SB-12-029

CSC-10049199-2678
September 2012
Warranty Extension: Torque Converter
Product Update: PCM Update for Lock-Up Clutch Function
Dear Acura RL Owner:
This letter is to notify you of a warranty extension and product update on your Acura.
What is the reason for this product update?
A transmission judder (vibration) may sometimes be felt while driving between 20–45 mph. To minimize the
opportunity for judder to occur, a software update for the transmission is available. If you do not feel the
transmission judder, the software may prevent it from occurring. If the transmission software is not updated,
the transmission may become damaged.
What is the reason for this warranty extension?
If the judder goes away or never appears, no action is required on your part. If the judder appears or comes back after the
product update is applied, the torque converter may need to be replaced. To ensure your confidence in your vehicle,
American Honda is extending the warranty on the torque converter to 8 years from the original date of purchase or
105,000 miles, whichever comes first. This warranty extension provides coverage for the original owner and any
subsequent owners. The warranty extension is valid except for any vehicle that has ever been declared a total loss or sold
for salvage by a financial institution or insurer, or has a branded, or similar title under any state's law.
What should you do?
Contact any authorized Acura dealer for an appointment to have your vehicle updated. The dealer will reprogram the
applicable system software free of charge. Please plan to leave your vehicle at the dealer for half a day to allow some
flexibility in scheduling. After the update is done, if the judder appears or reappears, the torque converter will be replaced
free of charge subject to the conditions of the warranty extension. Please plan to leave your vehicle at the dealer for a day.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2009–10 RL involved in this product update. If this is not
the case, or the name/address information is not correct, please complete and sign the Information Change Card and
return it in the enclosed postage-paid envelope. We will then update our records.
What if you already had your vehicle repaired for this issue
If you previously paid to have the torque converter replaced, you may be eligible for reimbursement. Refer to the attached
Instructions for Reimbursement for the eligibility requirements and the reimbursement procedure.
Lessor Information
If you are the vehicle lessor, please forward a copy of this warranty extension notice to the lessee.
If you have questions
If you have any questions about this notice, or need assistance with locating an Acura dealer, please call Acura Client
Relations at 1-800-382-2238, and select option 4. US clients can also locate a dealer online at myAcura.com. Clients in US
territories, please contact your local dealer/distributor.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #12-029
S49/S50
Septiembre del 2012
Extensión de garantía: Convertidor de par
Actualización de producto: Actualización del PCM para la función del embrague de bloqueo
Estimado propietario de un vehículo Acura RL:
Esta carta tiene la intención de notificarle sobre una extensión de la garantía y actualización de producto en su Acura.
¿Cuál es el motivo de esta actualización de producto?
Algunas veces puede que sienta un temblor (vibración) de la transmisión mientras conduce entre 20-45 mph. Para minimizar
la oportunidad de que ocurra este temblor, una actualización del programa para la transmisión está disponible. Si usted no
siente el temblor de la transmisión, el programa puede prevenir que este ocurra. Si el programa de la transmisión no se
actualiza, la transmisión puede dañarse.
¿Cuál es el motivo de esta extensión de garantía?
Si el temblor desaparece o no vuelve a aparecer, no se requiere de ninguna acción de su parte. Si el temblor aparece o
regresa después que se ha aplicado la actualización de producto, el convertir de par necesita ser reemplazado. Para asegurar
su confianza en su vehículo, American Honda está extendiendo la garantía en el convertidor de par a 8 años de la fecha
original de compra o 105.000 millas, lo que ocurra primero. Esta extensión de garantía brinda cobertura al propietario original
y a cualquier propietario subsiguiente. La extensión de garantía es válida excepto para cualquier vehículo que se haya
declarado como pérdida total o vendido como chatarra por una institución financiera o compañía de seguro, o sobre el que se
haya emitido un título de "mercancía averiada" o similar conforme a las leyes de cualquier estado.
¿Qué debe hacer?
Comuníquese con cualquier concesionario Acura autorizado para coordinar una cita para actualizar su vehículo. El
concesionario reprogramará el programa del sistema que aplique sin costo alguno. Por favor haga planes para dejar su
vehículo en el concesionario por medio día, para permitir algo de flexibilidad en la programación. Después que se haya
realizado la actualización, si el temblor aparece o reaparece, el convertidor de par será reemplazado sin costo alguno sujeto a
las condiciones de la extensión de garantía. Por favor planifique dejar su vehículo en el concesionario por un día.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros muestran que usted es el propietario o arrendador actual de un RL 2009-2010 el cual forma parte de esta
actualización de producto. Si no es el caso, o si la información de nombre/dirección no es correcta, por favor complete y firme
la Tarjeta de Cambio de Información anexa y devuélvala con el sobre con el porte pre-pagado. Con esto actualizaremos
nuestros registros.
Qué pasa si usted ya ha reparado su vehículo por este problema
Si usted previamente pagó por el reemplazo del convertidor de par, usted puede calificar para un reembolso. Consulte las
Instrucciones para Reembolso que se encuentra anexa para los requisitos de elegibilidad y el procedimiento de reembolso.
Información para el arrendador
Si usted es el arrendador del vehículo, por favor envié una copia de esta extensión de garantía al arrendatario.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un concesionario Acura,
por favor comuníquese con Relaciones con el Cliente Acura al 1-800-382-2238 y seleccione la opción 4. Los clientes en
Estados Unidos también pueden ubicar un concesionario en línea en myAcura.com. Los clientes en territorios de Estados
Unidos, por favor comuníquese con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Acura
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #12-029
S49/S50
Instructions for Reimbursement
Warranty Extension: Torque Converter
Product Update: PCM Update for Lock-Up Clutch Function
Reimbursement eligibility
You may be eligible for reimbursement if you previously paid to have your vehicle’s torque converter
replaced because of a judder from the torque converter lock-up clutch while driving between 20–45 mph.


You must have had your vehicle repaired before receiving this notice.
You must have owned the vehicle at the time of the repair. You are still eligible if you no longer
own the vehicle.
NOTE: Any incidental expense or inconvenience you may have suffered due to the loss of use of your
vehicle may not be reimbursable.
To apply for reimbursement
 Complete this reimbursement form.
 Attach a copy of the repair receipt or invoice for the repair. A copy of the repair invoice from an
authorized Acura dealer or independent repair facility, indicating that the torque converter was
replaced because of a judder, will meet this need. This invoice should show your vehicle’s model,
vehicle identification number (VIN), the name and address of the facility that did the repair, the
itemized cost of the repair (parts and labor), and the date the work was completed.
 Attach proof of payment, such as a copy of the cancelled check, bank statement, cash receipt, or
credit card receipt showing that you paid for the repair.
 Mail this completed form and the copies of the receipts and invoices to:
American Honda Motor Co., Inc.
Acura Client Relations
P.O. Box 2964
Torrance, CA 90509-2964
Please allow 6 to 8 weeks for reimbursement.
Failure to include proper documentation can delay your reimbursement. If you have questions,
please call your local authorized Acura dealer. If they cannot help you, call 1-800-382-2238, and
select option 4.
Fill in the following blanks. Please print clearly, and provide complete information.
___________________________________________
Name
(
) __________________________________
Daytime telephone number
_________________________________________________________________
Address
____________
Apt. No.
________________________________________
City
____________
ZIP Code
________________________________________
Vehicle Identification Number (VIN) REQUIRED
______________________
State
__________________
Mileage at time of repair
$__________________
Total amount requested
Name of facility that did the repair__________________________________________________________
Make sure to include all required supporting information with your request. S49/S50
(Si usted necesita esta información en español por favor comuniquese con Servicio al Cliente al
800-382-2238 y seleccione la opción 4.)
IMPORTANT: PRODUCT ADVISORY ENCLOSED
IMPORTANT: PRODUCT ADVISORY ENCLOSED
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
IDENTIFICATION ►
NUMBER
VEHICLE
IDENTIFICATION ►
NUMBER
IDENTIFICATION
NUMBER
IDENTIFICATION
NUMBER
1A-c
1A-c
1B-c
1B-c
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rv
everse,
V
v
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease expired, vehicle returned.
Other:
Other:
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
21HON075331
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
21HON075331
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rveverse,
vV
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease
Other: expired, vehicle returned.
Other:
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
New owner information
My name or address has changed
New owner information
My name or address has changed
INITIAL
NAME (LAST, FIRST)
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP
21HON073290
21HON073290
ADDRESS
INITIAL
NAME (LAST, FIRST)
ADDRESS
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP

CSC-10049199-8317
September 2012
Warranty Extension: Torque Converter
Product Update: PCM Update for Lock-Up Clutch Function
Dear Acura MDX Owner:
This letter is to notify you of a warranty extension and product update on your Acura.
What is the reason for this product update?
A transmission judder (vibration) may sometimes be felt while driving between 20–45 mph. To minimize the
opportunity for judder to occur, a software update for the transmission is available. If you do not feel the
transmission judder, the software may prevent it from occurring. If the transmission software is not updated,
the transmission may become damaged.
What is the reason for this warranty extension?
If the judder goes away or never appears, no action is required on your part. If the judder appears or comes back after the
product update is applied, the torque converter may need to be replaced. To ensure your confidence in your vehicle,
American Honda is extending the warranty on the torque converter to 8 years from the original date of purchase or
105,000 miles, whichever comes first. This warranty extension provides coverage for the original owner and any
subsequent owners. The warranty extension is valid except for any vehicle that has ever been declared a total loss or
sold for salvage by a financial institution or insurer, or has a branded, or similar title under any state's law.
What should you do?
Contact any authorized Acura dealer for an appointment to have your vehicle updated. The dealer will reprogram the
applicable system software free of charge. Please plan to leave your vehicle at the dealer for half a day to allow some
flexibility in scheduling. After the update is done, if the judder appears or reappears, the torque converter will be replaced
free of charge subject to the conditions of the warranty extension. Please plan to leave your vehicle at the dealer for a
day.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2007–09 MDX involved in this product update. If this is not
the case, or the name/address information is not correct, please complete and sign the Information Change Card and
return it in the enclosed postage-paid envelope. We will then update our records.
What if you already had your vehicle repaired for this issue
If you previously paid to have the torque converter replaced, you may be eligible for reimbursement. Refer to the attached
Instructions for Reimbursement for the eligibility requirements and the reimbursement procedure.
Lessor Information
If you are the vehicle lessor, please forward a copy of this warranty extension notice to the lessee.
If you have questions
If you have any questions about this notice, or need assistance with locating an Acura dealer, please call Acura Client
Relations at 1-800-382-2238, and select option 4. US clients can also locate a dealer online at myAcura.com. Clients in
US territories, please contact your local dealer/distributor.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #12-029
S49/S50
Septiembre del 2012
Extensión de garantía: Convertidor de par
Actualización de producto: Actualización del PCM para la función del embrague de bloqueo
Estimado propietario de un vehículo Acura MDX:
Esta carta tiene la intención de notificarle sobre una extensión de la garantía y actualización de producto en su Acura.
¿Cuál es el motivo de esta actualización de producto?
Algunas veces puede que sienta un temblor (vibración) de la transmisión mientras conduce entre 20-45 mph. Para minimizar
la oportunidad de que ocurra este temblor, una actualización del programa para la transmisión está disponible. Si usted no
siente el temblor de la transmisión, el programa puede prevenir que este ocurra. Si el programa de la transmisión no se
actualiza, la transmisión puede dañarse.
¿Cuál es el motivo de esta extensión de garantía?
Si el temblor desaparece o no vuelve a aparecer, no se requiere de ninguna acción de su parte. Si el temblor aparece o
regresa después que se ha aplicado la actualización de producto, el convertir de par necesita ser reemplazado. Para asegurar
su confianza en su vehículo, American Honda está extendiendo la garantía en el convertidor de par a 8 años de la fecha
original de compra o 105.000 millas, lo que ocurra primero. Esta extensión de garantía brinda cobertura al propietario original
y a cualquier propietario subsiguiente. La extensión de garantía es válida excepto para cualquier vehículo que se haya
declarado como pérdida total o vendido como chatarra por una institución financiera o compañía de seguro, o sobre el que se
haya emitido un título de "mercancía averiada" o similar conforme a las leyes de cualquier estado.
¿Qué debe hacer?
Comuníquese con cualquier concesionario Acura autorizado para coordinar una cita para actualizar su vehículo. El
concesionario reprogramará el programa del sistema que aplique sin costo alguno. Por favor haga planes para dejar su
vehículo en el concesionario por medio día, para permitir algo de flexibilidad en la programación. Después que se haya
realizado la actualización, si el temblor aparece o reaparece, el convertidor de par será reemplazado sin costo alguno sujeto a
las condiciones de la extensión de garantía. Por favor planifique dejar su vehículo en el concesionario por un día.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros muestran que usted es el propietario o arrendador actual de un MDX 2007-2009 el cual forma parte de esta
actualización de producto. Si no es el caso, o si la información de nombre/dirección no es correcta, por favor complete y firme
la Tarjeta de Cambio de Información anexa y devuélvala con el sobre con el porte pre-pagado. Con esto actualizaremos
nuestros registros.
Qué pasa si usted ya ha reparado su vehículo por este problema
Si usted previamente pagó por el reemplazo del convertidor de par, usted puede calificar para un reembolso. Consulte las
Instrucciones para Reembolso que se encuentra anexa para los requisitos de elegibilidad y el procedimiento de reembolso.
Información para el arrendador
Si usted es el arrendador del vehículo, por favor envié una copia de esta extensión de garantía al arrendatario.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un concesionario Acura,
por favor comuníquese con Relaciones con el Cliente Acura al 1-800-382-2238 y seleccione la opción 4. Los clientes en
Estados Unidos también pueden ubicar un concesionario en línea en myAcura.com. Los clientes en territorios de Estados
Unidos, por favor comuníquese con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Acura
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #12-029
S49/S50
Instructions for Reimbursement
Warranty Extension: Torque Converter
Product Update: PCM Update for Lock-Up Clutch Function
Reimbursement eligibility
You may be eligible for reimbursement if you previously paid to have your vehicle’s torque converter
replaced because of a judder from the torque converter lock-up clutch while driving between 20–45 mph.


You must have had your vehicle repaired before receiving this notice.
You must have owned the vehicle at the time of the repair. You are still eligible if you no longer
own the vehicle.
NOTE: Any incidental expense or inconvenience you may have suffered due to the loss of use of your
vehicle may not be reimbursable.
To apply for reimbursement
 Complete this reimbursement form.
 Attach a copy of the repair receipt or invoice for the repair. A copy of the repair invoice from an
authorized Acura dealer or independent repair facility, indicating that the torque converter was
replaced because of a judder, will meet this need. This invoice should show your vehicle’s model,
vehicle identification number (VIN), the name and address of the facility that did the repair, the
itemized cost of the repair (parts and labor), and the date the work was completed.
 Attach proof of payment, such as a copy of the cancelled check, bank statement, cash receipt, or
credit card receipt showing that you paid for the repair.
 Mail this completed form and the copies of the receipts and invoices to:
American Honda Motor Co., Inc.
Acura Client Relations
P.O. Box 2964
Torrance, CA 90509-2964
Please allow 6 to 8 weeks for reimbursement.
Failure to include proper documentation can delay your reimbursement. If you have questions,
please call your local authorized Acura dealer. If they cannot help you, call 1-800-382-2238, and
select option 4.
Fill in the following blanks. Please print clearly, and provide complete information.
___________________________________________
Name
(
) __________________________________
Daytime telephone number
_________________________________________________________________
Address
____________
Apt. No.
________________________________________
City
____________
ZIP Code
________________________________________
Vehicle Identification Number (VIN) REQUIRED
______________________
State
__________________
Mileage at time of repair
$__________________
Total amount requested
Name of facility that did the repair__________________________________________________________
Make sure to include all required supporting information with your request. S49/S50
(Si usted necesita esta información en español por favor comuniquese con Servicio al Cliente al
800-382-2238 y seleccione la opción 4.)
IMPORTANT: PRODUCT ADVISORY ENCLOSED
IMPORTANT: PRODUCT ADVISORY ENCLOSED
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
IDENTIFICATION ►
NUMBER
VEHICLE
IDENTIFICATION ►
NUMBER
IDENTIFICATION
NUMBER
IDENTIFICATION
NUMBER
1A-c
1A-c
1B-c
1B-c
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rv
everse,
V
v
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease expired, vehicle returned.
Other:
Other:
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
21HON075331
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
21HON075331
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rveverse,
vV
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease
Other: expired, vehicle returned.
Other:
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
New owner information
My name or address has changed
New owner information
My name or address has changed
INITIAL
NAME (LAST, FIRST)
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP
21HON073290
21HON073290
ADDRESS
INITIAL
NAME (LAST, FIRST)
ADDRESS
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP

SB-10049199-9651
Service Bulletin
Applies To:
12-029
October 19, 2012
2007–09 MDX – Check the iN VIN status for eligibility
2009–10 RL – Check the iN VIN status for eligibility
2009–11 TL with SH-AWD – Check the iN VIN status for eligibility
Warranty Extension: Torque Converter
Product Update: PCM Update for Lock-Up Clutch Function
(Supersedes 12-029, dated August 21, 2012, to revise the information marked by the black bars)
REVISION SUMMARY
Under BACKGROUND, information was added.
BACKGROUND
Product Update: PCM Update for Lock-Up Clutch
Function
A judder from the torque converter lock-up clutch may
be felt while driving between 20–45 mph. To minimize
the opportunity for the judder to occur, a software
update for the transmission is available. This software
update is available free of charge to all affected
vehicles regardless of its age or mileage.
Warranty Extension: Torque Converter
If the judder returns after the transmission software is
updated, the torque converter may need to be
replaced. To increase client confidence, American
Honda is extending the warranty on the torque
converter in affected vehicles to 8 years from the
original date of purchase or 105,000 miles, whichever
comes first.
CORRECTIVE ACTION
Update the AT software (MDX models) or the PGM-FI
software (RL and TL models) with the HDS. If the
judder returns after the software is updated, replace
the torque converter.
NOTE: Tech Line review and DPSM approval is
needed to replace the torque converter. Warranty
claims submitted without approval may be subject
to debit.
WARRANTY CLAIM INFORMATION
Operation Number: 1255C0
Flat Rate Time:
0.2 hour
Failed Part:
37820-RYE-A62
Defect Code:
5TU00
Symptom Code:
S4900
Skill Level:
Repair Technician
The warranty extension does not apply to any vehicle
that has ever been declared a total loss or sold for
salvage by a financial institution or insurer, or has a
branded or similar title under any state’s law.
CLIENT NOTIFICATION
Owners of affected vehicles will receive a notification of
this campaign in September 2012. An example of the
client notification is included at the end of this service
bulletin.
Do an iN VIN status inquiry to make sure the vehicle
is shown as eligible.
Some vehicles affected by this campaign may be in
your used vehicle inventory. These vehicles must be
repaired before they are sold.
 2012 American Honda Motor Co., Inc. – All Rights Reserved
BTB 47686 - REV1 (1210)
1 of 3
CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this
bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized
Acura automobile dealer.
SOFTWARE INFORMATION
NOTE: Unnecessary or incorrect repairs resulting from
a failure to update the HDS or MVCI are not covered
under warranty.
MVCI Control Module (CM) Update:
Application Version 2.18.04 or later
Database update 04-JUL-2012
HDS Software Version:
3.005.007 or later
Before beginning the repair, make sure that both
the HDS and MVCI are updated as listed above.
Do only the update listed in this service bulletin.
Check that the MVCI indicates the applicable program
ID listed below (or a later program ID) as the
Recommended Update when the update begins.
If the MVCI displays This vehicle does not need an
update at this time during the update, the software for
this service bulletin is already installed.
For more information about updating the HDS, the
MVCI, and vehicle systems, refer to Service Bulletin
01-026, Updating Control Units/Modules.
Year/Model
2007 MDX
2008–09 MDX
Software
System
Program ID
(or later)
Program P/N
(or later)
AT
YEA560
37806-RYE-A56
AT
YEA620
37806-RYE-A62
2009–10 RL
PGM-FI
KGA560
37805-RKG-A56
2009 TL
PGM-FI
K2A210
37805-RK2-A21
2010–11 TL
PGM-FI
K2A860
37805-RK2-A86
REPAIR PROCEDURE – SOFTWARE UPDATE
1. Update the vehicle’s software.
MDX models:
Update the AT software with the HDS. Refer to
Service Bulletin 01-026, Updating Control Units/
Modules.
RL and TL models:
Update the PGM-FI software with the HDS. Refer
to Service Bulletin 01-026, Updating Control Units/
Modules.
2. Return the vehicle to the client. If the vehicle comes
back with the client indicating there is a judder, go
to REPAIR PROCEDURE – TORQUE
CONVERTER.
REPAIR PROCEDURE – TORQUE CONVERTER
1. Before you replace the torque converter, you
must capture a snapshot of the client’s symptom,
and forward it to Tech Line for review.
NOTE: Torque converters replaced without Tech
Line’s review will be subject to debit.
For more information about capturing a snapshot,
refer to the following:
• Torque Converter Clutch Shudder and Vibration
Job Aid
• Tech2Tech segment: Interpreting Torque
Converter Judder Snapshot Data
For more information about how to send the
snapshot to Tech Line, refer to the ServiceNews
article titled Can’t Send HDS Files to Tech Line?
Check Out This Work-Around.
2. Call Tech Line to discuss the snapshot. If the
snapshot indicates a replacement torque converter
is needed, Tech Line will advise you to replace it
and give you a reference number.
3. Contact your DPSM for approval. Make sure you
have the reference number available in case the
DPSM wants to contact Tech Line.
2 of 3
12-029
4. After receiving DPSM approval, refer to the
applicable service manual or online using keywords
TRANSMISSION REMOVAL to remove the
transmission assembly, and replace the torque
converter.
TORQUE COVERTER
Example of Client Letter
September 2012
Warranty Extension: Torque Converter
Product Update: PCM Update for Lock-Up Clutch
Product Update: Function
Dear Acura Owner:
This letter is to notify you of a warranty extension and
product update on your Acura.
What is the reason for this product update?
A transmission judder (vibration) may sometimes be
felt while driving between 20–45 mph. To minimize the
opportunity for judder to occur, a software update for
the transmission is available. If you do not feel the
transmission judder, the software may prevent it from
occurring. If the transmission software is not updated,
the transmission may become damaged.
What is the reason for this warranty extension?
If the judder goes away or never appears, no action is
required on your part. If the judder appears or comes
back after the product update is applied, the torque
converter may need to be replaced. To ensure your
confidence in your vehicle, American Honda is
extending the warranty on the torque converter to 8
years from the original date of purchase or 105,000
miles, whichever comes first. This warranty extension
provides coverage for the original owner and any
subsequent owners. The warranty extension is valid
except for any vehicle that has ever been declared a
total loss or sold for salvage by a financial institution or
insurer, or has a branded, or similar title under any
state's law.
What should you do?
Contact any authorized Acura dealer for an
appointment to have your vehicle updated. The dealer
will reprogram the applicable system software free of
charge. Please plan to leave your vehicle at the dealer
for half a day to allow some flexibility in scheduling.
After the update is done, if the judder appears or
reappears, the torque converter will be replaced free of
charge subject to the conditions of the warranty
extension. Please plan to leave your vehicle at the
dealer for a day.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2007–09 MDX, a 2009–10 RL, or a
2009–11 TL involved in this product update. If this is
not the case, or the name/address information is not
correct, please fill out and return the enclosed,
postage-paid Information Change Card. We will then
update our records.
What if you already had your vehicle repaired for
this issue
If you previously paid to have the torque converter
replaced, you may be eligible for reimbursement. Refer
to the attached Instructions for Reimbursement for the
eligibility requirements and the reimbursement
procedure.
Lessor Information
If you are the vehicle lessor, please forward a copy of
this warranty extension notice to the lessee.
If you have questions
If you have any questions about this notice, or need
assistance with locating an Acura dealer, please call
Acura Client Relations at 1-800-382-2238, and select
option 4. US clients can also locate a dealer online at
myAcura.com. Clients in US territories, please contact
your local dealer/distributor.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
12-029
3 of 3

CSC-10049199-9792
September 2012
Warranty Extension: Torque Converter
Product Update: PCM Update for Lock-Up Clutch Function
Dear Acura TL Owner:
This letter is to notify you of a warranty extension and product update on your Acura.
What is the reason for this product update?
A transmission judder (vibration) may sometimes be felt while driving between 20–45 mph. To minimize the
opportunity for judder to occur, a software update for the transmission is available. If you do not feel the
transmission judder, the software may prevent it from occurring. If the transmission software is not updated,
the transmission may become damaged.
What is the reason for this warranty extension?
If the judder goes away or never appears, no action is required on your part. If the judder appears or comes back after the
product update is applied, the torque converter may need to be replaced. To ensure your confidence in your vehicle,
American Honda is extending the warranty on the torque converter to 8 years from the original date of purchase or 105,000
miles, whichever comes first. This warranty extension provides coverage for the original owner and any subsequent owners.
The warranty extension is valid except for any vehicle that has ever been declared a total loss or sold for salvage by a
financial institution or insurer, or has a branded, or similar title under any state's law.
What should you do?
Contact any authorized Acura dealer for an appointment to have your vehicle updated. The dealer will reprogram the
applicable system software free of charge. Please plan to leave your vehicle at the dealer for half a day to allow some
flexibility in scheduling. After the update is done, if the judder appears or reappears, the torque converter will be replaced
free of charge subject to the conditions of the warranty extension. Please plan to leave your vehicle at the dealer for a day.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2009–11 TL involved in this product update. If this is not the
case, or the name/address information is not correct, please complete and sign the Information Change Card and return it
in the enclosed postage-paid envelope. We will then update our records.
What if you already had your vehicle repaired for this issue
If you previously paid to have the torque converter replaced, you may be eligible for reimbursement. Refer to the attached
Instructions for Reimbursement for the eligibility requirements and the reimbursement procedure.
Lessor Information
If you are the vehicle lessor, please forward a copy of this warranty extension notice to the lessee.
If you have questions
If you have any questions about this notice, or need assistance with locating an Acura dealer, please call Acura Client
Relations at 1-800-382-2238, and select option 4. US clients can also locate a dealer online at myAcura.com. Clients in US
territories, please contact your local dealer/distributor.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #12-029
S49/S50
Septiembre del 2012
Extensión de garantía: Convertidor de par
Actualización de producto: Actualización del PCM para la función del embrague de bloqueo
Estimado propietario de un vehículo Acura TL:
Esta carta tiene la intención de notificarle sobre una extensión de la garantía y actualización de producto en su Acura.
¿Cuál es el motivo de esta actualización de producto?
Algunas veces puede que sienta un temblor (vibración) de la transmisión mientras conduce entre 20-45 mph. Para minimizar la
oportunidad de que ocurra este temblor, una actualización del programa para la transmisión está disponible. Si usted no siente
el temblor de la transmisión, el programa puede prevenir que este ocurra. Si el programa de la transmisión no se actualiza, la
transmisión puede dañarse.
¿Cuál es el motivo de esta extensión de garantía?
Si el temblor desaparece o no vuelve a aparecer, no se requiere de ninguna acción de su parte. Si el temblor aparece o regresa
después que se ha aplicado la actualización de producto, el convertir de par necesita ser reemplazado. Para asegurar su
confianza en su vehículo, American Honda está extendiendo la garantía en el convertidor de par a 8 años de la fecha original de
compra o 105.000 millas, lo que ocurra primero. Esta extensión de garantía brinda cobertura al propietario original y a cualquier
propietario subsiguiente. La extensión de garantía es válida excepto para cualquier vehículo que se haya declarado como
pérdida total o vendido como chatarra por una institución financiera o compañía de seguro, o sobre el que se haya emitido un
título de "mercancía averiada" o similar conforme a las leyes de cualquier estado.
¿Qué debe hacer?
Comuníquese con cualquier concesionario Acura autorizado para coordinar una cita para actualizar su vehículo. El
concesionario reprogramará el programa del sistema que aplique sin costo alguno. Por favor haga planes para dejar su vehículo
en el concesionario por medio día, para permitir algo de flexibilidad en la programación. Después que se haya realizado la
actualización, si el temblor aparece o reaparece, el convertidor de par será reemplazado sin costo alguno sujeto a las
condiciones de la extensión de garantía. Por favor planifique dejar su vehículo en el concesionario por un día.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros muestran que usted es el propietario o arrendador actual de un TL 2009-2011 el cual forma parte de esta
actualización de producto. Si no es el caso, o si la información de nombre/dirección no es correcta, por favor complete y firme la
Tarjeta de Cambio de Información anexa y devuélvala con el sobre con el porte pre-pagado. Con esto actualizaremos nuestros
registros.
Qué pasa si usted ya ha reparado su vehículo por este problema
Si usted previamente pagó por el reemplazo del convertidor de par, usted puede calificar para un reembolso. Consulte las
Instrucciones para Reembolso que se encuentra anexa para los requisitos de elegibilidad y el procedimiento de reembolso.
Información para el arrendador
Si usted es el arrendador del vehículo, por favor envié una copia de esta extensión de garantía al arrendatario.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un concesionario Acura, por
favor comuníquese con Relaciones con el Cliente Acura al 1-800-382-2238 y seleccione la opción 4. Los clientes en Estados
Unidos también pueden ubicar un concesionario en línea en myAcura.com. Los clientes en territorios de Estados Unidos, por
favor comuníquese con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Acura
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #12-029
S49/S50
Instructions for Reimbursement
Warranty Extension: Torque Converter
Product Update: PCM Update for Lock-Up Clutch Function
Reimbursement eligibility
You may be eligible for reimbursement if you previously paid to have your vehicle’s torque converter
replaced because of a judder from the torque converter lock-up clutch while driving between 20–45 mph.


You must have had your vehicle repaired before receiving this notice.
You must have owned the vehicle at the time of the repair. You are still eligible if you no longer
own the vehicle.
NOTE: Any incidental expense or inconvenience you may have suffered due to the loss of use of your
vehicle may not be reimbursable.
To apply for reimbursement
 Complete this reimbursement form.
 Attach a copy of the repair receipt or invoice for the repair. A copy of the repair invoice from an
authorized Acura dealer or independent repair facility, indicating that the torque converter was
replaced because of a judder, will meet this need. This invoice should show your vehicle’s model,
vehicle identification number (VIN), the name and address of the facility that did the repair, the
itemized cost of the repair (parts and labor), and the date the work was completed.
 Attach proof of payment, such as a copy of the cancelled check, bank statement, cash receipt, or
credit card receipt showing that you paid for the repair.
 Mail this completed form and the copies of the receipts and invoices to:
American Honda Motor Co., Inc.
Acura Client Relations
P.O. Box 2964
Torrance, CA 90509-2964
Please allow 6 to 8 weeks for reimbursement.
Failure to include proper documentation can delay your reimbursement. If you have questions,
please call your local authorized Acura dealer. If they cannot help you, call 1-800-382-2238, and
select option 4.
Fill in the following blanks. Please print clearly, and provide complete information.
___________________________________________
Name
(
) __________________________________
Daytime telephone number
_________________________________________________________________
Address
____________
Apt. No.
________________________________________
City
____________
ZIP Code
________________________________________
Vehicle Identification Number (VIN) REQUIRED
______________________
State
__________________
Mileage at time of repair
$__________________
Total amount requested
Name of facility that did the repair__________________________________________________________
Make sure to include all required supporting information with your request. S49/S50
(Si usted necesita esta información en español por favor comuniquese con Servicio al Cliente al
800-382-2238 y seleccione la opción 4.)
IMPORTANT: PRODUCT ADVISORY ENCLOSED
IMPORTANT: PRODUCT ADVISORY ENCLOSED
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
PLEASE
OPEN
IMMEDIATELY
IMPORTANT: SAFETY
RECALL
NOTICE
PLEASE DELIVER
OPEN IMMEDIATELY
PLEASE
TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
PLEASE
DELIVER TO REGISTERED OWNER
VEHICLE
IDENTIFICATION ►
NUMBER
VEHICLE
IDENTIFICATION ►
NUMBER
IDENTIFICATION
NUMBER
IDENTIFICATION
NUMBER
1A-c
1A-c
1B-c
1B-c
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rv
everse,
V
v
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease expired, vehicle returned.
Other:
Other:
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
Date:
Date:
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
21HON075331
XX
Signature:
Signature:
Nota:
Nota:
Si usted necesita esta
Siinformación
usted necesita
esta
en español
por
información
en español
por
favor comuníquese
con
favor
comuníquese
Servicio
al Cliente con
al
Servicio
al Cliente
al
800-999-1009
y seleccione
la
800-382-2238,
opción 4.
opción 4.
21HON075331
I no longer own the vehicle. It was:
I no longer
ownname
the Acura
automobile.
It was:
if known)
Sold(print
and address
of new
owner on rveverse,
vV
Sold
(print
name
and
address
of
new
owner below, if known)
Exported
Exported
Destroyed
Destroyed
Stolen
Stolen expired, vehicle returned.
Lease
Lease
Other: expired, vehicle returned.
Other:
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
INFORMATION CHANGE CARD
INFORMATION CHANGE CARD
New owner information
My name or address has changed
New owner information
My name or address has changed
INITIAL
NAME (LAST, FIRST)
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP
21HON073290
21HON073290
ADDRESS
INITIAL
NAME (LAST, FIRST)
ADDRESS
CITY
EMAIL ADDRESS
STATE
PHONE
ZIP