SAC-20R9
Service Bulletin Details
Public Details for: SAC-20R9
Volkswagen: see document search button for customer letter. Information packages will be provided regarding proper labels/stickers on vehicles for using diesel fuel only with tdi clean diesel engines. *pe
Models from 2012
2012 VOLKSWAGEN JETTA |
2012 VOLKSWAGEN TOUAREG |
Models from 2011
2011 VOLKSWAGEN JETTA |
2011 VOLKSWAGEN TOUAREG |
Models from 2010
2010 VOLKSWAGEN JETTA |
2010 VOLKSWAGEN TOUAREG |
Models from 2009
2009 VOLKSWAGEN JETTA |
2009 VOLKSWAGEN TOUAREG |
Audi of America, Inc. Audi of America, Inc. 3800 Hamlin Rd. Auburn Hills, MI 48326 www.audiusa.com CSC-10045399-5894Vehicle Identification Number (VIN): Subject: 2009-2015 Model Year Audi TDI® Clean Diesel Vehicles Registered in Minnesota Engine Codes CBEA, CATA, CNRB, CPNA, CPNB Using Biodiesel Blend Fuels Dear Audi TDI Clean Diesel Owner, As a valued Audi customer, your satisfaction is our utmost priority. Because we support the development and use of renewable fuels (such as biodiesel fuel blends) we are writing to customers who have Audi TDI® Clean Diesel engine vehicles registered in the State of Minnesota in order to share some important information about using biodiesel fuel blends in these vehicles. What is biodiesel? Biodiesel is a domestically produced, clean-burning and renewable partial substitute for conventional (petroleum) diesel fuel. Why is it important for me to know about biodiesel fuel blends? Your vehicle was originally designed to run on “ULSD” - Ultra Low Sulfur Diesel No. 2 – fuel that complies with ASTM D-975 specifications and permits up to a maximum blend of 5% biodiesel (B5). Due to new Minnesota state regulations regarding biofuels, biodiesel blends of B5 or less may not be available in Minnesota. However, we want to assure you that Audi will continue to honor the terms and conditions of the Audi Limited Warranties that came with your vehicle. Biodiesel blends (up to B20) may be used in your Minnesota-registered TDI® Clean Diesel vehicle; however please be aware that biodiesel has characteristics that are different from other kinds of fuel, especially petroleum-based fuels. How does biodiesel differ from ULSD diesel fuel? Biodiesel can attract water and also deteriorate with age. Small amounts of biodiesel can get into the engine oil, but unlike petroleum diesel, it does not evaporate over time. This can cause the oil level in the engine to rise and can affect the quality of the oil. AUDI BioD_MN When I use biodiesel blends in my Minnesota-registered Audi TDI® Clean Diesel vehicle, what should I remember? Can we assist you further? • Routinely check the engine oil level. A good time to do this is when you refuel, especially if you regularly do a lot of short distance or stop-and-go driving. This will help you see if the engine oil level is getting higher. (A rising oil level beyond the maximum indicator means an oil change is needed due to the dilution of the oil in the system; a potential characteristic of biodiesel use.) See your Owner’s Manual for additional information on checking the engine oil level in your vehicle. • If you ever notice that the engine oil level has risen or is above the maximum indicator, contact your authorized Audi dealer or Audi Customer Experience to schedule an oil change – regardless of the time or mileage that has elapsed since you last had an oil change performed. • Continue to follow the oil change intervals found in the maintenance booklet that came with your vehicle, and use only engine oil that expressly complies with Audi quality standard VW 507 00. • Refuel only at trusted, commercial fueling stations that are located near main highways. These stations are more likely to have “fresh” biodiesel fuels that have not aged significantly. • When your vehicle will be in storage (or not driven) for several weeks or months, please completely fill the fuel tank. If possible, fill the tank with Ultra Low Sulfur Diesel fuel (ASTM D975 standard Grade No. 2 D S15). If you have additional questions about your Minnesota-registered TDI® Clean Diesel vehicle, please call or write to us at: Audi of America, Inc. Attn: Customer Experience 3800 Hamlin Road, Auburn Hills, MI 48326 1-866-892-AUDI (2834) Please keep this letter with your Warranty booklet for future reference, and deliver it to any new owner, along with the owner’s manual. We hope you are enjoying the exceptional performance and fuel economy of your TDI® Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for your continued loyalty! Sincerely, Audi Product Quality & Technical Service SB-10045399-3829 VOLKSWAGEN DEALERSHIP COMMUNICATION Date: July 2012 To: Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator Subject: Service Action 20R9 “Diesel Fuel Only” Information 2009-2012 MY Volkswagen Vehicles with TDI Clean Diesel Engine IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION Service Action 20R9 Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager: We would like to inform you of Service Action 20R9. Please refer to the attached Campaign Data Sheet for additional information. If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Volkswagen Public Relations. Volkswagen Product Compliance Attachment: Campaign Data Sheet (1) 20R9/V8 CAMPAIGN DATA SHEET CAMPAIGN TYPE SAGA CODE MARKET(S) AFFECTED VEHICLES TOPIC PROBLEM DESCRIPTION CORRECTIVE ACTION CUSTOMER NOTIFICATION DATE SERVICE ACTION 20R9 United States and Canada 2009-2012 MY Volkswagen Vehicles with TDI Clean Diesel Engine “Diesel Fuel Only” Information Volkswagen is reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality and prevention of mis-fueling with wrong fuel is to the long-term performance of their TDI vehicle. Volkswagen will mail diesel fuel information packages to customers. Customers can apply the labels themselves, or have an authorized Volkswagen dealer do so free of charge. On or about July 10, 2012 ELSAWEB VISIBILITY DATE July 10, 2012 VIM VISIBILITY DATE July 10, 2012 TOTAL AFFECTED VEHICLE COUNT DEALER INVENTORY CPO INVENTORY APPROXIMATE REPAIR TIME SPECIAL TOOLS NEEDED? PARTS REQUIRED USA: Approximately 229,000 Canada: Approximately 54,000 USA: Approximately 13,350 Canada: Approximately 4,896 USA: Approximately 762 Canada: Approximately 166 10 TU NO Diesel Fuel Only Information Kits • USA: V8.USA.00001, V8.USA.00002, V8.USA.00003, V8.USA.00004 • Canada: V8.CAN.00005, V8.CAN.00006, V8.CAN.00007, V8.CAN.00008 Kits will be sent to dealerships for inventory vehicles, and for customer vehicles (where the kit is not already installed and the customer may not have brought the kit with them to their service appointment). Additional kits can be ordered free of charge via the Compliance Label Ordering Portal on VWHub. INITIAL PARTS ALLOCATION DATE TECHNICIAN TRAINING REQUIRED? Diesel Fuel Only Information Kits will be allocated prior to customer mailing. NONE – SEE CAMPAIGN CIRCULAR WORK INSTRUCTIONS EXPIRATION DATE NONE ADDITIONAL INFORMATION NONE IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for the most current repair information. Refer to the campaign circular for complete repair and claiming instructions. Frequently Asked Questions (FAQ) Customer Satisfaction Campaign 20R9 SUMMARY Campaign Code: 20R9 Launch Date: July 10, 2012 Code Visibility Date: July 10, 2012 Customer Notification Date: July 10, 2012 Circular Release Date: July 10, 2012 Allocation List Release Date: July 10, 2012 Action Expiration Date: NONE Affected Vehicles: 2009 – 2012 MY Volkswagen vehicles with TDI Clean Diesel engine Number of Vehicles Affected: USA: approximately 229,000 Canada: approximately 54,000 Problem Description: As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality and the prevention of mis-fueling with the wrong fuel is to the long-term performance of their TDI vehicle. Corrective Action: Volkswagen will be mailing diesel fuel information packages to customers with 2009-2012 MY Volkswagen TDI Clean Diesel engine-equipped vehicles. Customers can apply the labels themselves, or have their authorized Volkswagen dealer do so free of charge. Additionally, a supply of kits will be sent to dealerships for inventory vehicles and for customer vehicles (where the kit is not already installed and the customer may not have brought the kit with them to their service appointment). Why is Volkswagen launching this action? Many TDI Clean Diesel customers are new to the Volkswagen brand, and new to diesel vehicles in general. In our continuing quest to improve customer satisfaction, we’ve identified a need to heighten customer and service station personnel awareness of how important diesel fuel quality and the prevention of mis-fueling with wrong fuel is to the long-term performance of their TDI vehicle by providing some additional information and including additional “DIESEL FUEL ONLY” reminder labeling. Is a loaner vehicle or towing being covered under this action? Loaner vehicles are not covered under this action. Customers requiring a loaner vehicle should be covered under the existing alternative transportation program. Towing is not covered under this action. What is the customer notification plan? Customer notification is anticipated to take place on or about July 10, 2012. Volkswagen will be mailing diesel fuel information packages to customers with 2009-2012 MY Volkswagen TDI Clean Diesel engine-equipped vehicles. The packages will contain a customer letter, vehicle sticker(s), and other information relevant to the specific model year and model of the customer’s vehicle. Customers can apply the labels themselves, or have their authorized Volkswagen dealer do so free of charge. IMPORTANT! This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. Page 1 of 2 20R9V8 What is the parts allocation plan? A supply of “Diesel Fuel Only” information kits will be sent to dealers prior to customer notification. These kits can be used for inventory vehicles affected by this action, and also for customer vehicles (where the kit has not already been installed and the customer may not have bought the kit with them to their service appointment). Additional kits can be ordered free of charge through the Compliance Label Ordering Portal on the VWHub. Who should dealers contact if they have additional questions? Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Volkswagen Public Relations. IMPORTANT! This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. Page 2 of 2 20R9V8 IMPORTANT INFORMATION Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities, including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. If you have questions regarding this or any other campaign, please contact Warranty. Service Action Campaign Code: 20R9 Subject: 2009-2012 Model Year Vehicles with TDI® Clean Diesel Engine - “Diesel Fuel Only” Information Problem Description As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality and the prevention of mis-fueling with wrong fuel is to the long-term performance of their TDI vehicle. Corrective Action Volkswagen will be mailing diesel fuel information packages to customers with 2009-2012 MY Volkswagen TDI Clean Diesel engine-equipped vehicles. The packages will contain a customer letter, vehicle stickers, and other information relevant to the specific model year and model of the customer’s vehicle. Customers can apply the labels themselves, or have their authorized Volkswagen dealer do so free of charge. Additionally, a supply of kits will be sent to dealerships for inventory vehicles and for customer vehicles (where the kit is not already installed and the customer may not have brought the kit with them to their service appointment). VIN Ranges NOTE: • • • • ElsaWeb is the only valid campaign inquiry/verification source. Check ElsaWeb on the day the campaign work will be performed to verify vehicle eligibility for the repair in order to receive claim payment consideration. Campaign status must show “open”. If this repair appears to have already been performed on the vehicle but the code still shows open in ElsaWeb, contact Warranty before proceeding further. Another dealer may have recently performed this repair but not yet entered a claim for it in the system. ElsaWeb may also show additional open action(s); if so, inform your customer - this work can be done while the vehicle is in for this campaign. Contact Warranty if you have any questions. July 10, 2012 NOTE: The VIN range is a general range of vehicles that may be included in the Campaign. Not every vehicle within the VIN range may be included since it may depend on the production date, transmission or engine build date. Always verify ElsaWeb for campaign eligibility on a vehicle. Campaign Customer Allocation Report Electronic Campaign Customer Allocation reports will be posted under My Dealership Reports on the VW Hub on or about July 10, 2012. A list will not be posted for dealers who have no affected vehicles. Parts Information and Allocation A supply of “Diesel Fuel Only” information kits will be sent to dealers prior to customer notification. Additional kits can be ordered free of charge via the Compliance Label Ordering portal at www.vwhub.com . Owner Notification Mailing On or about July 10, 2012 the customer mailing will take place. Sample copies of the owner letters by criteria are enclosed. Campaign Completion Labeling Guidelines Vehicles repaired under this action must be identified with a campaign completion label (part number CAMP 010 000). Labels can be ordered at no cost online via the Compliance Label Ordering portal at www.vwhub.com. U.S.A. 2009-2012 Jetta, Jetta SportWagen and Touareg 2010-2012 Golf 2012 Passat All with TDI Clean Diesel Engine Canada 2009-2012 Jetta and Touareg 2010-2012 Golf, Golf Wagon 2012 Passat All with TDI Clean Diesel Engine The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada All Rights Reserved. July 2012 20R9/V8 Page 1 of 11 Claim Entry Procedure Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from the following chart. The Applicable Criteria ID is shown in ElsaWeb. Claims will only be paid for vehicles that show this campaign open in ElsaWeb on the day of the repair. To help ensure prompt and proper payment, attach the screen print to the repair order. Saga Claim Entry Procedure Check ElsaWeb to determine whether the campaign is open. Service No.: 20R9 Damage Code: 0099 Parts Manufacturer Removed part: Use vendor code WWO Sold vehicle = 7 10 Unsold vehicle = 7 90 Accounting Instructions Criteria I.D. 01 through 08 (all models) Inspect for presence of Diesel Information Kit; kit installed, no further work required Repair operation: 0183 00 99 10 T.U. OR Inspect for presence of Diesel Information Kit; Install Diesel Information Kit Repair operation: 2005 23 99 10 T.U. Note: Diesel Information Kits are available free of charge through the Compliance Label Ordering Portal at www.vwhub.com. Do not claim on SAGA claim. There is NO reimbursement for Vehicle Wash or Loaner If customer refused repairs Fax the Repair Order to the warranty team at (248) 754-4734 (U.S) and (905) 428-4811 (CAN). Provide the VIN, applicable Service Number, Customer information, Dealer number and date. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 2 of 11 Customer Letter Example (United States) - Criterion 01 ANADA) (Diesel Fuel Only Labels, OM Insert) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer CARE is always available to help and answer your questions at 1-800-893-5298. As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel filler flap of your vehicle that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix these stickers to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed stickers to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 3 of 11 Customer Letter Example (United States) - Criterion 02 (Diesel Fuel Only Labels, OM Insert, Rosette) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer CARE is always available to help and answer your questions at 1-800-893-5298. As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix these stickers and rosette to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed stickers and rosette to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 4 of 11 Customer Letter Example (United States) - Criteria 03 & 04 (Diesel Fuel Only Labels, Rosette) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer CARE is always available to help and answer your questions at 1-800-893-5298. As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix these stickers and rosette to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed stickers and rosette to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. Please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 5 of 11 Customer Letter Example (CANADA) – Criterion 05 (Diesel Fuel Only Label, OM Insert) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer Relations is always available to help and answer your questions at 1-800-822-8987. As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel filler flap of your vehicle that serves as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix this sticker to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed sticker to your dealer and request them to install it for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 6 of 11 Customer Letter Example (CANADA) – Criterion 06 (Diesel Fuel Only Label, Rosette, OM Insert) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer Relations is always available to help and answer your questions at 1-800-822-8987. As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix this sticker and rosette to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed sticker and rosette to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 7 of 11 Customer Letter Example (CANADA) – Criteria 07 & 08 (Diesel Fuel Only Label, Rosette) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer Relations is always available to help and answer your questions at 1-800-822-8987. As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix this sticker and rosette to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed sticker and rosette to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. Please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 8 of 11 Campaign Work Procedure 20R9 Service Action If there are questions regarding the work procedure: • • U.S. dealers, contact Warranty Canadian dealers, open an VTA ticket using concern group “Compliance_Recall Assistance (C)” Required Parts: United States – Diesel Fuel Information Kit Matrix CRITERIA PART NUMBER KIT CONTENTS KIT COLOR CODE 01 V8.USA.00001 Yellow DIESEL ONLY Labels (2) Owner’s Manual Insert Instruction Sheet WHITE 02 V8.USA.00002 Yellow DIESEL ONLY Labels (2) Yellow DIESEL ONLY Rosette Owner’s Manual Insert Instruction Sheet BLUE 03 V8.USA.00003 Yellow DIESEL ONLY Labels (2) Yellow DIESEL ONLY Rosette Instruction Sheet GREEN 04 V8.USA.00004 Yellow DIESEL ONLY Labels (2) Yellow DIESEL ONLY Rosette Instruction Sheet YELLOW NOTE: • Diesel Fuel Information Kits are available free of charge through the Compliance Label Ordering Portal at www.vwhub.com. • Each kit is colorcoded & corresponds to the criteria shown in ElsaWeb. Canada – Diesel Fuel Information Kit Matrix KIT CONTENTS KIT COLOR CODE CRITERIA PART NUMBER 05 V8.CAN.00005 Yellow DIESEL ONLY Label Owner’s Manual Insert Instruction Sheet 06 V8.CAN.00006 Yellow DIESEL ONLY Label Yellow DIESEL ONLY Rosette Owner’s Manual Insert Instruction Sheet ORANGE 07 V8.CAN.00007 Yellow DIESEL ONLY Label Yellow DIESEL ONLY Rosette Instruction Sheet BLACK 08 V8.CAN.00008 Yellow DIESEL ONLY Label Yellow DIESEL ONLY Rosette Instruction Sheet PURPLE RED Required Tools: None The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 9 of 11 Work Procedure: Tip: If Campaign Completion label is present, no further work required. SECTION A: Identify Criteria and Check for Open Status • Enter the VIN in ElsaWeb and proceed to the “Campaign/Action” screen. Tip: On the date of repair, print this screen and keep a copy with the repair order. ⇐ Ensure that the Status is “Open” . ⇐ Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated . Continue to Section B SECTION B: Check for Diesel Information Kit Components • Use ElsaWeb printout from day of repair to identify the Criterion applicable to vehicle. • Refer to the Diesel Fuel Information Kit matrix found on page 9 of this circular to determine which kit component(s) should be present/installed. o Owner’s manual supplement (Criteria 1, 2, 5, 6 only) should be with other owner’s manual literature. o Open the fuel door and inspect for presence of Yellow DIESEL ONLY label(s) and rosette (as applicable per Criterion). • If all applicable components present, Continue to Section D. • If any applicable component(s) not present, Continue to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 10 of 11 SECTION C: Install Diesel Information Kit • • Identify the applicable Criteria ID and kit to use for the vehicle: CRITERIA KIT # 01 02 03 04 05 06 07 08 V8.USA.00001 V8.USA.00002 V8.USA.00003 V8.USA.00004 V8.CAN.00005 V8.CAN.00006 V8 CAN.00007 V8.CAN.00008 KIT COLOR CODE WHITE BLUE GREEN YELLOW RED ORANGE BLACK PURPLE Follow the installation instructions found in the kit, then Continue to Section D. SECTION D: Campaign Completion Label Installation • Open hood. ⇐ Fill out and affix Campaign Completion label, part number CAMP 010 000, next to the vehicle emission control information label. Campaign Completion SAGA CODE: Tip: Ensure Campaign Completion label does not cover any existing label(s). DLR #: REPAIR DATE: CAMP 010 000 • Close hood. ALL WORK IS COMPLETE The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 11 of 11 CSC-10045399-3724 Customer Letter Example (United States) - Criterion 01 ANADA) (Diesel Fuel Only Labels, OM Insert) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer CARE is always available to help and answer your questions at 1-800-893-5298. As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel filler flap of your vehicle that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix these stickers to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed stickers to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 3 of 11 Customer Letter Example (United States) - Criterion 02 (Diesel Fuel Only Labels, OM Insert, Rosette) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer CARE is always available to help and answer your questions at 1-800-893-5298. As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix these stickers and rosette to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed stickers and rosette to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 4 of 11 Customer Letter Example (United States) - Criteria 03 & 04 (Diesel Fuel Only Labels, Rosette) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer CARE is always available to help and answer your questions at 1-800-893-5298. As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix these stickers and rosette to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed stickers and rosette to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. Please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 5 of 11 Customer Letter Example (CANADA) – Criterion 05 (Diesel Fuel Only Label, OM Insert) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer Relations is always available to help and answer your questions at 1-800-822-8987. As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel filler flap of your vehicle that serves as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix this sticker to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed sticker to your dealer and request them to install it for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 6 of 11 Customer Letter Example (CANADA) – Criterion 06 (Diesel Fuel Only Label, Rosette, OM Insert) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer Relations is always available to help and answer your questions at 1-800-822-8987. As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix this sticker and rosette to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed sticker and rosette to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. To provide you with updated information, we are sending you an insert for your owner’s manual that contains additional information regarding the proper fuel for your vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 7 of 11 Customer Letter Example (CANADA) – Criteria 07 & 08 (Diesel Fuel Only Label, Rosette) Vehicle Identification Number (VIN): Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel Dear Volkswagen TDI Clean Diesel Owner, As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability, we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how important diesel fuel quality is to the long-term performance of your TDI vehicle. Your owner’s manual contains important information about the diesel fuel to be used in your vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low Sulfur Diesel fuel, according to the ASTM D975 standard. Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your TDI vehicle – even in small quantities. Such improper fuels even at small amounts, as well as the other fluids or additives noted in your owner’s manual, can cause serious damage to the fuel injection equipment and to the engine. This could lead to additional expense and will not be covered by any Volkswagen New Vehicle Limited Warranty. If you believe that the wrong fuel may be in your tank, do not start the engine and if you are driving please stop driving as soon as possible and contact your authorized Volkswagen dealership or service station. Volkswagen Customer Relations is always available to help and answer your questions at 1-800-822-8987. As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle. We strongly recommend that you affix this sticker and rosette to your vehicle as per the enclosed instructions. If you prefer, you may take the enclosed sticker and rosette to your dealer and request them to install these for you. Your current owner’s manual contains important information about the type of diesel fuel that can be used in your vehicle. Please refer to it whenever you have questions or need additional information. We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen! Sincerely, Volkswagen Service & Quality The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. July 2012 20R9/V8 Page 8 of 11