SB-P-4213

NISSAN
BULLETIN
SB-10058825-3211
2011-13 Juke Timing Chain
Voluntary Service Campaign
Attention: Dealer Principal, Sales, Service & Parts Managers
Reference: P4213
Date: April 25, 2014
***** Dealer Announcement *****
“Nissan is conducting a voluntary service campaign on MY2011-13 Nissan JUKE
vehicles to replace the engine timing chain. Nissan will begin notifying affected
owners in May 2014, asking them to bring their vehicle to an authorized dealer on
or before October 30, 2015 so that the campaign may be performed. For vehicles
presented to an authorized dealer on or before October 30, 2015, Nissan will
replace the timing chain, chain guides and crank sprocket at no charge to the
customer for parts and labor.
Nissan is committed to a high level of customer safety, service and satisfaction for
JUKE owners and is working with its dealers to promptly address this issue.”
***** Repair Instructions *****
Nissan has developed Campaign Bulletin NTB14-030 containing instructions to perform this
service campaign, part information, and claims information. These instructions are available
on ASIST and on NNAnet.com under My Documents in the Sales/Campaign, Parts/Campaign
and Service/Campaign categories.
***** Vehicle Identification – Dealer Inventory *****
There are approximately 93,559 MY2011-13 Nissan JUKE vehicles affected by this service
campaign, of which approximately 169 are in dealer inventory.
2011-13 Nissan JUKE vehicles subject to this Voluntary Service Campaign can be
identified through two methods:


SERVICE COMM – Beginning April 25th, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. P4213 - to determine if a
vehicle is subject to this Voluntary Service Campaign.
VIN List – As a courtesy, posted with this announcement is a list of affected
dealer inventory VINs by region, district, and Dealer Code.
***** Part Information*****
Nissan will send an automatic shipment that will include all parts in campaign repair
according to Campaign Bulletin NTB14-030. Automatic parts allocation is a percentage of
vehicles retailed by each dealer. Parts will initially be on restriction for a few days to allow
dealers to receive the automated shipments. The restriction will be removed by May 1st,
2014 and dealers will be able to order replacement parts through the ordering system. The
initial supply will be sufficient to address initial demand. Dealers should order replacement
parts as needed.
***** Special Tools *****
A special service tool will be provided to dealers at no cost. Additional tools can be
purchased through TechMate at 1-800-662-2001.
Supplied Special Tools:


J-51338 - T50 Torque Wrench Kit – Qty. 1
J-51393 - Engine Support Fixture – Qty. 1
The use of the engine support fixture and unique campaign repair procedure has resulted in
a more efficient repair process and reduced flat rate time.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D.
for the campaign status on each vehicle falling within the range of this voluntary service
campaign which for any reason enters the service department. This includes vehicles
purchased from private parties or presented by transient (tourist) owners and vehicles in
dealer inventory. If a VIN subject to this campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service
completion.
***** Owner Notification *****
Nissan will begin notifying affected owners in May 2014 via U.S. Mail to take their vehicles
to a Nissan dealer for repair under this service campaign.
Note: This service campaign will conclude on October 30, 2015. Nissan will make
multiple attempts to notify customers concerning this service campaign prior to
that date. Vehicles presented for repair after October 30, 2015 will not be covered
by this service campaign and any repair will be performed at customer expense if
the vehicle’s warranty has expired.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
FAQ
Q.
What model year Juke vehicles are involved?
A.
Approximately 93,559 MY2011-13 Nissan JUKE vehicles produced at the Oppama
plant (Japan) between March 2010 and November 2012, and sold in the United
States.
Q.
What is the reason for this service campaign?
A.
In some of the affected vehicles, the timing chain may deteriorate over time and
distort. If this occurs, the “Check Engine” warning lamp will illuminate. If the warning
lamp is ignored, over time the chain could break.
Q.
Is this a safety recall?
A.
No, this is a service campaign being conducted for customer satisfaction purposes.
The vehicle will still meet and exceed applicable safety standards and no
safety issue exists.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying affected owners in May 2014, asking them to bring their
vehicle to an authorized dealer so that the campaign can be performed.
Q.
What will be the service department action?
A.
For vehicles presented for campaign on or before October 30, 2015, Nissan will
replace the timing chain (new part), chain guides, and crank sprocket at no charge
to the customer for parts and labor. Vehicles presented for repair after October 30,
2015 will not be covered by this service campaign and any repair will be performed
at customer expense if the vehicle’s warranty has expired.
Q.
How do I identify an affected vehicle in SERVICE COMM?
A.
This service campaign is identified as Campaign I.D. P4213.
Q.
A customer brought in a potentially affected vehicle but they did not receive
a letter. How can I tell if the vehicle is included in the Campaign?
A.
Check SERVICE COMM to confirm P4213 is displayed as an open campaign. If a
customer vehicle is identified in SERVICE COMM, the service campaign repair should
be performed.
Q.
Are you experiencing this issue on any other Nissan (or Infiniti) models?
A.
No other Nissan and Infiniti models are affected because the potential issue is unique
to JUKE equipped with the MR16DDT engine. Nissan Juke vehicles for sale in other
markets are not affected because the issue is uniquely related to the fuel
characteristics present in the North America market.