13-01-023

//ALL
TO:
05/07/2013 to 06/07/2013
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
FROM:
Hyundai Motor America
DATE:
05/07/13
SUBJECT: Service Campaign TPl
2013 Santa Fe Headliner Dual
Lock Anchor Inspection and Replacement (TSB# 13-01-023) -Dealer
Stock-
Hyundai Motor America is conducting a Service Campaign to inspect and
(if necessary) repair the headliner dual lock anchors on certain 2013
Model Year Santa Fe dealer stock vehicles. Campaign TPl provides a
procedure to inspect and (if necessary) repair the headliner dual
lock anchors.
In order to identify only those vehicles affected by Service Campaign
TPl, it will be necessary to access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS before starting the repair. The
"Warranty Vehicle Information" screen will identify affected vehicles
with an open Service Campaign TPl.
A listing of VEHICLES is also located on WEBDCS, SERVICE tab,
select INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING
DEALER STOCK.
TSB #13-01-023 is available on Hyundai's Website as of May 07, 2013.
It contains instructions on performing the service and submitting the
campaign claim.
A shipment of Dual Lock Anchors and 3M Primer began shipping on May
3rd to affected dealers in their weekly parts shipment.
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE SERVICED
so your dealership can be compensated for your work and Hyundai can
maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE: You are required to keep confidential any and
all information and documents provided to you by Hyundai Motor America
in the conduct of carrying out work for this service campaign. Hyundai
Motor America dealers may use owner information provided for the
campaign only for the purpose of conducting and performing this
service campaign, and for no other purpose.
Hyundai appreciates your cooperation and support. Questions may be
directed to your District Parts and Service Manager or Warranty
HELPREP line at 1-877-446-2922.
HYUNDAI MOTOR AMERICA