PIP-4966
Service Bulletin Details
Public Details for: PIP-4966
Chevrolet/cadillac/gmc: certain vehicles experiencing erratic or inoperative speedometer or anti-lock brake system message or malfunctioning indicator light displaying in driver's information center. *pe updated 08/5/2013 *js
- 2011 - 2010 - 2009 - 2008 - 2007 -
Models from 2011
2011 CADILLAC ESCALADE |
2011 CHEVROLET AVALANCHE 1500 |
2011 CHEVROLET SILVERADO |
2011 CHEVROLET SUBURBAN 1500 |
2011 CHEVROLET TAHOE |
2011 GMC SIERRA |
2011 GMC YUKON |
Models from 2010
2010 CADILLAC ESCALADE |
2010 CHEVROLET AVALANCHE |
2010 CHEVROLET SILVERADO |
2010 CHEVROLET SUBURBAN 1500 |
2010 CHEVROLET TAHOE |
2010 GMC SIERRA |
2010 GMC YUKON |
Models from 2009
Models from 2008
Models from 2007
2007 CADILLAC ESCALADE |
2007 CHEVROLET AVALANCHE |
2007 CHEVROLET SILVERADO |
2007 CHEVROLET SUBURBAN |
2007 CHEVROLET TAHOE |
2007 GMC SIERRA |
2007 GMC YUKON |
SB-10042386-2939 File in Section: Service Bulletin Bulletin No.: Date: PIP4966B June, 2013 PRELIMINARY INFORMATION Subject: Service Malfunction Indicator Light Or Service Anti-Lock Brake System Message Displayed In The Drivers Information Center Models: 2007-2011 Chevrolet Silverado, Suburban, Tahoe, Avalanche 2007-2011 GMC Sierra, Yukon 2008-2011 Cadillac Escalade Hybrid 2008-2011 Chevrolet Tahoe Hybrid 2008-2011 GMC Yukon Hybrid 2009-2011 Chevrolet Silverado Hybrid 2009-2011 GMC Sierra Hybrid Equipped with Magna transfer case NP0 NQF NQG or NQH This PI was superseded to add inspection of the grooves. Please discard PIP4966A. The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI. Condition/Concern Customer may comment on a malfunction indicator light or service anti-lock brake system message displayed in the drivers information center. Another comment may be that the speedometer is erratic or inoperative at times. During diagnostics the vehicle may have stored a C0055 Rear Wheel Speed Sensor (both wheels) Circuit in the electronic brake control module or a P2771 Four Wheel Drive (4WD) Low Switch Circuit in the engine control module. Concern may be intermittent and hard to duplicate, related diagnostics may not identify the root cause. Recommendation/Instructions If the related diagnostics do not identify a root cause it is possible that the tone wheel for the vehicle speed sensor in the transfer case is moving on the transfer case output shaft or the output shaft is moving. For NQH non hybrid applications see document id 1824278 item 29 for snap ring location and item 28 for output bearing location. For NQH HYBRID applications see document id 1824278 item 29 for snap ring location and item 28 for output bearing location. For NQF applications see document id 2372510 item 36 for snap ring location and item 35 for output bearing location. For NQG applications see document id 2372500 item 34 for snap ring location and item 33 for output bearing location. The above listed snap rings are visible by removing the propeller shaft and looking up the output shaft past the rear seal. Ensure that the snap ring is present and seated in the groove. Excess movement of the tone wheel or output shaft, changes the air gap to the vehicle speed sensor and can cause an erratic signal or loss of signal. Normally the tone wheel has about 1/8 inch (.125 in 3.175 mm) movement on the output shaft but should stay centered in the opening for the speed sensor either when using a small screwdriver to move the sensor or pushing and pulling on the output shaft. In Some cases some customers may comment that the transfer case in the above listed vehicles grinds, growls or disengages. Vehicle will not pull under load. Other comments may be that the transfer case will disengage upon torque reversal i.e. shifting from reverse to drive. Customers may experience unwanted ABS activation during a stop, loss of cruise control operation. This condition can also contribute to transmission ratio related diagnostic trouble codes as the transmission control module is using input/turbine speed and output speed signals to calculate gear ratio. For NQH/NQG light duty transfer case equipped vehicles built prior to 3/16/2009 replace the output shaft bearing and snap rings. For NQF/NQG HD/SHD transfer case equipped vehicles built prior to 7/15/2010 replace the output shaft bearing and snap rings. If any of the snap rings are broken or out of their respective grooves thoroughly inspect that groove for any concerns. Compare with the other groove, the groove depth in the shaft. Also inspect the edge of the groove to ensure that there is no damage to the edge of the groove that would allow a repeat concern. If the groove is damaged then replacement of the mainshaft would also be required. Warranty Information For vehicles repaired under warranty use: Labor Operation Description Labor Time 8420470 Input Shaft Bearing Replacement Use Published Labor Operation Time Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed. SB-10042386-4840 File in Section: Service Bulletin Bulletin No.: Date: PIP4966 October, 2011 PRELIMINARY INFORMATION Subject: Service Malfunction Indicator Light Or Service Anti-Lock Brake System Message Displayed In The Driver’s Information Center Models: 2007-2011 Chevrolet Silverado, Suburban, Tahoe, Avalanche 2007-2011 GMC Sierra, Yukon 2008-2011 Cadillac Escalade Hybrid 2008-2011 Chevrolet Tahoe Hybrid 2008-2011 GMC Yukon Hybrid 2009-2011 Chevrolet Silverado Hybrid 2009-2011 GMC Sierra Hybrid Equipped with Magna transfer case NP0, NQF, NQG, or NQH The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI. Condition/Concern: In rare cases a customer may comment on a malfunction indicator light or service anti-lock brake system message displayed in the driver’s information center. Another comment may be that the speedometer is erratic or inoperative at times. During diagnostics the vehicle may have stored a C0055 Rear Wheel Speed Sensor (both wheels) Circuit in the electronic brake control module or a P2771 Four Wheel Drive (4WD) Low Switch Circuit in the engine control module. Concern may be intermittent and hard to duplicate; related diagnostics may not identify the root cause. Recommendation/Instructions: If the related diagnostics do not identify a root cause, it is possible that the tone wheel for the vehicle speed sensor in the transfer case is moving on the transfer case output shaft or the output shaft is moving. For NQH non hybrid applications see document ID 1824278 items 24, 27 and 29. For NQH hybrid applications see document ID 1824278 items 24 and 29. For NPO applications see document ID 2244071 items 8, 11 and 13. For NQF applications see document ID 2372510 items 31, 34 and 36. For NQG applications see document ID 2372500 items 29, 32 and 34. Any one of these snap rings missing or out of position can allow either the tone wheel to move or the output shaft to move back and forth in the transfer case. Excess movement of the tone wheel or output shaft changes the air gap to the vehicle speed sensor and can cause an erratic signal or loss of signal. Normally the tone wheel has about 1/8 inch (.125 in 3.175 mm) movement on the output shaft but should stay centered in the opening for the speed sensor either when using a small screwdriver to move the sensor or pushing and pulling on the output shaft. In some cases some customers may comment that the transfer case in the above listed vehicles grinds, growls or disengages. Vehicle will not pull under load. Other comments may be that the transfer case will disengage upon torque reversal i.e. shifting from reverse to drive. Customers may experience unwanted ABS activation during a stop. This condition can also contribute to transmission ratio related diagnostic trouble codes as the transmission control module is using input speed and output speed signals to calculate gear ratio. Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.