22-NA-096

Bulletin No.: 22-NA-096
Service Bulletin
Date: April, 2024
INFORMATION
Subject:
Brand:
Brightdrop
Chevrolet
Radio Education — RPO IOK Google Built-in Radio
Model:
from
to
600 eLCV
2022
2022
Zevo 400
2024
2024
Zevo 600
2023
2024
Silverado 1500 New
(RPO J22, VIN Digit 5
= A / D)
2022
2022
Silverado 1500
2023
2023
Silverado 2500HD/
3500HD
2024
2024
2022
2023
Hummer EV
2022
2023
Sierra 1500 New
(RPO J22, VIN Digit 5
= H / U)
2022
2022
Sierra 1500
2023
2023
Sierra 2500HD/
3500HD
2024
2024
Yukon
Yukon XL
2022
2023
Suburban
Tahoe
GMC
Model Year:
VIN:
from
Engine:
Transmission:
to
Involved Region or Country
North America, Uzbekistan, Russia, Middle East, Argentina (Mercosur), Bolivia (West),
Chile (West), Colombia (West), Ecuador (West), Paraguay (West), Peru (West), Uruguay
(West), Cadillac Korea (South Korea), Thailand (ASEAN)
Additional Options (RPOs)
Equipped with Radio RPO IOK
Information
Some features of the system require a service plan or trial. This includes Google Assistant, Google Maps and apps on Google Play. In order to use apps in vehicle, you must be
signed into your Google account and have the paid service plan with in-vehicle data.
Your GM Account is different from your Google Account. Each account enables different
functionalities within the vehicle.
Always use a trusted, damage free OEM phone USB cable.
Copyright 2024 General Motors. All Rights Reserved.
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April, 2024
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin
and the laws that apply to your dealership, you
must follow those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who
have met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and
Model serviced. Repairs must be performed by a
technician who has successfully completed the
required training.
Contents
• Signing In
− Setup Wizard
− Guest vs User Profile
− Security for User Profile
• Google PlayStore
• Setting up Auto Update in Google PlayStore
• Checking for data plan
Bulletin No.: 22-NA-096
• Enabling Google Assistant
• Android Auto PlayStore
• Apple CarPlay Appstore
• Vehicle to Phone Sharing
• Moving Apps to Favorites Menu
• Owner’s manual and downloading a copy
• Factory Reset
• Pairing Bluetooth headphones to Rear Seat Entertainment
• Radio Data System (RDS)
Signing In:
Setup Wizard
1. This is set up to walk the customer through
personalizing the infotainment system (setting up
user profile, Google account and pairing a
Bluetooth phone). Any time you create a new
profile, you will have the opportunity to use the
setup wizard as well. The Setup Wizard can only
be completed in PARK.
Guest vs User profile
1. Guest profile will reset any personalization each
time the vehicle is turned on.
• Downloading offline maps
2. User profile will retain these settings. Up to 7
profiles plus the guest profile are able to be
stored in the vehicle.
• Privacy Settings with Google Maps
Security for User Profile
• Google Maps while Paired
1. Select Vehicle settings, then select security (or tap
on name in upper left and click manage profile) –
this will allow you to select what type of security to
use (pin, pw or pattern).
• If a customer doesn’t have a data plan
• Pairing a phone
• How to connect to Apple CarPlay
• How to check infotainment software version in
Google Built-In capable vehicles (RPO: IOK)
Google Play
• How to have enable GPS positioning and wireless
projection by location Turn On feature in Google
Built-In capable vehicles (RPO: IOK)
*The one stop shop for downloading apps designed for
the vehicle (similar to apps found on your personal
phone)*
• Using Siri with Apple CarPlay
• How to connect with Android Auto
• Using Bixby with Android Auto
*Some third-party apps (such as Spotify) do require a
separate account and, in some cases, a paid
subscription to access in vehicle.*
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1. Click the sign in button in Google Play and you are
taken to a sign-in screen
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2. While in the Google Play app, after signing in, click
on the face icon to the right
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3. Then options to sign in and out and control Google
activity
Setting up Auto Update in Google Play:
Note: Vehicle will need to have radio SW version w161
& above.
Customers can enable Google auto updates by
following the steps below.
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1. Go to Google Play Store
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2. Click on three dots at upper right corner
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3. Go to Settings.
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4. Click on Auto-Update apps.
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5. Click to use one of the three options. “Over any
Network” is highly recommended for best results.
2. Some apps may not be available in the Google
Play Store.
Checking for data plan:
3. Google Maps will run in offline mode if Terms &
Conditions are not signed.
1. A way to determine if a data plan is active is by
using the steering wheel controls to give the
vehicle a command.
4. Dashes for speed limit sign in cluster/HUD will be
displayed if there is no active data plan or on wifi.
2. Press the voice recognition button will bring up the
Google Assistant.
Downloading offline maps
3. If there is no data plan, the Google Assistant will
not come up and directions on how to get a data
plan will be given.
If a customer doesn’t have a data plan:
1. Customers are still able to get maps, but no traffic
data will display. Offline maps are only accessible
if the customer has downloaded the offline map
prior to not having data.
(Offline maps is a convenient way to have your map
available if in a connectivity dead zone area. **Google
Maps downloads offline maps automatically for use
when not connected to the Internet and for making
map data available to vehicle features regardless of
connectivity. These offline maps are only available
when the vehicle has a subscription data plan. Offline
maps expire in one year.**)
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1. Click maps
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2. Click settings button (the gear icon) at bottom of
map screen
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3. Click Offline Maps
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4. Adjust the map to cover the desired area to
download and click download
5. Auto-download will specifically download the
offline map if connected to a specific network the
customer is in. You can select your own map and
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April, 2024
download that area and will stay in your download
area until space is gone.
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Privacy Settings with Google Maps
6058811
1. While in the Settings of the maps, select Privacy
Center
2. This allows you to select how you want to share
driving data and the way you download offline
maps (auto/manual).
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3. Screens above (offline maps help) will guide the
customer through how to set up Auto-Download
offline maps
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4. Any other help needed with maps, the customer
can visit the websites below in the About & Help
screen in the offline maps section:
Google Maps while Paired
Customer will need to disconnect Wi-Fi and Bluetooth
on their phone, then utilize google maps from the
phone.
1. Pairing a phone
a. Go to phone app on home page and click
“Manage Phones”
b. Click the plus and follow the prompts on the
screen and your phone.
c. This may take up to 5+ minutes to connect and
sync.
d. Only allowed to pair one phone at a time.
2. How to connect to Apple CarPlay
a. Apple CarPlay is available through Wi-Fi and
Bluetooth or tethered (corded)
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b. Once phone is paired to vehicle, the notification below will pop up. Click Allow or Deny depending on your
preference for your Google experience.
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c. Click Enable for CarPlay (if vehicle does not prompt for Apple CarPlay, customer can go to home screen and
select Apple CarPlay on display)
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d. If you accidentally click Not Now, you can go back onto the main infotainment screen and click CarPlay again
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e. If phone was previously paired, and Apple CarPlay was not turned on via the steps above, the customer can
go to the home page and select the Apple CarPlay app, then follow the prompts to connect
**CarPlay will be unavailable if vehicle location is not turned on**
3. How to check infotainment software version in
Google Built-In capable vehicles (RPO: IOK)
3.1.
From Home page, Go to
Settings>System>About>Build number
6147889
3.2.
The software usually starts from 31st
character position of the build number and it
starts with a letter followed by three primary
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numbers and two secondary numbers
separated by dots. Shown in screenshot
above.
4. How to have enable GPS positioning and
wireless projection by location Turn On
feature in Google Built-In capable vehicles
(RPO: IOK)
4.1.
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4.3.
Click on “Turn On” from the notification list
and select “Turn On” on the pop-up itself as
well as shown above.
Certain features like offline maps, GPS
positioning and wireless projection might not
work without enabling the location Turn On
feature.
6147908
4.4.
Alternatively, a user can enable it by going
to Settings>Privacy>Location
Services>Location Services For Android
and enable it from the toggle switch as
shown above.
6147906
4.2.
Usually, the system gives a notification to
turn on location when the vehicle is first
started. A user can enable it from the notification list by first pressing the bell icon and
top left of the screen as shown above.
6148207
4.5.
Additionally, a user can customize the
number of apps allowed for location
services by going to Settings>Apps and
Permissions>App Permissions>Location
and selecting the apps individually as
shown above.
5. Using Siri with Apple CarPlay
6147907
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April, 2024
a. Use Voice Recognition button on SWC and do a
long hold press
b. Short press is only available with an active data
plan (Google Assistant).
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6. How to connect to Android Auto
*Android Auto is available through Wi-Fi and
Bluetooth or tethered (cord connected)*
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a. Select Android Auto from the homepage and follow the prompts
7. Using Bixby with Android Auto
a. Use Voice Recognition button on SWC and do a
long hold press
b. Short press is only available with an active data
plan (Google Assistant).
8. Enabling Google Assistant
a. Click the settings icon on the home screen,
settings, apps and permissions, special app
access, notification access — Google Assistant
on.
b. Adisconnect and repair of the customer’s phone
to the infotainment system may need to be
done.
9. Android Auto PlayStore
a. Mirror image of Google Play. Limited functionality at this time with certain apps within Google
Play. Check back later for further enhancements.
10. Apple CarPlay AppStore
a. Mirror image of Google Play. Limited functionality at this time with certain apps within Google
Play. Check back later for further enhancements.
11. Vehicle to Phone Sharing
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a. This feature allows Android Auto/Apple CarPlay apps to use vehicle data. Only phones connected to the
vehicle by these options can request the vehicle to share data. By default this is turned on in the vehicle- but
the customer can turn this feature off by way of the settings menu. *Wireless streaming from cellular phone is
unavailable.*
12. Moving Apps to Favorites Menu
a. Customers will need to select and hold the icon
app you want to move until icon is red. You can
drag it over to the page of your choosing. There
are a few icons that are not removeable out of
the favorites tray, i.e Home.
13. MyGMC, MyChevrolet - managing usage and
data plans
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a. After signing in, customers must accept the
terms/conditions as well as privacy/permissions.
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b. **MyBrand will not work without an OnStar package**
14. Owner’s manual and downloading a copy
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a. Customers must select the MyGMC or MyChevrolet
b. Customers cannot sign into MyChevrolet
without a data plan
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c. Select the settings icon in the top right
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d. Click Owner’s Manual Details then Install Now to install the Owner’s Manual
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e. After downloading go to ”Learn About...” (this will allow you to search for keywords)
15. Factory Reset
a. After doing a factory reset with the radio,
customers will need to sign in through MyChevrolet or MyGMC app. Customers will need wifi/
data to do this if trying to sign in via the
Integrated Center Stack (ICS).
16. Pairing Bluetooth headphones to Rear Seat
Entertainment
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a. Click the plus sign to add headphones
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b. Follow the prompts on screen.
The headphones (if previously paired to phone) may need to be unpaired from your phone before pairing to
Rear Seat Entertainment.
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c. Once paired, you can rename the headphones and disconnect or delete the headphones.
d. Only two headphones can be achieved per RSI
Screen.
**An HDMI cable is required to connect an
HDMI device to the RSI hub. The RSI HDMI
inputs allow connection to video games, disc
players, cameras, smartphones, tablets,
streaming devices, and A/V dongles that have
HDMI.**
** Streaming RSI is only supported with an
unlimited data plan**
a. If equipped, RDS features are available for use
only on FM stations that broadcast RDS information. With RDS, the radio can:
− Display a Station Name
− Display messages from radio stations
b. This can be managed in the settings section
under Audio settings.
c. Refer to Owner’s Manual for more specifics on
this feature.
17. Radio Data System (RDS)
Version
4
Modified
Released May 10, 2022.
Revised September 08, 2022 - Added Important statement and sections How to check
infotainment software version in Google Built-In capable vehicles (RPO: IOK) and How to
have enable GPS positioning and wireless projection by location Turn On feature in Google Built-In capable vehicles (RPO: IOK).
Revised March 28, 2023 – Updated Subject, Added 2023 Model Years and 2024 HD
Trucks.
Revised April 25, 2024 - Added BrightDrop models and important statement to Service
Procedure.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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