SB-12-029

CSC-10044343-2255
June 2012
Dear Honda Odyssey Owner:
This letter is to notify you of a warranty extension on your Odyssey.
What is the reason for this notice?
On some vehicles, a judder from the torque converter lock-up clutch may be felt while driving between
20–60 mph. If you feel the judder, a software update for the transmission is available. This judder is a
customer comfort issue and not safety related. Your Odyssey will not stall or fail to accelerate because
of the judder. To increase customer confidence, American Honda is extending the warranty on the
torque converter in affected vehicles to 8 years from the original date of purchase or 105,000 miles,
whichever comes first.
What should you do?
If you feel the judder, call any authorized Honda dealer and make an appointment to have your
vehicle’s software updated at no cost to you. Please plan to leave your vehicle for half a day to allow
the dealer flexibility in scheduling.
What if you already had your vehicle repaired for this issue?
If you previously paid to have the torque converter replaced, you may be eligible for reimbursement.
Refer to the attached Instructions for Reimbursement for the eligibility requirements and the
reimbursement procedure.
What to do if you feel this notice is in error.
Registration records indicate that you are the current owner or lessee of a 2005−06 Odyssey vehicle
involved in this warranty extension. If this is not the case, or the name/address information is not
correct, please complete and sign the Information Change Card and return it in the enclosed postagepaid envelope. We will then update our records.
Lessor Information
If you are the vehicle lessor, please forward a copy of this warranty extension notice to the lessee.
If you have any questions about this notice, or need assistance with contacting a Honda dealer, please
call Honda Automobile Customer Service at 1-800-999-1009, and select option 4. You can also locate a
dealer online at Hondacars.com.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
07HON083634
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #12-029
S38
Junio del 2012
Estimado propietario de un vehículo Honda Odyssey:
Esta carta tiene la intención de notificarle sobre una extensión de la garantía de su Odyssey.
¿Cuál es el motivo de esta notificación?
En algunos vehículos, un temblor del bloqueo del embrague del convertidor de par puede sentirse
cuando se conduce entre 20–60 mph (32 – 96 kph). Si usted siente el temblor, está disponible una
actualización del programa para la transmisión. Este temblor es un problema de comodidad para
el cliente y no es un asunto relacionado con la seguridad. Su Odyssey no se detendrá o fallará al
acelerar debido al temblor. Para aumentar la confianza del cliente, American Honda está extendiendo
la garantía en el convertidor de par en los vehículos afectados, a 8 años de la fecha original de compra
o 105.000 millas, lo que ocurra primero.
¿Qué debe hacer?
Si siente el temblor, comuníquese con cualquier concesionario autorizado Honda y haga una cita para
la actualización del programa de su vehículo sin costo alguno para usted. Por favor planifique dejar su
vehículo en el concesionario por medio día para permitir algo de flexibilidad en la programación.
¿Qué pasa si usted ya ha reparado su vehículo por este problema?
Si usted previamente pagó por el reemplazo del convertidor de par, usted puede calificar para un
reembolso. Consulte las Instrucciones para Reembolso que se encuentra anexa para los requisitos de
elegibilidad y el procedimiento de reembolso.
Qué debe hacer si considera que esta notificación es errónea
Los registros indican que usted es el propietario o arrendador actual de un vehículo Odyssey 2005−06,
el cual forma parte de esta extensión de garantía. Si no es el caso, o si la información de nombre/
dirección no es correcta, por favor complete y firme la Tarjeta de Cambio de Información anexa y
devuélvala con el sobre con el porte pre-pagado. Con esto actualizaremos nuestros registros.
Información para el arrendador
Si usted es el arrendador del vehículo, por favor envié una copia de esta extensión de garantía al
arrendatario.
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con
un concesionario Honda, por favor comuníquese con Atención al Cliente de Automóviles Honda al
1-800-999-1009 y seleccione la opción 4. Usted también puede ubicar un concesionario en línea en
Hondacars.com.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Honda
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #12-029
S38
IMPORTANT: PRODUCT ADVISORY ENCLOSED
PLEASE OPEN IMMEDIATELY
PLEASE DELIVER TO REGISTERED OWNER
R#
VEHICLE
IDENTIFICATION ►
NUMBER
PRINTED PERF
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
I no longer own the vehicle. It was:
if known)
Sold(print name and address of new owner on rveverse,
vV
Exported
Destroyed
Stolen
Lease expired, vehicle returned.
Other:
Signature:
X
Nota:
Si usted necesita esta
información en español por
favor comuníquese con
Servicio al Cliente al
800-999-1009 y seleccione la
opción 4.
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
R#
1A-c
1B-c
1C-c
FOLD
PERF
INFORMATION CHANGE CARD
R#
New owner information
My name or address has changed
INITIAL
Name (First, Last)
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP
21HON073290
ADDRESS

CSC-10044343-2279
IMPORTANT: PRODUCT ADVISORY ENCLOSED
PLEASE OPEN IMMEDIATELY
PLEASE DELIVER TO REGISTERED OWNER
R#
VEHICLE
IDENTIFICATION ►
NUMBER
PRINTED PERF
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
I no longer own the vehicle. It was:
if known)
Sold(print name and address of new owner on rveverse,
vV
Exported
Destroyed
Stolen
Lease expired, vehicle returned.
Other:
Signature:
X
Nota:
Si usted necesita esta
información en español por
favor comuníquese con
Servicio al Cliente al
800-999-1009 y seleccione la
opción 4.
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
R#
1A-c
1B-c
1C-c
FOLD
PERF
INFORMATION CHANGE CARD
R#
New owner information
My name or address has changed
INITIAL
Name (First, Last)
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP
21HON073290
ADDRESS

SB-10044343-8800
Service Bulletin
Applies To:
12-029
2005–06 Odyssey EX-L and EX-L Touring – Check the iN VIN status for eligibility
June 8, 2012
Warranty Extension: PCM Update for Lock-Up Clutch Function
BACKGROUND
A judder from the torque converter lock-up clutch may
be felt while driving between 20–60 mph. To minimize
the opportunity for the judder to occur, a software
update for the transmission is available. To increase
customer confidence, American Honda is extending
the warranty on the torque converter in affected
vehicles to 8 years from the original date of purchase
or 105,000 miles, whichever comes first.
If a customer returns complaining about a judder after
the transmission software was updated, you must
capture a snapshot of the customer’s symptom, and
forward it to Tech Line for review. Any related repair
done without Tech Line’s review will be subject to
debit.
For more information about capturing a snapshot, refer
to the following:
• Torque Converter Clutch Shudder and Vibration Job
Aid
• Tech2Tech segment: Interpreting Torque Converter
Judder Snapshot Data
For more information about how to send the snapshot
to Tech Line, refer to the Job Aid Sending Vehicle Data
to Tech Line.
SOFTWARE INFORMATION
NOTE: Unnecessary or incorrect repairs resulting from
a failure to update the HDS or MVCI are not covered
under warranty.
MVCI Control Module (CM) Update:
Application Version 2.17.04 or later
Database update 14-MAR-2012 or later
HDS Software Version:
3.003.006 or later
Before beginning the repair, make sure that both
the HDS and MVCI are updated as listed above
Do only the update listed in this service bulletin.
Check that the MVCI indicates the applicable program
ID listed below (or a later program ID) as the
Recommended Update when the update begins.
If the MVCI displays This vehicle does not need an
update at this time during the update, the software for
this service bulletin is already installed.
For more information about updating the HDS, the
MVCI, and vehicle systems, refer to Service Bulletin
01-023, Updating Control Units/Modules.
Program ID
(or later)
Program P/N
(or later)
2005 Odyssey EX-L
and EX-L Touring
GMA650
37805-RGM-A65
2006 Odyssey EX-L
and EX-L Touring
GMA750
37805-RGM-A75
Year/Model
CORRECTIVE ACTION
Update the PGM-FI software with the HDS.
WARRANTY CLAIM INFORMATION
Operation Number: 1255A2
Flat Rate Time:
0.3 hour
Failed Part:
37820-RGM-A64
Defect Code:
5T200
Symptom Code:
S3800
Skill Level:
Repair Technician
© 2012 American Honda Motor Co., Inc. – All Rights Reserved
REPAIR PROCEDURE
Update the PGM-FI software with the HDS. Refer to
Service Bulletin 01-023, Updating Control Units/
Modules.
ATB 47844 (1206)
1 of 2
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
Example of Customer Letter
May 2012
Warranty Extension: PCM Update for Lock-Up
Clutch Function
Dear Odyssey Owner:
This letter is to notify you of a warranty extension on
your Odyssey.
What is the reason for this notice?
On some vehicles, a judder from the torque converter
lock-up clutch may be felt while driving between 20–60
mph. If you feel the judder, a software update for the
transmission is available. This judder is a customer
comfort issue and not safety related. Your Odyssey will
not stall or fail to accelerate because of the judder. To
increase customer confidence, American Honda is
extending the warranty on the torque converter in
affected vehicles to 8 years from the original date of
purchase or 105,000 miles, whichever comes first.
What should you do?
If you feel the judder, call any authorized Honda dealer
and make an appointment to have your vehicle’s
software updated at no cost to you. Please plan to
leave your vehicle for half a day to allow the dealer
flexibility in scheduling.
What if you already had your vehicle repaired for
this issue
If you previously paid to have the torque converter
replaced, you may be eligible for reimbursement. Refer
to the attached Instructions for Reimbursement for the
eligibility requirements and the reimbursement
procedure.
Lessor Information
If you are the vehicle lessor, please forward a copy of
this warranty extension notice to the lessee.
If you have questions
If you have any questions about this notice, or need
assistance with contacting a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
2 of 2
12-029

CSC-10044343-6611
Example of Customer Letter
May 2012
Warranty Extension: PCM Update for Lock-Up
Clutch Function
Dear Odyssey Owner:
This letter is to notify you of a warranty extension on
your Odyssey.
What is the reason for this notice?
On some vehicles, a judder from the torque converter
lock-up clutch may be felt while driving between 20–60
mph. If you feel the judder, a software update for the
transmission is available. This judder is a customer
comfort issue and not safety related. Your Odyssey will
not stall or fail to accelerate because of the judder. To
increase customer confidence, American Honda is
extending the warranty on the torque converter in
affected vehicles to 8 years from the original date of
purchase or 105,000 miles, whichever comes first.
What should you do?
If you feel the judder, call any authorized Honda dealer
and make an appointment to have your vehicle’s
software updated at no cost to you. Please plan to
leave your vehicle for half a day to allow the dealer
flexibility in scheduling.
What if you already had your vehicle repaired for
this issue
If you previously paid to have the torque converter
replaced, you may be eligible for reimbursement. Refer
to the attached Instructions for Reimbursement for the
eligibility requirements and the reimbursement
procedure.
Lessor Information
If you are the vehicle lessor, please forward a copy of
this warranty extension notice to the lessee.
If you have questions
If you have any questions about this notice, or need
assistance with contacting a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
2 of 2
12-029