SCI-936

Important Service Campaign Information
SB-10058931-4495
Date: August 27, 2015
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign 936: 2007-2009 Santa Fe Valve Cover Gasket and Alternator
What You Need to KNOW
Hyundai has launched a service campaign to inspect (and if necessary replace) the alternator and replace the front valve
cover gasket on certain 2007-2009 3.3L Santa Fe vehicles.
Engine oil may leak from the front cylinder bank’s valve cover gasket in the area where the timing cover is mated to the
cylinder head. If a sufficient amount of oil drips onto the alternator:
 The alternator can be damaged resulting in the charging system becoming inoperative
 The charging system warning lamp in the cluster will then illuminate
 If the vehicle is operated without servicing until the battery voltage drops below the ECM’s minimum requirement, the
engine will shut off and not restart
 Please refer to TSB# 15-01-031 in HMAService.com for more information.
Hyundai Motor America will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers
for inspection and repair starting in September, 2015.
What You Need to DO
 Inform your Dealership Team of this service campaign, and that the customer notification letters are being mailed out.
 Conduct a Resource Assessment to support the campaign; people, time and facility, and adjust accordingly.
Remember that you still need to accommodate your normal customers as well as customers from other recent
campaigns.
 Receive your initial shipment of Cylinder Head Gaskets (LH) and Alternators, beginning August 26, 2015 as part of
your weekly parts shipment.
 Additional parts can be ordered following the standard parts ordering procedure.
Thank you for your prompt attention to this important matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
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Important Service Campaign Information
Service Campaign 936 Details
Item
Specifications
Reference
TSB
TSB#15-01-031
HyundaiTechInfo.com
Service Required
-
Replace the valve cover gasket
Inspect the alternator for oil contamination (replace if necessary)
TSB
Part Numbers
-
Gasket-Rocker Cover LH 22453-3C120-QQH
Generator Assembly 37300-3C250-QQH
Gray Liquid RTV Gasket 21451-33T000
TSB
Service Action Specs
Op Code: 50CA07R0 • Repair Time: 1.1 M/H • Gasket Replace.& Altern. Inspect.
Op Code: 50CA07R1 • Repair Time: 2.2 M/H • Gasket Replace.& Altern. Replace.
Recall Campaign VIN
Lists by Dealer
Full assigned VIN lists available via WebDCS: “Uncompleted Campaign VIN List”,
and ServiceSmarts Online. Utilize your VIN list to calculate the impact and
potential increase in customers coming to your dealership’s service
department.
TSB
Key Contact Information
Dealer Support
Contact Information
Description
Hyundai Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
1‐844-371-3808
Prior Approval (PA) Center
Hyundai Prior Approval Center
Customer Support
 Appointment Scheduling
 Shop Capacity Management
 Campaign Integration/
Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Campaign Questions)
1‐855‐671‐3059
For customers with additional questions or concerns related
to campaigns
Hyundai Customer Care Center
(General Questions)
1‐800‐633‐5151
For customers with general, non‐campaign-related
questions
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Source
Car Care Scheduling Tutorials
HyundaiDealer.com > Service > Dealer Resources > Documents Library >
Car Care Scheduling
Service Rental Car Program
HyundaiDealer.com
NHTSA website
http://www.safercar.gov
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