C1A140101

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MERCEOES·BENZ USA, LLC
Mercedes-Benz
update
To, Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
. PartsMa_n_agE:r_s __ .. _________________ _
RE, Customer One Action 140101- mbrace
Service Verification Models 166 (ML), X166
(GL), 207 (E-Coupe), 212 (E), 218 (CLS) 231
_(~q. Model Year 2005 - 2011
FROM, Thomas Brunner, Department Manager,
Vehicle Compliance and Analysis, Engineering
Services
DATE,
February 7, 2014
IMPORTANT NEW CUSTOMER ONE ACTION
This Customer 1 Action Campaign is being launched today and the 10, 147 affected vehicles are flagged
inVMI.
Baclcground
This Customer One Action has been initiated because certain mbrace subscribers were recently contacted by
mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has
registered with Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform
the i-button, the mbrace agent instructed the customer to make an appointment with their dealer to have the
issue corrected and/or i-button call performed. The vehicles impacted range from Model Year 2005 - 2012.
Parts - No parts are required.
Owner Notification - Customer will be notified by mbrace.
A copy of the campaign bulletin is attached, and may also be found on StarTeklnfo.
When scheduling customers for an appointment please ensure that you are aware of any open campaigns in VMI so
that the customer is advised about the time necessary to complete all campaigns.
Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a
specific vehicle.
Dealers may also identify vehicles subject to a campaign through NetStar by selecting "Campaign" under the
Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this
program.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality
and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR_MERCedes (1-800-3676372).
@
Mercedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany
CUSTOMER
ONE Action
Mercedes-Benz
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SUBJECT:
Date:
February 2013
Action No.:
C1A140101
Group:
82
Models 166 (M-Class), X166 (GL-Class), 172 (SLK-Class), 204 (C-Class), 204.9
(GLK-Class), 207 (E-Coupe), 212 (E-Class), 218 (CLS-Class), 231 (SL-Class),
Model Year 2005- 2012
mbrace Service Verification
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This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by
mbrace informing them that they need to have an i-button call perfonned to ensure their mbrace device has
registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to
perlonn the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer
to have the issue corrected and/or i-button call perfonned. The vehicles impacted range from model year
2005 to 2012.
Prior to performing this Customer 1 Action:
Please check VMI to insure the vehicle is involved and to determine if the vehicle has been previously
repaired.
2
Procedure
1.
2.
3.
4.
Press the i-button to perform an i-call:
a. If the i-call goes through properly, speak to an agent, ensure that you are speaking with an mbrace
representative, and inform the agent you are performing mbrace Customer 1 Action. If the agent can
verify your location right away then the mbrace hardware is set up properly: Procedure is complete.
b. If the call does not go through properly, then continue with the following steps.
If nothing happened at all when you pressed the i-button:
a. Perform a 3-button press by pressing and holding the SOS button, wrench button, and i-button
simultaneously for: 5-10 seconds. You will hear a Verizon Wireless message indicating "your phone
is being programmed".
b. If the 3 button press was successful, try an i-call as indicated in step 1.
c. If the 3 button press was not successful, repeat step 2. If it fails again, please contact mbrace dealer
support (877-826-6319), having the VIN ready, along with the mbrace's Serial Number and MEID.
mbrace dealer support will have to assign a new MIN/MDN pair to the MEID
d. After a new MIN/MDN is assigned, please try step 2a again. If it fails again, please manually
program the MIN and MDN using SDS by performing an initial startup of the mbrace control unit. If
manual coding is successful, please try an i-call as indicated in step 1.
If a call was made, but there were network errors, or some other error:
a. Use Xentry to deactivate the mbrace control unit (mbrace --> Adaptations --> Deactivate or
deprovision).
b. While in a diagnostic session, ensure that the phone numbers are set to dial HTI:
i.
In DAS: Control Units--> Information and communication__, Audio, video, navigation and
telematics - Tele aid__, Control Unit Adaptations__, Telematic Services: Phone Numbers__,
Hughes HTI.
ii.
In Xentry: Select mbrace--> Select the "Adaptations" tab--> In the menu item "Teach-in
process" select "Coding phone numbers" __, Change coding to HTI USA.
c. After deprovisioning (deactivating), end the diagnostic session and follow the steps from 2a.
If after the above steps you cannot perform a successful i-call, please create a PTSS case to resolve the
issue.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Perfom mbrace service verification (02-0001)
Dama11e Code
1560008
Ooeration Number
02-5058
02-4762
02-0001
rn
Note
Operation Number labor limes are subject to change.
C1A140101
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