NTB-13-064

SB-10052342-1813
Classificatio n:
Reference:
AT13-007
Date:
NTB13-064
June 12, 2013
2013 ALTIMA V6 SEDAN AND PATHFINDER
SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
APPLIED VEHICLES: 2013 Altima Sedan (L33) with V6 engine only
2013 Pathfinder (R52)
IF YOU CONFIRM
A shudder (multiple bumps) from the torque converter lock-up clutch engagement,
and all of the following when the issue occurs:
• Vehicle speed is between 18 and 35 mph.
• Throttle position is about 10%.
• When issue occurs, if more throttle is applied issue stops.
• No DTCs are stored.
NOTE: If the shudder occurs at speeds below 18 mph or above 35 mph this bulletin
does not apply.
ACTION
1. Replace the torque converter with the new one listed in the Parts Information.
2. Refer to step 6 in the SERVICE PROCEDURE to confirm if TCM reprogramming is
needed.
IMPORTANT: The purpose of "ACTION" (above) is to give you a quick idea of the work
you will be performing. You MUST closely follow the entire Service Procedure as it contains
information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/10
PARTS INFORMATION
DESCRIPTION
Torque Converter (1)
PART NUMBER
31100 – 3WX0D
QUANTITY
1
(1) Due to limited supply, Part Number 31100-3WX0D will be on restriction for several
weeks after the publication date of this bulletin. If 31100 – 3WX0D is needed during the
restriction period, use the Parts Order Form attached to the last page of this bulletin.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
R&I Automatic CVT Transaxle
Assy
RPL Torque Converter Assy
PFP
OP CODE
SYM
DIA
FRT
BE
32
(2)
JD01AA
(1)
JD043A
(1) Refer to Parts Information above and use the Torque Converter Part Number as the PFP.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time.
And if needed (On the same repair line)
DESCRIPTION
Reprogram Transmission Control Module
PFP
(1)
OP CODE
JE99AA
SYM
ZE
DIA
32
FRT
(2)
(1) Refer to Parts Information above and use the Torque Converter Part Number as the PFP.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time.
2/10
NTB13-064
SERVICE PROCEDURE
Torque Converter Replacement
1. Replace the torque converter with the new one listed in the Parts Information:
• Refer to the TM section of the appropriate Service Manual for replacement
information.
NOTE:
• Make sure the converter housing oil seal (front seal) is not damaged. If damaged,
replace it.
• If the front seal is replaced, use special tool J-50817 (oil pump seal installer) to
install and properly seat the seal.
• Make sure CVT fluid, as a lubricant, is applied to the front seal, torque converter
snout, and input shaft o-ring seal before installation of the new torque converter.
TCM Reprogramming
NOTE:
•
Most instructions for reprogramming with CONSULT-III plus (C-III plus) are
displayed on the CONSULT PC screen.
•
If you are not familiar with the reprogramming procedure, click here. This will link
you to the "CONSULT- III plus (C-III plus) Reprogramming" general procedure.
CAUTION:
•
Connect a battery charger to the vehicle battery.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during
reprogramming, the TCM may be damaged.
•
Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.
•
Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the TCM may be damaged.
•
Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within
range of the CONSULT PC during reprogramming, reprogramming may be
interrupted and the TCM may be damaged.
3/10
NTB13-064
1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
2. Start CONUSLT-III (C-III) plus.
3. Wait for the plus VI to be recognized.
•
The serial number will display when the plus VI is recognized.
4. Select Re/programming, Configuration.
VI is
recognized
Step
4
Figure 1
5. Follow the on-screen instructions and navigate the C-III plus to the screen shown in
Figure 2 on the next page.
4/10
NTB13-064
6. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).
6A: Current TCM P/N
TRANSMISSION
31036 -
Figure 2
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A below.
•
If there is a match, this reprogramming applies. Continue with the
reprogramming procedure.
•
If there is not a match, this reprogramming is not needed.
Table A
Model
Altima Sedan
(L33)
Pathfinder
(R52)
Model Year
Current TCM Part Number Before Reprogramming:
31036 -
13MY
3NT0A, 3TA6A
13MY
3KA2A, 3KD2A, 3KA4A, 3KA4B, 3KD4A, 3KD4B
5/10
NTB13-064
7. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.
NOTE:
•
In some cases, more than one new P/N for reprogramming is available.
¾ In this case, the screen in Figure 3 displays.
¾ Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.
•
If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle. Close C-III plus and refer back to ASIST for
further diagnosis.
IMPORTANT: If C-III plus locks up or freezes at this point or displays “cannot
complete reprogramming, the CONSULT PC is set up with User Rights.
Reprogramming can be completed with Administrator log in”, the TOUGHBOOK
settings need to be changed so that Users have full access rights. See your
Dealership’s IT System Administrator for details.
TRANSMISSION
Figure 3
6/10
NTB13-064
8. When the screen in Figure 4 displays, reprogramming is complete.
NOTE: If the screen in Figure 4 does not display (reprogramming does not complete),
refer to the information on the next page.
9. Disconnect the battery charger from the vehicle.
10. Select Next.
Step
10
Figure 4
NOTE:
•
In the next step (page 8), you will perform Erase All DTCs.
•
DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.
7/10
NTB13-064
TCM recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 5:
•
Check battery voltage
(12.0–15.5 V).
•
Ignition is ON, engine OFF.
•
External Bluetooth® devices
are OFF.
•
All electrical loads are OFF.
•
Select retry and follow the
on screen instructions.
•
“Retry” may not go through
on first attempt and can be
selected more than once.
Figure 5
If reprogramming does not complete and the “X” icon displays as shown in
Figure 6:
•
Check battery voltage
(12.0 – 15.5 V).
•
CONSULT A/C adapter is
plugged in.
•
Ignition is ON, engine OFF.
•
Transmission is in Park.
•
All C-III plus / VI cables are
securely connected.
•
All C-III plus updates are
installed.
•
Select Home, and restart
the reprogram procedure
from the beginning.
Figure 6
8/10
NTB13-064
11. Follow the on-screen instructions to Erase All DTCs.
12. When the entire reprogramming process is complete, the screen in Figure 7 will display.
13. Verify the before and after part numbers are different.
14. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty
documentation.
15. Select Confirm.
31036 - _ _ _ _ _
Step
13
31036 - _ _ _ _ _
TRANSMISSION
Step
14
Step
15
Figure 7
16. Close C-III plus.
17. Turn the ignition OFF.
18. Disconnect the plus VI from the vehicle.
19. Make sure the vehicle operates correctly and the MIL is OFF.
9/10
NTB13-064
PARTS ORDER FORM
for
2013 ALTIMA V6 SEDAN AND PATHFINDER
SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
INCOMPLETE ORDER FORMS WILL NOT BE PROCESSED
Dealer Code:
Order Date:
Dealership Email Address:
VIN Number:
PDC:
Sacramento PDC
Los Angeles PDC
Dallas PDC
Baltimore PDC
New York PDC
Orlando PDC
Chicago PDC
Greenville PDC
Memphis – Olive Branch PDC
Part Number
Description
31100-3WX0D
Torque Converter
Quantity
Send the completed form to:
Email to [email protected]
NOTE: This bulletin and Service Procedure is not a campaign. For convenience, the above
email address is being used to fulfill and expedite this part request.
10/10
NTB13-064

SB-10052342-1852
Classificatio n:
AT13-007b
Reference:
Date:
NTB13-064b
September 10, 2013
2013 ALTIMA V6 SEDAN AND PATHFINDER
SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
This bulletin has been superseded by NTB13-086
APPLIED VEHICLES: 2013 Altima Sedan (L33) with V6 engine only
2013 Pathfinder (R52)
1/1

SB-10052342-5674
Classificatio n:
Reference:
AT13-007a
Date:
NTB13-064a
June 13, 2013
2013 ALTIMA V6 SEDAN AND PATHFINDER
SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
This bulletin has been amended to correct a typographical error on the Parts Order Form.
Please discard previous versions of this bulletin.
APPLIED VEHICLES: 2013 Altima Sedan (L33) with V6 engine only
2013 Pathfinder (R52)
IF YOU CONFIRM
A shudder (multiple bumps) from the torque converter lock-up clutch engagement,
and all of the following when the issue occurs:
• Vehicle speed is between 18 and 35 mph.
• Throttle position is about 10%.
• When issue occurs, if more throttle is applied issue stops.
• No DTCs are stored.
NOTE: If the shudder occurs at speeds below 18 mph or above 35 mph this bulletin
does not apply.
ACTION
1. Replace the torque converter with the new one listed in the Parts Information.
2. Refer to step 6 in the SERVICE PROCEDURE to confirm if TCM reprogramming is
needed.
IMPORTANT: The purpose of "ACTION" (above) is to give you a quick idea of the work
you will be performing. You MUST closely follow the entire Service Procedure as it contains
information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/10
PARTS INFORMATION
DESCRIPTION
Torque Converter (1)
PART NUMBER
31100 – 3WX0D
QUANTITY
1
(1) Due to limited supply, Part Number 31100-3WX0D will be on restriction for several
weeks after the publication date of this bulletin. If 31100 – 3WX0D is needed during the
restriction period, use the Parts Order Form attached to the last page of this bulletin.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
R&I Automatic CVT Transaxle
Assy
RPL Torque Converter Assy
PFP
OP CODE
SYM
DIA
FRT
BE
32
(2)
JD01AA
(1)
JD043A
(1) Refer to Parts Information above and use the Torque Converter Part Number as the PFP.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time.
And if needed (On the same repair line)
DESCRIPTION
Reprogram Transmission Control Module
PFP
(1)
OP CODE
JE99AA
SYM
ZE
DIA
32
FRT
(2)
(1) Refer to Parts Information above and use the Torque Converter Part Number as the PFP.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time.
2/10
NTB13-064a
SERVICE PROCEDURE
Torque Converter Replacement
1. Replace the torque converter with the new one listed in the Parts Information:
• Refer to the TM section of the appropriate Service Manual for replacement
information.
NOTE:
• Make sure the converter housing oil seal (front seal) is not damaged. If damaged,
replace it.
• If the front seal is replaced, use special tool J-50817 (oil pump seal installer) to
install and properly seat the seal.
• Make sure CVT fluid, as a lubricant, is applied to the front seal, torque converter
snout, and input shaft o-ring seal before installation of the new torque converter.
TCM Reprogramming
NOTE:
•
Most instructions for reprogramming with CONSULT-III plus (C-III plus) are
displayed on the CONSULT PC screen.
•
If you are not familiar with the reprogramming procedure, click here. This will link
you to the "CONSULT- III plus (C-III plus) Reprogramming" general procedure.
CAUTION:
•
Connect a battery charger to the vehicle battery.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during
reprogramming, the TCM may be damaged.
•
Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.
•
Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the TCM may be damaged.
•
Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within
range of the CONSULT PC during reprogramming, reprogramming may be
interrupted and the TCM may be damaged.
3/10
NTB13-064a
1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
2. Start CONUSLT-III (C-III) plus.
3. Wait for the plus VI to be recognized.
•
The serial number will display when the plus VI is recognized.
4. Select Re/programming, Configuration.
VI is
recognized
Step
4
Figure 1
5. Follow the on-screen instructions and navigate the C-III plus to the screen shown in
Figure 2 on the next page.
4/10
NTB13-064a
6. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).
6A: Current TCM P/N
TRANSMISSION
31036 -
Figure 2
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A below.
•
If there is a match, this reprogramming applies. Continue with the
reprogramming procedure.
•
If there is not a match, this reprogramming is not needed.
Table A
Model
Altima Sedan
(L33)
Pathfinder
(R52)
Model Year
Current TCM Part Number Before Reprogramming:
31036 -
13MY
3NT0A, 3TA6A
13MY
3KA2A, 3KD2A, 3KA4A, 3KA4B, 3KD4A, 3KD4B
5/10
NTB13-064a
7. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.
NOTE:
•
In some cases, more than one new P/N for reprogramming is available.
¾ In this case, the screen in Figure 3 displays.
¾ Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.
•
If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle. Close C-III plus and refer back to ASIST for
further diagnosis.
IMPORTANT: If C-III plus locks up or freezes at this point or displays “cannot
complete reprogramming, the CONSULT PC is set up with User Rights.
Reprogramming can be completed with Administrator log in”, the TOUGHBOOK
settings need to be changed so that Users have full access rights. See your
Dealership’s IT System Administrator for details.
TRANSMISSION
Figure 3
6/10
NTB13-064a
8. When the screen in Figure 4 displays, reprogramming is complete.
NOTE: If the screen in Figure 4 does not display (reprogramming does not complete),
refer to the information on the next page.
9. Disconnect the battery charger from the vehicle.
10. Select Next.
Step
10
Figure 4
NOTE:
•
In the next step (page 8), you will perform Erase All DTCs.
•
DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.
7/10
NTB13-064a
TCM recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 5:
•
Check battery voltage
(12.0–15.5 V).
•
Ignition is ON, engine OFF.
•
External Bluetooth® devices
are OFF.
•
All electrical loads are OFF.
•
Select retry and follow the
on screen instructions.
•
“Retry” may not go through
on first attempt and can be
selected more than once.
Figure 5
If reprogramming does not complete and the “X” icon displays as shown in
Figure 6:
•
Check battery voltage
(12.0 – 15.5 V).
•
CONSULT A/C adapter is
plugged in.
•
Ignition is ON, engine OFF.
•
Transmission is in Park.
•
All C-III plus / VI cables are
securely connected.
•
All C-III plus updates are
installed.
•
Select Home, and restart
the reprogram procedure
from the beginning.
Figure 6
8/10
NTB13-064a
11. Follow the on-screen instructions to Erase All DTCs.
12. When the entire reprogramming process is complete, the screen in Figure 7 will display.
13. Verify the before and after part numbers are different.
14. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty
documentation.
15. Select Confirm.
31036 - _ _ _ _ _
Step
13
31036 - _ _ _ _ _
TRANSMISSION
Step
14
Step
15
Figure 7
16. Close C-III plus.
17. Turn the ignition OFF.
18. Disconnect the plus VI from the vehicle.
19. Make sure the vehicle operates correctly and the MIL is OFF.
9/10
NTB13-064a
PARTS ORDER FORM
for
2013 ALTIMA V6 SEDAN AND PATHFINDER
SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
INCOMPLETE ORDER FORMS WILL NOT BE PROCESSED
Dealer Code:
Order Date:
Dealership Email Address:
VIN Number:
PDC:
Sacramento PDC
Los Angeles PDC
Dallas PDC
Baltimore PDC
New York PDC
Orlando PDC
Chicago PDC
Greenville PDC
Memphis – Olive Branch PDC
Part Number
Description
31100-3WX0D
Torque Converter
Quantity
Send the completed form to:
Email to [email protected]
NOTE: This bulletin and Service Procedure is not a campaign. For convenience, the above
email address is being used to fulfill and expedite this part request.
10/10
NTB13-064a