TSB-97-13-38

SB-10054268-9620
Technical Service Bulletin
97 Various electrical components inoperative
97 13 38 2016275/5 October 16, 2013. Supersedes Technical Service Bulletin Group 97 number 10-14 dated
September 16, 2010 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q7
2007 - 2014
All
Not applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised header data (Added model years, DTCs, and customer codes)
Revised Required Parts and Tools (Added part number)
Revised Warranty
4
9/16/2010
3
11/17/2008 Revised Title to include Repair Group
• Electrical components associated with the panorama roof, power rear lid, interior lighting, or Central Electrics
(such as sunroof frame/sunshade operation, power rear lid operation with open/close switch, dome light
operation, etc.) may become inoperative.
• The battery may be discharged.
• This bulletin only applies to vehicles with panorama roofs.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
During vehicle assembly, the wire harness
that is routed along the left side of the
sunroof frame may be pinched at one of the
sunroof frame to body assembly points
(Figure 1 - Figure 4).
Figure 1. Sunroof frame and mounting bracket above left rear door.
Figure 2. Closer view of wires that fell out of the sunroof frame
groove and would become pinched between the sunroof frame and
mounting bracket. Mounting bolt removed for demonstration
purposes.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 3. Bracket that fastens the sunroof frame to the body (red
arrow), sunroof frame (blue arrow), and pinched wire (yellow arrow).
Figure 4. Wire, pinched between the sunroof frame and the bracket
that holds the frame to the body on the left side of the vehicle above
the C-pillar. Photo taken from the rear hatch opening.
Production Solution
Improved wire harness routing.
© 2013 Audi of America, Inc.
Page 3 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
Repair damaged wires using the VAS Repair Kit 1978 (Figure 5).
Figure 5. VAS Repair Kit 1978
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
9709
Damage Code:
0021
Labor Operations:
Headliner remove and reinstall
7084 1900 330 TU
Repair wire harness
9779 9999 A time
(Not to
exceed
150 TU)
GFF
0150 0000 Time
stated on
diagnostic
protocol
Road test prior to service procedure
0121 0002 10 TU
Road test after service procedure
0121 0004 10 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB # 2016275/5
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
© 2013 Audi of America, Inc.
Page 4 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Required Parts and Tools
Part Number
Part Description
Quantity
VAS 1978B
Wiring Harness Repair Set
1
Additional Information
All parts and service references provided in this TSB (2016275) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.