NTB-12-081

SB-10046602-5418
Reference:
D at e:
NTB12-081
September 27, 2012
VOLUNTARY SERVICE CAMPAIGN
2013 ALTIMA TCM REPROGRAM
CAMPAIGN ID #:
PC186
APPLIED VEHICLES: 2013 Altima (L33) with QR25 engine only
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary service campaign to reprogram the Transmission
Control Unit (TCM) on certain specific 2013 Model Year Altima vehicles equipped with the
QR25 engine. This TCM reprogram will improve transmission durability and will be
performed at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC186 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
•
Most instructions for reprogramming with CONSULT-III plus (C-III plus) are
displayed on the CONSULT PC screen.
•
If you are not familiar with the reprogramming procedure, click here. This will link
you to the "CONSULT- III plus (C-III plus) Reprogramming" general procedure.
Preparation for Reprogramming
CAUTION:
•
Connect a battery charger to the vehicle battery.
The vehicle battery voltage must stay between 12.0V and 15.5V during
reprogramming, or the TCM may be damaged.
•
Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.
•
Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and theTCM may be damaged.
•
Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within
range of the CONSULT PC during reprogramming, reprogramming may be
interrupted and the TCM may be damaged.
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1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
2. Open ASIST on the CONSULT PC and start C-III plus.
3. Wait for the plus VI to be recognized / connected.
•
Serial number will display when the plus VI is recognized / connected.
4. Select Re/programming, Configuration.
Step 3: VI is
recognized
Step
4
Figure 1
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5. Follow the C-III plus on-screen instructions and navigate to the screen shown in Figure
2 on the next page.
IMPORTANT:
During the initial “Reprogramming Confirmation” set-up, if you get this screen
(Figure 1A):
1. Select Delete, then
2. Select Other Operation, then
3. Continue with the reprogramming procedure.
NOTE: If reprogramming does not complete, this screen can display for
reprogramming recovery. Do not select Delete if this screen displays during
reprogram recovery.
Figure 1A
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6. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows:
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).
Current TCM P/N
Figure 2
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A below.
•
If there is a match, this bulletin applies. Continue with the reprogramming
procedure.
•
If there is not a match, this campaign does not apply, or it has already been
done. Check Service COMM to confirm campaign eligibility.
Table A
Model
Current TCM Part Number:
2013 Altima
with QR25
31036 – 3TA0A
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7. Follow the on-screen instructions to navigate C-III plus and reprogram the ECM.
NOTE:
•
In some cases, more than one new P/N for reprogramming is available.
¾ In this case, the screen in Figure 3 displays.
¾ Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.
•
If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle.
TRANSMISSION
Figure 3
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8. When the screen in Figure 4 displays, reprogramming is complete.
NOTE: If the screen in Figure 4 does not display (reprogramming does not complete),
refer to the information on the next page.
9. Disconnect the battery charger from the vehicle.
10. Select Next.
Step
10
Figure 4
NOTE:
•
In the next step (page 9), you will perform DTC erase.
•
DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.
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ECM recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 5:
•
Check battery voltage
(12.0–15.5 V).
•
Ignition is ON, engine OFF.
•
External Bluetooth® devices
are OFF.
•
All electrical loads are OFF.
•
Select retry and follow the
on screen instructions.
•
“Retry” may not go through
on first attempt and can be
selected more than once.
Figure 5
If reprogramming does not complete and the “X” icon displays as shown in
Figure 6:
•
Check battery voltage
(12.0 – 15.5 V).
•
CONSULT A/C adapter is
plugged in.
•
Ignition is ON, engine OFF.
•
Transmission is in Park.
•
All C-III plus / VI cables are
securely connected.
•
All C-III plus updates are
installed.
•
Select Home, and restart
the reprogram procedure
from the beginning.
Figure 6
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11. Follow the on-screen instructions to Erase DTCs
12. When the entire reprogramming process is complete, the screen in Figure 7 will display.
13. Verify the before and after part numbers are different.
14. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty
documentation.
15. Select Confirm.
Step
13
Step
14
Step
15
Figure 7
16. Close C-III plus.
17. Turn the ignition OFF.
18. Disconnect the plus VI from the vehicle.
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
PC186
DESCRIPTION
TCM Reprogram
10/11
OP CODE
PC1860
FRT
0.6 hrs.
NTB12-081
OWNER’S LETTER
Dear Altima Owner:
Nissan is committed to providing the highest levels of product quality and customer
satisfaction. We believe that our current and future success depends on your continued
satisfaction with Nissan. With that in mind, we want to bring to your attention important
information regarding your 2013 Altima.
REASON FOR SERVICE CAMPAIGN
Under certain unique driving conditions, the Continuously Variable Transmission (CVT) belt
may slip in some affected 2013 Nissan Altima vehicles. An indicator that the CVT belt has
slipped is a shaking or a “judder” from the CVT when coasting. Continuing to drive the
vehicle in this condition can lead to accelerated wear and damage to the CVT.
Reprogramming of the Transmission Control Module (TCM) will prevent the CVT belt slip
condition from occurring. This is not a safety issue, and the vehicle still meets and/or
exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, and prevent possible
future damage to the CVT, your Nissan dealer will reprogram the Transmission Control
Module (TCM) at no charge to you for parts or labor. The service should take less than
an hour to complete, but your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order
to arrange an appointment. Failure to have this reprogramming performed in a timely
manner could result in future damage to your vehicle’s transmission. If repair or
replacement of the transmission becomes necessary outside of the powertrain warranty
period, the resulting repair costs will be at the owner’s expense. This service campaign
does not extend the duration of your new vehicle limited powertrain warranty.
To ensure the least inconvenience for you, it is important that you have an
appointment before bringing your vehicle to the Nissan dealer for service. Please
bring this notice with you when you keep your service appointment. Instructions have been
sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.
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CSC-10046602-2184
OWNER’S LETTER
Dear Altima Owner:
Nissan is committed to providing the highest levels of product quality and customer
satisfaction. We believe that our current and future success depends on your continued
satisfaction with Nissan. With that in mind, we want to bring to your attention important
information regarding your 2013 Altima.
REASON FOR SERVICE CAMPAIGN
Under certain unique driving conditions, the Continuously Variable Transmission (CVT) belt
may slip in some affected 2013 Nissan Altima vehicles. An indicator that the CVT belt has
slipped is a shaking or a “judder” from the CVT when coasting. Continuing to drive the
vehicle in this condition can lead to accelerated wear and damage to the CVT.
Reprogramming of the Transmission Control Module (TCM) will prevent the CVT belt slip
condition from occurring. This is not a safety issue, and the vehicle still meets and/or
exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, and prevent possible
future damage to the CVT, your Nissan dealer will reprogram the Transmission Control
Module (TCM) at no charge to you for parts or labor. The service should take less than
an hour to complete, but your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order
to arrange an appointment. Failure to have this reprogramming performed in a timely
manner could result in future damage to your vehicle’s transmission. If repair or
replacement of the transmission becomes necessary outside of the powertrain warranty
period, the resulting repair costs will be at the owner’s expense. This service campaign
does not extend the duration of your new vehicle limited powertrain warranty.
To ensure the least inconvenience for you, it is important that you have an
appointment before bringing your vehicle to the Nissan dealer for service. Please
bring this notice with you when you keep your service appointment. Instructions have been
sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.
11/11
NTB12-081