Sales Managers, Service Managers, Parts Managers Compliance and Analysis, Engineering Services RE: Service Campaign OTA Notification Software update of AMG Chassis Controller (ACC) DATE: April 5, 2024 – Mercedes Me Connect OTA MY22-24 EQE, EQS (295, 297 platform) IMPORTANT SERVICE CAMPAIGN INFORMATION No Action Required by Dealer Over-the Air (“OTA”) Information Only Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372). Sincerely, Gregory Gunther Senior Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Service Campaign OTA Notification Campaign No. : Campaign Desc. : N/A 24P5497803 April 5, 2024 Software update of AMG Chassis Controller (ACC) – Mercedes Me Connect OTA This is to notify you of the Service Campaign OTA software update of the AMG Chassis Controller (ACC) in 1,349 Model Year (“MY”) 22-24 EQE, EQS (295, 297 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA. Background Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY22-24 EQE, EQS vehicles (295, 297 platform), the AMG Chassis Controller (ACC) software does not correspond with the latest series production configuration. Issue MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update. Parts are not required for repair. Remedy software will be pushed via OTA. What We’re Doing Parts Vehicles Affected 2022-2024 EQE, EQS Vehicle Model Year(s) Vehicle Model Vehicle Populations Total Campaign Population 1,349 Next Steps/Notes AOMS/SOMS AOMs – This OTA campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis No Service Action is required by the Dealer for this Campaign Over-the-Air (“OTA”) updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicle. Sufficient battery voltage may be required for the OTA update to be initialized. If the vehicle has not been driven in four or more weeks, the ignition should be cycled to initialize the process. Instructions to verify a successful OTA update: Dealers can check for a successful OTA update in VeDoc, or alternatively the customer can check using the Mercedes me connect App. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis VeDoc Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and "ACC – AMG Chassis Controler" (Figure 1, B-C). If the Object Number (Figure 1, D) matches "0019024902", then the OTA update was successful. Figure 1 – Successful OTA update in VeDoc Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Mercedes Me Connect App Customers can alternatively check the status of the OTA update using the Mercedes-me connect App on Android or Apple, by going to the “Vehicle” icon and selecting “Over-the-Air Vehicle Updates” (Figure 2). A successful OTA update will show as “Installed” (Figure 3). Figure 3 – Successful OTA Update Figure 2 – Over-the-Air Vehicle Updates Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600