Dealer 94CB

AUDI DEALER COMMUNICATION
Repair Available – UPDATE 94CB / Software Update for Light Control Module – (NVLW)
This notice is for:
Date:
Issue:
All Dealer Personnel
April 16, 2024
An erroneous fault message may appear in the instrument cluster due to a software issue
in the control unit for the headlights.
Country
Affected Vehicles:
USA
USA
CAN
CAN
Beginning
Model Year
2024
2024
2024
2024
Ending Model
Year
2024
2024
2024
2024
Vehicle
Count
475
396
92
67
Vehicle
Q8
SQ8
Q8
SQ8
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only
valid campaign inquiry & verification source.
Repair:
Parts Department:
Notes:
•
REPAIR AVAILABLE – April 17, 2024 – Update the software for the light
control module.
•
See ELSA and Service References in Elsa2Go for complete repair & claiming
instructions
•
Check daily campaign open inventory report or OMD for affected vehicles in
inventory
•
Repair every affected inventory vehicle before delivery to consumers.
See UPDATE technical bulletin for required materials.
Dealers must ensure that every affected vehicle gets the update before delivery to
consumers. Your effort is integral in reaching the highest quality expectations of Audi
customers.
•
Updates differ from recalls and service actions; consumers are notified in writing
of recalls and service actions. Therefore, consistent with general policy governing
Updates, customers will not be receiving letters about this action.
•
Each vehicle coming into your workshop (for maintenance or any other service
visit) that shows this Update code open in ELSA on the day of repair should have
the work completed.
•
Affected vehicles in dealer inventory cannot be delivered to consumers until this
Update is completed.
•
To identify any vehicles in your inventory that are affected by this Update, please
run the “New and CPO Inventory Open Campaign/Action Listing” report from the
OMD Web system
-END OF MESSAGEEnsure all dealer personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional
assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
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