36166.3.0

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Long Range PHEV ERAD Sound Information
TJ 36166.3.0
Issuer (Dept.)
Issue Date
Status Date
3/21/24
4/16/24
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
4632
Function Description
Page
Electrical rear axis drive
Page 1 of 2
Attachment
File Name
File Size
ERAD 1 TJ 36166.wav
2.9993 MB
ERAD 2 TJ 36166.wav
6.9368 MB
ERAD 3 TJ 36166.wav
2.3109 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
* Adding vehicle types.
If a customer is concerned with noise from the ERAD, please follow the instructions under “Service”.
PHEV = Plug-In Hybrid Electric Vehicle
ERAD = Electric Rear Axle Drive
CSC Customer Symptom Codes
Code
Description
8N
Driving/Unusual noise/Unsure when/at all times
F2
Driving/Unusual noise/During acceleration
ZE
Idling/Unusual noise
D2
Front/rear axle/Unusual noise
DTC Diagnostic Trouble Codes
Technical Journal 36166.3.0
Vehicle Type
Type
Eng
Eng
Desc
Chassis
range
Struc Week
Range
224
H6
BH6PHEV
2022-9999
-
202147-999952
225
H6
BH6PHEV
2022-9999
-
202147-999952
238
H6
BH6PHEV
2022-9999
-
202147-999952
246
H6
BH6PHEV
2022-9999
-
202147-999952
256
H6
BH6PHEV
2022-9999
-
202147-999952
Sales
Body
Gear
Steer
Model Year
Plant
SERVICE:
A slight whining sound noticed during electric drive is to be considered normal.
Listen to the attached sound files as a reference. (ERAD 1,2 and 3) These are considered to be a
normal electrical motor sound.
(Use of a headset or earphones is recommended. The sound files are recorded from the front seat at
the head position.)
*In cases where the sound level is borderline to the attached files start by following TJ
36841.
If you are unsure the noise is normal, please submit a TIE Support-Needed vehicle report and
include a recording of the noise.
(Record the sound from the front seat at the head position with a mobile device also showing the
dashboard in which speed and drive mode you are driving.)
Warranty claim info:
No warranty claim is accepted for a job described in this Technical Journal since it is to be used as a
guidance.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub-concern area “Support Needed”, use function group 4632.
This TJ includes three audio files.
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2024-04-16