SB-12-015

SB-10045219-2096
Service Bulletin
Applies To:
12-015
May 22, 2012
2009–10 TSX – Check the iN VIN status for eligibility
Product Update: Roof Molding Is Loose
BACKGROUND
In high winds, the roof molding may lift in the middle,
allowing either its front or rear retention clip to come
loose.
WARRANTY CLAIM INFORMATION
Operation Number: 8140B2
Flat Rate Time:
0.3 hour
Failed Part:
P/N 74306-TL0-G01
CLIENT NOTIFICATION
All owners of affected vehicles will be sent a
notification of this product update. An example of the
client notification is at the end of this service bulletin.
Defect Code:
5NR00
Symptom Code:
S0500
Skill Level:
Repair Technician
Do an iN VIN status inquiry to make sure the vehicle
is shown as eligible.
NOTE: Do not submit the Konishi Bond as a
replacement part. Please submit under materials.
Since one tube of Konishi Bond repairs six vehicles,
the cost of the material should equal 1/6 of the dealer
net cost.
Some vehicles affected by this campaign may be in
your new or used vehicle inventory. These vehicles
must be repaired before they are sold.
CORRECTIVE ACTION
Apply Konishi Bond adhesive to the front and rear
retaining pins on the body. If a roof molding is
damaged or missing, install a new one.
PARTS INFORMATION
Left Side Roof Molding: P/N 74316-TL0-E00
Right Side Roof Molding: P/N 74306-TL0-E00
REPAIR PROCEDURE
1. Apply protective tape to the body.
1. Using the appropriate trim tool, slide the roof
molding rearward to release the front bracket from
the pin and pull up on the front portion of the
molding.
TRIM TOOL
2
PROTECTIVE
TAPE
REQUIRED MATERIALS
Konishi Bond: P/N 08713-0008
(one tube will repair about six vehicles)
1
ROOF
MOLDING
PIN
FRONT
BRACKET
2. Inspect the front bracket.
• If the bracket comes off the roof molding or the
molding is damaged, remove the molding and go
to step 6 to install a new roof molding.
• If the bracket is OK, go to step 4.
© 2011 American Honda Motor Co., Inc. – All Rights Reserved
BTB 47648 (1205)
1 of 3
CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this
bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized
Acura automobile dealer.
3. At the rear of the molding, pull up and release the
rear bracket from the pin.
6. Apply a 50 mm bead of Konishi Bond to the front
and rear pins as shown until the pins on the body
are completely covered.
2
1
REAR
BRACKET
PIN
4. Inspect the rear bracket.
• If the bracket comes off the roof molding or the
molding is damaged, remove the molding and go
to step 6 to install a new roof molding.
• If the bracket is OK, go to step 6.
5. Clean the roof molding and the front and rear pins
on the body using a shop towel dampened in water.
NOTE: Do not use any chemical cleaner as it may
damage the paint.
2 of 3
12-015
7. Reinstall the old roof molding or install the new roof
molding immediately after applying the Konishi
Bond.
NOTE: The Konishi Bond adhesive can skin within
seconds of exposure to air. Apply the roof molding
immediately after applying the adhesive to ensure
proper adhesion
8. Repeat steps 1 thru 8 for the other roof molding.
Example of Client Letter
May 2012
Product Update: Roof Molding Is Loose
Dear TSX Owner:
This letter is to notify you of a potential problem with your
vehicle and what you should do to resolve it.
What is the reason for this notice?
On some 2009–10 TSX vehicles, a manufacturing
problem with the roof molding may allow the molding to
come loose.
What should you do?
Call any authorized Acura dealer and make an
appointment to have your vehicle inspected. The
dealer will replace or repair the roof moldings. This
work will be done free of charge. Please plan to leave
your vehicle for a full day to allow the dealer flexibility in
scheduling.
Lessor information.
If you are the vehicle lessor receiving this product
update notice, please forward a copy to the lessee
If you have questions
If you have any questions about this notice, or need
help contacting an Acura dealer, please call Acura
Client Relations at 1-800-382-2238, and select
option 4. You can also locate a dealer online at
Acura.com.
We apologize for any inconvenience this product
update may cause you. Our goal is to ensure that your
vehicle continues to be as reliable and enjoyable as
possible.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
12-015
3 of 3

CSC-10045219-9895
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
June 2012
September 2011
Dear TSX Owner:
This
letter
is to notify
you ofOn
a potential
Product
Update:
MIL Comes
With DTCproblem
P0420 with your vehicle and what you should
do to resolve it.
What is the reason for this notice?
On some 2009-10 TSX vehicles, a manufacturing problem with the roof molding may
allow the molding to come loose.
What should you do?
Call any authorized Acura dealer for an appointment to have your vehicle inspected. The
dealer will replace or repair the roof moldings. This work will be done free of charge.
Please plan to leave your vehicle for a full day to allow the dealer flexibility in
scheduling.
What to do if you feel this notice is in error.
Registration records indicate that you are the current owner or lessee of a 2009-10 TSX
potentially affected by the product update. If this is not the case, or the name/address
information is not correct, please complete and sign the information Change Card and
return it in the enclosed postage-paid envelope. We will then update our records.
Lessor Information
If you are the vehicle lessor receiving this product update notice, please forward a copy
of this notice to the lessee.
If you have questions
If you have any questions about this notice, or need help contacting an Acura dealer,
please call Acura Client Relations at 1-800-382-2238, and select option 4. You can also
locate a dealer online at Acura.com.
We apologize for any inconvenience this product update may cause you. Our goal is to
ensure that your vehicle continues to be as reliable and enjoyable as possible.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
PUD #S05 / Service Bulletin #12-015
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
Junio 2012
September 2011
Estimado propietario de un vehículo TSX:
Esta
carta
tiene laMIL
intención
de un posible problema con su vehículo y lo
Product
Update:
Comes de
Onnotificarle
With DTC P0420
que debe hacer para resolverlo.
¿Cuál es el motivo de esta notificación?
En algunos vehículos TSX 2009-2010, un problema de fabricación con la moldura del
techo puede provocar que la moldura se suelte.
¿Qué debe hacer?
Comuníquese con cualquier concesionario Acura autorizado para coordinar una cita para
inspeccionar su vehículo. El concesionario reemplazará o reparará las molduras del techo.
Este trabajo se realizará sin costo alguno. Por favor planifique dejar su vehículo en el
concesionario por un día completo para permitir algo de flexibilidad en la programación.
Qué debe hacer si considera que esta notificación es errónea
Los registros indican que usted actualmente es propietario o arrendador de un TSX 20092010, potencialmente afectado por esta actualización de producto. Si no es el caso, o si la
información de nombre/dirección no es correcta, por favor complete y firme la Tarjeta de
Cambio de Información anexa y devuélvala con el sobre con el porte pre-pagado. Con
esto actualizaremos nuestros registros.
Información para el arrendador
Si usted es el arrendador del vehículo que recibe esta notificación de actualización de
producto, por favor envié una copia de esta notificación al arrendatario.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita ayuda para ponerse en contacto
con un concesionario Acura, por favor comuníquese con Relaciones con el Cliente Acura
al 1-800-382-2238 y seleccione la opción 4. Usted también puede ubicar un
concesionario en línea en Acura.com.
Le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta
actualización de producto. Nuestra meta es asegurarnos que su vehículo continué siendo
confiable y agradable como sea posible.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Acura
PUD #S05 / Boletín de Servicio #12-015
IMPORTANT: PRODUCT ADVISORY ENCLOSED
IMPORTANT: PRODUCT ADVISORY ENCLOSED
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
IDENTIFICATION ►
NUMBER
VEHICLE
IDENTIFICATION ►
NUMBER
IDENTIFICATION
NUMBER
IDENTIFICATION
NUMBER
1A-c
1A-c
1B-c
1B-c
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rv
everse,
V
v
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease expired, vehicle returned.
Other:
Other:
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
21HON075331
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
21HON075331
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rveverse,
vV
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease
Other: expired, vehicle returned.
Other:
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
New owner information
My name or address has changed
New owner information
My name or address has changed
INITIAL
NAME (LAST, FIRST)
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP
21HON073290
21HON073290
ADDRESS
INITIAL
NAME (LAST, FIRST)
ADDRESS
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP