SB-12180

Internal notification for: G_0000168272 12180 - Product Safety Recall - Driver
Door Switch Shor:t Circuit - Involved Vehicle Population Expanded
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06/14/2013 04:21 PM
2 attachments
12180 Q&A.pdf
GM Style Sheet.css
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Date: 6/14/2013
Ref. number: Service I Field Action I G_0000168272
Subj ect: 12180 - Product Safety Recall - Driver Door Switch Short Circuit - Involved Vehicle Population
Expanded
GM CUSTOMER CARE AND AFTERSALES
DCS2987
URGENT - DISTRIBUTE IMMEDIATELY
Date :
June 14, 201 3
Subject:
12180 - Prod uct Safety Recall
Driver Door Switch Short Circuit
Involved Vehicle Population Expanded
Models:
2006-2007 Buick Rainier
2006 Chevrolet TrailBlazer EXT
2006-2007 Chevrolet TrailBlazer
2006 GMC Envoy XL
2006-2007 GMC Envoy
2005-2007 Saab 9-7X
Originally Involved in Special Coverage Adjustment 11323
To:
All Buick, Chevrolet and GMC Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager
and Warra nty Administrator
Based on information from the National Highway Traffic Safety Administration (NHTSA) website, the media
may report that General Motors is expanding Product Safety Recall 12180 to include an additional 193,652
vehicles in states where customers already were eligible to have their vehicles repaired under Special
Coverage Adjustment 11323.
Customers who received a special coverage letter in January and have not yet had their vehicles repaired
will receive a safety recall notice. The original safety recall covered 20 states and the District of Columbia .
Now, all states are covered.
If fluid enters the driver' s door module, it may cause corrosion that could result in a short in the circuit board .
A short may cause the power door lock and power window switches to function intermittently or become
inoperative. In rare cases, a short may cause overheating , which could melt components of the door
module, producing odor, smoke, or a fire.
To correct this condition , dealersare to test the driver's window and door lock switches for proper operation.
If the switches function properly, dealers are to install a protective coating to the door module. If the
switches do not function properly, dealers are to install a new door module.
The Investigate Vehicle History screen in the Global Warranty Management system will not be updated until
the revised recall bulletin is released in the near future. Please do not call GM Technical Assistance.
Attached is a list of questions and answers to assist with customer inquiries.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES
Messa ge Attachment(s):
~1 2180 Q&A.pdf
Acrobat PDF (137.0KB)
12 180 Q&A
name:
Depc:Jrtment:
Phone:
Intended General Manager, Parts & Service Director, Parts Manager, Service Advisor, Service
rol es: Manager, Used Vehicle Sales Manager, Warranty Administrator
Archives : 12/14/201 3
Expires: 6/14/2014