ITB-14-036

Classification:
Reference:
Date:
EL14-022
ITB14-036
July 31, 2014
SB-10056172-9397
JX35 AND QX60; DISTANCE TO EMPTY MILEAGE ERRATIC BEHAVIOR
APPLIED VEHICLES: 2013 JX35 (L50)
2014 QX60 (L50)
2014 QX60 Hybrid (L50)
APPLIED VINs and
DATES: All vehicles built before 5N1(*)L0M( * * )EC 535821 and April 30, 2014
IF YOU CONFIRM:
If the customer states the mileage displayed for
Distance To Empty (DTE) changes abruptly or
unexpectedly, up or down.

The customer may also describe the issue as
DTE mileage does not match or “agree with”
the fuel gauge reading for example, DTE
shows 175 miles while the fuel gauge shows
¼ full.
NOTE: This issue does not affect the operation
of the low fuel warning system indicators or
primary fuel gauge.
ACTION:
Replace the combination meter assembly.

Refer to the Electronic Service Manual (ESM), section MWI-Meter, Warning Lamp & Indicator, for
replacement information.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
1/2
PARTS INFORMATION
VEHICLE MODEL
DESCRIPTION
PART NUMBER
QUANTITY
INSTRUMENT COMB
1
2013 JX35 and 2014 QX60
24810-9NA0D *
(combination meter)
INSTRUMENT COMB
1
2014 QX60 Hybrid
28410-3JV0C *
(combination meter)
* To order a combination meter, go to the MODEL ELECTRONICS, INC. website (www.modelelectronics.com).
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Replace Combination Meter
(1)
RX4NAA
ZE
32
0.4
(1) Reference the PARTS INFORMATION Table and use the applicable INSTRUMENT COMB part number as
the Primary Failed Part (PFP).
IN COMBINATION WITH
Expense Code
EXPENSE
EXPENSE CODE
MAXIMUM AMOUNT
Calibrate Odometer
510
$20.33
Combination meter assembly
2/2
ITB14-036

Classification:
Reference:
Date:
EL14-022a
ITB14-036a
August 12, 2014
SB-10056172-6535
JX35 AND QX60; DISTANCE TO EMPTY MILEAGE ERRATIC BEHAVIOR
The APPLIED VEHICLES and PARTS INFORMATION sections have been amended. No other changes have been made.
Discard all previous versions of this bulletin.
APPLIED VEHICLES: 2013 JX35 (L50)
2014 QX60 (L50)
APPLIED VINs and
DATES: All vehicles built before 5N1(*)L0M( * * )EC 535821 and April 30, 2014
NOTE: Does not apply to QX60 Hybrid
IF YOU CONFIRM:
If the customer states the mileage displayed for
Distance To Empty (DTE) changes abruptly or
unexpectedly, up or down.

The customer may also describe the issue as
DTE mileage does not match or “agree with”
the fuel gauge reading for example, DTE
shows 175 miles while the fuel gauge shows
¼ full.
NOTE: This issue does not affect the operation
of the low fuel warning system indicators or
primary fuel gauge.
ACTION:
Replace the combination meter assembly.

Refer to the Electronic Service Manual (ESM), section MWI-Meter, Warning Lamp & Indicator, for
replacement information.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
1/2
PARTS INFORMATION
VEHICLE MODEL
DESCRIPTION
PART NUMBER
QUANTITY
INSTRUMENT COMB
1
2013 JX35 and 2014 QX60
24810-9NA0D *
(combination meter)
* To order a combination meter, go to the MODEL ELECTRONICS, INC. website (www.modelelectronics.com).
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Replace Combination Meter
(1)
RX4NAA
ZE
32
0.4
(1) Reference the PARTS INFORMATION Table and use the applicable INSTRUMENT COMB part number as
the Primary Failed Part (PFP).
IN COMBINATION WITH
Expense Code
EXPENSE
EXPENSE CODE
MAXIMUM AMOUNT
Calibrate Odometer
510
$20.33
Combination meter assembly
2/2
ITB14-036a