09-010-14

Tony Lawrence
From:
Sent:
To:
Subject:
Chris Ciz
Thursday, January 30, 2014 1:23 PM
All Dlrs All Rgns - PT; All Dlrs All Rgns - SR
MAZDA DEALER NOTICE - SERVICE BULLETIN RELEASE
SERVICE BULLETIN RELEASE - 01/30/2014
2014 INDEX: http://www.mstore2000.com/PDF Files/index01-30-14.pdf
The following Service Bulletin has just been issued.
- For latest MS3 postings, click here: https://portal.mazdausa.com/m173/service/esi/MazdaServiceShop
- For printable PDF files from MStore, click on the link below each TSB title:
• If the links do not automatically take you directly to the document, cut and paste the link into your internet
browser address window and press enter.
NEW BULLETIN
09-010/14- MULTI-MODEL - MAZDA SERVICE PROGRAM (MSP42) -TOMTOM NAVIGATION SYSTEM UPDATE
http://www.mstore2000.com/PDF Files/09-010-14-2873.pdf
•
Please distribute this infonnation to all parts and service personnel.
•
If you no longer wish to receive Mazda bulletins, please contact the IT Administrator at your dealership and ask them
to remove your email address from under the EMDCS application.
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Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2014 Mazda Motor of America , Inc.
Subject:
MAZDA SERVICE PROGRAM (MSP42)-TOMTOM NAVIGATION SYSTEM
UPDATE
Bulletin No:
09-010/14
Last Issued:
01/30/2014
BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-035/13 , issued on 11/25/13.
APPLICABLE MODEL(S)NINS
2013-2014 CX-5 vehicles (with factory or dealer installed Tom Tom navigation) produced between Dec 15, 2011
and Dec 17, 2013
• VIN Range: JM3KE****DO 100063 - 169130 and JM3KE****EO 300043 - 426001
2013-2014 CX-9 vehicles (with factory or dealer installed TomTom navigation) produced between Oct 1, 2012
and Dec 12, 2013
• VIN Range : JM3TB****DO 400004 - 425228 and JM3TB****EO 425229 - 432408
2013-Mazda3 vehicles (with factory or dealer installed Tom Tom navigation) produced between Sept 3, 2012
and June 7, 2013
• JM1BL****D1 720440 - 843866
2014-2015 Mazda6 vehicles (with factory or dealer installed TomTom navigation) produced between Oct 25,
2012 and Dec 10, 2013
• VIN Range: JM1GJ****E1 100027 -162747 and JM1GJ****F1 162757 -163966
DESCRIPTION
An updated version of the software for the Tom Tom navigation system has become available. Under this
MSP42 , the navigation system will be reflashed to the updated version using a SD card. This software update
will eliminate canceling voice recognition when vehicle speed transitions past 4mph and improve the following :
• System stability
• Speech recogn ition
• Verbal and visual instructions for route guidance (3D view now includes more visual feedback such as
arrows indicating which lane to use in complicated interchanges)
• Commander switch control (for vehicles equipped)
• GPS recovery after signal is lost (tunnels, parking garages, etc.)
CAUTION:
DO NOT use the factory reset for retail vehicles. Otherwise, personal settings (such as display and
sound adjustments) will be lost, including favorites information .
Page 1 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "de>-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system - -without permission in
writing .
Bulletin No: 09-01 0/14
Last Issued: 01/30/2014
© 201 4 Mazda Motor of America, Inc.
NOTE:
UNDER THE MAZDA SERVICE PROGRAM (MSP42), ALL CURRENT DEALER INVENTORY
AND RETAILED VEHICLES FOUND TO BE WITHIN THE ABOVE VIN AND PRODUCTION
DATES RANGES MUST BE REPAIRED ACCORDING TO THI; INSTRUCTIONS CONTAINED IN
THIS SERVICE BULLETIN.
BEFORE PERFORMING ANY REPAIR, VALIDATE THAT THE VEHICLE IS APPLICABLE TO
THIS PROGRAM BY PERFORMING AN "eMDCS WARRANTY VEHICLE INQUIRY" AND VERIFYING THE VEHICLE DISPLAYS CAMPAIGN "MSP42" AND ITS CAMPAIGN STATUS DISPLAYS
"OPEN". SEE "VEHICLE INSPECTION PROCEDURE" BELOW.
NOTE: VINs with dealer-installed accessory TomTom navigation may not appear on eMDCS as
involved in MSP42, but repairs on these vehicles should be performed.
DEALER INVENTORY
Repair all applicable vehicles currently in dealer inventory according to the procedures contained in this service
bulletin.
RETAILED VEHICLES:
When an applicable retailed vehicle is brought into the dealer for .any type of. repair or-scheduled maintenance, .
perform an eMDCS Warranty Vehicle Inspection and check the status of MSP42. If status of MSP42 is "OPEN"
repair the vehicle according to the procedures contained in this service bulletin .
VEHICLE INSPECTION PROCEDURE
.
.
-
1. Verify the vehicle is within the following production date ranges:
2013-20°14 CX-5 vehicles (with factory or dealer installed TomToni navigation) produced between Dec 15,
2011 and Dec 17, 2013
VIN Range: JM3KE****DO 100063 - 169130 and JM3KE****EO 300043 - 426001
2013-2014 CX-9 vehiGles (with factory or dealer installed TomTom navigation) produced between Oct 1,
2012 and Dec 12, 2013
• VIN Range: JM3TB****DO 400004 ~ 425228 and JM3TB*~**EO 425229 - 432408
2013-Mazda3 vehicles (with .factory or dealer installed TomTom navigation) produced between Sept 3, 20·12
and June 7, 2013 JM1 BL****D1 720440 - 843866
2014-2015 Mazda6 vehicles (with factory or dealer installed TomTom navigation) produced between Oct 25,
2012 and Dec 10, 2013
VIN Range: JM1GJ****E1 100027 - 162747 and JM1GJ****F1 162757 - 163966
If the vehicle is within the above VIN and production date ranges and has either factory or dealer installed
TomTom navigation, proceed to Step 2.
If the vehicle is not within the above VIN and production date ranges, return the vehicle to the customer
or inventory.
NOTE: Some vehicles within this range have already been reworked at the port.
Page 2of15
Last Issued: 01/30/2014
Bulletin No: 09-010/14
© 2014 Mazda Motor of America , Inc.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect the vehicle for a Campaign
Label MSP42 attached either to·the vehicle's bulkhead or to the vehicle's hood . Refer to eMDCS System Warranty Vehicle Inquiry Results table below.
NOTE: Verify the campaign number as the vehicle may have multiple labels.
NOTE: VINs with dealer-installed accessory TomTom navigation may not appear on eMDCS as
involved in MSP42, but repairs on these vehicles should be performed.
eMDCS System - Warranty Vehicle Inquiry Results
If eMDCS displays:
Campaign Label
is:
Action Required:
Present
Contact the Mazda Corporate Dealer Assistance
Group at (877) 727-6626 to update vehicle,history
"Campaign : MSP42 Open"
'
. Not present
Proceed to "INSPECTION
Pre.sent
"Campaign: MSp42 Closed"
Not preserit ·
"Campaign : MSP42 Ope·n"
or "Closed" is not ,displayed ·
Does not apply
'• ..
Re~urn vehicl~
~ROCEDURE "
to inventory 
•·
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Page 13of15
Bulletin No: 09-010/14
Last Issued: 01/30/2014
© 2014 Mazda Motor of America , Inc.
6. Follow the on-screen instructions until you get to the "Welcome" scree·n.
Welcome!
Before you start navigating, you need to set some settings ...
2873x
7. Turn the ignition OFF.
CAMPAIGN LABEL:
1. Fill out a blue "Campaign Label" (9999-95-065A-06) with the Campaign No: "MSP42", your dealer code ,
today's date, and affix it to the vehicle's bulkhead or hood.
CAMPAIGN LABEL
CAMPAIGN NO:_ _ _ __
DEALER CODE:_ _ _ __
--
DATE:
II
' pJN!J999-9~5A--06
1326b
2. Return the vehicle to the customer or dealer inventory.
Page 14of15