ATIN-13-003

CSC-10054368-6345
AFFECTED VEHICLES
MODEL: 2014 Outlander Sport
Date: November, 2013
Re: Customer Satisfaction Campaign SC-13-003
Dear Mitsubishi Owner,
Mitsubishi Motors always strives to build vehicles with the highest level of quality, plus continuously
improve the level of quality with every vehicle built. We are recommending the following product
improvement be performed on your 2014 Outlander Sport:
Recommended Product Improvement:
Certain 2014 Outlander Sport vehicles may have been built with a TPMS transmitter internal battery that
may drain prematurely. This may result in a TPMS transmitter being unable to send a signal to the TPMS
controller. As a result, the TPMS indicator in your instrument panel will illuminate.
What your dealer will do:
Your Authorized Mitsubishi dealer will replace all four TPMS transmitters on your vehicle. This update will
be completed free of charge and will take approximately 2 hours to complete. However, the dealer may
need your vehicle for a longer period of time due to scheduling. Every effort will be made to minimize
your inconvenience.
What you should do:
Please contact your local Authorized Mitsubishi dealership to schedule an appointment. Although not
required, it is recommended to bring this letter when you take your vehicle into the dealership.
If you have any questions regarding this customer satisfaction campaign, please contact us:
Mitsubishi Customer Relations Department
P.O. Box 6400
Cypress, CA 90630-0064
Phone 1-888-648-7820
Hours: Monday – Friday 7 a.m. – 4 p.m. Pacific Time
If you have already encountered a problem based on the above condition and have paid for the repair, you
may send your original receipts and/or other adequate proof of payment to the following address for
reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630-0064
We appreciate your prompt attention to this matter, and apologize for any inconvenience.
Sincerely,
Mitsubishi Motors North America, Inc.
C1310Z

SB-10054368-2957
Page 1 of 8
SERVICE CAMPAIGN BULLETIN
SUBJECT:
2014 OUTLANDER SPORT/RVR TPMS
TRANSMITTER REPLACEMENT
No:
SC−13−003
DATE:
November, 2013
MODEL:
2014 Outlander Sport/
RVR
CIRCULATE TO:
[ X ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
PURPOSE
Certain 2014MY Outlander Sport / RVR vehicles may have been built with a TPMS transmitter internal
battery that may drain prematurely. This may result in a TPMS transmitter being unable to send a
signal to the TPMS controller. As a result, the TPMS indicator will illuminate.
This campaign bulletin instructs dealers to replace all rubber TPMS transmitters on affected vehicles
with new metal TPMS transmitters.
AFFECTED VEHICLES
Certain 2014 Outlander Sport/RVR vehicles built on or before September 11, 2013.
IMPORTANT
To maximize customer satisfaction with the quality of their vehicle, affected new or used
inventory vehicles should be remedied before the vehicle is delivered. Dealers must
check their inventory vehicles’ VINs on the Warranty Super Screen to verify whether the
vehicle is involved in this service campaign.
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles requesting them to visit their local Authorized
Mitsubishi Motors dealer to have their TPMS transmitters replaced. A copy of the customer
notification letter appears at the end of this bulletin.
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the
vehicle is an affected VIN for this campaign and this campaign procedure has not already been
completed.
SPECIAL EQUIPMENT
The following equipment is needed to register the TPMS transmitters:

VCI (Vehicle Communication Interface) − MB991824.

MEDIC Laptop computer with A/C power adapter − 520924, or 547708.

MUT−III main harness ’A’ (blue connector at the DLC end) − MB991910.

USB 2.0 cable − MB991827.
Continued
Copyright 2013, Mitsubishi Motors North America, Inc.
(4089)
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
Page 2 of 8
SC−13−003
REPLACEMENT PROCEDURE
1. Place the vehicle on a lift. Remove all four wheels.
2. Remove the TPMS transmitters from all four wheels. Refer to the 2014 Outlander Sport/RVR Service
Manual − Group 42B: Keyless Operation System (KOS) > TPMS Transmitter > Removal and
Installation > Removal Service Point.
NOTE: Complete removal of the tire may not be necessary.
3. Replace the TPMS Transmitters on all four wheels with the parts indicated in the Parts Information
section below. Refer to the 2012 Outlander Sport/RVR Service Manual − Group 42B: Keyless
Operation System (KOS) > TPMS Transmitter > Removal and Installation > Installation Service
Points.
4. Set the tire pressure by tire size as follows:
a. P215/70R16: 35 psi
b. P225/55R18: 33 psi
5. Balance all four wheel and tire assemblies.
6. Reinstall all four wheels and lower the vehicle. Torque specification for the wheel nuts is 73 + 7 ft−lb
(98 + 10 N−m).
TPMS TRANSMITTER REGISTRATION PROCEDURE
1. Connect the equipment as follows:

Turn the laptop computer on.

Connect the USB cable to the VCI.

When the laptop displays the MUT−III main screen, connect the USB cable to the laptop.

Connect the MUT−III main harness with the blue DLC connection to the VCI.

Connect the blue connector of the MUT−III main harness to the vehicle’s data link connector.
USB CABLE
VCI − LAPTOP
MEDIC−3 / MUT−III
MAIN HARNESS
BLUE END
VCI
MEDIC 3 / MUT−III LAPTOP
2. Turn the ignition switch to the “ON” position.
NOTE: Ensure all accessories are off (e.g. lights, heating and AC system, audio/navi unit, etc…).
3. From the MEDIC main page,
a. Click on MUT−III.
b. Select “System Select”.
Page 3 of 8
SC−13−003
(1)
c.
Make sure the “From 2006MY” field is selected (1).
Click on the car icon at the bottom of the screen to
select your vehicle (2).
(2)
(2)
d. If the VIN listed does not match the vehicle you are
working on, click on the eraser icon at the bottom
of the screen (1).
Click on the VIN button (2).
(1)
e. Click on the icon in the lower RH corner of the
screen to have the MUT−III automatically read the
VIN (1). If a message appears saying that the VIN
cannot be read automatically, manually type the
17 digit VIN into the VIN field (2).
(2)
When the VIN is entered correctly, click on the
“OK” (check mark) icon to continue (3).
(3)
(1)
Page 4 of 8
SC−13−003
f.
(1)
Ensure the VIN entered is correct (1).
Click on the “OK” (check mark) icon to continue (2).
(2)
g. Select “F.A.S.T. / IMMO / Keyless / TPMS”.
h. Select the applicable option code item and click on the “OK” (check mark) icon.
i.
Select “Special Function”.
j.
Select “Tire Pressure Sensor ID Registration”.
k.
Select “4tires ID Reg. (Change tire PRS.)”. Click on the “OK” (check mark) icon.
l.
When the following prompt displays, “4 SNSR ID Registration Do you want to start? Note finish
ID Registration within 20 minutes”, click on the “OK” (check mark) icon.
NOTE: All four tire pressure sensor IDs must be registered within 20 minutes. If not registered within 20
minutes, all the ID codes registered in the TPMS controller will be erased and the registration
procedure must be restarted from the beginning.
m. Select any wheel. Decrease the tire pressure to under 25 psi and by an increment of at least 3
psi. Once the TPMS transmitter ID code registration is successful for that wheel, the TPMS
transmitter ID code will display on the MUT III / MEDIC screen.
IMPORTANT The MUT III / MEDIC cannot identify which registered TPMS transmitter corresponds with
which wheel. To match the wheel to the ID code, write down which wheel and the ID code
that displays on the MUT III / MEDIC screen when the wheel is successfully registered.
NOTE: You may begin registration with any of the four TPMS transmitters. The tire pressure sensor ID
registration does not require any specific order.
NOTE: It may take approximately one minute for the ID code to be displayed on the MUT III / MEDIC screen.
If the ID code is not displayed within one minute, reduce the tire pressure by at least another 3 psi.
If it still does not display, turn the wheel 180 degrees and reduce the tire pressure by at least another
3 psi again.
NOTE: If the ID code cannot be registered for all four wheels, the KOS−ECU may be faulty.
NOTE: If the ID code can be registered for one wheel or more, then the TPMS transmitter in which the code
cannot be registered may be faulty.
n. Repeat Step m until all four wheels are completed and all four TPMS transmitter ID codes are
registered.
o. When registration is complete, the phrase “4 SNSR ID Registration Completed.” is displayed.
Select “OK”.
NOTE: The TPMS indicator will be illuminated due to detection of low tire pressure.
Page 5 of 8
SC−13−003
4. Wait at least one minute. Set the tire pressure by the tire size as follows:
a. P215/70R16: 35 psi
b. P225/55R18: 33 psi
5. Check the data list for “Registered ID reception, Tire 1, 2, 3, 4” . If “YES” is displayed for each tire.
the TPMS transmitters were successfully registered. If “NO” is displayed for any tire, drive the vehicle
for approximately 5 minutes, then check the data list again. If “NO” is still displayed, repeat Steps 3−5
again.
6. Cycle the key. Determine if the TPMS indicator is illuminated. If illuminated, ensure the tire pressure
is set correctly on all four tires and repeat this step.
7. Erase DTCs from the ECU. From the MEDIC main page,
a. Click on MUT−III.
b. Select “Special Function”.
c.
Select “All DTCs”.
d. Select “Erase and read all DTCs”.
PARTS INFORMATION
Use the genuine Mitsubishi Part listed below:
Description
Part Number
Quantity
TPMS Service Kit (Contains 4 metal TPMS Transmitters
and 4 TPMS Transmitter Nuts)
ZCTPMSKIT
1
Part number ZCTPMSKIT is to be used only for the vehicles involved in this service campaign.
It is not to be used for any other repair purposes.
NOTE: Retain all replaced TPMS transmitters for 5 days after the related campaign claim is paid. After 5 days, each
transmitter must be rendered unusable by bending/distorting the TPMS case. This can be done by placing
pliers at each end of the housing and applying sufficient force to distort the case making it unusable. The
transmitters may then be scrapped and disposed of appropriately.
WARNING
Certain components of this vehicle, such as TPMS transmitters may contain
perchlorate materials. Before disposal of these components, review and comply with
all applicable Federal, state and local regulations.
A supply of kits will be automatically shipped to dealers to allow for rework of all in−stock / new
unsold vehicle(s). Dealers will also be force allocated stock based on RDR records.
Parts shipments will be processed via the ’R’ order type beginning Tuesday, November 12, 2013.
Attention: Do not manually order this kit, your order will be cancelled. No orders will be
allowed until ALL force allocated orders are fulfilled. Dealer orders not force
allocated will be cancelled without notice.
Please refer to Parts Bulletin 31−US−02−13 for additional information.
Page 6 of 8
SC−13−003
WARRANTY / SERVICE CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ’C’ − Recall/Campaign Claims
There is only one applicable operation code that matches up with the work performed. A claim
example to follow is provided below.
Certain 2014 MY Outlander Sport/RVR models only:
Required Operation to be performed
Labor Operation
1. Replace All 4 Tire Pressure Monitoring Sensors
C1310Z01
Total Labor Time
1.6 hrs.
Claim Header Section: 2014MY Outlander Sport/RVR TPMS Sensors
Enter in the first 6 characters of
this campaign labor operation:
C1310Z.
C1310Z_ _
4500
4A…………..….
This campaign is for the replacement of all 4 tire
pressure monitoring sensors on certain 2014MY
Outlander Sport / RVR models only.
Check the Open Recall area of the MDL Superscreen
each time to be certain of a vehicle’s eligibility and to
insure the repair has not already been performed.
Page 7 of 8
SC−13−003
After entering the required customer data, vehicle information and selecting the one campaign
operation number from the menu, hitting the “Save and Continue” button will automatically
fill−in several fields.
Campaign Claim Example:
Follow these instructions for claiming for replacing all 4 TPMS replacements on certain
2014MY Outlander Sport / RVR models.
−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
PARTS:
A quantity of one 4 TPMS bagged kit is required to be entered on the claim in the parts section.
−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
LABOR:
The full campaign labor operation number of C1310Z01 and the allowed labor time of 1.6 hours
will be automatically entered as a result of your ’Repair Performed’ selection from the “Vehicle”
page.
Page 8 of 8
SC−13−003

SB-10054368-8370
* * ADVANCED TECHNICAL INFORMATION NOTICE * *
DATE:
November 12, 2013
TO:
Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers,
Service Managers, and Parts Managers
RE:
SC-13-003 – 2014 Outlander Sport TPMS Transmitter Replacement
ATIN NO.
ATIN-13-SC-003
************************************************************************************************
AFFECTED VEHICLES: 2014 Outlander Sport
PURPOSE
A service campaign will be launched November 12, 2013, to replace all four TPMS transmitters on
certain 2014 Outlander Sport vehicles built on or before September 11, 2013. Please do not
deliver any affected 2014 Outlander Sport vehicles built on or before September 11, 2013, until
this service campaign has been performed. This service campaign will be conducted in the U.S.
and Puerto Rico. A Service Campaign Bulletin outlining the replacement procedure will be available
November 12, 2013 on MEDIC and MDL.
Certain 2014 Outlander Sport vehicles may have been built with a TPMS transmitter internal battery
that may drain prematurely. This may result in a TPMS transmitter being unable to send a signal to
the TPMS controller. As a result, the TPMS indicator will illuminate.
Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most
Recent: Open Campaign List available under the service section of “e-reports” beginning today.
IMPORTANT
To maximize customer satisfaction with the quality of their vehicle, affected new or
used inventory vehicles should be remedied before the vehicle is delivered. Dealers
must check their inventory vehicles’ VINs on the Warranty Super Screen to verify
whether the vehicle is involved in this service campaign.
Notification letters will be sent to owners of affected vehicles, requesting they contact their local
Authorized Mitsubishi dealership to schedule an appointment to have this service campaign
performed.
Part number ZCTPMSKIT is to be used only for the vehicles involved in this service campaign.
It is not to be used for any other repair purposes.
A supply of kits be automatically shipped to dealers to allow for rework of all in-stock / new unsold
vehicle(s). Dealers will also be force allocated stock based on RDR records. Parts shipment will
be processed via the 'R' order type Tuesday, November 12, 2013.
Do not manually order this kit, your order will be cancelled. No orders will be allowed until
ALL force allocated orders are fulfilled. Dealer orders not force allocated will be cancelled
without notice. For further details, please reference the Service Campaign Bulletin SC-13-003 or
Parts Bulletin 31-US-02-13.
(4090)