SIB-01-05-15

REPRESENTATION OF PRINTED DOCUMENT
BMW
CSC-10058994-9537
TO OWNER/LESSEE
BMW OF NORTH AMERICA, LLC
PO BOX 1227
WESTWOOD NJ 07675-1227
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of WBANB535X11111111.
Dear BMW Owner/Lessee:
777-3000-0714
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the In-tank Fuel (Pump)
Delivery Module on the above-referenced vehicle to:
10 years without mileage limitation as determined by your vehicle’s original
in-service date.
This “component-specific” limited warranty extension applies to defects in materials and
workmanship and is subject to the applicable New Vehicle/SAV Limited Warranty’s
exclusions and limitations, in addition to the vehicle and coverage eligibility requirements.
This is notice of a “limited warranty extension.” This is not a notice of a Recall
or Service Action.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com
If a repair to this component is required, please contact your nearest authorized BMW
center in the United States or Puerto Rico to schedule an appointment. Your authorized
BMW center will determine the vehicle’s eligibility and review the scope of repair covered
by this component-specific limited warranty extension.
After vehicle inspection and diagnosis, eligible repair work will be performed by the
authorized BMW center in the United States (including Puerto Rico) free of charge.
Ineligible vehicles or the diagnosis and repair of other unrelated issues are not covered
under this limited warranty extension.
The integrity of our products is essential to BMW’s success and our customers’ trust. We
are determined to exceed your expectations and hope this warranty extension further
enhances your ownership experience.
Sincerely,
BMW of North America, LLC
B-ELWR 2015 In-tank Fuel Pump
REPRESENTATION OF PRINTED DOCUMENT
Previous Customer-pay Repair Reimbursement – Limited Warranty Extension
BMW of North America, LLC
VIN WBANB535X11111111
Under this extended limited warranty, BMW of North America, LLC will provide reimbursement
for qualifying customer-pay repairs on eligible BMW vehicles that were performed prior to the
release of this customer notification.
If you previously paid for a repair that you believe would now be covered under this limited
warranty extension, please submit your reimbursement request online
at www.BMW-RP.com.
Customer pay repairs are subject to the applicable New Vehicle/SAV Limited Warranty’s
exclusions and limitations, in addition to the vehicle and coverage eligibility requirements.
Repairs performed on ineligible vehicles or the diagnosis and repair of other unrelated issues, do
not qualify for reimbursement.
To initiate the online process, you will be asked to attach PDF files of the required
documentation as outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2015 In-tank Fuel Pump
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN
with all communications.
B-ELWR 2015 In-tank Fuel Pump
REPRESENTATION OF PRINTED DOCUMENT
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of
the following documentation and include your VIN, name, address and your preferred
contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all
repairs*
*For repair orders containing multiple repair line items, only the specific line item
expenses that relate to the component that is covered by this extended limited
warranty will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle's repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to
submitting a reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern and does it qualify?
B-ELWR 2015 In-tank Fuel Pump

Page 1 of 6
SI B01 05 15
Warranties
SB-10058994-9537
July 2015
Warranties
SUBJECT
In-Tank Fuel Delivery Module (Pump): Limited Warranty Extension to 10 Years Without Mileage
Limitation
MODEL
E70 (X5)
Model Years 2009, 2010 and 2011 produced from 03/19/2008 to 07/19/2010
With the M57Y engine (X5 xDrive 35d)
Model Years 2007, 2008, 2009, and 2010 produced from 05/23/2006 to 03/18/2010
With the N52K engine (X5 3.0si / X5 xDrive30i)
Model Year 2011 produced from 9/29/2009 to 7/19/2010
With the N55 engine (X5 xDrive 35i)
Model Years 2007, 2008, 2009, and 2010 produced from 5/09/2006 to 3/18/2010
With the N62TU engine (X5 4.8i / X5 xDrive48i)
Model Year 2011 produced from 8/6/2009 to 07/19/2010
With the N63 engine (X5 xDrive 50i)
Model Years 2010 and 2011 produced from 1/12/2009 to 7/19/2010
With the S63 engine (X5 M)
E71 (X6)
Model Years 2008, 2009, and 2010 produced from 7/05/2007 to 3/18/2010
With the N54 engine (X6 xDrive 35i)
Model Year 2011 produced from 2/4/2010 to 7/19/2010
With the N55 engine (X6 xDrive 35i)
Model Years 2008, 2009, 2010 and 2011 produced from 11/15/2007 to 7/19/2010
With the N63 engine (X6 xDrive 50i)
Model Year 2010 and 2011 produced from 12/15/2008 to 07/15/2010
With the S63 engine (X6 M)
E72 (ActiveHybrid X6)
Model Years 2010 and 2011 produced from 3/25/2009 to 7/19/2010
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With the N63 engine (X6 xDrive50i Hybrid)
F07 (5 Series Gran Turismo)
Model Years 2010 and 2011 produced from 9/24/2009 to 06/10/2011
With the N55 engine (535i Gran Turismo)
Model Year 2011 produced from 3/11/2010 to 06/10/2011
With the N55 engine (535i xDrive Gran Turismo)
Model Years 2010 and 2011 produced from 3/25/2009 to 6/10/2011
With the N63 engine (550i Gran Turismo / 550i xDrive Gran Turismo)
F10 (5 Series Sedan)
Model Year 2011 produced from 5/17/2010 to 6/10/2011
With the N52T engine (528i Sedan)
Model Year 2011 produced from 7/8/2009 to 6/10/2011
With the N55 engine (535i Sedan / 535i xDrive Sedan)
Model Year 2011 produced from 7/7/2009 to 6/10/2011
With the N63 engine (550i Sedan / 550i xDrive Sedan)
F12 (6 Series Convertible)
Model Year 2012 produced on 5/25/2011
With the N55 engine (640i Convertible) (One VIN)
Model Year 2012 produced from 10/26/2010 to 6/10/2011
With the N63 engine (650i Convertible)
F13 (6 Series Coupe)
Model Year 2012 produced on 12/10/2010 (650i Coupe) (One VIN)
Model Year 2012 produced from 5/26/2011 to 05/27/2011 (650i xDrive Coupe) (Five VINs)
With the N63 engine
INFORMATION
On the above-referenced vehicles, BMW of North America, LLC (“BMW NA”) is extending the limited
warranty for the
• In-tank fuel delivery module (pump) to 10 years without mileage limitation as determined by the
vehicle’s original in-service date.
Item #1: This “component-specific”
limited warranty extension applies to
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Page 3 of 6
defects in materials and workmanship
and is subject to the applicable vehicle
and coverage eligibility requirements,
exclusions and limitations that apply to
the BMW New Vehicle Limited
Warranty for Passenger Cars and Light
Trucks.
This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter – VIN and Component-specific Warranty Extension
Even though this is NOT a Recall, BMW NA will begin sending VIN-specific customer notification letters
the week of July 13, 2015 in a “phased” release. A sample letter is attached.
ELIGIBLE BMW VEHICLES
To assist you in identifying the eligible vehicles, the DCSnet Warranty Vehicle Inquiry will be updated with
the “Vehicle Comment” shown below:
BMW NA has extended the limited warranty for the in-tank fuel delivery module
(pump) on this vehicle to 10 years without mileage limitation as determined from the
original in-service date, subject to the applicable vehicle and coverage eligibility
requirements, exclusions and limitations that apply to the BMW New Vehicle Limited
Warranty for Passenger Cars and Light Trucks. Please see SI B01 05 15.
Note: Always check the DCSnet Warranty Vehicle Inquiry “Vehicle Comments” and the “Repair History
(Claims)” sections first, before performing any repairs.
PARTS INFORMATION
Please refer to the Electronic Parts Catalog (EPC/ETK), using the customer’s VIN to locate the replacement
part numbers.
Note: Only order the necessary quantity of parts you center needs to repair customer vehicles which
have a confirmed failure.
Also, refer to ETK and the repair instructions for onetime-use fasteners and component information regarding
additional and/or replacement screws, gaskets and seals that need to be installed and claimed.
WARRANTY INFORMATION
The in-tank fuel delivery module (pump) limited warranty extension to 10 years without mileage limitation
applies to “eligible US-specification BMW vehicles” that are registered, operated and have their covered
repair performed by an authorized BMW center in the United States (including Puerto Rico).
Should the in-tank fuel delivery module (pump) fail again, it is covered by the remaining portion of the
extended limited warranty coverage period.
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The existing limited warranty coverage for all other parts has not changed.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other “unrelated” issues are not covered under the
terms of this limited warranty extension.
Repair Claim Submission
Claim this work with the defect code and labor operations provided below.
Defect Code:
In-tank Fuel
Delivery Module
(Pump) Limited
Warranty Extension
16 11 90 79 00
In-tank Fuel Pump Replacement: All except E70 (X5) vehicles with the third-row seat
Labor Operation:
Labor Allowance:
Description:
16 14 010
Refer to KSD2
Removing and installing or replacing
fuel pump(s)
If you are using a Main labor code for another repair, use the Plus code labor operation 16 14 610 instead.
Or:
In-tank Fuel Pump Replacement: E70 (X5) with the third-row seat (option 04UB)
Labor Operation:
Labor Allowance:
Description:
16 14 040
Refer to KSD2
Removing and installing or replacing
fuel pump(s)
If you are using a Main labor code for another repair, use the Plus code labor operation 16 14 560 instead.
And:
Labor Operation:
16 00 610 to 16 00 680
Labor Allowance:
Description:
Refer to KSD2
Extracting fuel from
the fuel tank and
filling (Select the
applicable “Plus”
code work labor
operation that applies
to the amount of fuel
extracted – 10 liter
increments)
Based on the vehicle’s symptoms, displayed warning indicator light(s), warning messages and/or stored
faults, claim one or more of the following items as needed.
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Diagnosis
Labor Operation:
00 00 556
Labor Allowance:
Description:
Refer to KSD2
Performing “vehicle
test” (with vehicle
diagnosis system –
checking faults)
Refer to KSD2
Connect an approved
battery charger/power
supply (indicated in
KSD2 as “Charging
battery”)
And:
61 21 528
Refer to KSD2 for the corresponding flat rate unit (FRU) allowances.
And as needed:
Performing Test Module(s)/Troubleshooting
Labor Operation:
Labor Allowance:
Description:
61 00 006
Work time (WT)
Performing vehicle diagnosis – test
module
Work time (WT)
Troubleshooting electric/electronic
system
And/or:
61 00 009
Additional Repair Work
Labor Operation:
16 99 000
Labor Allowance:
Description:
Work time (WT)
Repairing the related
wiring, pins,
connectors and
components
Work time labor operation codes 61 00 006 and 61 00 009 are not considered Main labor operations.
However, each one does require individual punch time(s) and explanations on the repair order and in the
claim comments.
And, as necessary
Sublet – Bulk Materials
Sublet Code 4
See sublet
reimbursement
calculation below
Reimbursement for the repairrelated bulk materials (Do not use
part numbers for claim
submission)
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Sublet reimbursement calculation for claiming the used quantities of repair-related bulk materials:
• BMW part numbers at dealer net plus handling, or
• Other materials not available through BMW and obtained locally are at cost plus 20 percent.
Enter this material cost in sublet and itemize the amount in the claim comment section.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
As provided and outlined in the “Customer Notification” letter, under this extended limited warranty, BMW
of North America, LLC will provide reimbursement for “qualifying customer-pay repairs” that were
performed on an eligible vehicle prior to the release of the customer notification.
Customer pay repairs, when they were performed, are subject to the applicable vehicle and coverage
eligibility requirements, exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico),
please have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following
reference:
• B-ELWR 2015 In-tank Fuel Pump
This website provides information regarding the required supporting documentation and alternative methods
to submit a reimbursement request.
Non-Qualifying Repairs for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other “unrelated” issues do not qualify for reimbursement.
ATTACHMENTS
View PDF attachment B010515_In-Tank_Fuel_Pump_Sample_Customer_Letter.
[ Copyright ©2015 BMW of North America, Inc. ]
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REPRESENTATION OF PRINTED DOCUMENT
BMW
SB-10058994-9537
TO OWNER/LESSEE
BMW OF NORTH AMERICA, LLC
PO BOX 1227
WESTWOOD NJ 07675-1227
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of WBANB535X11111111.
Dear BMW Owner/Lessee:
777-3000-0714
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the In-tank Fuel (Pump)
Delivery Module on the above-referenced vehicle to:
10 years without mileage limitation as determined by your vehicle’s original
in-service date.
This “component-specific” limited warranty extension applies to defects in materials and
workmanship and is subject to the applicable New Vehicle/SAV Limited Warranty’s
exclusions and limitations, in addition to the vehicle and coverage eligibility requirements.
This is notice of a “limited warranty extension.” This is not a notice of a Recall
or Service Action.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com
If a repair to this component is required, please contact your nearest authorized BMW
center in the United States or Puerto Rico to schedule an appointment. Your authorized
BMW center will determine the vehicle’s eligibility and review the scope of repair covered
by this component-specific limited warranty extension.
After vehicle inspection and diagnosis, eligible repair work will be performed by the
authorized BMW center in the United States (including Puerto Rico) free of charge.
Ineligible vehicles or the diagnosis and repair of other unrelated issues are not covered
under this limited warranty extension.
The integrity of our products is essential to BMW’s success and our customers’ trust. We
are determined to exceed your expectations and hope this warranty extension further
enhances your ownership experience.
Sincerely,
BMW of North America, LLC
B-ELWR 2015 In-tank Fuel Pump
REPRESENTATION OF PRINTED DOCUMENT
Previous Customer-pay Repair Reimbursement – Limited Warranty Extension
BMW of North America, LLC
VIN WBANB535X11111111
Under this extended limited warranty, BMW of North America, LLC will provide reimbursement
for qualifying customer-pay repairs on eligible BMW vehicles that were performed prior to the
release of this customer notification.
If you previously paid for a repair that you believe would now be covered under this limited
warranty extension, please submit your reimbursement request online
at www.BMW-RP.com.
Customer pay repairs are subject to the applicable New Vehicle/SAV Limited Warranty’s
exclusions and limitations, in addition to the vehicle and coverage eligibility requirements.
Repairs performed on ineligible vehicles or the diagnosis and repair of other unrelated issues, do
not qualify for reimbursement.
To initiate the online process, you will be asked to attach PDF files of the required
documentation as outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2015 In-tank Fuel Pump
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN
with all communications.
B-ELWR 2015 In-tank Fuel Pump
REPRESENTATION OF PRINTED DOCUMENT
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of
the following documentation and include your VIN, name, address and your preferred
contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all
repairs*
*For repair orders containing multiple repair line items, only the specific line item
expenses that relate to the component that is covered by this extended limited
warranty will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle's repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to
submitting a reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern and does it qualify?
B-ELWR 2015 In-tank Fuel Pump