TSB-57-12-65
Service Bulletin Details
Public Details for: TSB-57-12-65
Audi: vehicle doors can only be opened from the inside and but fails to re-open from the outside, using door handle. *pe
Models from 2013
| 2013 AUDI A4 |
| 2013 AUDI A4 ALLROAD |
| 2013 AUDI A5 |
| 2013 AUDI A5 CABRIOLET |
| 2013 AUDI A6 |
| 2013 AUDI A7 |
| 2013 AUDI TT |
| 2013 AUDI TT ROADSTER |
Models from 2012
| 2012 AUDI A4 |
| 2012 AUDI A4 AVANT |
| 2012 AUDI A5 |
| 2012 AUDI A5 CABRIOLET |
| 2012 AUDI A6 |
| 2012 AUDI A7 |
| 2012 AUDI Q5 |
| 2012 AUDI TT |
| 2012 AUDI TT ROADSTER |
Models from 2011
| 2011 AUDI A4 |
| 2011 AUDI A4 AVANT |
| 2011 AUDI A5 |
| 2011 AUDI A5 CABRIOLET |
| 2011 AUDI TT |
| 2011 AUDI TT ROADSTER |
Models from 2010
| 2010 AUDI A4 |
| 2010 AUDI A5 |
| 2010 AUDI A5 CABRIOLET |
| 2010 AUDI TT |
SB-10044394-3508 Technical Service Bulletin 57 Door cannot be opened from outside, it can only be opened from inside 57 12 65 2029151/2 May 14, 2012. Supersedes Technical Service Bulletin Group 57 number 12 – 64 dated March 30, 2012 for reasons listed below. Model(s) Year TT 2010 – 2013 A4 2010 – 2013 A5 2010 – 2013 A5 Cabriolet 2010 – 2013 A6 2012 – 2013 A7 2012 – 2013 Audi Q5 2012 – 2013 VIN Range Vehicle-Specific Equipment All Not Applicable Condition REVISION HISTORY Revision Date Purpose 2 - Revised header data Revised Warranty, Required Parts and Tools (Added Audi Q5) 1 3/30/2012 Original publication The door cannot be opened from outside with the outer door handle, but it can be opened with the inner handle. The complaint is often described as follows: The customer locks the vehicle and checks by pulling the door handle whether the vehicle is locked. When opening the vehicle again, the door cannot be opened. It feels as if the handle is slack. © 2012 Audi of America, Inc. Page 1 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background When fitting the Bowden cable from the mounting bar to the door lock the cable can get kinked. In some cases this can increase the inner friction of the strand in the Bowden cable. As a result, the door lock stays in pressed position or does not completely return to its zero position. (Figure 1). Figure 1. Bowden cable routing. When the Bowden cable gets twisted during the installation the rubber grommets can get distorted. Consequently, the Bowden cable has a too high inner friction and the door lock does not move to the zero position. (Figure 2). Figure 2. Distorted rubber grommets. Production Solution Work instructions have been optimized for the assembly workers. © 2012 Audi of America, Inc. Page 2 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Remove/install the latch carrier (“bow” according to ETKA) and Bowden cable together, as a set, according to the repair manual: Repair Manual >> Body >> Body Exterior >> 57 Front doors, Central Locking System >> Removal and Installation >> Door Components >> Door Handle and Door Lock. Tip: Do not separate the Bowden cable from the latch carrier (“bow” according to ETKA). Ensure the Bowden cable does not get further damaged during the removal. When a parts request is made, pack the lock and the Bowden cable in such a way that an analysis is possible and additional damage is prevented. 2. Assemble the latch carrier (“bow” according to ETKA) / Bowden cable assembly and the door lock together according to the steps below, before installing into the vehicle: a. Position the Bowden cable by holding the yellow sleeve in the lock. Figure 3. Holding the yellow sleeve in the lock. b. Pull down the Bowden cable by holding the yellow sleeve. The locking mechanism is pulled along and the Bowden cable is locked. Slot in the yellow locking mechanism to the left Figure 4. Pulling down the Bowden cable. © 2012 Audi of America, Inc. Page 3 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin c. Do not twist the Bowden cable after the installation. To achieve this, turn neither the lock nor the mounting bar. Figure 5. Do not turn the lock or the mounting bar. Tip: The attached short video shows the correct attachment of the Bowden cable in the door lock. © 2012 Audi of America, Inc. Page 4 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 5719 Damage Code: 0017 Labor Operations: A6 Remove and install Front 7059 1900 door trim 40 TU Remove and install Door 5717 1950 lock 90 TU Assemble Front cable 5719 1999 10 TU Remove and install 2 front door trims 7059 2000 70 TU Remove and install 2 door locks 5717 2099 160 TU Assemble 2 front cables 5719 2099 20 TU A7 Remove and install Front 7059 1900 door trim 40 TU Remove and install Door 5717 1950 lock 70 TU Assemble Front cable 5719 1999 10 TU Remove and install 2 front door trims 7059 2000 70 TU Remove and install 2 door locks 5717 2099 110 TU Assemble 2 front cables 5719 2099 20 TU A5/A5 Cabriolet Remove and install Front 7059 1900 door trim © 2012 Audi of America, Inc. 40 TU Page 5 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Remove and install Door 5717 1950 lock 20 TU Assemble Front cable 5719 1999 10 TU Remove and install 2 front door trims 7059 2000 70 TU Remove and install 2 door locks 5717 2099 40 TU Assemble 2 front cables 5719 2099 20 TU TT/TTRS Remove and install Front 7059 1900 door trim 30 TU Remove and install Door 5717 1950 lock 20 TU Assemble Front cable 5719 1999 10 TU Remove and install 2 front door trims 7059 2000 50 TU Remove and install 2 door locks 5717 2099 40 TU Assemble 2 front cables 5719 2099 20 TU A4, Audi Q5 Diagnostic Time: © 2012 Audi of America, Inc. Remove and install Front 7059 1900 door trim 40 TU Remove and install Door 5717 1950 lock 30 TU Assemble Front cable 5719 1999 10 TU Remove and install 2 front door trims 7059 2000 70 TU Remove and install 2 door locks 5717 2099 50 TU Assemble 2 front cables 5719 2099 20 TU GFF No allowance 0 TU Page 6 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Road test prior to service No allowance procedure 0 TU Road test after service procedure 0 TU No allowance Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2029151/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 4H1 837 885 Bow (A6/ A7 driver side, contains Bowden cable) 1 Bow (A6/A7 driver side, contains Bowden cable) 1 Bow (A4/A5/Audi Q5 driver side, contains Bowden cable) 1 1 -and/or- Bow (A4/A5/Audi Q5 passenger side, contains Bowden cable) 8J1 837 885 A Bow (TT driver side, contains Bowden cable) 1 Bow (TT passenger side, contains Bowden cable) 1 -and/or4H0 837 886 -and/or8T1 837 885 B -and/or8T0 837 886 B -and/or8J0 837 886 A -and/or- Additional Information All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2012 Audi of America, Inc. Page 7 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.