SB-11323

CSC-10051642-3231
Page 5
January 2013
Bulletin No.: 11323
January 2013
Dear General Motors Customer:
As the owner of a General Motors vehicle, your satisfaction with our product is very important to
us.
This letter is intended to make you aware that if fluid enters the driver’s door module on your 2006
model year Chevrolet TrailBlazer EXT or GMC Envoy XL; or 2006-2007 model year Buick Rainier,
Chevrolet TrailBlazer, or GMC Envoy vehicle, it may cause a short in the circuit board. A short
may cause the power door lock and power window switches to function intermittently or become
inoperative. In extremely rare cases, a short may cause overheating, which could melt
components of the door module, producing odor, smoke, or flame.
The symptoms of this condition are:
-
Switches may function uncommanded, intermittently or become inoperative.
You may notice an odor or overheated/hot switches.
What We Are Doing: We are conducting two programs to address this issue. The first program
is a safety recall of these vehicles in certain states. A safety recall is being conducted in these
areas because we have determined that states using road salt and other chemicals for ice/snow
control are much more likely to experience a short circuit in the switch.
The second program is a special coverage in the remaining states. Under our special coverage,
should a vehicle ever experience this condition, the owner must take that vehicle to their GM
dealer and have that dealer inspect the vehicle, confirm the condition, and then repair that vehicle
for free.
Your vehicle is covered by this special coverage.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What You Should Do: If your vehicle demonstrates the condition or symptoms described above,
contact your GM dealer to schedule an inspection. Please note that repairs and adjustments
qualifying under this special coverage must be performed by a GM dealer. Your dealer can tell
you how long they will need your vehicle.
If your vehicle does not currently demonstrate this condition, you should keep this document in a
safe place for future reference. You should not take your vehicle to your GM dealer unless these
symptoms have been observed. Diagnosis or repair for conditions other than that described
above is not covered under this special coverage program (and will be your responsibility).
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the
completed form and all required documents to Reimbursement Department, PO Box 33170,
Detroit, MI 48232-5170. The completed form and required documents must be presented to your
dealer or received by the Reimbursement Department by January 31, 2014, unless state law
specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Page 6
January 2013
Division
Number
Buick
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-521-7300
1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Bulletin No.: 11323
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438
We are sorry for any inconvenience you may experience; however we have taken this action in
the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
11323

SB-10051642-3535
Service Bulletin
Bulletin No.: 11323
Date: January 2013
SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment – Driver Door Switch Short Circuit
MODELS:
2006-2007 Buick Rainier
2006 Chevrolet TrailBlazer EXT
2006-2007 Chevrolet TrailBlazer
2006 GMC Envoy XL
2006-2007 GMC Envoy
CONDITION
On some 2006 model year Chevrolet TrailBlazer EXT and GMC Envoy XL; and 2006-2007 model
year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, if fluid enters the driver’s
door module, it may cause a short in the circuit board. A short may cause the power door lock
and power window switches to function intermittently or become inoperative. In extremely rare
cases, a short may cause overheating, which could melt components of the door module,
producing odor, smoke, or flame.
SPECIAL COVERAGE ADJUSTMENT
If a vehicle involved in this Special Coverage demonstrates the condition or symptoms described
above, dealers are to replace the driver door module, regardless of the vehicle's age or mileage.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
January 16, 2013, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to January 16, 2013
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
Copyright 2013 General Motors. All Rights Reserved.
Page 2
January 2013
Bulletin No.: 11323
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors
Customer Care and Aftersales (GMCC&A).
Part
Number
Description
25861573
25861577
25867006
25867002
25866999
25867003
Export - Chevrolet
SWITCH, DR LK & SI WDO (CASHMERE) (Heated Seats)
SWITCH, DR LK & SI WDO (CASHMERE)
SWITCH, DR LK & SI WDO (EBONY) (Heated Seats)
SWITCH, DR LK & SI WDO (EBONY)
SWITCH, DR LK & SI WDO (GRAY) (Heated Seats)
SWITCH, DR LK & SI WDO (GRAY)
25861584
25861580
25867000
25867004
25867001
25867005
Chevrolet
SWITCH, DR LK & SI WDO (CASHMERE) (Heated Seats)
SWITCH, DR LK & SI WDO (CASHMERE)
SWITCH, DR LK & SI WDO (EBONY) (Heated Seats)
SWITCH, DR LK & SI WDO (EBONY)
SWITCH, DR LK & SI WDO (GRAY) (Heated Seats)
SWITCH, DR LK & SI WDO (GRAY)
25866992
25866997
25866993
25866996
25866998
25866994
25861557
25861561
25861556
25861560
GMC
SWITCH, DR LK & SI WDO (EBONY) (heated seat & driver
memory pkg)
SWITCH, DR LK & SI WDO (EBONY) (driver memory pkg – no
heated seats)
SWITCH, DR LK & SI WDO (EBONY) (no heated seats or driver
memory pkg)
SWITCH, DR LK & SI WDO (GRAY) (heated seats & driver
memory pkg)
SWITCH, DR LK & SI WDO (GRAY) (driver memory pkg – no
heated seats)
SWITCH, DR LK & SI WDO (GRAY) (no heated seats or driver
memory pkg)
Buick
SWITCH, DR LK & SI WDO (CASHMERE) (heated seats)
SWITCH, DR LK & SI WDO (DK CASHMERE) (no heated seats)
SWITCH, DR LK & SI WDO (GRAY) (heated seats)
SWITCH, DR LK & SI WDO (GRAY) (no heated seats)
Quantity/
Vehicle
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Page 3
January 2013
Bulletin No.: 11323
SERVICE PROCEDURE
1.
Determine if the driver side door lock and side window switch requires replacement using
diagnostic information in SI.
 If the driver side door lock and side window switch requires replacement, proceed to Step
2.
 If the driver side door lock and side window switch does NOT need to be replaced,
determine cause of vehicle condition. Additional diagnostic time and repairs are NOT
covered under this field action bulletin. Assign payment through warranty, goodwill or
customer pay.
690976
2.
Remove the driver side door lock and side window switch. Refer to Door Lock and Side
Window Switch Replacement - Driver Side in SI.
3.
Install a new driver side door lock and side window switch. Refer to Door Lock and Side
Window Switch Replacement - Driver Side in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by January 31, 2014, unless otherwise specified
by state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance
Center. Repairs must have occurred prior to February 8, 2013.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your District Service Manager – Aftersales prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
Page 4
January 2013
Bulletin No.: 11323
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by January 31, 2014. Repairs must
have occurred prior to February 8, 2013.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
T5879
T5880
T5881
T5882
Description
Diagnostic Time Only – No Repair Required
Door Lock & Side Window Switch Replacement (inc. programming)
Add: Diagnostic Time
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
Labor
Time
0.1-0.3
0.5
0.1-0.3
0.2
0.1
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer fo r information
on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 5
January 2013
Bulletin No.: 11323
January 2013
Dear General Motors Customer:
As the owner of a General Motors vehicle, your satisfaction with our product is very important to
us.
This letter is intended to make you aware that if fluid enters the driver’s door module on your 2006
model year Chevrolet TrailBlazer EXT or GMC Envoy XL; or 2006-2007 model year Buick Rainier,
Chevrolet TrailBlazer, or GMC Envoy vehicle, it may cause a short in the circuit board. A short
may cause the power door lock and power window switches to function intermittently or become
inoperative. In extremely rare cases, a short may cause overheating, which could melt
components of the door module, producing odor, smoke, or flame.
The symptoms of this condition are:
-
Switches may function uncommanded, intermittently or become inoperative.
You may notice an odor or overheated/hot switches.
What We Are Doing: We are conducting two programs to address this issue. The first program
is a safety recall of these vehicles in certain states. A safety recall is being conducted in these
areas because we have determined that states using road salt and other chemicals for ice/snow
control are much more likely to experience a short circuit in the switch.
The second program is a special coverage in the remaining states. Under our special coverage,
should a vehicle ever experience this condition, the owner must take that vehicle to their GM
dealer and have that dealer inspect the vehicle, confirm the condition, and then repair that vehicle
for free.
Your vehicle is covered by this special coverage.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What You Should Do: If your vehicle demonstrates the condition or symptoms described above,
contact your GM dealer to schedule an inspection. Please note that repairs and adjustments
qualifying under this special coverage must be performed by a GM dealer. Your dealer can tell
you how long they will need your vehicle.
If your vehicle does not currently demonstrate this condition, you should keep this document in a
safe place for future reference. You should not take your vehicle to your GM dealer unless these
symptoms have been observed. Diagnosis or repair for conditions other than that described
above is not covered under this special coverage program (and will be your responsibility).
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the
completed form and all required documents to Reimbursement Department, PO Box 33170,
Detroit, MI 48232-5170. The completed form and required documents must be presented to your
dealer or received by the Reimbursement Department by January 31, 2014, unless state law
specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Page 6
January 2013
Division
Number
Buick
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-521-7300
1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Bulletin No.: 11323
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438
We are sorry for any inconvenience you may experience; however we have taken this action in
the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
11323