SB-12-017

CSC-10045679-3872
September 2012
Warranty Extension: Steering Wheel Is Hard to Turn at Low Speeds and Engine RPM
Dear Acura MDX Owner:
This letter is to notify you of a warranty extension on your MDX.
What is the reason for this notice?
On some 2007–10 MDXs, the power steering pump may not provide the intended amount of assistance while the
vehicle is driven at slow speeds with low engine RPM, making the steering wheel hard to turn when driving in areas
such as a parking lot. To ensure your confidence in your vehicle, American Honda is extending the warranty on the
power steering pump to 7 years from the original date of purchase or 100,000 miles, whichever comes first. This
warranty extension provides coverage for the original owner and any subsequent owners. No action is required on
your part unless you experience a problem. The warranty extension is valid except for any vehicle that has ever
been declared a total loss or sold for salvage by a financial institution or insurer, or has a branded, or similar title,
under any state's law.
What should you do?
If you believe your steering wheel is hard to turn at low speeds with low engine RPM, call any authorized Acura
dealer and make an appointment to have your vehicle inspected. If the hard steering is related to the power
steering pump not providing enough assistance, the power steering pump will be replaced at no cost. Please plan
to leave your vehicle for half a day to allow the dealer flexibility in scheduling.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2007–10 MDX involved in this warranty extension.
If this is not the case, or the name/address information is not correct, please complete and sign the Information
Change Card and return it in the enclosed postage-paid envelope. We will then update our records.
If you previously paid to have the power steering pump replaced because of hard steering at low speeds with low
engine RPM, you may be eligible for reimbursement, even if you no longer own the vehicle. Refer to the attached
Instructions for Reimbursement form for eligibility requirements and the reimbursement procedure.
Lessor Information
If you are the vehicle lessor receiving this warranty extension notice, please forward a copy of this notice to the
lessee within 10 days.
If you have questions
If you have any questions about this notice, or need assistance with locating an Acura dealer, please call Acura
Client Relations at 800-382-2238, and select option 4. You can also locate a dealer online at myAcura.com. Clients
in US territories, please contact your local dealer/distributor.
We apologize for any inconvenience this warranty extension may cause you.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #12-017
R82
Septiembre del 2012
Extensión de garantía: El volante de la dirección se hace difícil de dar vuelta a bajas velocidades y revoluciones
del motor
Estimado propietario de un vehículo Acura MDX:
Esta carta tiene la intención de notificarle sobre una extensión de la garantía de su vehículo MDX.
¿Cuál es el motivo de esta notificación?
En algunos vehículos MDX 2007–10, la bomba de la servodirección puede que no brinde la cantidad de asistencia
deseada mientras se conduce el vehículo a bajas velocidades con bajas revoluciones (RPM) del motor, haciendo difícil
dar vueltas al volante la dirección cuando se maneja en áreas tales como un estacionamiento. Para asegurar su confianza
en su vehículo, American Honda está extendiendo la garantía en la bomba de la servodirección a 7 años de la fecha
original de compra o 100.000 millas, lo que ocurra primero. Esta extensión de garantía brinda cobertura al propietario
original y a cualquier propietario subsiguiente. No se requiere ninguna acción de su parte a menos que usted experimente
algún problema. La extensión de garantía es válida excepto para cualquier vehículo que se haya declarado como pérdida
total o vendido como chatarra por una institución financiera o compañía de seguro, o sobre el que se haya emitido un
título de "mercancía averiada" o similar conforme a las leyes de cualquier estado.
¿Qué debe hacer?
Si usted cree que es difícil dar vueltas al volante de la dirección a bajas velocidades con bajas RPM del motor, llame a
cualquier concesionario Acura autorizado y programe una cita para que inspeccionen su vehículo. Si lo difícil al dar
vueltas está relacionado a la bomba de la servodirección al no brindar suficiente asistencia, la bomba de la servodirección
será reemplazada sin costo alguno. Por favor planifique dejar su vehículo en el concesionario por medio día para permitir
algo de flexibilidad en la programación.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros indican que usted es propietario o arrendador de un vehículo MDX 2007–10, el cual forma parte de
esta extensión de garantía. Si no es el caso, o si la información de nombre/dirección no es correcta, por favor complete y
firme la Tarjeta de Cambio de Información anexa y devuélvala con el sobre con el porte pre-pagado. Con esto
actualizaremos nuestros registros.
Si usted previamente pago por el reemplazo de la bomba de la servodirección debido a lo difícil de dar vueltas a bajas
velocidades con bajas RPM del motor, usted puede recibir un reembolso, aunque usted no sea el propietario actualmente.
Consulte las Instrucciones para Reembolso que se encuentra anexa para los requisitos de elegibilidad y el procedimiento
de reembolso.
Información para el arrendador
Si usted es el arrendador del vehículo que recibe esta notificación de extensión de garantía, por favor envié una copia de
esta notificación al arrendatario dentro de los siguientes 10 días.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un concesionario
Acura, por favor comuníquese con Relaciones con el Cliente Acura al 1-800-382-2238 y seleccione la opción 4. También
pueden ubicar un concesionario en línea en myAcura.com. Los clientes en territorios de Estados Unidos, por favor
comuníquese con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta extensión de garantía pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Acura
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #12-017
R82
Instructions for Reimbursement: Warranty Extension: Steering Wheel Is Hard to
Turn at Low Speeds and Engine RPM
Reimbursement eligibility
You may be eligible for reimbursement if you previously paid to have the power steering pump replaced.


You must have had your vehicle repaired before receiving this notice.
You must have owned the vehicle at the time of repair. You are still eligible if you no longer own
the vehicle.
NOTE: Any incidental expense or inconvenience you may have suffered due to the loss of use of your
vehicle may not be reimbursable.
To apply for reimbursement
 Complete this reimbursement form.
 Attach a copy of the repair receipt or invoice for the repair. A copy of the repair invoice from an
authorized Acura dealer or independent repair facility, indicating replacement of the power steering
pump because of hard steering at low speeds, will meet this need. This invoice should show your
vehicle’s model, vehicle identification number (VIN), the name and address of the facility that did the
repair, the itemized cost of the repair (parts and labor), and the date the work was completed.
 Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or
credit card receipt showing that you paid for the repair.
 Mail this completed form and copies of the receipts and invoices to:
American Honda Motor Co., Inc.
Acura Client Relations
P.O. Box 2964
Torrance, CA 90509-2964
Please allow 6 to 8 weeks for reimbursement.
Failure to include proper documentation can delay your reimbursement. If you have questions,
please call your local authorized Acura dealer. If they cannot help you, call 1-800-382-2238, and
select option 4.
Fill in the following blanks. Please print clearly, and provide complete information.
___________________________________________
Name
(
) __________________________________
Daytime telephone number
_________________________________________________________________
Address
____________
Apt. No.
________________________________________
City
____________
ZIP Code
________________________________________
Vehicle Identification Number (VIN) REQUIRED
______________________
State
__________________
Mileage at time of repair
$__________________
Total amount requested
Name of facility that did the repair__________________________________________________________
Make sure to include all required supporting information with your request.
R82
(Si usted necesita esta información en español por favor comuniquese con Servicio al Cliente al
800-382-2238 y seleccione la opción 4.)
IMPORTANT: PRODUCT ADVISORY ENCLOSED
IMPORTANT: PRODUCT ADVISORY ENCLOSED
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
IDENTIFICATION ►
NUMBER
VEHICLE
IDENTIFICATION ►
NUMBER
IDENTIFICATION
NUMBER
IDENTIFICATION
NUMBER
1A-c
1A-c
1B-c
1B-c
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rv
everse,
V
v
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease expired, vehicle returned.
Other:
Other:
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
21HON075331
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
21HON075331
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rveverse,
vV
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease
Other: expired, vehicle returned.
Other:
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
New owner information
My name or address has changed
New owner information
My name or address has changed
INITIAL
NAME (LAST, FIRST)
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP
21HON073290
21HON073290
ADDRESS
INITIAL
NAME (LAST, FIRST)
ADDRESS
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP

SB-10045679-7237
Service Bulletin
Applies To:
12-017
August 3, 2012
2007–10 MDX – Check the iN VIN status for eligibility
Warranty Extension: Steering Wheel Is Hard to Turn at Low Speeds
BACKGROUND
On some 2007–10 MDXs, the power steering pump
does not provide the intended amount of assistance
while the vehicle is driven at slow speeds with low
engine RPM, making the steering wheel hard to turn
when driving in areas such as a parking lot. To
increase client confidence, American Honda is
extending the warranty on the power steering pump in
affected vehicles to 7 years from the original date of
purchase or 100,000 miles, whichever comes first.
The warranty extension does not apply to any vehicle
that has ever been declared a total loss or sold for
salvage by a financial institution or insurer, or has a
branded or similar title under any state’s law.
CLIENT NOTIFICATION
Owners of affected vehicles will receive a notification of
this warranty extension. An example of the client
notification is included at the end of this service
bulletin.
Before doing work on a vehicle, verify its eligibility by
doing an iN VIN status inquiry.
PARTS INFORMATION
Power Steering Pump Kit: P/N 06561-RYE-305
(Includes a power steering pump outlet hose O-ring
and a power steering pump without the pulley or nut.)
REQUIRED MATERIALS
Acura Power Steering Fluid: P/N 08206-9002A
(One bottle repairs one vehicle)
REQUIRED SPECIAL TOOLS
Pulley Holder: T/N 07AAB-S5AA101
WARRANTY CLAIM INFORMATION
Operation Number: 5121G4
Flat Rate Time:
0.3 hour
Failed Part:
P/N 56110-RYE-A03
Defect Code:
5P500
Symptom Code:
R8200
Template ID:
12-017A
Skill Level:
Repair Technician
CORRECTIVE ACTION
Do the diagnosis and, if needed, replace the power
steering pump.
© 2012 American Honda Motor Co., Inc. – All Rights Reserved
BTB 47879 (1208)
1 of 4
CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this
bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized
Acura automobile dealer.
DIAGNOSIS
1. Make sure the tires are properly inflated. See the
driver’s doorjamb label for more information.
2. With the vehicle on the ground, start the engine,
and warm it up to normal operating temperature
(the radiator fan comes on).
3. Warm up the power steering (P/S) fluid by letting
the engine idle with the transmission in P, and turn
the steering wheel from lock to lock about 20 times.
NOTE: If you do not heat up the P/S fluid, your
diagnosis may not be correct.
REPAIR PROCEDURE
NOTE:
• Do not drain the P/S fluid to replace the pump
because the issue with the pump does not affect
the fluid.
•
Take care not to spill any P/S fluid on the vehicle
body or other parts. Wipe off any spilled fluid
immediately.
1. Remove the engine cover.
2. Disconnect the IMT actuator connector (if
applicable).
4. After the P/S fluid is warmed up, turn the steering
wheel from lock to lock, and note the steering
wheel effort.
PUMP
OUTLET
HOSE
PULLEY
NUT
65 N.m
(47 lb-ft)
DRIVE
BELT
5. Continue turning the wheel from lock to lock, and
raise the engine RPM to between 1,500 and 2,000.
Note the steering wheel effort and compare it with
the steering effort when the engine is idling.
• If the steering wheel is easier to turn at high
RPM, go to REPAIR PROCEDURE.
• If the steering wheel effort at idle and high RPM
is about the same, this bulletin does not apply.
Compare your results against a known-good
vehicle and continue with normal
troubleshooting.
BOLTS
11 N.m
(8.0 lb-ft)
PULLEY
P/S PUMP
O-RING
Replace.
PUMP
INLET
HOSE
PUMP
MOUNTING
BOLTS
24 N .m
(17 lb-ft)
IMT ACTUATOR
CONNECTOR
3. Remove the drive belt from the P/S pump pulley.
Make sure no P/S fluid gets on the belt.
4. Cover the auto-tensioner, the alternator, and the
A/C compressor with shop towels to protect them
from any spilled P/S fluid.
5. Disconnect the inlet and outlet hoses from the P/S
pump, and plug the open ends.
6. Remove the pump mounting bolts and the pump.
2 of 4
12-017
7. Hold the pump in a vise with soft jaws, then remove
the pulley nut and pulley using the pulley holder. Be
careful not to damage the pump housing with the
jaws of the vise.
PULLEY HOLDER
07AAB-S5AA101
PULLEY NUT
16. Bleed the air from the P/S system:
• Start the engine, and with the vehicle in P, raise
the engine speed to 2,000 RPM.
• Turn the steering wheel to the left until it stops.
Hold it against the stop for 20 seconds.
• Turn the steering wheel to the right until it stops.
Hold it against the stop for 20 seconds.
PULLEY
NOTE: If the pump is making a buzzing noise like in
the sound file below, the pump is OK. There is still
air trapped in the system. Repeat the air bleeding
procedure.
POWER
STEERING
PUMP
VISE WITH
SOFT JAWS
8. Install the pulley and the pulley nut on the new P/S
pump. Torque the nut to 64 N.m (47 lb-ft).
9. Install the pump to its bracket with the mounting
bolts, then torque the bolts to 24 N.m (17 lb-ft).
10. Connect the inlet hose to the pump.
11. Place a new O-ring on the outlet hose, then
connect the outlet hose to the pump, and torque its
bolts to 11 N.m (8 lb-ft).
12. Reinstall the drive belt.
13. Reconnect the IMT connector.
14. Reinstall the engine cover.
15. Make sure the P/S reservoir is filled to the upper
line.
17. Recheck the reservoir to make sure it is filled to the
upper line, and inspect for leaks.
18. Return the original pump for remanufacturing.
Refer to Parts Information Bulletin B08-0009,
Remanufactured Steering Pump Program, for
packing and return instructions. To avoid a core
charge, return the pump as instructed.
Example of Client Letter
August 2012
Warranty Extension: Steering Wheel Is Hard to Turn
at Low Speeds and Engine RPM
Dear MDX Owner:
This letter is to notify you of a warranty extension on
your MDX.
What is the reason for this notice?
On some 2007–10 MDXs, the power steering pump
may not provide the intended amount of assistance
while the vehicle is driven at slow speeds with low
engine RPM, making the steering wheel hard to turn
when driving in areas such as a parking lot. To ensure
your confidence in your vehicle, American Honda is
extending the warranty on the power steering pump to
7 years from the original date of purchase or 100,000
miles, whichever comes first. This warranty extension
provides coverage for the original owner and any
subsequent owners. No action is required on your part
unless you experience a problem. The warranty
extension is valid except for any vehicle that has ever
been declared a total loss or sold for salvage by a
financial institution or insurer, or has a branded, or
similar title, under any state's law.
12-017
3 of 4
What should you do?
If you believe your steering wheel is hard to turn at low
speeds with low engine RPM, call any authorized
Acura dealer and make an appointment to have your
vehicle inspected. If the hard steering is related to the
power steering pump not providing enough assistance,
the power steering pump will be replaced at no cost.
Please plan to leave your vehicle for half a day to allow
the dealer flexibility in scheduling.
What to do if you feel this notice is in error.
Our records show that you are the current owner or
lessee of a 2007–10 MDX involved in this warranty
extension.
If you previously paid to have the power steering pump
replaced because of hard steering at low speeds with
low engine RPM, you may be eligible for
reimbursement, even if you no longer own the vehicle.
Refer to the attached Instructions for Reimbursement
form for eligibility requirements and the reimbursement
procedure.
Lessor Information
If you are the vehicle lessor receiving this warranty
extension notice, please forward a copy of this notice
to the lessee within 10 days.
If you have questions
If you have any questions about this notice, or need
assistance with locating an Acura dealer, please call
Acura Client Relations at 800-382-2238, and select
option 4. You can also locate a dealer online at
Acura.com.
We apologize for any inconvenience this warranty
extension may cause you.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
4 of 4
12-017

CSC-10045679-9095
7. Hold the pump in a vise with soft jaws, then remove
the pulley nut and pulley using the pulley holder. Be
careful not to damage the pump housing with the
jaws of the vise.
PULLEY HOLDER
07AAB-S5AA101
PULLEY NUT
16. Bleed the air from the P/S system:
• Start the engine, and with the vehicle in P, raise
the engine speed to 2,000 RPM.
• Turn the steering wheel to the left until it stops.
Hold it against the stop for 20 seconds.
• Turn the steering wheel to the right until it stops.
Hold it against the stop for 20 seconds.
PULLEY
NOTE: If the pump is making a buzzing noise like in
the sound file below, the pump is OK. There is still
air trapped in the system. Repeat the air bleeding
procedure.
POWER
STEERING
PUMP
VISE WITH
SOFT JAWS
8. Install the pulley and the pulley nut on the new P/S
pump. Torque the nut to 64 N.m (47 lb-ft).
9. Install the pump to its bracket with the mounting
bolts, then torque the bolts to 24 N.m (17 lb-ft).
10. Connect the inlet hose to the pump.
11. Place a new O-ring on the outlet hose, then
connect the outlet hose to the pump, and torque its
bolts to 11 N.m (8 lb-ft).
12. Reinstall the drive belt.
13. Reconnect the IMT connector.
14. Reinstall the engine cover.
15. Make sure the P/S reservoir is filled to the upper
line.
17. Recheck the reservoir to make sure it is filled to the
upper line, and inspect for leaks.
18. Return the original pump for remanufacturing.
Refer to Parts Information Bulletin B08-0009,
Remanufactured Steering Pump Program, for
packing and return instructions. To avoid a core
charge, return the pump as instructed.
Example of Client Letter
August 2012
Warranty Extension: Steering Wheel Is Hard to Turn
at Low Speeds and Engine RPM
Dear MDX Owner:
This letter is to notify you of a warranty extension on
your MDX.
What is the reason for this notice?
On some 2007–10 MDXs, the power steering pump
may not provide the intended amount of assistance
while the vehicle is driven at slow speeds with low
engine RPM, making the steering wheel hard to turn
when driving in areas such as a parking lot. To ensure
your confidence in your vehicle, American Honda is
extending the warranty on the power steering pump to
7 years from the original date of purchase or 100,000
miles, whichever comes first. This warranty extension
provides coverage for the original owner and any
subsequent owners. No action is required on your part
unless you experience a problem. The warranty
extension is valid except for any vehicle that has ever
been declared a total loss or sold for salvage by a
financial institution or insurer, or has a branded, or
similar title, under any state's law.
12-017
3 of 4
What should you do?
If you believe your steering wheel is hard to turn at low
speeds with low engine RPM, call any authorized
Acura dealer and make an appointment to have your
vehicle inspected. If the hard steering is related to the
power steering pump not providing enough assistance,
the power steering pump will be replaced at no cost.
Please plan to leave your vehicle for half a day to allow
the dealer flexibility in scheduling.
What to do if you feel this notice is in error.
Our records show that you are the current owner or
lessee of a 2007–10 MDX involved in this warranty
extension.
If you previously paid to have the power steering pump
replaced because of hard steering at low speeds with
low engine RPM, you may be eligible for
reimbursement, even if you no longer own the vehicle.
Refer to the attached Instructions for Reimbursement
form for eligibility requirements and the reimbursement
procedure.
Lessor Information
If you are the vehicle lessor receiving this warranty
extension notice, please forward a copy of this notice
to the lessee within 10 days.
If you have questions
If you have any questions about this notice, or need
assistance with locating an Acura dealer, please call
Acura Client Relations at 800-382-2238, and select
option 4. You can also locate a dealer online at
Acura.com.
We apologize for any inconvenience this warranty
extension may cause you.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
4 of 4
12-017