Recalls

USA Recall: A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. please refer to mbusa's recall report for specific vehicle model details. an error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.

Corrective Action:
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. owner notification letters were mailed july 8, 2022. owners may contact mbusa customer service at 1-800-367-6372. mbusa's numbers are for this recall is 2022060005 and 2023110006.

Additional Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.

234862 Affected Units 🚙🚙🚙🚙🚙🚙🚙🚙🚙🚙🚙🚙🚙🚙🚙