Recalls

Recall 151209

  • USA Recall: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
    Mercedes-benz usa, llc. (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. for a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/rmisc-19v787-4620.pdf

    Corrective Action:
    Mbusa has initiated an over the air (ota) remote update. mbusa will also notify owners, and dealers will check software for a successful ota or update the communication module software as needed, free of charge. the recall began december 23, 2019. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2019120008.

    Additional Notes:
    Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

    • Affected Vehicles

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