Newmar Dutch-star-class-a-motorhome 2019

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 211589 [USA]: A short circuit increases the risk of a fire.
    Newmar corporation (newmar) is recalling certain 2019-2022 bay star, bay star sport, ventana, dutch star, new aire, canyon star, 2019 ventana le, 2020-2022 kountry star, 2019-2020 mountain aire, london aire, essex, and 2021 super star vehicles. The wiring under the seats may be incorrectly secured, which can lead to a pinched wire in the seat adjustment mechanism and cause an electrical short circuit.
    dealers will inspect and secure the wiring, adding circuit breaker and fuse protection as necessary, free of charge. Owner notification letters are expected to be mailed on june 10, 2022. Owners may contact newmar's customer service at 1-800-731-8300.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 181734 [USA]: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
    Newmar corporation (newmar) is recalling certain 2019-2021 london aire, dutch star, essex, king aire, mountain aire, 2020-2021 ventana, and 2021 new aire recreational vehicles. The instrument cluster may intermittently go blank while the vehicle is in motion.
    dealers will update the control module software, and reroute and secure the ductwork, free of charge. Owner notification letters were mailed on november 8, 2021. Owners may contact newmar's customer service at 1-800-731-8300.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 214630 [USA]: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
    Newmar corporation (newmar) is recalling certain 2019-2021 bay star, ventana, new aire, 2019-2020 canyon star, bay star sport, essex, king aire, london aire, mountain aire, 2018-2021 dutch star, 2020 kountry star, and 2019 ventana le recreational vehicles. The adhesive that bonds the vented portion of the window may fail.
    dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed on september 10, 2021. Owners may contact newmar customer service at 1-800-731-8300. Newmar's number for this recall is 21e 047.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 188724 [USA]: A fuel leak in the presence of an ignition source increases the risk of a fire.
    Newmar corporation (newmar) is recalling certain 2019 mountain aire, 2020-2021 new aire, 2020-2022 super star, 2018-2021 ventana, and dutch star vehicles equipped with certain cummins diesel engines. The sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak.
    cummins service centers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Owner notification letters were mailed on august 24, 2021. Owners may contact newmar customer service at 1-800-731-8300. Newmar's number for this recall is cummins 21e-32.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 203976 [USA]: A fuel leak in the presence of an ignition source increases the risk of a fire.
    Newmar corporation (newmar) is recalling certain 2017-2022 dutch star, 2017-2019 mountain aire, 2019-2021 ventana and 2021 new aire motorhomes. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
    dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Interim notification letters were mailed to owners on july 16, 2021. Owners may contact newmar customer service at 1-800-731-8000. Newmar's number for this recall is cummins 21e-032.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 195364 [USA]: If the brake lights do not illuminate, other motorists will be unaware of the driver's intention, increasing the risk of a crash.
    Newmar corporation (newmar) is recalling certain 2021 kountry star and 2017-2021 dutch star motorhomes. The brake light switch may chafe against the windshield wiper mechanism, which could damage the brake light switch or it's wiring, and cause the brake lights to not illuminate.
    newmar will notify owners, and dealers will inspect the brake light switch and replace it as necessary, free of charge. The recall began on april 12, 2021. Owners may contact newmar customer service at 1-800-731-8300.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 155386 [USA]: Glare can reduce the driver's visibility of the road, increasing the risk of a crash.
    Newmar corporation (newmar) is recalling certain 2018-2019 essex and new aire, 2019 dutch star, london aire, mountain aire, and ventana motorhomes. The instrument panel brightness cannot be adjusted, possibly causing glare when driving at night. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 101, "control and displays."
    newmar will notify owner, and dealers will update the software and processor, as necessary, free of charge. The recall began october 21, 2020. Owners may contact newmar customer service at 1-800-731-8300.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 145595 [USA]: Non-functioning exterior marker lights can increase the risk of a crash.
    Newmar corporaton (newmar) is recalling certain 2016-2019 ventana le, 2017-2020 ventana, london aire, essex and dutch star, 2017-2019 mountain aire, 2018-2020 new aire, and 2020 kountry star motorhomes that received the 'inspection-only' remedy from recall 19v-426. The rear mounted power distribution module (pdm) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
    newmar will notify owners, and daimler trucks north america dealers will replace the pdm, free of charge. This recall began september 11, 2020. Owners may contact newmar's customer service at 1-800-731-8300. Newmar's number for this recall is 20v-404.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 150869 [USA]: Nonfunctioning lights can increase the risk of a crash.
    Newmar corporation (newmar) is recalling certain 2016-2019 ventana le and 2017-2019 dutch star, essex, london aire, mountain aire and ventana, and 2018-2019 new aire motorhomes built on a daimler trucks chassis. The rear mounted power distribution module (pdm) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
    newmar will notify owners, and daimler trucks dealers will inspect and replace the rear pdm, as necessary, free of charge. The recall began july 18, 2019. Owners may contact newmar customer service at 1-800-731-8300. Newmar's number for this recall is 18v-852.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 138812 [USA]: If the brake pedal does not properly release, it can increase the risk of a crash.
    Newmar corporation (newmar) is recalling certain 2019 newmar dutch star motorhomes. The brake pedal assembly may catch on the dash, preventing the brake pedal from fully releasing. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 105, "hydraulic and electric brake systems."
    newmar has notified owners, and dealers will reroute the brake adjustment cable, free of charge. The recall began november 3, 2018. Owners may contact newmar customer service at 1-800-731-8300.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 132553 [USA]: If the door opens during transit, it can increase the risk of injury or a crash.
    Newmar corporation (newmar) is recalling certain 2018-2019 newmar ventana le, mountain aire, essex, ventana, dutch star, new aire, london aire and king aire motorhomes. The affected vehicles have entry doors that have latch rods that may be improperly adjusted, allowing the door to open during transit.
    newmar will notify owners, and dealers will readjust the door latch rod, free of charge. The recall began september 5, 2018. Owners may contact newmar customer service at 1-800-731-8300.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021551 [Canada]: Lights and instruments
    Issue: on certain motorhomes, the instrument cluster may overheat and go blank for short periods of time while driving. If this happens, you may not see important information such as the vehicle's speed, gauges and warning lights. Safety risk: an instrument cluster that goes blank and does not display information about vehicle systems could increase the risk of a crash. Corrective actions: newmar will notify owners by mail and instruct you to take your motorhome to a dealer to update the instrument cluster control module. The dealer will also move the air ducts for the defrosting and defogging system as far away from the control module as possible.

  • Recall 2021457 [Canada]: Other
    Issue: on certain motorhomes equipped with frameless windows, the adhesive that attaches the vented portion of the windows may fail. If this happens, the glass could separate and fall from the motorhome. Safety risk: a window that detaches from the motorhome could create a road hazard for others and increase the risk of a crash. Corrective action: newmar will notify owners by mail and instruct you to bring your motorhome to an authorized dealer or service center to inspect and replace the vent window glass, as required.

  • Recall 2021427 [Canada]: Fuel supply
    Issue: on certain motorhomes, the fuel rail assembly could develop a leak. Note: this recall only affects motorhomes equipped with a cummins l9 or isx12 diesel engine. Safety risk: a fuel leak can create the risk of a fire. Corrective actions: cummins will notify owners by mail and instruct you to take your motorhome to a cummins authorized service center to inspect the fuel rail. If damage is found, the fuel rail and fuel lines will be replaced. If no damage is found, the fuel rail will be reassembled with new crush washers using a special tool.

  • Recall 2021070 [Canada]: Brakes
    Issue: on certain motorhomes, the brake light switch or wiring could be damaged by contact with the windshield wiper mechanism. If this happens, the brake lights may not turn on when the brakes are applied. Safety risk: brake lights that do not work properly could result in road users being confused of the driver's intentions, and increase the risk of a crash. Corrective actions: newmar will notify owners by mail and instruct you to take your motorhome to a dealer to inspect the brake light switch. It will be replaced, if necessary.

  • Recall 2020393 [Canada]: Lights and instruments
    Issue: on certain motorhomes built on a freightliner chassis, the driver may not be able to dim the lights on the instrument panel to a low level. As a result, light from the instrument panel could cause glare while driving at night. Canadian regulations require that the instrument panel lights can be dimmed to a lower level. Safety risk: glare from bright instrument panel lights could reduce visibility and increase the risk of a crash. Corrective actions: newmar will notify owners by mail. The corrective actions for this recall are under development.

  • Recall 2020336 [Canada]: Lights and instruments
    Issue: certain motorhomes built on a freightliner chassis could have a problem with the rear-mounted power distribution module (pdm). This could cause the tail lights not to work properly. Note: this is an expansion of recall 2019-293. Vehicles that had an inspection, but did not have the pdm replaced under the previous recall, require a second repair under this recall. Safety risk: brake lights or turn signals that do not work could cause a following driver not to recognize that a vehicle ahead is braking or intends to turn. This could increase the risk of a crash. Corrective actions: newmar will notify owners by mail and instruct them to take their motorhome to a daimler trucks north america (dtna) authorized service facility to replace the pdm.

  • Recall 2019293 [Canada]: Lights and instruments
    Issue: certain motorhomes built on a freightliner xbs chassis could have a problem with the rear-mounted power distribution module (pdm). This could cause the tail lights not to work properly. Safety risk: brake lights or turn signals that do not work could cause a following driver not to recognize that a vehicle ahead is braking or intends to turn. This could increase the risk of a crash. Corrective actions: daimler trucks north america (dtna) will notify owners by mail and instruct them to take their motorhome to a dtna authorized service facility to inspect and repair the pdm as necessary.

  • Recall 2018521 [Canada]: Brakes
    On certain motorhomes, the brake pedal assembly could contact the edge of the dashboard trim. This could cause the brake pedal to not fully release, which could increase the risk of a crash causing injury and/or property damage. Correction: dealers will reroute the brake adjustment cable.

  • Recall 2018413 [Canada]: Structure
    On certain motorhomes, the latch on the entry door may not engage properly. This could allow the door to open unexpectedly when the vehicle is in transit, which could increase the risk of injury. Correction: dealers will adjust the entry door to ensure that the latch engages properly.

  • Recall 2022175 [Canada]: Electrical
    Issue: on certain motorhomes, the wiring under the front seats may not be properly secured. As a result, the wiring could be damaged when the seat is moved. If this happens, the wiring could short circuit. Safety risk: a short circuit can create the risk of a fire. Corrective actions: newmar will notify owners by mail and instruct you to bring your motorhome to a dealership to inspect the wiring under the front seats. The wiring will be protected and secured, as required. The dealer will also make changes to the circuit protection.

  • Recall 2022298 [Canada]: Lights and instruments
    Issue: certain motorhomes built on a freightliner chassis could have a problem with the rear-mounted power distribution module (pdm). This could cause the tail lights not to work properly. Note: this recall replaces fl-856 (transport canada recall 2020-336). Motorhomes that were repaired under that recall also require this repair. Safety risk: brake lights or turn signals that do not work could cause a following driver not to recognize that a vehicle ahead is braking or intends to turn. This could increase the risk of a crash. Corrective actions: newmar will notify owners by mail and instruct you to contact a daimler trucks north america (dtna) authorized service facility to schedule a repair. The service facility will install a new wiring harness bypass.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • 22V 234 - ELECTRICAL SYSTEM: Newmar corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on freightliner and ford chassis. On certain newmar class a motorhomes, the wiring under the seats may be incorrectly
  • 21V700 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: The shyft group inc. (spartan chassis) has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on spartan chassis (nhtsa #21v 589). In response, newmar corporation is issuing recall nhtsa # 21v 700 and
  • 21V571 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS: Newmar corporation has decided that a defect relating to motor vehicle safety exists in specific motorhomes. Lippert (newmara??S window supplier) is recalling hehr 6400 series window vents (lippert recall 21e 047) built between 10/01/2018 a
  • 21V506 - ENGINE AND ENGINE COOLING: Daimler trucks north america has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on freightliner chassis (nhtsa #21v 326) based on cummins recall (nhtsa # 21e 032). In response, newmar corporation
  • 21V372 - ENGINE AND ENGINE COOLING: The shyft group inc. (spartan chassis) has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on spartan chassis (nhtsa #21v 319) based on cummins recall (nhtsa # 21e 032). In response, newmar corpora
  • 21V082 - EQUIPMENT: Newmar corporation has decided that a defect relating to motor vehicle safety may exist in specific coaches. On certain units, the windshield wiper mechanism may contact the brake light switch. If the brake light switch or wiring is damaged
  • 20V509 - ELECTRICAL SYSTEM: Daimler trucks north america llc, has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on freightliner chassis (nhtsa # 20v 485). In response, newmar corporation is issuing nhtsa recall # 20v 509,
  • 20V 421 - ELECTRICAL SYSTEM: Daimler trucks north america llc, has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on freightliner chassis nhtsa # 20v 404. In response, newmar corporation is issuing nhtsa recall # 20v 421
  • 19V 426 - ELECTRICAL SYSTEM: Daimler trucks north america llc has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on freightliner chassis (nhtsa # 18v 582 ). In response, newmar is releasing nhtsa # 19v 426.
  • PIB 538 - ELECTRICAL SYSTEM: Newmar has made a change to the water pump circuit fuse on certain coaches to improve customer experience. In most cases, the 10 amp fuse installed by the factory is sufficient. However, some coaches equipped with a shurflo water pump (newm
  • RSB 532 - SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES: Newmar corporation has decided that a defect relating to motor vehicle safety exists in specific motorhomes.Nhtsa: 18v 650, tc: 2018-521 issue: the brake pedal assembly could contact the edge of the dashboard trim. This may cause the brake
  • RSB 528 - LATCHES/LOCKS/LINKAGES:DOORS:LATCH: Newmar corporation has decided that a defect relating to motor vehicle safety exists in specific motorhomes. Nhtsa 18v 518, tc# 2018-413. Issue: on certain motorhomes, the latch on the entry door may not engage properly. This may allow the
  • PIB 527 - ELECTRICAL SYSTEM: If a customer complains about their satellite, this product improvement bulletin may be helpful. This will only apply to coaches equipped with an hdmi/ cat6 splitter and the customer has installed a geni-type satellite receiver. In this sce
  • PIB 529 - LATCHES/LOCKS/LINKAGES: This bulletin was created to inform dealers and techs that an updated linkage is available that provides a remedy for binding linkages to the power actuator. This issue often creates difficulty when locking or unlocking the compartment door
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210522

The seats that are installed on the front passenger side have i’ll positioned seatbelts. There is no adjustment for it. I’ve reported it to the dealership and they said they hear it all the time but there is nothing they can do. The seatbelt crosses the chest such that the seatbelt anchors at the top of the seat crossing the neck. Should an accident occur, the seatbelt will be across the neck. This could result in a devastating injury. If i were short, i could understand the positioning but i am 5’8”. I took photos and are attached.

NoNoN NoneNone20200831

While driving, the check engine light came on. Moments later, another check engine light came on and the def gauge went from f to e and turned red with an alarm. We were about 5 miles from our destination. I called newmar who put spartan on the phone. It was the def sensor. I was asked to drive one hour away on a two lane road to a dealer. I refused. We extended our stay by one week until the part came in (back ordered). Mobile technicians came and installed the part. I asked if i should have a spare sensor... Just in case...And was told no. The.Check engine light went out and it appears to be fixed.

NoNoN NoneNone20200830

While driving, the check engine light came on. Moments later, another check engine light came on and the def gauge went from f to e and turned red with an alarm. We were about 5 miles from our destination. I called newmar who put spartan on the phone. It was the def sensor. I was asked to drive one hour away on a two lane road to a dealer. I refused. We extended our stay by one week until the part came in (back ordered). Mobile technicians came and installed the part. I asked if i should have a spare sensor... Just in case...And was told no. The.Check engine light went out and it appears to be fixed.

NoNoN NoneNone20200704

While driving motorhome got flashing check engine light and def warning message. Stopped vehicle and called spartan (the chassis manufacture) was told to not drive vehicle as the def head had failed and a replacement was needed. Scheduled replacement work. Vehicle had 3,000 miles on it when this happened. I was told that the vehicle would be limited to 5mph is i attempt to drive it further.

NoNoN NoneNone20200703

While driving motorhome got flashing check engine light and def warning message. Stopped vehicle and called spartan (the chassis manufacture) was told to not drive vehicle as the def head had failed and a replacement was needed. Scheduled replacement work. Vehicle had 3,000 miles on it when this happened. I was told that the vehicle would be limited to 5mph is i attempt to drive it further.

NoNoN NoneNone20200501

Light on instrument panel way to bright at night..I have to cover to see while driving at night due to the glare. Head lights put out very little light. *tr

NoNoN NoneNone20200430

Light on instrument panel way to bright at night..I have to cover to see while driving at night due to the glare. Head lights put out very little light. *tr

NoNoN NoneNone20200125

Locked entry door pops open while driving. It happens on smooth roads, doesn't have to be a bumpy road. Rv is at knoxville dealer now and they say there's nothing wrong with door. This has happened numerous times; we tie the door shut now.

NoNoN NoneNone20200124

Locked entry door pops open while driving. It happens on smooth roads, doesn't have to be a bumpy road. Rv is at knoxville dealer now and they say there's nothing wrong with door. This has happened numerous times; we tie the door shut now.

NoNoN NoneNone20191106

I have a 2019 newmar dutch star diesel powered motor home on a freightliner chassis. In 2019, they went to a digital dash. The dash does not dim down low enough at night, while driving. Consequently it can be blinding. Some have had to buy a tinted panel to reduce the brightness while others are covering it with a towel. I've submitted a photo of the actual dash, but i do not have one showing it at night, as the vehicle is in storage.

NoNoN NoneNone20191105

I have a 2019 newmar dutch star diesel powered motor home on a freightliner chassis. In 2019, they went to a digital dash. The dash does not dim down low enough at night, while driving. Consequently it can be blinding. Some have had to buy a tinted panel to reduce the brightness while others are covering it with a towel. I've submitted a photo of the actual dash, but i do not have one showing it at night, as the vehicle is in storage.

NoNoN NoneNone20190722

We experienced a window fly off our coach while driving on interstate 40 near weatherford ok. It narrowly missed a suv behind our coach. We have had two other windows that the outer pane has separated from the inner pane. The half bath window and window above drivers side window. In communicating with other owners, there are several people who have experienced the same thing. Many others have caught it before there was a complete separation. It is obvious the adhesive that lippert (window manufacturer) is defective. Jayco has a similar problem: jayco, inc. (jayco) is recalling certain 2020 motorized alante, greyhawk, melbourne, precept, redhawk, seneca, accolade, emblem, esteem, odyssey, qwest, and vision rvs. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out. *tr

NoNoN NoneNone20190721

We experienced a window fly off our coach while driving on interstate 40 near weatherford ok. It narrowly missed a suv behind our coach. We have had two other windows that the outer pane has separated from the inner pane. The half bath window and window above drivers side window. In communicating with other owners, there are several people who have experienced the same thing. Many others have caught it before there was a complete separation. It is obvious the adhesive that lippert (window manufacturer) is defective. Jayco has a similar problem: jayco, inc. (jayco) is recalling certain 2020 motorized alante, greyhawk, melbourne, precept, redhawk, seneca, accolade, emblem, esteem, odyssey, qwest, and vision rvs. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out. *tr

NoNoN NoneNone20190414

The freightliner optiview instrument panel on this vehicle is blinding when driving at night and will not dim down to a satisfactory level to see out. Even when adjusting the dim switch all the way to the lowest setting, the glare is such you are unable to see out to drive safely. Light coming off dash is blinding you! The only way you are able to drive this vehicle at night is cover the instrument cluster with multiple sheets of paper to dim the glare. Freightliner needs to fix this issue and make the dash able to dim down to an acceptable viewing level. This was the first time i drove the vehicle at night and will be the last until this is fixed. It is not safe.*dt*jb

NoNoN NoneNone20181208

The instrument light panel (optiview) does not dim enough and is too bright at night making it very difficult to see outside the vehicle when driving at night. On a dark rainy night the glare from the instrument panel makes for dangerous driving conditions. My complaint to newmar in april 2019 was deferred to freightliner. November of 2019 freightliner sent two technicians to my home who spent a couple of hours diagnosing and taking pictures of the problem. They concluded the brightness level of the instrument panel did dim in response to the switch but may not be calibrated correctly. They concluded that problem was with the software from the optiview vendor and that they would research a software update with them and get back to me. They never got back to me, would not return my calls and subsequent complaints about the brightness have been written off as " this is normal". My solution to the problem has been to avoid night driving and when i must drive at night i cover the panel with a paper towel or sun screen. I believe a simple software update would alleviate this potentially dangerous condition. *tr

NoNoN NoneNone20181207

The instrument light panel (optiview) does not dim enough and is too bright at night making it very difficult to see outside the vehicle when driving at night. On a dark rainy night the glare from the instrument panel makes for dangerous driving conditions. My complaint to newmar in april 2019 was deferred to freightliner. November of 2019 freightliner sent two technicians to my home who spent a couple of hours diagnosing and taking pictures of the problem. They concluded the brightness level of the instrument panel did dim in response to the switch but may not be calibrated correctly. They concluded that problem was with the software from the optiview vendor and that they would research a software update with them and get back to me. They never got back to me, would not return my calls and subsequent complaints about the brightness have been written off as " this is normal". My solution to the problem has been to avoid night driving and when i must drive at night i cover the panel with a paper towel or sun screen. I believe a simple software update would alleviate this potentially dangerous condition. *tr

NoNoN NoneNone20181115

The digital dash is too bright for night time driving. The screen has the ability to be lowered, but even at its lowest setting, it is far too bright. It causes loss of night vision, and the inability to safely drive. The only correction that can be made is to cover the screen, losing all ability to see important gauges.*dt*jb

NoNoN NoneNone20181003

The digital dash in my motorhome is too bright at night. It is impossible to dim the panel sufficiently to reduce glare and reflection from the dashboard onto the windshield and side windows. This is a substantial safety hazard as it prevents being able to see adequately outside the rv at dusk and at night. This affects lane changes, the ability to see the mirrors while backing and other operational facets. Even while standing still the visibility to outside is poor. The instrument panel should be able to dim all the way to dark or at least very close to dark. The distraction from the bright light will eventually be a primary collision factor or be a significant contributing factor to a collision. Considering this is a 51,000 pound vehicle with gcwr rating of 66,000 pounds, the consequences of a collision due to poor visibility from the bright dash could be extremely severe.

NoNoN NoneNone20180830

My vehicle is build on a freightliner chassis and has an optiview digital dash. When driving at night the dash display lights cannot be dimmed.

NoNoN NoneNone20180829

My vehicle is build on a freightliner chassis and has an optiview digital dash. When driving at night the dash display lights cannot be dimmed.

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