SP-13516

SB-10054118-8352
SERVICE PROCEDURE
13516
November 2013
SUBJECT:
VOLUNTARY EMISSIONS RECALL
ECM Recalibration on certain DuraStar® and
WorkStar® model trucks built 26 July 2010 through
27 March 2013 and certain Ambassador, Diplomat,
and Knight RV models built 04 April 2010 through
04 March 2013 with 2010, 2011, and 2012
MaxxForce® 9 and MaxxForce® 10 engines.
DEFECT DESCRIPTION
®
Certain 2010 - 2012 MaxxForce 9 and 10 engines may experience vehicle
downtime due to frequent aftertreatment regeneration lights indicating Diesel
Particulate Filter (DPF) overload. This Emissions Recall involves recalibration of
the ECM software to prevent possible vehicle downtime due to frequent
aftertreatment regeneration lights indicating Diesel Particulate Filter (DPF)
overload. The software is applicable only to certain vehicles marked in Service
PortalSM with Emissions Recall 13516.
MODELS INVOLVED
This Emissions Recall includes certain DuraStar® and WorkStar® trucks built 26
July 2010 through 27 March 2013 and certain Ambassador, Diplomat, and Knight
RV models built 04 April 2010 through 04 March 2013 with 2010, 2011, and
2012 MaxxForce® 9 and MaxxForce® 10 engines.
PARTS INFORMATION
This procedure requires no parts.
VEHICLE RECALL 13516
© 2013 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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SERVICE PROCEDURE
WARNING! PARK VEHICLE ON HARD FLAT SURFACE, TURN THE ENGINE
OFF, SET THE PARKING BRAKE AND BLOCK THE WHEELS TO PREVENT
THE VEHICLE FROM MOVING IN BOTH DIRECTIONS. FAILURE TO DO SO
MAY RESULT IN PROPERTY DAMAGE, PERSONAL INJURY AND / OR
DEATH.
WARNING! IF THE VEHICLE MUST BE RAISED, DO NOT WORK UNDER THE
VEHICLE SUPPORTED ONLY BY JACKS. JACKS CAN SLIP OR FALL OVER,
POTENTIALLY RESULTING IN PROPERTY DAMAGE, PERSONAL INJURY
AND / OR DEATH.
WARNING! ALWAYS WEAR SAFE EYE PROTECTION WHEN PERFORMING
VEHICLE MAINTENANCE. FAILURE TO DO SO MAY RESULT IN PERSONAL
INJURY AND / OR DEATH.
WARNING! ALLOW COMPONENTS IN ENGINE COMPARTMENT TO COOL
BEFORE SERVICING ENGINE OR VEHICLE. FAILURE TO DO SO MAY
RESULT IN PROPERTY DAMAGE, PERSONAL INJURY AND / OR DEATH.
WARNING! KEEP FLAMES OR SPARKS AWAY FROM VEHICLE AND DO
NOT SMOKE WHILE SERVICING THE VEHICLE’S BATTERIES. BATTERIES
EXPEL EXPLOSIVE GASES. FAILURE TO DO SO MAY RESULT IN
PROPERTY DAMAGE, PERSONAL INJURY, AND / OR DEATH.
WARNING!
REMOVE THE GROUND CABLE FROM THE NEGATIVE
TERMINAL OF THE BATTERY BOX BEFORE DISCONNECTING ANY
ELECTRICAL COMPONENTS. ALWAYS CONNECT THE GROUND CABLE
LAST. FAILURE TO DO SO MAY RESULT IN PROPERTY DAMAGE,
PERSONAL INJURY, AND / OR DEATH.
1. Bring vehicle into shop and park on flat surface.
2. Shift transmission to Park or Neutral and set parking brakes.
3. Install wheel chocks.
VEHICLE RECALL 13516
© 2013 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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4. Verify that ECM has latest software by referring to vehicle calibration
SM
scorecard in Service Portal system.
a. If calibration scorecard indicates that calibration is not current,
engine must be reprogrammed to raise calibration to latest level.
Proceed to Step 5.
b. If calibration scorecard indicates calibration is current, engine does
not need to be reprogrammed.
i. Dealers and customers operating in California must proceed
to Step 7.
ii. No further action is required for dealers and customers
operating outside California. Proceed to Step 8.
NOTE: If AutoUpgrade functionality is not available, use NETS.
5. Program ECM using NETS or AutoUpgrade.
For instructions, refer to IK2600010 – NETS Programming and Troubleshooting
Guide. Use Update to Latest Calibration programming option, or IK2600082 –
Auto Upgrade Programming Instructions.
These articles contain general information about each reprogramming method
and software, with links to specific instructions.
6. If assistance is needed, contact Vehicle Programming by creating an iKNow
case file or calling 1-800-336-4500, options 3, 1, 1.
Additional Requirements for Dealers and Customers Operating in California
NOTE: The following step is required only for dealers and customers
operating in the state of California.
7. After completing this recall, dealer must fill out salmon-colored Proof of
Correction certificate and provide a copy to customer.
a. Use either Figure 1 (certificate to print on white paper) or Figure 2
(certificate to print on salmon-colored paper) to print DMV
certificates.
8. Remove wheel chocks.
VEHICLE RECALL 13516
© 2013 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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Figure 1. DMV Certificate, Salmon (Print on 8.5 x 11 inch White Paper).
Figure 2. DMV Certificate, White (Print on 8.5 x 11 inch Salmon Paper).
END OF SERVICE PROCEDURE
VEHICLE RECALL 13516
© 2013 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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LABOR INFORMATION
Operation Number
A40-13516-1
Description
ECM Calibration Re-Flash
Time
0.2 hr
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface
next to the vehicle identification number (VIN) plate.
ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Emissions Recall 13516.
It is important that the coding be completed properly to assist in processing the
warranty claim. Complete instructions will be found in the Warranty Policy
Manual, Section 7.1.8.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, a barrel of oil, or a tube of silicone) should be prorated for the
cost of the individual pieces / amount used during each repair.
VEHICLE RECALL 13516
© 2013 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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VEHICLE RECALL 13516
© 2013 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
VEHICLE RECALL 13516
© 2013 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
VEHICLE RECALL 13516
© 2013 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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