23B57 S1

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
April 16, 2024
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 23B57 – Supplement #1
Certain 2022 and 2023 Model Year F-150 Battery Electric Vehicles (BEV)
Battery Energy Control Module (BECM) Software Update
REF:
Customer Satisfaction Program 23B57
High Voltage Battery Module Replacement and/or Battery Energy Control Module
(BECM) Software Update
Dated September 13, 2023
New! REASON FOR THIS SUPPLEMENT
• Affected Vehicles: End build date for 2023 Model Year Vehicles is now available. The US
population affected was updated.
• Service Action Update: The service action has been updated.
• OTA Update: Date of estimated OTA deployment has been updated.
• Owner Letter & Owner Letter Mailing: An updated owner letter will be mailed to the
remaining open VIN’s within the FSA.
• Administrative Information:
o The Mobile Repair Assessment Level for all vehicles has been updated.
o Rental Vehicles are no longer approved for repair orders that are opened on or after
April 16, 2024.
o Towing is no longer authorized for repair orders that are opened on or after April 16,
2024.
o EFC numbers regarding Mobile Repair and Pick-Up & Delivery have been updated.
o Claim and Submission information has been updated.
• Labor Allowances: The Labor Allowances have been updated for repair orders that are
opened on or after April 16, 2024.
• Parts Requirements / Ordering Information: Parts are no longer required to complete this
FSA for repair orders that are opened on or after April 16, 2024.
PROGRAM TERMS
This program will be in effect through September 13, 2024. There is no mileage limit for this program.
New! AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
2022
Rouge Electric
Vehicle Center
October 14, 2021 through October 19, 2022
F-150 BEV
2023
June 10, 2022 through December 15, 2023
New! US population of affected vehicles: 56,476. Affected vehicles are identified in OASIS and FSA
VIN Lists.
© Copyright 2024 Ford Motor Company
REASON FOR THIS PROGRAM
Some of the affected vehicles may have high voltage battery modules that can cause Diagnostic
Trouble Code (DTC) P0B24 – Hybrid Battery Voltage Unstable to set causing a stop safely now
message to appear on the Instrument Panel Cluster (IPC) and the vehicles high voltage battery output
to be limited.
All vehicles will receive an update to the Battery Energy Control Module (BECM) software strategy
that detects if the high voltage battery experiences a voltage deviation and may enter the vehicle into
a reduced performance state. This updated software is available for dealers to update or will become
available as an Over the Air (OTA) update.
New! SERVICE ACTION
Dealers are to update the BECM software. This service must be performed on all affected vehicles at
no charge to the vehicle owner.
NOTE: Vehicles that require new high voltage battery modules on or after April 16, 2024 should be
repaired under normal vehicle warranty. For battery module part ordering, please refer to EFC10038
and EFC14296.
To assist vehicle owners to have this repair completed, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
New! OVER-THE-AIR (OTA) UPDATES (FORD / LINCOLN SOFTWARE UPDATE):
• In addition to you being able to update vehicles now using FDRS, Ford is planning to deploy
an OTA software update mid-year 2024.
• Before scheduling service for an OTA-capable vehicle, please verify through PTS that the FSA
is still open (OASIS) and that the vehicle has not already received the OTA update.
1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the
OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto
the vehicle the FSA may still show as open).
2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the
tab titled “Connected Vehicle”. In the “Over the Air Update 60-Day History”, you can
determine if an OTA update occurred on the affected module by viewing the
“Completion Status”, which should show “Campaign Successful”. The “Release Notes”
will also indicate that the campaign was successfully downloaded onto the vehicle.
(Note: the FSA may still show as open in the Outstanding Field Service Actions section
of PTS even though the OTA update was successfully downloaded onto the vehicle.
This FSA will eventually be removed from the Outstanding Field Service Actions
screen of PTS).
New! OWNER NOTIFICATION MAILING SCHEDULE
The original population owner letters mailed the week of September 25, 2023. Owners were given the
option of installing the software update themselves once the OTA deploys, or having their dealer
perform the service for them. Updated owner letters are expected to be mailed the week of April 29,
2024 to the remaining open VIN’s affected by this FSA.
© Copyright 2024 Ford Motor Company
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• How to Enable Ford Software Updates
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 4
Customer Satisfaction Program 23B57
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program now have the following assessment level:
- Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: N/A.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS was activated on September 13, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists was available through https://web.fsavinlists.dealerconnection.com on September 13,
2023. Owner names and addresses was available by October 13, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
© Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 4
Customer Satisfaction Program 23B57
STOCK VEHICLES
•
•
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
New! RENTAL VEHICLES
Rental vehicles are no longer approved for repair orders that are opened on or after April 16, 2024.
New! TOWING
Towing is no longer authorized for repair orders that are opened on or after April 16, 2024.
New! MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
New! PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers - Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
New! PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
© Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 4
Customer Satisfaction Program 23B57
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B57
▪ Customer Concern Code (CCC): D16 – HV Battery System Trouble
▪ Condition Code (CC): 42 – Does Not Operate Properly
▪ Causal Part Number: 10D672, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
▪ Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
© Copyright 2024 Ford Motor Company
Administrative Information
Page 4 of 4
Customer Satisfaction Program 23B57
New! CLAIMS PREPARATION AND SUBMISSION (CONTINUED)
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
▪ Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
▪ Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
▪ For dealer-performed mobile repairs, retain a copy of the Service Management
signed record with the repair order documentation.
▪ Claim the mobile repair allowance Labor Operation Code 23B57MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 23B57
New! LABOR ALLOWANCES
The Labor Allowance table has been updated to only include updating the BECM software for repair
orders that are opened on or after April 16, 2024.
Description
Labor Operation
Labor Time
23B57D
0.6 Hour(s)
Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
23B57MM
0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
23B57PP
0.5 Hours
Update BECM Software
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are no longer required to complete this FSA for repair orders that are opened on or after April
16, 2024.
© Copyright 2024 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
May 2024
Customer Satisfaction Program 23B57
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
Your vehicle has a Battery Energy Control Module (BECM) software strategy
that detects if your high voltage battery experiences a voltage deviation. If
that detection is triggered, your vehicle may enter into a reduced
performance state.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company would like to
update your vehicles BECM software to adjust the way the vehicle performs
if a voltage deviation is identified.
This Customer Satisfaction Program will be in effect until September 13,
2024 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
You have two options of installing this software.
Option One: Ford has authorized your dealer to install the BECM software
free of charge (labor) under the terms of this program.
Option Two: Your vehicle is capable of receiving Ford Software Updates.
The BECM software update is anticipated to be available via Ford Software
Updates mid-year 2024.
When Automatic Updates are turned ON (standard from the factory), the
software will be downloaded to your vehicle over a private wi-fi network or
through your vehicle’s modem through the cellular network. Before the
software will install, you will have to schedule a day and time when you will
not need the vehicle for up to 90 minutes while the installation completes.
Note: Refer to ford.com/support for further information on your Ford
Software Updates system.
Should the software fail to load or install properly, Ford has authorized your
dealer to install the BECM software free of charge (labor) under the terms of
this program.
© Copyright 2024 Ford Motor Company
How long will it take?
The time needed for this software installation via Ford Software Updates is
approximately 90 minutes. If you prefer not to wait for the Ford Software
Update to become available via Ford Software Updates (anticipated midyear 2024) or you prefer to go to your dealer for the software update, the
time needed for this repair is less than one-half day. However, due to service
scheduling requirements, your dealer may need your vehicle for a longer
period.
What should you do?
If you choose to have your dealer install this software, please call your
dealer to schedule a service appointment for Customer Satisfaction Program
23B57. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
For your convenience, Ford is encouraging you to update your vehicle’s
software using Ford Software Update capabilities when the software
becomes available. By utilizing this option, you should not need to take your
vehicle to your dealer unless you’re unable to successfully perform the
update.
To complete this software update your vehicle will have to be parked with
the ignition off for a short period. Also, you will have to schedule (we suggest
overnight or during work hours) the software installation to ensure that you
will not need your vehicle during the update. You can check the progress of
the installation via the icons on the in-vehicle screen, the FordPass app, or
on the Owner’s website.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
© Copyright 2024 Ford Motor Company
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57-S1
CERTAIN 2022 AND 2023 MODEL YEAR F-150 BATTERY ELECTRIC VEHICLES
(BEV) — BATTERY ENERGY CONTROL MODULE (BECM) SOFTWARE UPDATE
SERVICE PROCEDURE
Module Programming
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification 		
		
requirement, for U.S. market only, will be enforced starting with repair orders 		
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic
		
Field Communication (EFC) 14251 for more details.
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic 		
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this 		
procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is 		
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures 		
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the BECM.
6. From the list on the RH side of the screen, select BECM - Battery Energy Control Module (BECM) 		
Software Update.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57-S1
7. Click RUN. Follow all on-screen instructions carefully.
NOTE: After the programming of the BECM, the FDRS will automatically prompt you to update the
necessary modules based on the vehicles options and calibration levels. Follow the on-screen 		
instructions to complete the update. You may be prompted to update one or more of the following 		
modules.
			
			
			
			
			
			
• Anti-lock Brake System (ABS) Module
• Electric All Drive Control Module (AWDCH or SOBDMB)
• Hybrid Powertrain Control Module (HPCM or SOBDMC)
• Powertrain Control Module (PCM)
• Secondary On-Board Diagnostic Control Module (SOBDM)
• Battery Charger Control Module or Generic Function Module 2 (BCCMB or GFM2)
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57-S1
Important Information for Module Programming
														
NOTE: When programming a module, use the following basic checks to ensure programming completes 		
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect 		
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.		
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause 		
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS. 		
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from 		
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”		
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module 			
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,		
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the 		
programming process. Make sure all applicable steps are followed in order.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
Ford Software Updates
How to turn on Automatic Updates and Set a Recurring Schedule
Ford software updates are downloaded and installed over-the-air using either an external Wi-Fi or FordPass™
Connect (vehicle modem). Most software updates will happen seamlessly in the background, if both of the
following have been done on your vehicle:
1. Automatic Updates is turned ON.
2. A Recurring Schedule has been set.
We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle.
To set a recurring schedule:
1. Tap Settings on your vehicle's SYNC screen.
2. Choose System (or Software) Updates.
3. Press Schedule Updates (or Recurring Update Schedule).
Depending on your vehicle you will either:
4. Choose Schedule.
5. Choose your preferred days and times.
6. Press Save.
or
4. Select one of the Preset options OR Select Custom Schedule.
5. If Custom Schedule choose your preferred days (minimum of 2) and time.
6. Exit the screen (Schedule is auto saved).
To confirm Automatic Updates is turned ON:
1. Tap Settings on your vehicle's SYNC screen.
2. Choose System (or Software) Updates.
3. Confirm Automatic Updates is toggled to ON.
Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in
your FordPass® App. You can reschedule up to 2 mins before the update begins.
Important Notes:
• Ford Power-Up software updates are not deployed to all vehicles at the same time.
• If you choose to turn Automatic Updates OFF, you will not receive this software update unless you have
previously consented to all prior updates.
• To confirm that this recall is included in the software update and is available or successfully installed in
your vehicle, tap Settings on your vehicle’s SYNC screen, select System (or Software) Updates and
select Update Details to view the latest release notes. You will also get an Update Successful alert in
the message center of your FordPass® app.
If you are unsure if you have received the software update for this recall or have any questions regarding
software updates, please call our specially trained Software Update Customer Relationship Center at:
1-833-389-0848.
© Copyright 2024 Ford Motor Company
Mobile Repair or Pick-Up and Delivery Record
Page 1 of 1
Customer Satisfaction Program 23B57 – Supplement #1
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B57 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page | 1
Customer Satisfaction Program 23B57 – Supplement #1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
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– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
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Mobile Service Repair Assessment
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Customer Satisfaction Program 23B57 – Supplement #1
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
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– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
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