NTB-12-100

CSC-10051506-2890
OWNER’S LETTER
Dear Versa Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with Nissan.
With that in mind, we want to bring to your attention important information regarding your Nissan
Versa Sedan.
REASON FOR SERVICE CAMPAIGN
Nissan has identified a parts application error relating to an electronic module that is part of the
speedometer and odometer in certain 2009–2011 Nissan Versa base and 1.8S vehicles. The error
will cause the speedometer to slightly overstate the vehicle’s speed and may cause the odometer to
slightly over-accrue vehicle mileage. This is not a safety issue, and the vehicle still meets and/or
exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your Nissan dealer will
reprogram the electronic module on all affected vehicles so that it displays vehicle speed and
accrues vehicle mileage as designed, and will further adjust the odometer reading to the mileage it
would have displayed had it not been for the error at no charge to you for parts or labor.
In addition to correcting this inadvertent error, Nissan will stand behind its customers to ensure they
are not disadvantaged by this error. Nissan will provide reimbursement of documented costs
incurred for any repairs that should have been covered under warranty or for excess mileage
charges on lease vehicle returns that resulted from this error.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order to
arrange an appointment. The service should take about two hours to complete, but your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.
To ensure the least inconvenience for you, it is important that you have an appointment before
bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer.
In the meantime, because the speedometer displays a speed that is higher than it should, you
should continue to rely upon the displayed speed as correct and do not attempt to compensate in
any manner for the parts application error referenced above.
In addition, please contact Nissan Consumer Affairs at 1-800-Nissan1 (1-800-647-7261) for
instructions on possible reimbursement for related charges if you fall into one of the below
categories:
1. You paid for repairs that would otherwise have been covered by the New Vehicle Limited
Warranty, but your vehicle’s mileage exceeded the mileage limit under the warranty due to
the parts application error.
2. You have returned a lease vehicle and paid an amount for excess mileage charges.
If the dealer fails, or is unable to complete the service free of charge, you may contact the National
Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 370685003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan vehicle.
25/25
NTB12-100

CSC-10051506-9369
OWNER’S LETTER
Dear Versa Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with Nissan.
With that in mind, we want to bring to your attention important information regarding your Nissan
Versa Sedan.
REASON FOR SERVICE CAMPAIGN
Nissan has identified a parts application error relating to an electronic module that is part of the
speedometer and odometer in certain 2009–2011 Nissan Versa base and 1.8S vehicles. The error
will cause the speedometer to slightly overstate the vehicle’s speed and may cause the odometer to
slightly over-accrue vehicle mileage. This is not a safety issue, and the vehicle still meets and/or
exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your Nissan dealer will
reprogram the electronic module on all affected vehicles so that it displays vehicle speed and
accrues vehicle mileage as designed, and will further adjust the odometer reading to the mileage it
would have displayed had it not been for the error at no charge to you for parts or labor.
In addition to correcting this inadvertent error, Nissan will stand behind its customers to ensure they
are not disadvantaged by this error. Nissan will provide reimbursement of documented costs
incurred for any repairs that should have been covered under warranty or for excess mileage
charges on lease vehicle returns that resulted from this error.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order to
arrange an appointment. The service should take about two hours to complete, but your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.
To ensure the least inconvenience for you, it is important that you have an appointment before
bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer.
In the meantime, because the speedometer displays a speed that is higher than it should, you
should continue to rely upon the displayed speed as correct and do not attempt to compensate in
any manner for the parts application error referenced above.
In addition, please contact Nissan Consumer Affairs at 1-800-Nissan1 (1-800-647-7261) for
instructions on possible reimbursement for related charges if you fall into one of the below
categories:
1. You paid for repairs that would otherwise have been covered by the New Vehicle Limited
Warranty, but your vehicle’s mileage exceeded the mileage limit under the warranty due to
the parts application error.
2. You have returned a lease vehicle and paid an amount for excess mileage charges.
If the dealer fails, or is unable to complete the service free of charge, you may contact the National
Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 370685003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan vehicle.
25/25
NTB12-100a

SB-10051506-5322
Reference:
Dat e:
NTB12-100
November 8, 2012
VOLUNTARY SERVICE CAMPAIGN
2009 – 2011 VERSA SEDAN
SPEEDOMETER AND ODOMETER INACCURACY
CAMPAIGN ID #:
P2508
APPLIED VEHICLES: 2009 – 2011 Versa (C11)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
On certain model year 2009 – 2011 Nissan Versa Sedan vehicles the speedometer and/or
odometer may be reading out of specification. To remedy this condition, Nissan is
conducting this voluntary service campaign to recalibrate the speedometer and/or
odometer at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number P2508 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/25
REPAIR OVERVIEW
Use Service Comm (campaign ID # P2508) to confirm
the vehicle you’re working on is affected by this campaign
•
Make sure your ASIST has been freshly synchronized and all CONSULT-III
plus (C-III plus) upgrades have been installed. The Meter reprogramming
software is delivered via ASIST synchronization.
•
Make sure the CONSULT PC has an Internet connection while connected to
the vehicle. An Internet connection is required to successfully complete this
reprogramming process.
•
The CONSULT PC must have the ability to print the calibration report while
cable-connected to the vehicle.
Remove the combination meter assembly.
Perform Meter reprogramming.
Reinstall the combination meter.
Clear/erase DTCs that set during reprogramming.
END
2/25
NTB12-100
REQUIRED SPECIAL TOOL – Versa Reprogram Tool (J-50777)
•
Each dealer will be shipped, at no charge, one Versa Reprogram Tool.
•
Additional tools can be ordered from Tech-Mate at 1-800-662-2001.
NOTE:
•
The above reprogramming tool and the reprogramming software (delivered via
ASIST synchronization) can only be applied to vehicles affected by this campaign
(campaign ID # P2508).
•
The software will not allow reprogramming of vehicles that are not affected by this
campaign. Also, the software will not allow reprogramming of vehicles that have
already been reprogrammed.
•
The reprogramming can only be applied one time to each affected vehicle. Vehicle
identification is validated against data located on NNA’s servers before
reprogramming is allowed.
3/25
NTB12-100
SERVICE PROCEDURE
Combination Meter Removal
1. Adjust and lock the steering column to the Full Down position.
2. Remove instrument finisher E as follows (see Figure 1).
a. Use a plastic trim tool to raise the front edge.
b. Grasp and pull rearward (toward you) to unsnap and remove.
Instrument finisher E
Figure 1
Pull seal
loose
3. Pull the driver’s door seal loose in the
area shown in Figure 2.
Figure 2
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NTB12-100
A-pillar
finisher
4. Snap loose and remove the A-pillar
finisher.
•
Use a plastic trim tool as needed.
Figure 3
5. Snap loose and remove the instrument
side panel LH.
•
Use a plastic trim tool as needed.
Instrument
side panel LH
Figure 4
Instrument
side finisher
6. Snap loose and remove the instrument
side finisher.
•
Use a plastic trim tool as needed.
Figure 5
5/25
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7. Remove the instrument side mask LH (vent finisher LH) as follows:
a. Use a hook tool to release the lower clips (see Figure 6).
Vent
finisher LH
Clips under here
Figure 6
b. Lift the bottom of the vent finisher
UP then pull to unsnap the upper
clips.
Figure 7
6/25
NTB12-100
Bolt
8. Remove the bolt shown in Figure 15.
Figure 8
9. Remove the steering column upper
cover as follows:
a. Remove 1 screw from the bottom.
Figure 9
b. Snap loose and remove the
steering column upper cover.
Figure 10
7/25
NTB12-100
10. Cover the steering column with a fender cover or other protective cloth to prevent
scratching of the meter lens.
CAUTION: Be careful; do not scratch the clear meter lens.
11. Remove cluster lid A as follows:
Instrument panel
a. Push up on the instrument panel to
snap it loose from cluster lid A.
b. Grasp cluster lid A and pull it
rearward (toward you) to unsnap
and remove it.
NOTE: Approximate clip locations
are shown in Figure 11.
Cluster lid A
Figure 11
12. Remove the combination meter as follows:
a. Remove screw A shown in Figure
12.
b. Carefully pull the combination meter
rearward (toward you) to unsnap
lower clips B.
c. Pull the meter far enough rearward
(toward you) to tilt it and access the
electrical connector.
Figure 12
8/25
NTB12-100
d. Use a plastic trim tool to unlatch
and disconnect the electrical
connector.
13. Remove the combination meter from
the vehicle.
Figure 13
Prepare for Reprogramming
1. Attach the combination meter to the Reprogramming Tool J-50777 as follows:
Meter
cable
a. Connect the Reprogramming Tool
meter cable to the back of the
combination meter.
Figure 14
9/25
NTB12-100
Meter
cable
b. Connect the other end of the
Reprogramming Tool meter cable to the
combination meter harness.
Figure 15
c. Inspect the electrical contacts on the Reprogramming Tool. Make sure they are not
damaged (see Figure 16).
d. Secure the combination meter on the Reprogramming Tool platform
(see Figures 16 and 17).
•
Electrical contacts on the tool platform need to touch the electrical contacts on the
meter.
•
Clips on meter fit into side slots on the platform.
Meter
clip
Side slot
Electrical
connector
Make sure
they are not
damaged.
Platform
Figure 16
10/25
NTB12-100
•
Use the spring-loaded locks to hold the combination meter in place
(see Figure 17 and 18).
To ensure good
contact, make
sure both locks
are positioned
as shown.
Spring loaded locks
Figure 17
NG
Locks must be
positioned as show in
Figure 17 above.
Figure 18
11/25
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2. Connect the USB cable from the Reprogramming Tool to the CONSULT PC
(see Figure 19).
3. Connect the AC Adapter to the CONSULT PC (see Figure 19).
CONSULT PC
A/C adaptor
USB from
Reprogram
Tool
Figure 19
4. Connect the C-III plus VI to the vehicle.
Figure 20
12/25
NTB12-100
5. Connect a battery charger to the vehicle battery set
to a 20 amp charge rate.
•
The GR-8 (Battery and Electrical Diagnostic
Station) set to “Power Supply” mode is
recommended.
Figure 21
Reprogram the Meter
IMPORTANT:
•
Before starting, make sure your ASIST has been freshly synchronized and all C-III
plus upgrades have been installed. The Meter reprogramming software is delivered
via ASIST synchronization.
•
This reprogramming process requires an Internet connection. Make sure the
CONSULT PC has an Internet connection (cable or WI-FI) before starting.
•
The CONSULT PC must have the ability to print the calibration report while cableconnected to the vehicle.
•
The software will not allow reprogramming of vehicles that are not affected by this
campaign.
•
The reprogramming can only be applied one time to each affected vehicle. Vehicle
identification is validated against data located on NNA’s servers before
reprogramming is allowed.
13/25
NTB12-100
Pre Start Check List
ASIST freshly synchronized
Internet connection for CONSULT PC
Meter cable securely connected – both ends
Spring locks for meter correctly in place
USB cable from Reprogramming Tool to CONSULT PC securely connected
AC Adapter for CONSULT PC connected
C-III plus VI securely connected to the vehicle DLC
GR-8/battery charger connected to the vehicle battery
Mileage displayed
on odometer
1. Turn the Ignition ON.
NOTE: With the ignition ON, the meter
will light up and the odometer will display
the mileage.
Figure 1a
2. Turn ON the CONSULT PC (do not start C-III plus at this time).
•
The first time the reprogramming kit (PC converter box) is attached to either of the
C-III USB ports, the following screens (Figures 1b – 1d on the next page) will
display.
•
If this is not the first time, these screens will not display – go to step 3 on page 15.
14/25
NTB12-100
a. Select Install the software
automatically (Recommended).
b. Select Next.
Figure 1b
c. Select Continue Anyway.
Figure 1c
d. Select Finish.
e. Disconnect and then reconnect the
USB cable at the CONSULT PC.
Figure 1d
15/25
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3. The left side LED on the Reprogramming tool should be ON and Green (see Figure 1e).
•
LED is Green; go to the next step.
•
LED is not ON or is Red; the Reprogramming Tool may need repair. Call Tech-Mate
at 1-800-662-2001 for assistance.
LED should be
ON and green
Figure 1e
4. Open/start ASIST.
5. Select Specialty Tools and then C11 Odometer Calibration Tool.
Step
5
Figure 1f
16/25
NTB12-100
6. After selecting C11 Odometer Calibration Tool, C-III plus will launch automatically.
7. Wait for the plus VI to be recognized.
•
Serial number will display when the plus VI is recognized.
Step 7:
Plus VI is
recognized
Figure 1g
8. Select Diagnosis (All Systems).
Step
8
Figure 1h
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NTB12-100
9. Make sure VIN or Chassis # matches the vehicle’s VIN.
10. Select Confirm.
Step
9
Step
10
Figure 1i
11. Wait for a few seconds while the progress bar completes.
12. The C11 Odometer Calibration Tool will launch automatically (Figure 1j)
13. The VIN will automatically display.
•
Make sure the displayed VIN matches the vehicle’s VIN.
14. Enter the Technician Name (use the CONSULT PC keyboard).
15. Select Start.
Step
13
Step
14
Step
15
Figure 1j
18/25
NTB12-100
16. Select I Agree.
Step
16
Figure 1k
•
After selecting “I Agree” the reprogramming / calibration process will begin
automatically and take only a few seconds to complete.
If the calibration process does not complete within 1 minute, or an error message
is displayed:
a. Turn the ignition OFF.
b. Turn the CONSULT PC OFF.
c. Make sure all cables and tools are securely connected.
•
•
Refer to Prepare for Reprogramming, steps 1 -5, starting on page 9.
Disconnect and securely reconnect all tools, cables, and connections.
d. Make sure the Internet connection is working.
e. Go back to page 13, Reprogram the Meter, and restart.
19/25
NTB12-100
17. When the calibration process has completed
successfully, the message in Figure 1L will display.
18. Turn the ignition OFF
Step
19
Figure 1L
19. Select Continue.
20. Wait for 2 minutes.
•
The screen in Figure 1m will display with a
2 minute countdown.
Figure 1m
21. After waiting 2 minutes, the “Calibration Completion Report” will display (Figure 1n).
22. Print the “Calibration Completion Report” and attach it to the repair order for warranty
documentation.
23. Select Exit.
Step 22
Step 23
Figure 1n
20/25
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Wrap Up (Compete the Procedure)
1. Close the software: C-III plus, C11 Odometer Calibration Tool, and ASIST.
2. Disconnect the combination meter from the meter Reprogramming Tool.
3. Disconnect the reprogramming meter cable from the vehicle.
4. Disconnect the Reprogramming Tool from the CONSULT PC.
5. Reinstall the combination meter in reverse of removal.
CAUTION: Be careful; do not scratch the clear meter lens.
6. Turn the ignition ON.
7. Make sure the mileage on the odometer matches the Calibrated Mileage on the
Calibration Completion Report (see example previous page – Figure 1n).
8. Clear DTCs that stored during the meter reprogramming.
a. Confirm the VI is still connected to the vehicle’s DLC.
b. Open/launch C-III plus.
c. Wait for the plus VI to be recognized.
•
Serial number will display when the plus VI is recognized.
Step c:
Plus VI is
recognized
Figure 2a
21/25
NTB12-100
d. Select Diagnosis (All Systems).
Step
d
Figure 2b
e. Make sure VIN or Chassis # matches the vehicle’s VIN.
f. Select Confirm.
Step
e
Step
f
Figure 2c
22/25
NTB12-100
g. Wait for System Call to complete.
h. Select Erase.
Example
Step
h
Figure 2d
9. Close C-III plus.
10. Turn OFF the CONSULT PC.
11. Disconnect the VI.
12. Turn the ignition OFF.
13. Disconnect the battery charger from the vehicle battery.
END
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NTB12-100
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
P2508 *
DESCRIPTION
Reprogram Speedometer
and Correct Odometer
OP CODE
FRT
P25080
0.6 hrs.
* Be sure that you input the updated mileage in your Dealer Management System
(DMS) on the claim prior to the claim being submitted. Failure to do so may cause
subsequent claims to suspend.
The mileage on this claim should reflect the correct and updated mileage after
reprogramming is complete. This is being done to ensure the NEW CORRECT
mileage is on the campaign claim to reduce further suspensions.
If additional repairs are to be submitted as Factory Warranty (FW) or Service
Contract (SC) they must be claimed on a separate repair order, with calibrated
mileage. Although, additional campaign claims may be submitted on the same
repair order.
24/25
NTB12-100
OWNER’S LETTER
Dear Versa Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with Nissan.
With that in mind, we want to bring to your attention important information regarding your Nissan
Versa Sedan.
REASON FOR SERVICE CAMPAIGN
Nissan has identified a parts application error relating to an electronic module that is part of the
speedometer and odometer in certain 2009–2011 Nissan Versa base and 1.8S vehicles. The error
will cause the speedometer to slightly overstate the vehicle’s speed and may cause the odometer to
slightly over-accrue vehicle mileage. This is not a safety issue, and the vehicle still meets and/or
exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your Nissan dealer will
reprogram the electronic module on all affected vehicles so that it displays vehicle speed and
accrues vehicle mileage as designed, and will further adjust the odometer reading to the mileage it
would have displayed had it not been for the error at no charge to you for parts or labor.
In addition to correcting this inadvertent error, Nissan will stand behind its customers to ensure they
are not disadvantaged by this error. Nissan will provide reimbursement of documented costs
incurred for any repairs that should have been covered under warranty or for excess mileage
charges on lease vehicle returns that resulted from this error.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order to
arrange an appointment. The service should take about two hours to complete, but your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.
To ensure the least inconvenience for you, it is important that you have an appointment before
bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer.
In the meantime, because the speedometer displays a speed that is higher than it should, you
should continue to rely upon the displayed speed as correct and do not attempt to compensate in
any manner for the parts application error referenced above.
In addition, please contact Nissan Consumer Affairs at 1-800-Nissan1 (1-800-647-7261) for
instructions on possible reimbursement for related charges if you fall into one of the below
categories:
1. You paid for repairs that would otherwise have been covered by the New Vehicle Limited
Warranty, but your vehicle’s mileage exceeded the mileage limit under the warranty due to
the parts application error.
2. You have returned a lease vehicle and paid an amount for excess mileage charges.
If the dealer fails, or is unable to complete the service free of charge, you may contact the National
Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 370685003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan vehicle.
25/25
NTB12-100

SB-10051506-7539
Reference:
Dat e:
NTB12-100a
December 6, 2012
VOLUNTARY SERVICE CAMPAIGN
2009 – 2011 VERSA
SPEEDOMETER AND ODOMETER REPROGRAMMING
The Title and Introduction of this bulletin have been amended. No other changes have been made.
Please discard previous versions.
CAMPAIGN ID #:
P2508
APPLIED VEHICLES: 2009 – 2011 Versa (C11)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
On certain model year 2009 – 2011 Nissan Versa vehicles the speedometer and/or
odometer may be reading out of specification due to a parts application error. To remedy
this condition Nissan is conducting this voluntary service campaign to reprogram the
speedometer and/or odometer, and to adjust the odometer reading to reflect the mileage it
would have displayed as designed if no error had occurred, at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number P2508 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/25
REPAIR OVERVIEW
Use Service Comm (campaign ID # P2508) to confirm
the vehicle you’re working on is affected by this campaign
•
Make sure your ASIST has been freshly synchronized and all CONSULT-III
plus (C-III plus) upgrades have been installed. The Meter reprogramming
software is delivered via ASIST synchronization.
•
Make sure the CONSULT PC has an Internet connection while connected to
the vehicle. An Internet connection is required to successfully complete this
reprogramming process.
•
The CONSULT PC must have the ability to print the calibration report while
cable-connected to the vehicle.
Remove the combination meter assembly.
Perform Meter reprogramming.
Reinstall the combination meter.
Clear/erase DTCs that set during reprogramming.
END
2/25
NTB12-100a
REQUIRED SPECIAL TOOL – Versa Reprogram Tool (J-50777)
•
Each dealer will be shipped, at no charge, one Versa Reprogram Tool.
•
Additional tools can be ordered from Tech-Mate at 1-800-662-2001.
NOTE:
•
The above reprogramming tool and the reprogramming software (delivered via
ASIST synchronization) can only be applied to vehicles affected by this campaign
(campaign ID # P2508).
•
The software will not allow reprogramming of vehicles that are not affected by this
campaign. Also, the software will not allow reprogramming of vehicles that have
already been reprogrammed.
•
The reprogramming can only be applied one time to each affected vehicle. Vehicle
identification is validated against data located on NNA’s servers before
reprogramming is allowed.
3/25
NTB12-100a
SERVICE PROCEDURE
Combination Meter Removal
1. Adjust and lock the steering column to the Full Down position.
2. Remove instrument finisher E as follows (see Figure 1).
a. Use a plastic trim tool to raise the front edge.
b. Grasp and pull rearward (toward you) to unsnap and remove.
Instrument finisher E
Figure 1
Pull seal
loose
3. Pull the driver’s door seal loose in the
area shown in Figure 2.
Figure 2
4/25
NTB12-100a
A-pillar
finisher
4. Snap loose and remove the A-pillar
finisher.
•
Use a plastic trim tool as needed.
Figure 3
5. Snap loose and remove the instrument
side panel LH.
•
Use a plastic trim tool as needed.
Instrument
side panel LH
Figure 4
Instrument
side finisher
6. Snap loose and remove the instrument
side finisher.
•
Use a plastic trim tool as needed.
Figure 5
5/25
NTB12-100a
7. Remove the instrument side mask LH (vent finisher LH) as follows:
a. Use a hook tool to release the lower clips (see Figure 6).
Vent
finisher LH
Clips under here
Figure 6
b. Lift the bottom of the vent finisher
UP then pull to unsnap the upper
clips.
Figure 7
6/25
NTB12-100a
Bolt
8. Remove the bolt shown in Figure 15.
Figure 8
9. Remove the steering column upper
cover as follows:
a. Remove 1 screw from the bottom.
Figure 9
b. Snap loose and remove the
steering column upper cover.
Figure 10
7/25
NTB12-100a
10. Cover the steering column with a fender cover or other protective cloth to prevent
scratching of the meter lens.
CAUTION: Be careful; do not scratch the clear meter lens.
11. Remove cluster lid A as follows:
Instrument panel
a. Push up on the instrument panel to
snap it loose from cluster lid A.
b. Grasp cluster lid A and pull it
rearward (toward you) to unsnap
and remove it.
NOTE: Approximate clip locations
are shown in Figure 11.
Cluster lid A
Figure 11
12. Remove the combination meter as follows:
a. Remove screw A shown in Figure
12.
b. Carefully pull the combination meter
rearward (toward you) to unsnap
lower clips B.
c. Pull the meter far enough rearward
(toward you) to tilt it and access the
electrical connector.
Figure 12
8/25
NTB12-100a
d. Use a plastic trim tool to unlatch
and disconnect the electrical
connector.
13. Remove the combination meter from
the vehicle.
Figure 13
Prepare for Reprogramming
1. Attach the combination meter to the Reprogramming Tool J-50777 as follows:
Meter
cable
a. Connect the Reprogramming Tool
meter cable to the back of the
combination meter.
Figure 14
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Meter
cable
b. Connect the other end of the
Reprogramming Tool meter cable to the
combination meter harness.
Figure 15
c. Inspect the electrical contacts on the Reprogramming Tool. Make sure they are not
damaged (see Figure 16).
d. Secure the combination meter on the Reprogramming Tool platform
(see Figures 16 and 17).
•
Electrical contacts on the tool platform need to touch the electrical contacts on the
meter.
•
Clips on meter fit into side slots on the platform.
Meter
clip
Side slot
Electrical
connector
Make sure
they are not
damaged.
Platform
Figure 16
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•
Use the spring-loaded locks to hold the combination meter in place
(see Figure 17 and 18).
To ensure good
contact, make
sure both locks
are positioned
as shown.
Spring loaded locks
Figure 17
NG
Locks must be
positioned as show in
Figure 17 above.
Figure 18
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2. Connect the USB cable from the Reprogramming Tool to the CONSULT PC
(see Figure 19).
3. Connect the AC Adapter to the CONSULT PC (see Figure 19).
CONSULT PC
A/C adaptor
USB from
Reprogram
Tool
Figure 19
4. Connect the C-III plus VI to the vehicle.
Figure 20
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5. Connect a battery charger to the vehicle battery set
to a 20 amp charge rate.
•
The GR-8 (Battery and Electrical Diagnostic
Station) set to “Power Supply” mode is
recommended.
Figure 21
Reprogram the Meter
IMPORTANT:
•
Before starting, make sure your ASIST has been freshly synchronized and all C-III
plus upgrades have been installed. The Meter reprogramming software is delivered
via ASIST synchronization.
•
This reprogramming process requires an Internet connection. Make sure the
CONSULT PC has an Internet connection (cable or WI-FI) before starting.
•
The CONSULT PC must have the ability to print the calibration report while cableconnected to the vehicle.
•
The software will not allow reprogramming of vehicles that are not affected by this
campaign.
•
The reprogramming can only be applied one time to each affected vehicle. Vehicle
identification is validated against data located on NNA’s servers before
reprogramming is allowed.
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Pre Start Check List
ASIST freshly synchronized
Internet connection for CONSULT PC
Meter cable securely connected – both ends
Spring locks for meter correctly in place
USB cable from Reprogramming Tool to CONSULT PC securely connected
AC Adapter for CONSULT PC connected
C-III plus VI securely connected to the vehicle DLC
GR-8/battery charger connected to the vehicle battery
Mileage displayed
on odometer
1. Turn the Ignition ON.
NOTE: With the ignition ON, the meter
will light up and the odometer will display
the mileage.
Figure 1a
2. Turn ON the CONSULT PC (do not start C-III plus at this time).
•
The first time the reprogramming kit (PC converter box) is attached to either of the
C-III USB ports, the following screens (Figures 1b – 1d on the next page) will
display.
•
If this is not the first time, these screens will not display – go to step 3 on page 15.
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a. Select Install the software
automatically (Recommended).
b. Select Next.
Figure 1b
c. Select Continue Anyway.
Figure 1c
d. Select Finish.
e. Disconnect and then reconnect the
USB cable at the CONSULT PC.
Figure 1d
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3. The left side LED on the Reprogramming tool should be ON and Green (see Figure 1e).
•
LED is Green; go to the next step.
•
LED is not ON or is Red; the Reprogramming Tool may need repair. Call Tech-Mate
at 1-800-662-2001 for assistance.
LED should be
ON and green
Figure 1e
4. Open/start ASIST.
5. Select Specialty Tools and then C11 Odometer Calibration Tool.
Step
5
Figure 1f
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6. After selecting C11 Odometer Calibration Tool, C-III plus will launch automatically.
7. Wait for the plus VI to be recognized.
•
Serial number will display when the plus VI is recognized.
Step 7:
Plus VI is
recognized
Figure 1g
8. Select Diagnosis (All Systems).
Step
8
Figure 1h
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9. Make sure VIN or Chassis # matches the vehicle’s VIN.
10. Select Confirm.
Step
9
Step
10
Figure 1i
11. Wait for a few seconds while the progress bar completes.
12. The C11 Odometer Calibration Tool will launch automatically (Figure 1j)
13. The VIN will automatically display.
•
Make sure the displayed VIN matches the vehicle’s VIN.
14. Enter the Technician Name (use the CONSULT PC keyboard).
15. Select Start.
Step
13
Step
14
Step
15
Figure 1j
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16. Select I Agree.
Step
16
Figure 1k
•
After selecting “I Agree” the reprogramming / calibration process will begin
automatically and take only a few seconds to complete.
If the calibration process does not complete within 1 minute, or an error message
is displayed:
a. Turn the ignition OFF.
b. Turn the CONSULT PC OFF.
c. Make sure all cables and tools are securely connected.
•
•
Refer to Prepare for Reprogramming, steps 1 -5, starting on page 9.
Disconnect and securely reconnect all tools, cables, and connections.
d. Make sure the Internet connection is working.
e. Go back to page 13, Reprogram the Meter, and restart.
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17. When the calibration process has completed
successfully, the message in Figure 1L will display.
18. Turn the ignition OFF
Step
19
Figure 1L
19. Select Continue.
20. Wait for 2 minutes.
•
The screen in Figure 1m will display with a
2 minute countdown.
Figure 1m
21. After waiting 2 minutes, the “Calibration Completion Report” will display (Figure 1n).
22. Print the “Calibration Completion Report” and attach it to the repair order for warranty
documentation.
23. Select Exit.
Step 22
Step 23
Figure 1n
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Wrap Up (Compete the Procedure)
1. Close the software (C-III plus, C11 Odometer Calibration Tool, and ASIST).
2. Disconnect the combination meter from the meter Reprogramming Tool.
3. Disconnect the reprogramming meter cable from the vehicle.
4. Disconnect the Reprogramming Tool from the CONSULT PC.
5. Reinstall the combination meter in reverse of removal.
CAUTION: Be careful; do not scratch the clear meter lens.
6. Turn the ignition ON.
7. Make sure the mileage on the odometer matches the Calibrated Mileage on the
Calibration Completion Report (see example previous page – Figure 1n).
8. Clear DTCs that stored during the meter reprogramming.
a. Confirm the VI is still connected to the vehicle’s DLC.
b. Open/launch C-III plus.
c. Wait for the plus VI to be recognized.
•
Serial number will display when the plus VI is recognized.
Step c:
Plus VI is
recognized
Figure 2a
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d. Select Diagnosis (All Systems).
Step
d
Figure 2b
e. Make sure VIN or Chassis # matches the vehicle’s VIN.
f. Select Confirm.
Step
e
Step
f
Figure 2c
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g. Wait for System Call to complete.
h. Select Erase.
Example
Step
h
Figure 2d
9. Close C-III plus.
10. Turn OFF the CONSULT PC.
11. Disconnect the VI.
12. Turn the ignition OFF.
13. Disconnect the battery charger from the vehicle battery.
END
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
P2508 *
DESCRIPTION
Reprogram Speedometer
and Correct Odometer
OP CODE
FRT
P25080
0.6 hrs.
* Be sure that you input the updated mileage in your Dealer Management System
(DMS) on the claim prior to the claim being submitted. Failure to do so may cause
subsequent claims to suspend.
The mileage on this claim should reflect the correct and updated mileage after
reprogramming is complete. This is being done to ensure the NEW CORRECT
mileage is on the campaign claim to reduce further suspensions.
If additional repairs are to be submitted as Factory Warranty (FW) or Service
Contract (SC) they must be claimed on a separate repair order, with calibrated
mileage. Although, additional campaign claims may be submitted on the same
repair order.
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OWNER’S LETTER
Dear Versa Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with Nissan.
With that in mind, we want to bring to your attention important information regarding your Nissan
Versa Sedan.
REASON FOR SERVICE CAMPAIGN
Nissan has identified a parts application error relating to an electronic module that is part of the
speedometer and odometer in certain 2009–2011 Nissan Versa base and 1.8S vehicles. The error
will cause the speedometer to slightly overstate the vehicle’s speed and may cause the odometer to
slightly over-accrue vehicle mileage. This is not a safety issue, and the vehicle still meets and/or
exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your Nissan dealer will
reprogram the electronic module on all affected vehicles so that it displays vehicle speed and
accrues vehicle mileage as designed, and will further adjust the odometer reading to the mileage it
would have displayed had it not been for the error at no charge to you for parts or labor.
In addition to correcting this inadvertent error, Nissan will stand behind its customers to ensure they
are not disadvantaged by this error. Nissan will provide reimbursement of documented costs
incurred for any repairs that should have been covered under warranty or for excess mileage
charges on lease vehicle returns that resulted from this error.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order to
arrange an appointment. The service should take about two hours to complete, but your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.
To ensure the least inconvenience for you, it is important that you have an appointment before
bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer.
In the meantime, because the speedometer displays a speed that is higher than it should, you
should continue to rely upon the displayed speed as correct and do not attempt to compensate in
any manner for the parts application error referenced above.
In addition, please contact Nissan Consumer Affairs at 1-800-Nissan1 (1-800-647-7261) for
instructions on possible reimbursement for related charges if you fall into one of the below
categories:
1. You paid for repairs that would otherwise have been covered by the New Vehicle Limited
Warranty, but your vehicle’s mileage exceeded the mileage limit under the warranty due to
the parts application error.
2. You have returned a lease vehicle and paid an amount for excess mileage charges.
If the dealer fails, or is unable to complete the service free of charge, you may contact the National
Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 370685003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan vehicle.
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