SA-19L2

CSC-10058670-3923
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Service Action 19L2 – Coolant Pump
2010-2013 Audi A3
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2010-2013 model year Audi A3 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?
The coolant pump may develop a small leak over time.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, replace the coolant pump in
your vehicle. This work will take about three hours to complete and will be performed
for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (19L2)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN). As always, if
you have any questions or if you need additional assistance, please contact Customer
Experience or your authorized Audi dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 3 of 25
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Service Action 19L2 – Coolant Pump
2012-2013 Audi A3
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2012-2013 model year Audi A3 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?
The coolant pump may develop a small leak over time.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, replace the coolant pump in
your vehicle. This work will take about three hours to complete and will be performed
for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi Canada
Attn: Customer Relations (19L2)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
www.audi.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 4 of 25

Service Action
Code: 19L2
Subject
Release Date
Affected Vehicles
SB-10058670-3923
Coolant Pump
July 21, 2015
U.S.A. :
2010-2013 Audi A3
CANADA: 2012-2013 Audi A3
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
The coolant pump may develop a small leak over time.
Corrective Action
Inspect and, if necessary, replace the coolant pump.
Parts Information
Parts will be allocated prior to owner notification. If allocated parts have been used and your
dealership is at the weekly Upper Order Limit, submit requests for additional parts via email to
[email protected].
Code Visibility
On or about July 21, 2015, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web/AIM). A list will not be posted for dealers who do not have any affected vehicles.
On or about July 21, 2015, this campaign code will show open on affected vehicles in Elsa.
On or about July 21, 2015, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.
Owner Notification
Owner notification will take place on or about July 28, 2015. Owner letter examples are included
for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2018. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 1 of 25
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
19L2
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
*Mark coolant pump as causal part
Do not claim wash/loaner under this action
8P
Check/Updated part(s) present, no further work required
Labor operation:
0183 00 99
20 T.U.
-ORInspect and, if necessary replace the coolant pump.
Labor operation:
Quantity
1950 19 37
Part Number
290 T.U.
Part Description
1.00
06J 121 026 BG
*Coolant Pump
1.00
06H 103 085 J
Seal
2.00
WHT 002 001
Seal Ring
1.00
WHT 001 163 B
Bolt
2.00
N 910 680 01
Bolt
Up to 40.00
G 013A8JS0
Engine Coolant
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 2 of 25
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Service Action 19L2 – Coolant Pump
2010-2013 Audi A3
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2010-2013 model year Audi A3 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?
The coolant pump may develop a small leak over time.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, replace the coolant pump in
your vehicle. This work will take about three hours to complete and will be performed
for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (19L2)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN). As always, if
you have any questions or if you need additional assistance, please contact Customer
Experience or your authorized Audi dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 3 of 25
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Service Action 19L2 – Coolant Pump
2012-2013 Audi A3
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2012-2013 model year Audi A3 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?
The coolant pump may develop a small leak over time.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, replace the coolant pump in
your vehicle. This work will take about three hours to complete and will be performed
for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi Canada
Attn: Customer Relations (19L2)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
www.audi.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 4 of 25
Campaign Work Procedure
Service Action 19L2
ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
Required Parts
Note: Coolant part number G 013A8J1G is for ordering only. For SAGA reimbursement, claim as listed on
SAGA sheet by using part# G 013A8JS0.
Quantity
Part Number
Part Description
1
06J 121 026 BG
Coolant Pump
1
06H 103 085 J
Seal
2
WHT 002 001
Seal Ring
1
WHT 001 163 B
Bolt
2
N 910 680 01
Bolt
Up to 4.0L
G 013 A8J 1G
G13 Engine Coolant (Concentrate)
Required Tools
•
Cooling System Tester - AdapterVAG1274/8
•
Shop Crane – Drip Tray - VAS6208
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 5 of 25
•
Hose Clip Pliers - VAS6362-
•
Cooling System Charge Kit -VAS6096-
•
Refractometer -T10007A-
•
Seal Installer - Intermediate Shaft - T10353
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 6 of 25
•
Torque Wrench - VAG1410 (or equivalent)
•
Torque Wrench 1331 Insert – Ring Wrench
– 12mm – T10360
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 7 of 25
Work Procedure
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•
Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and corresponding
parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 8 of 25
Section B – Coolant Pump Inspection
•
Open the hood.
•
Locate the label on the coolant pump .
•
Inspect the part number on the coolant
pump.
o
If the part number is 06J121026BG
 or newer – Work
Complete, Proceed to Section G.
o
If the part number is NOT
06J121026BG or newer, Proceed
to Section C.
Section C – Coolant Pump Removal
•
Open the coolant reservoir cap.
•
Raise the vehicle on an appropriate hoist.
•
Remove the underbody shield.
•
Loosen the air guide hose clamps <1 and
2>.
•
Disconnect and remove the air guide
hose .
•
Position the drip tray VAS6208 (or
equivalent) under the lower coolant hose.
•
Disconnect the lower coolant hose <1>
from the radiator and allow the coolant to
drain.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 9 of 25
•
Reposition the drip tray VAS6208 under
the After-Run Coolant Pump V51.
•
Remove the lower coolant hose from the
After-Run Coolant Pump V51 
and allow the coolant to drain.
NOTE
The After-Run Coolant Pump V51 remains
installed during this step. It is only necessary to
disconnect the coolant hose.
•
Remove the coolant hoses <1 and 2> and
allow the coolant to drain.
NOTE
Residual coolant will continue to drain from the
open cooling system connections. Position an
appropriate drain pan under the vehicle prior to
lowering the hoist.
•
Lower hoist.
•
Disengage the side clips  and
remove the air duct cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 10 of 25
•
Disengage the wire retainers  to
unfasten the lower air duct.
•
Remove the lower air guide and lower air
guide hose.
•
Disconnect the Secondary Air Injection
hose from the air filter housing.
•
Disconnect the wiring harness from the
Mass Air Flow Sensor <1>.
•
Loosen the clamp <2> and remove the air
guide hose.
•
Loosen the mounting bolt <3>.
•
Lift the air filter housing straight upward
out of the mounting bracket.
•
Remove the air filter housing together
with the mass air flow sensor and
connecting pipe.
•
Loosen the clamp <2>.
•
If necessary, loosen the clamp <3>.
•
Remove the mounting bolt <4>.
•
Disconnect the electrical connector
.
•
Remove the mounting bolt <1> and
remove the air guide pipe.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 11 of 25
•
Remove the mounting bolts .
•
Remove the connectors <1, 2, and 3>
from the mounting bracket.
•
Disconnect the connector <1> at the
Throttle Valve Control Motor (J338).
•
Remove the J338 mounting bolts
 and remove the J338.
•
Release the wiring harness retainer
 and free up the wiring harness.
•
Remove the coolant pipe mounting bolts
<2 and 3>.
•
Release the clamps <1 and 4> and
remove the small coolant pipe.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 12 of 25
•
Release the coolant hose and wiring
harness retainers <1 and 2>.
•
Remove the mounting bolt .
•
Remove the nut <1> and mounting bolt
<2>.
•
Remove the intake manifold support.
•
Remove the bonded rubber bushing for
the intake manifold support on the intake
manifold.
•
Reposition the Intake Manifold Runner
Control Valve (N316) to allow access to
the toothed belt cover.
•
Remove the mounting bolts .
•
Remove the toothed belt cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 13 of 25
CAUTION
The drive gear bolt is a left-hand thread.
•
Using an appropriate 24mm socket and
breaker bar, hold the crankshaft
stationary.
•
Loosen the drive gear mounting bolt by
turning it in the CLOCKWISE direction
using the Torque wrench VAG1410 and
Torque Wrench 1331 Insert – Ring
Wrench – 12mm – T10360 (or
equivalent).
•
Remove the drive gear <1> and the
toothed belt <2>.
NOTE
Do not discard the coolant pump mounting bolts.
The three longer length bolts are re-used during
reassembly.
•
Remove the coolant pump mounting bolts
<1 through 5>.
•
Remove the coolant pump from the
centering pin and disconnect it from the
engine oil cooler.
Proceed to Section D
Section D – Coolant Pump Drive Shaft Seal
Replacement
•
Firmly press a screwdriver <1> against
the sealing surface <2> as shown
.
•
Pry the seal outward to remove it
.
•
Clean the sealing surface as necessary.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 14 of 25
•
Coat the sealing surface of the balance
shaft <2> with clean transmission oil.
•
Position the seal so the designation
“Luftseite” (or “Outside”)  is
visible.
•
Push the replacement shaft seal,
P/N: 06H 103 085 J <1> onto the balance
shaft.
•
Mount the seal installer – Intermediate
Shaft – T10353  on the shaft seal
<1>.
•
Use the bolt <2> to press the seal straight
into the cylinder block until fully seated.
NOTE
Do not tilt the seal during installation. The seal
MUST be pressed straight into the engine block.
Proceed to Section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 15 of 25
Section E – Coolant Pump Installation
NOTE
• Replace the seals and O-rings.
•
Install the coolant pump without the
engine coolant temperature sensor
installed. The engine coolant
temperature sensor protrudes slightly
out of the coolant pump making it
difficult to install the coolant pump.
•
Remove the O-rings from the connecting
pipe <2>.
•
Install replacement O-rings,
P/N: WHT002001 onto the connecting
pipe <2>.
•
Coat the O-rings <4> with coolant.
•
Inspect both centering pins and insert
them into the cylinder block if necessary.
TIP
The centering pins may come out with the old
coolant pump. Remove them from the old pump
and install them back into the cylinder block if
necessary.
•
Install the connecting pipe <2> into the
engine oil cooler <1>.
•
Position the replacement coolant pump,
P/N: 06J 121 026 BG <3> onto the
connecting pipe, then onto the centering
pins in the cylinder block.
•
Inspect the coolant pump and connecting
pipe using a mirror to verify the pump is
seated properly on the centering pins.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 16 of 25
•
Install the two new coolant pump
mounting bolts, P/N: N91068001 <3 and
4>.
•
Reinstall the three longer coolant pump
mounting bolts <1, 2, and 5>.
•
Tighten all the mounting bolts to 9 Nm in
the sequence shown (1 to 5).
•
Remove the protective cap  from
the new coolant pump drive wheel.
•
Install the Engine Coolant Temp Sensor
(G62).
CAUTION
The coolant pump gasket MUST NOT come in
contact with oil, grease, etc. during installation.
CAUTION
The drive gear bolt is a left-hand thread.
•
Using an appropriate 24mm socket and
breaker bar, hold the crankshaft
stationary.
•
Reinstall the toothed belt <2> onto the
coolant pump pulley.
•
Reinstall the drive gear <1> and insert the
mounting bolt by hand.
•
Tighten the bolt by turning it in the
COUNTER-CLOCKWISE direction using
the Torque wrench VAG1410 and Torque
Wrench 1331 Insert – Ring Wrench –
12mm – T10360 (or equivalent).
•
Torque the bolt to 10Nm + 90°.
•
Remove the 24mm socket and breaker
bar from the crankshaft bolt.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 17 of 25
•
Reinstall the toothed belt cover and
mounting bolts.
•
Torque the mounting bolts to 9 Nm.
•
Reinstall the bonded rubber bushing for
the intake manifold support on the intake
manifold.
•
Reinstall the intake manifold support .
•
Install then tighten the nut <1> and
mounting bolt <2>.
•
Refasten the coolant hose and wiring
harness retainers <1 and 2>.
•
Reinstall then tighten the mounting bolt
.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 18 of 25
•
Refasten the wiring harness retainer
 and secure the wiring harness.
•
Reinstall the small coolant pipe and
refasten the clamps <1 and 4>.
•
Reinstall then tighten the coolant pipe
mounting bolts <2 and 3>.
•
Reinstall the J338 and the mounting bolts
.
•
Reconnect the connector <1> at the
Throttle Valve Control Motor (J338).
NOTE
The throttle valve mounting gasket can be
reused.
•
Reinstall the mounting bolts .
•
Reinstall the connectors <1, 2, and 3>
into the mounting bracket.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 19 of 25
•
Reinstall the air guide pipe.
•
Tighten the clamp <2>.
•
If necessary, tighten the clamp <3>.
•
Reinstall and tighten the mounting bolts
<1 and 4>.
•
Reconnect the electrical connector
.
•
Reinstall the air filter housing together
with the mass air flow sensor and
connecting pipe.
•
Reconnect the Secondary Air Injection
hose onto the air filter housing.
•
Reconnect the wiring harness from the
Mass Air Flow Sensor .
•
Tighten the mounting bolt .
•
Reinstall the lower air guide and lower air
guide hose.
•
Refasten the wire retainers  to
secure the lower air duct.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 20 of 25
•
Reinstall the air duct cover and refasten
the side clips .
•
Reinstall the coolant hoses <1 and 2>.
•
Reinstall the lower coolant hose onto the
After-Run Coolant Pump V51 
and fasten the clamp.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 21 of 25
•
Reconnect the lower coolant hose <1> to
the radiator.
•
Reinstall the air guide hose , and
fasten the clamps <1 and 2>.
•
Reinstall the underbody shield.
Proceed to Section F
Section F- Refill Cooling System
•
The Refractometer -T10007A- MUST be
used to determine the freeze protection
density .
•
Protection against frost must be adjusted
down to minimum -25 °C (-13 °F) (in arctic
climatic countries down to approximately
-36°C (-32.8 °F)). The freeze protection
may only be increased, when stronger
freeze protection is needed due to the
climate.
NOTE
Only adjust the coolant mixture to - 48°C
(-54.4°F) or higher, otherwise the cooling effect
of the coolant is impaired.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 22 of 25
•
Fill the Cooling System Charge Kit VAS6096-Cooling System Charge Kit Reservoir -VAS6096/1- with at least 10
liters of premixed coolant with the proper
mixture ratio.
•
Install the Cooling System Tester Adapter -VAG1274/8- onto the coolant
expansion tank .
•
Disconnect the hose between the Cooling
System Charge Kit - VAS 6090 and the
VAG 1274/8.
•
Place the air outlet hose <1> in a
separate container <2> to catch any
residual coolant in the system.
•
Close the valves  on the VAG
1274/8.
•
Connect the inlet hose <3> to a
compressed air source.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 23 of 25
•
Open the valve .
•
Allow the VAS 1274/8 to pull the cooling
system into a vacuum until the needle
reaches the green section on the dial
(about .9 bar).
•
Reconnect the hose between the Coolant
System Charge Kit – VAS 6090 and the
VAS 1274/8.
•
Open the valve  briefly and allow the
hose from the VAS 6096 to fill with
coolant.
•
Close the valve  as soon as it fills with
coolant.
•
Re-open the valve  and allow air to
flow for at least 2 minutes.
•
The needle must remain in the green
section of the dial.
•
Close the valve .
•
Open the valve .
•
Allow the cooling system to fill until the
needle on the VAS6096 has reached “0”
and coolant flow into the reservoir has
stopped.
•
Disconnect the VAS 6096 from the
coolant reservoir.
•
Top off the coolant level as necessary.
•
Install the cap onto the coolant expansion
reservoir.
•
Start the engine and maintain
approximately 2,000 RPM for three
minutes.
•
Allow the engine to idle until the cooling
fans turn on.
•
Inspect the cooling system for leaks.
•
Check the coolant level and adjust as
necessary.
WARNING
The cooling system may be hot, and/or under
pressure. Use caution when opening any
cooling system.
Proceed to Section G – Campaign Stamp
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 24 of 25
Section G – Campaign Stamp
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering
through the Compliance Label Ordering
Portal.
Item#: AUD4927ENG
OR
Item # AUD4927FRE
Proceed to Section H - Parts Return/Disposal
Section H – Parts Return/Disposal
Parts Return/Disposal
Properly destroy or dispose of removed parts in
accordance with all state and local requirements,
unless otherwise indicated and/or requested
through the Warranty Parts Shipping Portal
(WPSP) for U.S. and SAGA for Canada.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015
19L2/6Y Page 25 of 25