Recalls

Known Recall Investigations

Power sliding door(s) inoperable
The national highway traffic safety administration (nhtsa) office of defects investigation (odi) has received 364 consumer complaints alleging one or both of the sliding doors on 2016 model year (my)grand caravan or town and country vehicles could not be opened. The door(s) could not be opened either by using the mechanical handle or electronic remote switches or controls. Many of the complaints describe consumers having to remove passengers in the rear of the vehicle through the front doors, the second sliding door (if it was operational), the windows, or the rear hatch of the vehicle. The complainants express concern that in the event of an emergency or crash, if the sliding door(s) cannot be opened, it could trap passengers or delay their egress.Odi also received a technical service bulletin (tsb 10177524) issued by the manufacturer on august 10, 2016 that instructs technicians on replacing either one or both of the sliding door lock actuators when the consumer describes either one or both sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. After discussing the tsb with the manufacturer they described a defect that was identified in the lock actuator that could lead to the locks failing or creating the buzzing noise.Odi is opening this investigation to evaluate the scope, frequency, and consequence of the alleged defect in the subject vehicles. The voqs cited above can be reviewed at: https://www.Nhtsa.Gov/ using the complaint identification numbers attached to this resume.
Last updated on 2022-07-22 08:38:06

Sliding doors inoperative
There is no summary currently available
Last updated on 2022-12-28 08:16:40

Power sliding door(s) inoperable
The national highway traffic safety administration (nhtsa) office of defects investigation (odi) has received 476 consumer complaints alleging one or both of the sliding doors on 2016 model year (my)grand caravan or town and country vehicles could not be opened. The door(s) could not be opened either by using the mechanical handle or electronic remote switches or controls. Many of the complaints describe consumers having to remove passengers in the rear of the vehicle through the front doors, the second sliding door (if it was operational), the windows, or the rear hatch of the vehicle. The complainants express concern that in the event of an emergency or crash, if the sliding door(s) cannot be opened, it could trap passengers or delay their egress.Odi also received a technical service bulletin (tsb 10177524) issued by the manufacturer on august 10, 2016 that instructs technicians on replacing either one or both of the sliding door lock actuators when the consumer describes either one or both sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. After discussing the tsb with the manufacturer they described a defect that was identified in the lock actuator that could lead to the locks failing or creating the buzzing noise.Odi is opening this investigation to evaluate the scope, frequency, and consequence of the alleged defect in the subject vehicles. The voqs cited above can be reviewed at: https://www.Nhtsa.Gov/ using the complaint identification numbers attached to this resume.
Last updated on 2022-05-19 08:15:04

Sliding doors inoperative
The office of defects investigation (odi) opened pe21-016 on july 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 model year (my) grand caravan or town and country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or electronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car’s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On june 4, fca published tsb# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On june 16, 2021, fca approved a quality warranty extension for fifteen years/150,000 miles from the vehicles in-service date for sliding door lock actuators on vehicles built between may 1, 2015, through january 9, 2017. Fca has started notifying owners about the new program. Fca will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the fca ir response and odi complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the fca warranty extension program. Odi found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.Odi has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. Odi will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.
Last updated on 2022-09-02 08:32:37

Sliding doors inoperative
The office of defects investigation (odi) opened pe21-016 on july 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 model year (my) grand caravan or town and country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or electronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?S rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On june 4, fca published tsb# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On june 16, 2021, fca approved a quality warranty extension for fifteen years/150,000 miles from the vehicles in-service date for sliding door lock actuators on vehicles built between may 1, 2015, through january 9, 2017. Fca has started notifying owners about the new program. Fca will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the fca ir response and odi complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the fca warranty extension program. Odi found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.Odi has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. Odi will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.
Last updated on 2024-05-11 09:10:50