SB-11340-C

Internal notification for: G_0000150301 11340C - Special Coverage - Timing
Chain Wear - Revised
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11/06/2012 05:35 AM
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Ref. number: Service I Field Action I G_0000150301
Date: 11/06/2012
Subject: 11340C - Special Coverage - Timing Chain Wear - Revised
GM CUSTOMER CARE AND AFTERSALES
DCS2845
URGENT - DISTRIBUTE IMMEDIATELY
Date:
November 6, 2012
Subject:
11340C - Special Coverage
Timing Chain Wear
Revised Service Procedure, Additional Population Added
Models:
2007 GMC Acadia and Saturn OUTLOOK; 2007-09 Cadillac CTS ,
SRX, STS; 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia ,
Saturn OUTLOOK Equipped with 2.8L/3.6L Engine (LP1/L Y7/LL T)
To:
All GM Dealers
Attention :
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager,
and Warranty Administrator
Additional vehicles have been added to this Special Coverage. The service procedure has been revised to
include reprogramming of the ECM , if applicable. If a vehicle is presented and the timing chain replacement
is not required, dealers are to reprogram the ECM if it has not already been reprogrammed . See the service
procedure for details. This reprogramming is covered under this Special Coverage. Please discard all
copies of bulletin 11340B, issued July 2012.
Customer Letter Mailing
The customer letter mailing for the additional population will begin on November 13, 2012.
Global Connect (GWM)
The "Investigate Vehicle History" {IVH) screen will be updated with the new population on November 6,
2012 .
Campaign Initiation Detail Report (CIDR)
The CIDR is not available for Special Coverage Adjustments.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES