SB-11-070

CSC-10042830-3397
May 2012
Product Update: CD or DVD (RES) Restarts When the Ignition Switch Is Cycled
Dear Odyssey Owner:
This letter is to notify you of a potential problem with your vehicle and what you should do to resolve it.
What is the problem?
There may be a software problem that causes the CD player or rear entertainment system (RES) to
restart the disc from the beginning when the ignition switch is turned OFF, then back ON.
What should you do?
Contact any authorized Honda dealer for an appointment to have your vehicle’s audio-navigation
software updated. This work will be done free of charge. Please plan to leave your vehicle at the
dealer for half a day to allow them flexibility in scheduling.
Lessor Information
If you are the vehicle lessor receiving this product update notice, please forward a copy of this notice
to the lessee.
If you have questions
If you have any questions about this notice, or need assistance with locating an Honda dealer, please
call Honda Automobile Customer Service at 1-800-999-1009, and select option 4. You can also locate
a dealer online at Hondacars.com.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #11-070
S11
Mayo del 2012
Actualización de producto: El CD o DVD (RES) se reinicia cuando el interruptor del encendido se cicla
Estimado propietario de un vehículo Odyssey:
Esta carta tiene la intención de notificarle de un posible problema con su vehículo y lo que debe hacer para
resolverlo.
¿Cuál es el problema?
Puede haber un problema con el programa que causa que el reproductor de CD o sistema de entretenimiento
trasero (RES) reinicie el disco desde el principio cuando el interruptor del encendido se gira a la posición OFF
(Apagado), luego de regreso a ON (Encendido).
¿Qué debe hacer?
Comuníquese con cualquier concesionario Honda autorizado para coordinar una cita para actualizar el programa
de navegación-audio de su vehículo. Este trabajo se realizará sin costo alguno. Por favor haga planes para dejar
su vehículo en el concesionario por medio día, para permitirles algo de flexibilidad en la programación.
Información para el arrendador
Si usted es el arrendador del vehículo que recibe esta notificación de actualización de producto, por favor envié
una copia de esta notificación al arrendatario.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comuníquese con Atención al Cliente de Automóviles Honda al 1-800-999-1009 y
seleccione la opción 4. Usted también puede ubicar un concesionario en línea en Hondacars.com.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Honda
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #11-070
S11

CSC-10042830-7786

CSC-10042830-3830
May 2012
Product Update: CD or DVD (RES) Restarts When the Ignition Switch Is Cycled
Dear ZDX Owner:
This letter is to notify you of a potential problem with your vehicle and what you should do to resolve it.
What is the problem?
There may be a software problem that causes the CD player or rear entertainment system (RES) to
restart the disc from the beginning when the ignition switch is turned OFF, then back ON.
What should you do?
Contact any authorized Acura dealer for an appointment to have your vehicle’s audio-navigation
software updated. This work will be done free of charge. Please plan to leave your vehicle at the
dealer for half a day to allow them flexibility in scheduling.
Lessor Information
If you are the vehicle lessor receiving this product update notice, please forward a copy of this notice
to the lessee.
If you have questions
If you have any questions about this notice, or need assistance with locating an Acura dealer, please
call Acura Client Relations at 1-800-382-2238, and select option 4. You can also locate a dealer online
at Acura.com.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #11-032
S10
Mayo del 2012
Actualización de producto: El CD o DVD (RES) se reinicia cuando el interruptor del encendido se cicla
Estimado propietario de un vehículo ZDX:
Esta carta tiene la intención de notificarle de un posible problema con su vehículo y lo que debe hacer para
resolverlo.
¿Cuál es el problema?
Puede haber un problema con el programa que causa que el reproductor de CD o sistema de entretenimiento
trasero (RES) reinicie el disco desde el principio cuando el interruptor del encendido se gira a la posición OFF
(Apagado), luego de regreso a ON (Encendido).
¿Qué debe hacer?
Comuníquese con cualquier concesionario Acura autorizado para coordinar una cita para actualizar el programa
de navegación-audio de su vehículo. Este trabajo se realizará sin costo alguno. Por favor haga planes para dejar
su vehículo en el concesionario por medio día, para permitirles algo de flexibilidad en la programación.
Información para el arrendador
Si usted es el arrendador del vehículo que recibe esta notificación de actualización de producto, por favor envié
una copia de esta notificación al arrendatario.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Acura, por favor comuníquese con Relaciones con el Cliente Acura al 1-800-382-2238 y seleccione
la opción 4. Usted también puede ubicar un concesionario en línea en Acura.com.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Acura
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #11-032
S10

SB-10042830-3038
Service Bulletin
Applies To:
11-070
2011–12 Odyssey with Navigation – Check the iN VIN status for eligibility
2012 Pilot with Navigation – Check the iN VIN status for eligibility
April 6, 2012
Product Update: CD or DVD (RES) Restarts When the Ignition Switch Is
Turned OFF and ON
(Supersedes 11-070, dated December 22, 2011, to revise the information marked by the black bars)
REVISION SUMMARY
Under Applies To, some 2011 Odyssey models were
added.
BACKGROUND
A software bug causes the CD player or rear
entertainment system (RES) to restart the disc from the
beginning when the ignition switch is turned to LOCK
(0), then back to ON (II).
CUSTOMER NOTIFICATION
All owners of affected vehicles will be sent a
notification of this product update. An example of the
customer notification is included at the end of this
service bulletin.
Do an iN VIN status inquiry to make sure the vehicle
is shown as eligible.
In addition, check for a punch mark above the first
character of the engine compartment VIN. A punch
mark in that location means this update has already
been completed.
Some vehicles affected by this update may be in your
new or used vehicle inventory. Repair these vehicles
before they are sold.
OP#
Description
FRT
0105A4
Update the AVCCore2 software and
the CD drive software.
0.3
105A4A
Update the DVD (RES) drive software.
0.1
Failed Part:
P/N 39107-TK8-A82
Defect Code:
5UR00
Symptom Code:
S1100
Skill Level:
Repair Technician
REPAIR PROCEDURE
NOTE:
• Update the audio-navigation software in this order:
1. AVCCore2
2. CD drive
3. DVD (RES) drive (if equipped)
• Don’t turn off the engine or eject the disc during the
update. Otherwise the audio-navigation unit will be
permanently damaged and require replacement.
AVCCore2 Software Update
1. Start the engine.
2. Insert the update disc in the CD (upper) slot.
CORRECTIVE ACTION
Update the audio-navigation unit software.
TOOL INFORMATION
CD and DVD Software Update Disc:
T/N 07AAZ-TK8A150
(This update disc updates the AVCCore2 software,
the CD software, and the DVD software)
© 2012 American Honda Motor Co., Inc. – All Rights Reserved
WARRANTY CLAIM INFORMATION
3. Enter the Diagnosis Mode by pressing and holding
the MAP/GUIDE, DEST/ROUTE, and CANCEL
buttons for about 5 seconds.
4. Select Detail Information & Setting.
ATB 47373-47817 (1204)
1 of 5
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
5. Select Version.
8. When the update is complete, the system reboots
again. Wait for the system to completely reboot,
then eject the update disc.
6. Under AVCCore2, check that the fourth digit of the
IPL and APP version numbers is 1.
NOTE: If it is a 2, the AVC software was already
updated. Select Return to go back to the Detail
Information & Setting screen, then go to step 5 of
the CD Drive Update.
9. Turn the ignition switch to LOCK (0) for 10
seconds.
10. Start the engine.
11. Enter the Diagnosis Mode. Select Detail
Information & Setting, then select Version.
12. Under AVCCore2, check the fourth digit of the IPL
and the APP version numbers.
• If it is still 1, turn the ignition switch to LOCK (0),
then go to step 1, and repeat the update.
• If it is now 2, turn the ignition switch to LOCK (0),
then go to CD Drive Update.
XX.01.XXXX
XX.01.XXXX
7. Select Download. The system reboots and the
update begins. It should take about 5 minutes.
XX.02.XXXX
XX.02.XXXX
2 of 5
11-070
CD Drive Update
1. Start the engine.
2. Insert the update disc in the CD (upper) slot.
3. Enter the Diagnosis Mode by pressing and holding
the MAP/GUIDE, DEST/ROUTE, and CANCEL
buttons for about 5 seconds.
7. Select Download for the front mech.
NOTE: If the Download button is grayed out, select
Return, then eject the disc. Stay on the Select
Check Units Screen, then reinsert the update disc.
Wait at least 20 seconds before selecting DVD
Mech.
4. Select Detail Information & Setting.
5. Select Unit Check.
NOTE: On some vehicles, you will have to go to
screen 2 to select Unit Check.
8. When the confirmation screen appears, select Yes,
and the loading screen appears. The update takes
about 5 minutes.
When the update is done, the system reboots.
9. After the system reboots, eject the update disc.
6. Select DVD Mech.
10. Turn the ignition switch to LOCK (0) for 10
seconds.
11. Start the engine.
12. Enter the Diagnosis Mode. Select Detail
Information & Setting, Unit Check, then select
DVD Mech.
11-070
3 of 5
13. Confirm that the front mech software version is
7.300.
DVD (RES) Drive Update (if equipped)
1. Start the engine.
2. Insert the update disc in the RES (lower) slot.
3. Enter the Diagnosis Mode by pressing and holding
the MAP/GUIDE, DEST/ROUTE, and CANCEL
buttons for about 5 seconds.
4. Select Detail Information & Setting.
14. If the vehicle is equipped with RES, go to the DVD
(RES) Drive Update.
If the vehicle isn’t equipped with RES, center-punch
a completion mark above the first character of the
engine compartment VIN:
Center-punch here.
5. Select Unit Check.
5FNRL5XXXXXXXXXXX
NOTE: On some vehicles, you will have to go to
screen 2 to select Unit Check.
6. Select DVD Mech.
4 of 5
11-070
7. Select Download for the rear mech.
NOTE: If the Download button is grayed out, select
Return, then eject the disc. Stay on the Select
Check Units Screen, then reinsert the update disc.
Wait at least 20 seconds before selecting DVD
Mech.
13. Confirm that the rear mech software version is
7.3000.
14. Center-punch a completion mark above the first
character of the engine compartment VIN:
Center-punch here.
8. When the confirmation screen appears, select Yes,
and the loading screen appears. The update takes
about 5 minutes.
5FNRL5XXXXXXXXXXX
When the update is done, the system reboots.
Example of Customer Letter
December 2011
Product Update: CD or DVD (RES) Restarts When the
Ignition Switch Is Cycled
Dear Honda Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
9. After the system reboots, eject the update disc.
What is the problem?
There may be a software problem that causes the CD
player or rear entertainment system (RES) to restart
the disc from the beginning when the ignition switch is
turned OFF, then back ON.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle’s audio-navigation
software updated. This work will be done free of
charge. Please plan to leave your vehicle at the dealer
for half a day to allow them flexibility in scheduling.
Lessor Information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
10. Turn the ignition switch to LOCK (0) for 10
seconds.
11. Start the engine.
12. Enter the Diagnosis Mode. Select Detail
Information & Setting, Unit Check, then select
DVD Mech.
11-070
If you have questions
If you have any questions about this notice, or need
assistance with locating an Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
5 of 5

SB-10042830-9106
Service Bulletin
Applies To:
11-070
December 22, 2011
2012 Odyssey with Navigation – Check the iN VIN status for eligibility
2012 Pilot with Navigation – Check the iN VIN status for eligibility
Product Update: CD or DVD (RES) Restarts When the Ignition Switch Is
Turned OFF and ON
(Supersedes 11-070, dated December 15, 2011, to revise the information marked by the black bars)
REVISION SUMMARY
Under REPAIR PROCEDURE, the buttons to enter the
diagnosis mode were changed, and the rear DVD
mech version number was changed
BACKGROUND
A software bug causes the CD player or rear
entertainment system (RES) to restart the disc from the
beginning when the ignition switch is turned to LOCK
(0), then back to ON (II).
CUSTOMER NOTIFICATION
All owners of affected vehicles will be sent a
notification of this product update. An example of the
customer notification is included at the end of this
service bulletin.
Do an iN VIN status inquiry to make sure the vehicle
is shown as eligible.
In addition, check for a punch mark above the first
character of the engine compartment VIN. A punch
mark in that location means this update has already
been completed.
Some vehicles affected by this update may be in your
new or used vehicle inventory. Repair these vehicles
before they are sold.
WARRANTY CLAIM INFORMATION
OP#
Description
FRT
0105A4
Update the AVCCore2 software and
the CD drive software.
0.3
105A4A
Update the DVD (RES) drive software.
0.1
Failed Part:
P/N 39107-TK8-A82
Defect Code:
5UR00
Symptom Code:
S1100
Skill Level:
Repair Technician
REPAIR PROCEDURE
NOTE:
• Update the audio-navigation software in this order:
1. AVCCore2
2. CD drive
3. DVD (RES) drive (if equipped)
• Don’t turn off the engine or eject the disc during the
update. Otherwise the audio-navigation unit will be
permanently damaged and require replacement.
AVCCore2 Software Update
1. Start the engine.
2. Insert the update disc in the CD (upper) slot.
CORRECTIVE ACTION
Update the audio-navigation unit software.
3. Enter the Diagnosis Mode by pressing and holding
the MAP/GUIDE, DEST/ROUTE, and CANCEL
buttons for about 5 seconds.
TOOL INFORMATION
CD and DVD Software Update Disc:
T/N 07AAZ-TK8A150
(This update disc updates the AVCCore2 software,
the CD software, and the DVD software)
4. Select Detail Information & Setting.
© 2011 American Honda Motor Co., Inc. – All Rights Reserved
ATB 47373-47453 (1112)
1 of 5
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
5. Select Version.
8. When the update is complete, the system reboots
again. Wait for the system to completely reboot,
then eject the update disc.
6. Under AVCCore2, check that the fourth digit of the
IPL and APP version numbers is 1.
NOTE: If it is a 2, the AVC software was already
updated. Select Return to go back to the Detail
Information & Setting screen, then go to step 5 of
the CD Drive Update.
9. Turn the ignition switch to LOCK (0) for 10
seconds.
10. Start the engine.
11. Enter the Diagnosis Mode. Select Detail
Information & Setting, then select Version.
12. Under AVCCore2, check the fourth digit of the IPL
and the APP version numbers.
• If it is still 1, turn the ignition switch to LOCK (0),
then go to step 1, and repeat the update.
• If it is now 2, turn the ignition switch to LOCK (0),
then go to CD Drive Update.
XX.01.XXXX
XX.01.XXXX
7. Select Download. The system reboots and the
update begins. It should take about 5 minutes.
XX.02.XXXX
XX.02.XXXX
2 of 5
11-070
CD Drive Update
1. Start the engine.
2. Insert the update disc in the CD (upper) slot.
3. Enter the Diagnosis Mode by pressing and holding
the MAP/GUIDE, DEST/ROUTE, and CANCEL
buttons for about 5 seconds.
7. Select Download for the front mech.
NOTE: If the Download button is grayed out, select
Return, then eject the disc. Stay on the Select
Check Units Screen, then reinsert the update disc.
Wait at least 20 seconds before selecting DVD
Mech.
4. Select Detail Information & Setting.
5. Select Unit Check.
NOTE: On some vehicles, you will have to go to
screen 2 to select Unit Check.
8. When the confirmation screen appears, select Yes,
and the loading screen appears. The update takes
about 5 minutes.
When the update is done, the system reboots.
9. After the system reboots, eject the update disc.
6. Select DVD Mech.
10. Turn the ignition switch to LOCK (0) for 10
seconds.
11. Start the engine.
12. Enter the Diagnosis Mode. Select Detail
Information & Setting, Unit Check, then select
DVD Mech.
11-070
3 of 5
13. Confirm that the front mech software version is
7.300.
DVD (RES) Drive Update (if equipped)
1. Start the engine.
2. Insert the update disc in the RES (lower) slot.
3. Enter the Diagnosis Mode by pressing and holding
the MAP/GUIDE, DEST/ROUTE, and CANCEL
buttons for about 5 seconds.
4. Select Detail Information & Setting.
14. If the vehicle is equipped with RES, go to the DVD
(RES) Drive Update.
If the vehicle isn’t equipped with RES, center-punch
a completion mark above the first character of the
engine compartment VIN:
Center-punch here.
5. Select Unit Check.
5FNRL5XXXXXXXXXXX
NOTE: On some vehicles, you will have to go to
screen 2 to select Unit Check.
6. Select DVD Mech.
4 of 5
11-070
7. Select Download for the rear mech.
NOTE: If the Download button is grayed out, select
Return, then eject the disc. Stay on the Select
Check Units Screen, then reinsert the update disc.
Wait at least 20 seconds before selecting DVD
Mech.
13. Confirm that the rear mech software version is
7.3000.
14. Center-punch a completion mark above the first
character of the engine compartment VIN:
Center-punch here.
8. When the confirmation screen appears, select Yes,
and the loading screen appears. The update takes
about 5 minutes.
5FNRL5XXXXXXXXXXX
When the update is done, the system reboots.
Example of Customer Letter
December 2011
Product Update: CD or DVD (RES) Restarts When the
Ignition Switch Is Cycled
Dear Honda Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
9. After the system reboots, eject the update disc.
What is the problem?
There may be a software problem that causes the CD
player or rear entertainment system (RES) to restart
the disc from the beginning when the ignition switch is
turned OFF, then back ON.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle’s audio-navigation
software updated. This work will be done free of
charge. Please plan to leave your vehicle at the dealer
for half a day to allow them flexibility in scheduling.
Lessor Information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
10. Turn the ignition switch to LOCK (0) for 10
seconds.
11. Start the engine.
12. Enter the Diagnosis Mode. Select Detail
Information & Setting, Unit Check, then select
DVD Mech.
11-070
If you have questions
If you have any questions about this notice, or need
assistance with locating an Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
5 of 5

CSC-10042830-7432
13. Confirm that the rear mech software version is
7.3000.
NOTE: If the Download button is grayed out, select
7. Select Download for the rear mech.
Return, then eject the disc. Stay on the Select
Check Units Screen, then reinsert the update disc.
Wait at least 20 seconds before selecting DVD
Mech.
14. Center-punch a completion mark above the first
character of the engine compartment VIN:
Center-punch here.
8. When the confirmation screen appears, select Yes,
and the loading screen appears. The update takes
about 5 minutes.
5FNRL5XXXXXXXXXXX
When the update is done, the system reboots.
Example of Customer Letter
December 2011
Product Update: CD or DVD (RES) Restarts When the
Ignition Switch Is Cycled
Dear Honda Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
9. After the system reboots, eject the update disc.
What is the problem?
There may be a software problem that causes the CD
player or rear entertainment system (RES) to restart
the disc from the beginning when the ignition switch is
turned OFF, then back ON.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle’s audio-navigation
software updated. This work will be done free of
charge. Please plan to leave your vehicle at the dealer
for half a day to allow them flexibility in scheduling.
Lessor Information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
10. Turn the ignition switch to LOCK (0) for 10
seconds.
11. Start the engine.
12. Enter the Diagnosis Mode. Select Detail
Information & Setting, Unit Check, then select
DVD Mech.
11-070
If you have questions
If you have any questions about this notice, or need
assistance with locating an Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
5 of 5

CSC-10042830-4323
7. Select Download for the rear mech.
NOTE: If the Download button is grayed out, select
Return, then eject the disc. Stay on the Select
Check Units Screen, then reinsert the update disc.
Wait at least 20 seconds before selecting DVD
Mech.
13. Confirm that the rear mech software version is
7.3000.
14. Center-punch a completion mark above the first
character of the engine compartment VIN:
Center-punch here.
8. When the confirmation screen appears, select Yes,
and the loading screen appears. The update takes
about 5 minutes.
5FNRL5XXXXXXXXXXX
When the update is done, the system reboots.
Example of Customer Letter
December 2011
Product Update: CD or DVD (RES) Restarts When the
Ignition Switch Is Cycled
Dear Honda Owner:
This letter is to notify you of a potential problem with
your vehicle and what you should do to resolve it.
9. After the system reboots, eject the update disc.
What is the problem?
There may be a software problem that causes the CD
player or rear entertainment system (RES) to restart
the disc from the beginning when the ignition switch is
turned OFF, then back ON.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle’s audio-navigation
software updated. This work will be done free of
charge. Please plan to leave your vehicle at the dealer
for half a day to allow them flexibility in scheduling.
Lessor Information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
10. Turn the ignition switch to LOCK (0) for 10
seconds.
11. Start the engine.
12. Enter the Diagnosis Mode. Select Detail
Information & Setting, Unit Check, then select
DVD Mech.
11-070
If you have questions
If you have any questions about this notice, or need
assistance with locating an Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
5 of 5

CSC-10042830-4588
May 2012
Product Update: CD or DVD (RES) Restarts When the Ignition Switch Is Cycled
Dear Pilot Owner:
This letter is to notify you of a potential problem with your vehicle and what you should do to resolve it.
What is the problem?
There may be a software problem that causes the CD player or rear entertainment system (RES) to
restart the disc from the beginning when the ignition switch is turned OFF, then back ON.
What should you do?
Contact any authorized Honda dealer for an appointment to have your vehicle’s audio-navigation
software updated. This work will be done free of charge. Please plan to leave your vehicle at the
dealer for half a day to allow them flexibility in scheduling.
Lessor Information
If you are the vehicle lessor receiving this product update notice, please forward a copy of this notice
to the lessee.
If you have questions
If you have any questions about this notice, or need assistance with locating an Honda dealer, please
call Honda Automobile Customer Service at 1-800-999-1009, and select option 4. You can also locate
a dealer online at Hondacars.com.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #11-070
S11
Mayo del 2012
Actualización de producto: El CD o DVD (RES) se reinicia cuando el interruptor del encendido se cicla
Estimado propietario de un vehículo Pilot:
Esta carta tiene la intención de notificarle de un posible problema con su vehículo y lo que debe hacer para
resolverlo.
¿Cuál es el problema?
Puede haber un problema con el programa que causa que el reproductor de CD o sistema de entretenimiento
trasero (RES) reinicie el disco desde el principio cuando el interruptor del encendido se gira a la posición OFF
(Apagado), luego de regreso a ON (Encendido).
¿Qué debe hacer?
Comuníquese con cualquier concesionario Honda autorizado para coordinar una cita para actualizar el programa
de navegación-audio de su vehículo. Este trabajo se realizará sin costo alguno. Por favor haga planes para dejar
su vehículo en el concesionario por medio día, para permitirles algo de flexibilidad en la programación.
Información para el arrendador
Si usted es el arrendador del vehículo que recibe esta notificación de actualización de producto, por favor envié
una copia de esta notificación al arrendatario.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comuníquese con Atención al Cliente de Automóviles Honda al 1-800-999-1009 y
seleccione la opción 4. Usted también puede ubicar un concesionario en línea en Hondacars.com.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Honda
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #11-070
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