070

I
GROUP
MODEL
Electrical
Multiple 201 SMY
(See table below)
NUMBER
DATE
070
November 2014
TECHNICAL SERVICE BULLETIN
SUBJECT:
SERVICE ACTION: NAVIGATION UNIT SOFTWARE
UPGRADE SA 172
This bulletin provides the procedure for upgrading the navigation system software of some
Sedona (YP) , Soul (PS) and Optima (QF) vehicles to resolve concerns related to no sound
coming from the head unit after ending a Bluetooth call. Kia is requesting the completion of this
Service Action on all affected vehicles. Before conducting the procedure, verify that the vehicle
is included in the list of the affected VINs.
Model
Production Range
Sedona (YP)
July 21 , 2014 through August 26, 2014
Soul (PS)
July 29, 2014 through August 27 , 2014
Optima (QF)
August 20 , 2014 through October 2, 2014
*NOTICE
This is a software upgrade for the navigation operating system and NOT a map
upgrade.
*NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service> Warranty Coverage>
Warranty Coverage Inquiry> Campaign Information). Not completed Recall /Service
Action reports are available on WebDCS (Consumer Affairs> Not Completed Recall>
Recall VIN> Select Report), which includes a list of affected vehicles.
This issue number is SA172.
File Under: 
Circulate To:
0
0
Service Advisors
General Manager
0
Technicians
~ Service Manager
0
Parts Manager
0
D
Fleet Repair
Body Shop Manager
Page 2 of 6
AVN Operating System Upgrade Procedure:
*NOTICE
•
A fully charged battery is necessary before Navigation System upgrade can
take place. It is recommended that the Midtronics GRS-1299 system be used,
in ECM mode, during charging. DO NOT connect any other battery charger to
the vehicle during audio head unit upgrade.
•
This update is NOT compatible with the GOS Audio Update
Module (AUM) and will require the use of an SD Card.
•
An SD Card (Qty. 2) containing the AVN Operating System
upgrade was shipped directly to all Kia dealers and is
addressed to the Service Manager.
1.
Start the vehicle or connect the Midtronics GRB-1299 charger.
2.
Remove the map SD Card from the slot
and insert the upgrade SD Card.
*NOTICE
Screens shown in this bulletin are
for demonstration purposes ONLY
and will vary depending on the
vehicle.
3.
Touch the Agree icon on the screen .
*NOTICE
This AVN software update will take
approximately twenty (20) minutes
to complete.
TSB: ELE 070ISA172 Multiple Models November 2014
Page 3 of 6
4.
Press the SETUP button.
5.
Scroll to the bottom of the screen and
touch System Info.
6.
Compare the original software version
to the versions shown in the table below
and press Update.
Model
Original Software Version
Sedona (YP)
ST.YP.USA.E445.140708
Soul (PS)
ST. PSRC. USA. E443.140630
Optima (QF)
ST. TF .USA. E443 .140630
TSB: ELE 070 I SA 172 Multiple Models November 2014
Page 4 of 6
7.
The upgrade screen will be displayed
and the system will install multiple
updates.
*NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.
8.
If
the
updates
are
completed
successfully, the display will turn off.
Once the Kia logo is displayed on the
screen, cycle power to the navigation
system by pressing the ON/OFF button .
*NOTICE
If the AVN update fails, turn the
ignition OFF and restart the
procedure from step 1.
9.
Remove the upgrade SD Card and
reinstall the original map SD Card.
Allow the system to reboot and press
the Agree button on the screen. Then,
touch the Setup button.
TSB: ELE 070ISA172 Multiple Models November 2014
Page 5of6
10.
11.
Touch the System Info button on the
screen and verify the software version
by reffering to the information on the
table below.
Model
New Software Version
Sedona (YP)
ST. YP. USA. E445.140904
Soul (PS)
ST.PSRC.USA.E443.140911
Optima (QF)
ST.TF.USA.E443.140911
Test the navigation system to ensure
proper operation.
TSB: ELE 070 I SA 172 Multiple Models November 2014
Page 6 of 6
REQUIRED TOOLS:
Part Name
Part Number
Qty.
Figure
2
•.
.
..
AVN4G S/W UPDATE
96560-AVN4G
·· olUG
•.,,.n ·
IL"tltr• -
.::_
N AFFECTED VEHICLE PRODUCTION RANGE:
Model
Production Date Range
Sedona (YP)
July 21, 2014 through August 26 , 2014
Soul (PS)
July 29, 2014 through August 27, 2014
Optima (QF)
August 20, 2014 through October 2, 2014
WARRANTY CLAIM INFORMATION:
N CODE: N99 C CODE: C99
Claim
Type
Causal
P/N
Qty.
96160
A9050WK
v
96160
B2020CA
96160
2TAA1CA
0
Repair
Description
(SA 172)
AVN
Software
Upgrade
Model
Labor Op
Code
Sedona (YP)
140064RO
Soul (PS)
140064R1
Optima (QF)
140064R3
Op
Time
Replacement
P/N
Qty.
0.3 M/H
NIA
0
*NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA 172 when accessing the WebDCS system.
TSB: ELE 070 I SA172 Multiple Models November 2014