2013 Mazda Cx-9Mazda Cx-9 2013

Vehicle Details: Recalls, Fuel Economy, Emissions, Crash Tests, Investigations, Consumer Complaints, Service Bulletins

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Below you will find all available information on the 2013 Mazda Cx-9, manufacturered by Mazda Motor Corporation.
The vehicle is described as a Front-Wheel Drive Small Sport Utility Vehicle 2WD Large utility (ANSI D16.1 Utility Vehicle Categories and "Full Size" and "Large").

ManufacturerKnown WMI(s)Fuel Type
MazdaJM3 Regular
City MPGHighway MPGCO2 emissions
16 - 17 MPG22 - 24 MPG456 - 480 g/mile
Mazda VIN Decoder

Use the box here to look up VINs from Mazda as well as other manufacturers

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Sub-models: - Cx-9 4wd - Cx-9 2wd -

Frequently Asked Questions
  • What is the MPG of a 2013 Mazda Cx-9?
     - The 2013 Mazda Cx-9 has an EPA estimated city efficiency of 16 - 17 MPG and an estimated highway efficiency of 22 - 24 MPG.
  • What is the fuse box diagram for the 2013 Mazda Cx-9?
     - Fuse box diagrams for the 2013 Mazda Cx-9 can be found here
  • What is the annual fuel cost for the 2013 Mazda Cx-9?
     - EPA estimated annual fuel cost for the 2013 Mazda Cx-9 is $2850.
  • Where is the 2013 Mazda Cx-9 produced?
     - The 2013 Mazda Cx-9 is produced in Hiroshima Hiroshima Prefecture, Japan.
  • Are there recalls for the 2013 Mazda Cx-9?
     - There are 5 recall(s) for the 2013 Mazda Cx-9, additional information is below.
  • How much does the 2013 Mazda Cx-9 weigh?
     - The 2013 Mazda Cx-9 is listed to weigh 2095 lbs.
Available Engine & Drive Classes
  • 3.7L 6 cylinder 6-speed automatic with select shift
NHTSA Mandated Recalls
  • Recall 133451 [USA]: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

  • Recall 108392 [USA]: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.

  • Recall 112294 [USA]: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

  • Recall 2018585 [Canada]: Airbag

  • Recall 2015323 [Canada]: Suspension

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

NHTSA Submitted Mechanical & Emissions Details
  • Automatic (S6) Front-Wheel Drive Cx-9 2wd

    Description Data
    Engine cylinders6
    Engine displacement in liters3.7
    TransmissionAutomatic (S6)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    Description Data
    Annual petroleum consumption in barrels for fuel type 115.6584
    City mpg for fuel type 1,17
    Unrounded city mpg for fuel type 1,16.9361
    Tailpipe co2 in grams/mile for fuel type 1456
    Combined mpg for fuel type 1,19
    Unrounded combined mpg for fuel type 1,19.4401
    Engine cylinders6
    Engine displacement in liters3.7
    Drive axle typeFront-Wheel Drive
    EPA model type index23
    EPA fuel economy score (-1 = not available)4
    Annual fuel cost for fuel type 1 ($)2850
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Regular
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Regular Gasoline
    EPA ghg score (-1 = not available)4
    Highway mpg for fuel type 1,24
    Unrounded highway mpg for fuel type 1,23.7277
    Vehicle record id33300
    Model name (carline)Cx-9 2wd
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleY
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    TransmissionAutomatic (S6)
    Unadjusted city mpg for fuel type 121.1102
    Unadjusted highway mpg for fuel type 133.2317
    EPA vehicle size classSmall Sport Utility Vehicle 2WD
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    3-character manufacturer codeTKX
    Date the vehicle record was created (iso 8601 format)Tue Jan 01 00:00:00 EST 2013
    Date the vehicle record was last modified (iso 8601 format)Mon Sep 26 00:00:00 EDT 2016
    Vehicle has start-stop technology (y, n, or blank for older vehicles)N
  • Automatic (S6) 4-Wheel Drive Cx-9 4wd

    Description Data
    Engine cylinders6
    Engine displacement in liters3.7
    TransmissionAutomatic (S6)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    Description Data
    Annual petroleum consumption in barrels for fuel type 115.6584
    City mpg for fuel type 1,16
    Unrounded city mpg for fuel type 1,16.4363
    Tailpipe co2 in grams/mile for fuel type 1480
    Combined mpg for fuel type 1,19
    Unrounded combined mpg for fuel type 1,18.5125
    Engine cylinders6
    Engine displacement in liters3.7
    Drive axle type4-Wheel Drive
    EPA model type index24
    EPA fuel economy score (-1 = not available)4
    Annual fuel cost for fuel type 1 ($)2850
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Regular
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Regular Gasoline
    EPA ghg score (-1 = not available)4
    Highway mpg for fuel type 1,22
    Unrounded highway mpg for fuel type 1,21.8924
    Vehicle record id33302
    Model name (carline)Cx-9 4wd
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleN
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    TransmissionAutomatic (S6)
    Unadjusted city mpg for fuel type 120.4423
    Unadjusted highway mpg for fuel type 130.4682
    EPA vehicle size classSmall Sport Utility Vehicle 4WD
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    3-character manufacturer codeTKX
    Date the vehicle record was created (iso 8601 format)Tue Jan 01 00:00:00 EST 2013
    Date the vehicle record was last modified (iso 8601 format)Mon Sep 26 00:00:00 EDT 2016
    Vehicle has start-stop technology (y, n, or blank for older vehicles)N
NHTSA Submitted Crashtests
  • Moving Barrier Into Left Side Of 2013 Maz: Impactor Into Vehicle

    There are 11 videos for NHTSA test number 8105

    There are 105 photos for NHTSA test number 8105

    Click HERE to view content

  • 75 Degree Oblique Rigid Pole Side Ncap Im: Vehicle Into Pole

    There are 12 videos for NHTSA test number 8107

    There are 74 photos for NHTSA test number 8107

    Click HERE to view content

  • New Car Assessment Program Frontal Impact: Vehicle Into Barrier

    There are 18 videos for NHTSA test number 8158

    There are 80 photos for NHTSA test number 8158

    Click HERE to view content

  • Twg Sde Airbag Testing For 2013 New Car A: Static Air Bag Test Side

    There are 2 videos for NHTSA test number 8228

    There are 22 photos for NHTSA test number 8228

    Click HERE to view content

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SA-011-24 - STEERING: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • SA-032-23a - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 02-003-23 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-039-23a - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-039-23 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-032-23 - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 09-016-23 - ELECTRICAL SYSTEM: Speedometer replacement procedure
  • SA-075-22 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 02-004-22a - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-008-22a - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • 09-024-22 - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.
  • 01-006-22 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st
  • 0901316 - ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP: Excessive condensation or water within the headlamp assembly caustion
  • 0900916 - ELECTRICAL SYSTEM: Handsfree bluetooth module and/or text messaging troubleshooting procedure
  • 0900316 - EXTERIOR LIGHTING:FOG LIGHTS: Condensation/fog in front and rear combination lights
  • 0800116 - AIR BAGS: Passenger fairbag deactivation (pad) indicator light illumination
  • 0102415 - EQUIPMENT: Usual rattle/buzz type noise from presilencer
  • 0101015 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Noise from fuel tank insulator some vehicles may exhibit an unusual noise while driving the vehicles the noise may be caused by a broken fuel tank (b) insulator (a) that is haning down and contacting the propeller shaft.
  • 0100816 - EQUIPMENT ADAPTIVE/MOBILITY: Engine coolant leak from lower radiator hose some vehicles may exhibit an engine coolant leak (a) between the lower radiator hose (b) and the thermostat housing
  • 0100516 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Battery test procedure requirements using the gr81291
  • 0100116 - ELECTRICAL SYSTEM: Engine start /stop procedure with room fuse removed
  • 0000216 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda guidelines for factory scheduled maintenance
  • 02-004-22 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-003/22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • SA-014-22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Accessory instructions can be found on onemazda under dealer resources - parts & accessories.
  • SA-008-22 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • 00-001-22 - POWER TRAIN: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • 05-002-21-3854 - POWER TRAIN: Automatic transmission/transaxle cooler and lines flushing procedure: automatic transaxle/transmission (a/t) oil cooler and lines must be power flushed completely before an overhauled or replacement a/t is installed (except skyactiv-drive)
  • 01-006-21-3779b - ELECTRICAL SYSTEM: Battery maintenance: this service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
  • MT-003-21 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:OIL COOLER: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
  • MT-002-21a - FUEL SYSTEM, OTHER: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline. E85: a blend of
  • MT-002-21 - POWER TRAIN: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline, e85: a blend of
  • 01-006-21-3779a - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 09-025-21-3824 - EQUIPMENT: This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w
  • MT-004-21 - EQUIPMENT: Navigation updates for tomtom navigation system. Some customers may request updates for their vehicle's navigation system. Refer customers to mazdausa.Com.
  • SA-040-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-041-21 - EQUIPMENT: Accessory instructions can be found on onemazda under dealer resources - parts & accessories. The links provided below can be used for quick access: for 2016 models and newer: note: instructions are found under the "attachments" section onc
  • MT-003-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti
  • SSPB3 - AIR BAGS: Subject: ** update** - takata inflator special service program (extended warranty) special service program sspb3: in december 2017 special service program sspb3 - takata inflator extended warranty was announced. The extended warranty was a
  • MT-002-21 - EQUIPMENT: When programming a key or installing a genuine mazda accessory remote engine start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the start/stop engin
  • MT-001-21 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • MT-001-21 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • MT-017-17 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
  • 01-006-21-3779 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 01-005-21-3778 - ELECTRICAL SYSTEM: The mazda dca-8000pm is required for all warranty battery testing. If the mazda dca-8000pm is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to t
  • 09-002-21-3770 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer
  • 07-001-21-3775 - EQUIPMENT: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 00-001-21-3768 - WHEELS: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • SSP92 - EQUIPMENT: Abnormal noise & oil leak from power transfer unit warranty extension program - special service program (ssp) 92 extended.
  • 09-018-17 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.
  • 05-009-16 - POWER TRAIN: Engine surge and/or shift shock. Some vefhicles may experience one or more of the following concerns: * engine surging c oncern when the vehicle is driven up hill with the cruise control on. * shift shock when shifting from n, r or from p
  • MTI_1032 - EQUIPMENT: Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
  • MTI_1031 - ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - UNKNOWN OR OTHER: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • 09-017-16-3169 - STRUCTURE: Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehicle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run channe
  • 02-009-16-3155 - STEERING: Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road.
  • 09-004-17 - STRUCTURE:INTERIOR PANELS:SUN VISOR: Driver and/or passenger sunvisors drop by themselves
  • MT-005-20 - ENGINE AND ENGINE COOLING: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: engine oil consumption inspection guideline 1. R
  • 09-036-20-3756 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit a connectivity master unit (cmu), a bluetoothÿ® hands-free unit or text messaging related concerns. To improve the handling of bluetoothÿ® hands-free and/or text messaging customer concerns, mazda created a sp
  • MT-002-20 - WHEELS: New carb regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including mazda dealerships) in california effective september 1, 2010.
  • MT-001-20 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 09-006-20-3673a - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 00-001-20-3689 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • 09-006-20-3673 - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 09-003-20-3671 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealerâ¿¿s responsibility
  • 04-001-20-3672 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 02-002-20-3651 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • MT-002-19 - EQUIPMENT: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 07-002-19-3616a - EQUIPMENT ADAPTIVE/MOBILITY: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • SA-053-19 - POWER TRAIN: Guide lines and photos to determine if fluid/oil seepage or leak is severe enough to require warranty repair or to clean and monitor. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle
  • MT-003-19 - ENGINE AND ENGINE COOLING: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
  • MT-002-19 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • SA-021-19a - EQUIPMENT: Some vehicles may experience a clock failure after a battery disconnect. The clock shows dotted lines and cannot be reset. Mazda is aware of this issue and is working on a permanent solution. Perform interim repair procedure. This service a
  • 07-002-19-3616 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • SA-029-19a - EQUIPMENT: The database error discovered with ids 114.00-114.02 release has been fixed with ids 114.04 release and is now available for download.
  • SA-029-19 - EQUIPMENT: Due to a database error discovered with ids 114.00-114.02 release (which affects recall 3719f), it will be necessary to uninstall ids 114 and install ids 113.00 and 113.06 update. The recall can be performed after removing ids 114 and insta
  • SA-021-19 - EQUIPMENT: Some vehicles may experience a clock failure after a battery disconnect. The clock shows dotted lines and cannot be reset. Mazda is aware of this issue and is working on a solution. Do not perform any vehicle repairs at this time. This serv
  • SA-013-19 - EQUIPMENT: Mazda ids inoperative with vcm-ii license expiration message - if you encounter an ids inoperative problem with vcm-ii license expiration message, follow the instructions below: 1. Click here to download the resetting tool to your pc deskto
  • 00-003-19-3583 - EQUIPMENT: In support of the new mrt distribution, mazda will ship to dealers a new dual purpose diagnostic leak detector beginning march, 2019. Training videos will be posted to mgss shortly and workshop manual procedures will be revised gradually.
  • 09-003-19-3555a - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • SA-004-19 - ENGINE (PWS): Some customers may complain of a check engine light on while driving the vehicle. If dtcs P2A04:00, P2272:00 and/or other dtcs are found during diagnosis, follow the repair procedure below. P2A04:00 - ho2s (lh) circuit range/performance, p2
  • MT-012-18 - STRUCTURE:BODY: If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a hunter gsp9700 or equivalent balance machine. If your dealer does not have a gsp9700 or
  • 09-009-19-3566 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • 09-007-19-3564a - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-007-19-3564 - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-005-19-3562 - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 09-004-19-3543 - EQUIPMENT: Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconne
  • 09-003-19-3555 - EXTERIOR LIGHTING: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • 09-002-19-3554 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with pro
  • 09-001-19-3553 - EQUIPMENT: When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
  • 08-001-19-3544 - AIR BAGS: This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
  • 04-001-19-3556 - SERVICE BRAKES, AIR: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
  • 02-004-19-3574 - STEERING: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 02-002-19-3546 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 02-001-19-3550 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-005-19-3548 - ENGINE AND ENGINE COOLING: Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely close
  • 01-004-19-3558 - ENGINE AND ENGINE COOLING: On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not a
  • 01-002-19-3552 - ELECTRICAL SYSTEM: The mazda gr8-1291 is required for all warranty battery testing. If the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • 01-001-19-3551 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 00-002-19-3561 - BRAKES (PWS): Mazda north american operations has approved an additional on-car brake lathe as an option for mnao authorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorized equipment program. Note: accu-turn is still an ap
  • 00-001-19-3560 - EQUIPMENT: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's man
  • 04-002-19-3545 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 09-034-18-3430a - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • 09-020-18-3458b - EQUIPMENT:ELECTRICAL: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-014-18-3443a - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 00-003-18-3480a - EQUIPMENT: Mazda north american operations has approved an additional on-car brake lathe as an option for mnao authorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorized equipment program. Note: accu-turn is still an ap
  • 00-001-18-3446a - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's man
  • 01-016-18-3522 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not a
  • RF-18-03 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE: Exhaust pipe gasket open end: there has been some concern with the open end of hoop design being considered a defect in the gasket for p/n aj17-40-305. The end of this ?Hoop? Is intentionally modified to press fix the gasket on the exhaust
  • MT-004-18 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 09-034-18-3430 - VEHICLE SPEED CONTROL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • MT-004-18 - EQUIPMENT: Electrical concern and/or multiple dtc's due to aftermarket device: if you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual
  • SA-033-18 - EQUIPMENT: No gps after tomtom navigation accessory installation: when not equipped with tomtom navigation from the factory, the gps antenna plugs into the handsfree (bluetooth) unit. When adding tomtom navigation, the cable must be unplugged from the
  • 02-003-18-3501 - WHEELS: Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. The damage extends to the front surface of the aluminum wheel partly or entirely.
  • 09-020-18-3458a - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-025-18-3479 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconne
  • 09-023-18-3475 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
  • 02-010-18-3477 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 01-013-18-3478 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak)the concern is most likely the result of the customer not getting the fuel cap completely closed
  • 00-003-18-3480 - BRAKES (PWS): Mazda north american operations has approved an additional on-car brake lathe as an option for mnaoauthorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorizedequipment program.Note: accu-turn is still an appro
  • 09-020-18-3458 - EQUIPMENT:ELECTRICAL: Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as
  • 08-001-18-3457 - AIR BAGS: This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
  • 07-002-18-3432 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/cevaporator/cooling unit which is c
  • 05-001-18-3453 - EQUIPMENT: Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission. Note: atf m-v (type m5) is not the same fluid as merconv or merc
  • 04-004-18-3468 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 04-003-18-3455 - ENGINE AND ENGINE COOLING: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
  • 02-008-18-3467 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • MT-004-18 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
  • 02-006-18-3449 - SUSPENSION:REAR:SHOCK ABSORBER: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-009-18-3452 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: The mazda gr8-1291 is required for all warranty battery testing. If the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • 01-008-18-3451 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • MT-003-18 - EQUIPMENT: The workshop manual has two-different airbag procedures, one for standard deployment and one for two-step deployment. Standard deployment is for mexico spec vehicles and two-step deployment is for us and canadian spec vehicles.
  • SA-004-18 - ENGINE (PWS): Ome customers may complain of a check engine light on while driving the vehicle. If dtcs P2A04:00, P2272:00 and/or other dtcs are found during diagnosis, follow the repair procedure below. P2A04:00 - ho2s (lh) circuit range/performance, p2
  • 09-019-18-3450 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
  • 09-014-18-3443 - STRUCTURE: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 09-011-18-3448 - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • 00-001-18-3446 - EQUIPMENT: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • 02-008-17-3354b - SUSPENSION:REAR:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eli
  • 02-008-17-3354a - SUSPENSION:FRONT:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. To eliminate
  • 02-008-17-3354 - SUSPENSION:FRONT:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. To eliminate
  • 09-001-17-3296b - STRUCTURE: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including o-ring), seals and covers are present and correctly installed. In most cases you will
  • 09-035-17-3080 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer?S responsibility to co
  • 09018173351 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer
  • SSP93 - SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM: Mazda motor corporation is extending the warranty coverage for specific repairs for vacuum power brake booster units on 2007-2013 cx-9 vehicles produced from october 24, 2006 through april 26, 2013. The warranty for this repair will be exte
  • SSP92 - POWER TRAIN: Mazda motor corporation is extending the warranty coverage for power transfer unit (ptu) replacement on certain 2010-2014 cx-9 vehicles with awd and produced from july 28, 2009 through december 2, 2013. The warranty for this repair will be
  • SSP92 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : In relation to on-going warranty extension program ssp92 (effective from april 2014), which extended the warranty coverage for power transfer unit (ptu) replacement on certain 2010-2014 cx-9 vehicles with awd, mazda motor corporation has d
  • SA-061-17 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In an effort to achieve a higher level of customer experience and retain the value of mazda's vehicles, mnao warranty operations is 2017 mazda north american operations, u.S.A. Allowing all mazda dealers to utilize a third party, specmo en
  • SA-055-17 - LANE DEPARTURE: BLIND SPOT DETECTION: Blind spot monitoring (bsm) system frequently asked questions (faq)
  • 09-009-17-3302 - ELECTRICAL SYSTEM:SOFTWARE: Some vehicles may exhibit navigation unit that cannot read out sms (short messages service) or does not operate properly after reading sms. These concerns may be caused by problems with the bluetooth unit software.
  • 09-008-17-3324 - EXTERIOR LIGHTING:HEADLIGHTS: Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by mazda's new vehicle limit
  • 04-004-13-2853 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 02-009-13-2854 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 01-027-13-2836a - ELECTRICAL SYSTEM: Some vehicles may experience mil illumination with dtc P219A:00 and/or P219B:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To elimi-nate this concern, separate th
  • 08-001-13-2859 - AIR BAGS: This information is provided to help address passenger airbag deactivation (pad) indicator illumination con-cerns during vehicle service.
  • 09-035-13-2857 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): On some vehicles, the customer may complain about any one of the following concerns: *screen locks up to a "black screen". *screen freezes while driving. *screen gets stuck at tomtom logo (splash screen) during startup. *screen temporarily
  • 04-004-16-3160 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 09-013-16-3161 - EQUIPMENT: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are resent and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or
  • 01-010-15-3040A - FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY: Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The
  • 01-024-15-3110 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit an unusual rattle/buzzing type noise from the presilencer when driving at approximately 1800 rpm. The lower (rear-side) of the pre-silencer may be thermally deformed due to insufficient rigidity (fewer weld spots).
  • 03-007-15-3091 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Some vehicles may experience vibration during acceleration and/or noise coming from the rear of the vehicle. Due to environmental heat and heat from the exhaust system, the rear differential mounting rubber may become hardened and cracked,
  • 09-030-15-3073 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconn
  • 09-031-15-3076 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. Tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: on
  • 09-008-15-2991C - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when onnected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
  • 01-008-15-3045 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely clos
  • 09-017-15-3023 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some customers may notice the power window(s) are either noisy or completely inoperative while operating the power window switch. This may be due to the power window motor gear having chipped or damaged teeth. To eliminate this concern, the
  • 01-010-15-3040 - FUEL SYSTEM, OTHER: Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The
  • 01-008-16-3162 - ENGINE (PWS): Some vehicles may exhibit an engine coolant leak (a) between the lower radiator hose (b) and the thermostat housing (c). The lower radiator hose has been modified to improve sealing performance.
  • 09-038-15-3080 - LATCHES/LOCKS/LINKAGES:DOORS:LATCH: Some customers may complain that the doors do not lock / unlock when pressing the request switch. This may be caused by a torn or cracked request switch rubber button (a). The rubber surface of the request switch may become gradually worn o
  • 09-017-16-3169 - STRUCTURE:BODY:DOOR : Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run chann
  • 02-009-16-3155 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 05-001-16-3128 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission.Note: atf m-v (type m5) is not the same fluid as merconv or merc
  • 09-003-16-3130 - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. The recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticea
  • 09-007-15-3011 - ELECTRICAL SYSTEM:SOFTWARE: Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc U3000:54 stored in memory. The concern is caused by inadequate bsm control module control logic. The bsm control module software has been updated to
  • 09-008-15-2991 - ELECTRICAL SYSTEM:SOFTWARE: Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
  • 01-003-15-3014 - EQUIPMENT: Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
  • 03-005-15-3016 - EQUIPMENT ADAPTIVE/MOBILITY: If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the following repair procedure to install the new oil seals.
  • 01-006-15-3039 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may experience mil illumination with dtc P219A:00 and/or P219B:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To eliminate this concern, separate the
  • 06-003-14-2984 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit an abnormal steering feel and/or noise while driving the vehicle in freezing tempera-tures, however, there is no loss of steering control.This may be due to oil seepage from the power steering oil pump pressure swi
  • 09-008-15-2991A - ELECTRICAL SYSTEM:SOFTWARE: Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
  • 09-008-15-2991B - ELECTRICAL SYSTEM:SOFTWARE: Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
  • 04-001-15-3053 - SERVICE BRAKES, HYDRAULIC:FLUID: Some vehicles may exhibit brake fluid seepage from the brake master cylinder reserve tank cap. The upper surface of the reserve tank may appear dusty or dirty where the brake fluid seepage has occurred. This concern may be caused by a decre
  • 09-024-15-3050 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some customers may experience inoperative front door window auto-closing operation when using the window switches (a). The window moves upward, but automatically returns to the halfway position (as if the jam-safe window function is operati
  • 01-012-15-3052 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Some vehicles may experience a lack of power and the wrench light comes on with dtcs P0123 / P0222 stored in memory. Wrench light: powertrain malfunction / reduced power warning light dtc: P0123:00 tp sensor no.1 circuit high input. Dtc
  • 09-025-15-3057 - EQUIPMENT:ELECTRICAL: Some vehicles may exhibit either an audio screen that is locking-up (black screen) or an inoperative audio touch screen. In both cases however, the audio unit sound output is normal. This concern may be caused by an internal failure of the
  • 02-004-14-2976 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road. Follow steering wheel alignment procedure.
  • 05-001-14-2876B - ENGINE (PWS): Some vehicles may experience one or more of the following concerns:engine surging concern when the vehicle is driven up hill with the cruise control on.Shift shock when shifting from n, r or from p to d.Shift shock when down shifting fro
  • 09-020-14-2913C - ELECTRICAL SYSTEM:SOFTWARE: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).Navigation system freezes.Message waiting for valid gps signal is shown in the menu bar of navigatio
  • 09-049-14-2980 - EXTERIOR LIGHTING:HEADLIGHTS: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or
  • 05-010-14-2960 - EQUIPMENT: Some customers may experience difficulty moving the selector lever out of p range after the vehicle has been parked overnight in extremely cold temperatures (i.E. Below freezing). The selector lever movement may return to normal after run
  • 09-037-14-2951A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc U3000:54 stored in memory.The concern is caused by inadequate bsm control module control logic. The bsm control module software has been updated to
  • 09-020-14-2913B - ELECTRICAL SYSTEM:SOFTWARE: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).Navigation system freezes.Message waiting for valid gps signal is shown in the menu bar of navigatio
  • 09-037-14-2951 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc U3000:54 stored in memory.The concern is caused by inadequate bsm control module control logic. The bsm control module software has been updated to
  • 09-039-14-2923 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
  • 09-034-14-2956 - EQUIPMENT ADAPTIVE/MOBILITY: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.Note:mazda vehicles are manufactured with tamper-proof speedometers.When a speedometer is replaced, the new speedometer will read zero
  • 01-014-14-2932 - ENGINE (PWS): Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely close
  • 09-027-14-2935 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
  • 00-002-14-2936 - EQUIPMENT: Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. Due to your feedback and after evaluating a few on-car brake lathes, we
  • 05-001-14-2876A - EQUIPMENT: Some vehicles may experience one or more of the following concerns:engine surging concern when the vehicle is driven up hill with the cruise control on.Shift shock when shifting from n, r or from p to d.Shift shock when down shifting fro
  • 09-020-14-2913 - ELECTRICAL SYSTEM:SOFTWARE: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later). Vehicle icon jumps around or vibrates. Caution: do not use the factory reset for retail vehicles. Othe
  • 00-001-14-2912 - EQUIPMENT ADAPTIVE/MOBILITY: In support of the 2007-14 cx-9, mazda will ship to all dealers one (1) new special service tool (sst). The sst will be shipped automatically by mazdas tool vendor snap-on tools during the month of april 2014, and com-pleting in may 2014.Th
  • 09-020-14-2913A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later). Vehicle icon jumps around or vibrates. Caution: do not use the factory reset for retail vehicles. Othe
  • 09-023-14-2924 - EQUIPMENT: Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.When you encounter a customer with this concern, first verify the condition when the customer
  • 04-004-14-2926 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 09-003-14-2869A - EQUIPMENT:ELECTRICAL: Some vehicles may experience one or more of the following bluetooth symptoms: when the vehicle started, the registered device would not connect with the bluetooth system. The bluetooth, usb or pandora tab on the audio display would not
  • 09-011-14-2890 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. Tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: on
  • 09-012-14-2891 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/ replacement sat radio id as s
  • 09-003-14-2869 - EQUIPMENT:ELECTRICAL: Some vehicles may experience one or more of the following bluetooth symptoms: when the vehicle started, the registered device would not connect with the bluetooth system and bluetooth tab on the audio display would not illuminate (gray ou
  • 09-004-14-2874 - EQUIPMENT: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has
  • 05-001-14-2876 - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM): Some vehicles may experience one or more of the following concerns: engine surging concern when the vehicle is driven up hill with the cruise control on. Shift shock when shifting from n, r or from p to d. Shift shock when down shifti
  • 04-002-14-2879 - SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
  • 09-007-14-2878 - EXTERIOR LIGHTING:FOG LIGHTS: Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the perform
  • 09-010-14-2873 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): An updated version of the software for the tomtom navigation system has become available. Under this msp42, the navigation system will be reflashed to the updated version using a sd card. This software update will eliminate canceling voice
  • 09-010-14-2873A - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): An updated version of the software for the tomtom navigation system has become available. Under this msp42, the navigation system will be reflashed to the updated version using a sd card. This software update will eliminate canceling voice
  • 09-039-13-2852 - SEATS: Some vehicles may exhibit a chattering noise and the driver-side seat lift cannot be adjusted because the lock plate guide comes off the guide cam when operating the lift. If the lift lever is then operated with the lock plate guide off, th
  • 00-004-12-2741 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owners manu
  • 09-046-12-2744 - LIGHTING (PWS): Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the perform
  • 01-026-12-2731 - EQUIPMENT: Some vehicles may exhibit an unusual rattle/buzzing type noise from the presilencer when driving at approximately 1800 rpm.
  • 03-001-12-2625A - TIRES: Some vehicles may experience the front tire spinning and/or 4wd/dsc light flashes with no dtcs stored when driving uphill or taking off from a stop using hard acceleration.
  • 07-002-13-2842 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 01-027-13-2836 - EQUIPMENT: Some vehicles may experience mil illumination with dtc P219A:00 and/or P219B:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To elimi-nate this concern, separate th
  • 09-041-12-2727 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source.
  • 02-004-13-2770B - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 01-017-13-2802 - POWER TRAIN: Some vehicles may experience a lack of power and the wrench light comes on with dtcs P0123 / P0222 stored in memory.Wrench light: powertrain malfunction / reduced power warning light dtc: P0123:00 tp sensor no.1 circuit high input. Dtc:
  • 09-018-13-2803 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer
  • 09-019-13-2805 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : To improve handling of customer concerns with hands-free (bluetooth) vehicle systems, mazda launched a new service procedure and part exchange program effective feb. 08, 2010 on applicable vehicles. Due to the complexity of software and har
  • 09-014-13-2790 - VISIBILITY:SUN/MOON ROOF ASSEMBLY: Some customers may experience a water leak from the sunroof after washing the vehicle with a high-pressure car wash system. High pressure water from the car wash may drip from the drip rail and leak into the cabin.
  • 09-015-13-2797 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source.Tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern stan-dard time.Note:one o
  • 09-017-13-2794 - LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK: Some customers may experience a power liftgate (plg) that closes but does not latch completely when the plg button is pressed.
  • 02-004-13-2770A - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 00-001-13-2748A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owners manu
  • 09-003-13-2776 - EQUIPMENT:MECHANICAL: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or
  • 05-002-13-2777A - POWER TRAIN:MANUAL TRANSMISSION:LUBRICANT: Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission.Note:atf m-v (type m5) is not the same fluid as merconv or merco
  • 09-005-13-2781 - EQUIPMENT: This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any poten-tial interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with
  • 03-002-13-2786 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the fol-lowing repair procedure to install the new oil seals.Note:deflector (c) may not be reused.
  • 02-004-13-2770 - STEERING: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 01-008-13-2771 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may experience a mil illumination with dtcs P0123 and/or P0222 stored in memory.Dtc P0123: throttle position sensor no.1 circuit high inputdtc P0222: throttle position sensor no.2 circuit low inputdtcs P0123 and/or P0222 may
  • 02-001-13-2752 - EQUIPMENT: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 00-001-13-2748 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owners manu
  • 04-001-13-2757 - EQUIPMENT ADAPTIVE/MOBILITY: The front disc plate fixing screws (a) have been discontinued. With this change, the disc plate (b) and wheel hub (c) have been modified without fixing holes, eliminating the need for the fixing screws (a).
  • 09-009-16-3150A - EQUIPMENT: Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
  • 1080M - ENGINE (PWS): If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 00-004-16-3237 - EQUIPMENT: Raising a vehicle with a jack can be dangerous if not done properly. The vehicle can slip off the jack and seri-ously injure someone. In this service information, some important warnings and cautions have been taken from the owners manual.
  • 1099M - ELECTRICAL SYSTEM: When reprogramming a control module, always use the gr-8 battery management system power supply mode. If not used, the control module reprogramming may fail due to a weak vehicle battery.The gr-8 battery management system power supply mode
  • 1066M - EXTERIOR LIGHTING: Some customers may complain about improper operation of the auto-dimming mirror. This may be caused by an obstruction of the front and/or rear light sensor(s) (e.G. Hanging a parking permit from the mirror). Use a soft cloth with mild deter
  • 1102M - ENGINE (PWS): Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. Instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
  • 1098M - STRUCTURE: When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
  • MTI_1031 - EQUIPMENT: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • MTI_1032 - EQUIPMENT: Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
  • MTI_1031 - EQUIPMENT: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • 09-017-16-3169 - STRUCTURE: Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run chann
  • 02-009-16-3155 - STEERING: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 1098M - STRUCTURE: When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
  • SA285 - ELECTRICAL SYSTEM: Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. The issue extends to gps voice navigation for
  • SA283 - ELECTRICAL SYSTEM:SOFTWARE: Customers that are registered with tomtom to update their mazda tomtom system (using tomtom home software) may have recently received this e-mail: please note that this is not an operating system update (aka firmware), this is an update to
  • SA234 - ELECTRICAL SYSTEM:SOFTWARE: Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
  • 1080M - ENGINE (PWS): If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 09-009/16 - EQUIPMENT:ELECTRICAL: Hands-free bluetooth module and/or text messaging troubleshooting procedure. Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve thehandling of bluetooth hands-free and/or text messaging cu
  • 01-024/15 - ENGINE AND ENGINE COOLING: Summary to be provided on a future date.
  • 01-010/15 - FUEL/PROPULSION SYSTEM (PWS): Summary to be provided on a future date.
  • 01-008/16 - ENGINE (PWS): Summary to be provided on a future date.
  • 05-001-14 - ENGINE (PWS): Summary to be provided on a future date.
  • 05-001-14 - ENGINE (PWS): Summary to be provided on a future date.
  • 01-014-14 - ENGINE (PWS): Summary to be provided on a future date.
  • 00-001-14 - EQUIPMENT: Summary to be provided on a future date.
  • RF-12-18 - TRAILER HITCHES: Summary to be provided on a future date.
  • 09-041-12 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-037-14 - EQUIPMENT: Summary to be provided on a future date.
  • 09-037-14 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Summary to be provided on a future date.
  • 09-035-13 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-020-14 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-020-14 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-020-14 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-020-14 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-017-13 - STRUCTURE:BODY:HATCHBACK/LIFTGATE: Summary to be provided on a future date.
  • 09-015-13 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-014-13 - VISIBILITY:SUN/MOON ROOF ASSEMBLY: Summary to be provided on a future date.
  • 09-011-14 - EQUIPMENT: Summary to be provided on a future date.
  • 09-010-14 - EQUIPMENT: Summary to be provided on a future date.
  • 09-010-14 - EQUIPMENT: Summary to be provided on a future date.
  • 09-004-14 - EQUIPMENT: Summary to be provided on a future date.
  • 09-003-14 - EQUIPMENT: Summary to be provided on a future date.
  • 05-010-14 - POWER TRAIN:AUTOMATIC TRANSMISSION: Summary to be provided on a future date.
  • 05-001-14 - ENGINE (PWS): Summary to be provided on a future date.
  • 04-001-13 - SERVICE BRAKES, AIR:DISC: Summary to be provided on a future date.
  • 03-002-13 - ENGINE (PWS): Summary to be provided on a future date.
  • 03-001-12 - TIRES: Summary to be provided on a future date.
  • 03-001-12 - TIRES: Summary to be provided on a future date.
  • 02-004-14 - STEERING: STEERING WHEEL/HANDLE BAR: Summary to be provided on a future date.
  • 01-027-13 - ENGINE (PWS): Summary to be provided on a future date.
  • 01-027-13 - ENGINE (PWS): Summary to be provided on a future date.
  • SSP-93 - BRAKES (PWS): Mazda: see document search button for owner letter. On some vehicles, the original warranty date has been extended to 7 years or 90,000 miles whichever comes first for specific power brake repairs. Model 2007-2013 cx-9. *pe
  • EFC1300513 SSP92 - SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM: Mazda: see document search button for owner letter. On some all wheel drive (awd) vehicles, warranty coverage for vacuum power break booster units specific repairs has been extended to 90,000 miles or 7 years from original warranty start
  • SB-08-001-13 - AIR BAGS:FRONTAL: Mazda: information provided regarding the indicator light illumination of the passenger airbag deactivation (pad). *pe
  • SB-01-017-13 - POWER TRAIN:AUTOMATIC TRANSMISSION: Mazda: the wrench light comes and a lack of power is experience, in some vehicles, due to dtcs P0123/P0222. Model 2011-2013 cx-9. *pe
  • SB-09-003-13 - EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES: Mazda: on various model years and model vehicles, the headlamp assembly would have excessive condensation or water within and should be checked and replaced, if necessary for correct installation. *pe
  • SB-01-008-13 - ELECTRICAL SYSTEM: Mazda: in certain vehicles, within the engine harness, there are some abnormal electrical noises. Models 2011-2013 cx-9, 2011-2013 mazda6. *pe
  • SB-09-005-13 - EQUIPMENT ADAPTIVE/MOBILITY: Mazda: on some vehicles, to avoid potential interference of foot placed on pedals, information is provided regarding proper use, and placement, of driver's floor mat. Various models and model years. *pe
  • SB-08-002-12 - AIR BAGS:FRONTAL: Mazda: on certain vehicles, passenger airbag deactivation (pad) indicator will illuminate during service. *pe
Known Recall Investigations
  • Inadvertent curtain air bag deployment investigation # PE19006

    The office of defects investigation (odi) opened this preliminary evaluation (pe19-006) on may 2, 2019 to investigate two vehicle owner questionnaires (voqs) and early warning reporting data related to allegations of inadvertent deployment (iad) of side curtain airbags in model year (my) 2010 through 2013 mazda cx-9 vehicles. Odi sent an information request (ir) to mazda north america operations, llc. To gather information about the alleged defect in the subject vehicles. In the 20 months since opening the pe, odi has received three additional voqs. To date, there have been a total of 11 iad incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in december 2020.Mazdas response to odis ir letter identified the root cause as a manufacturing issue of the bosch smg076 roll rate sensor within the restraint control module (rcm). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On november 19, 2012, a revised roll rate sensor calibration process was launched, establishing a clean point for the issue. In its responses to odi, mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any rcm data indicating a malfunctioning roll rate sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, odi examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within technical working group (twg) reference values. Modeling simulation based on data provided by mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. Odi analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of rcm failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the agency may receive.The five odi complaints cited above can be reviewed at nhtsa.Gov under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.

  • Lower ball joint separation investigation # PE15022

    In an july 7,2015 letter to nhtsa, mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (my) 2007 through 2014 mazda cx-9 vehicles (nhtsa recall no. 15v-451,mazda 8515g).Mazda indicated that damage to the ball joint boot may allow water to enter the front suspension ball joint fitting during use which may result in premature ball joint wear and a progressively looser joint.In january 2014, mazda implemented redesigned lower control arms in production vehicles to improve the durability of the lower ball joints.The redesign involved changing the shape of the top surface of the ball joint boot cover and adding a suspension plate to the undersurface of the knuckle.Mazdas recall will replace the defect lower control arms with the redesigned parts.Odis analysis of information collected during pe15-022 identified a total of 62 ball joint separation incidents, including 34 identified in odi complaints and 31 identified in mazda complaints and field reports (3 of the mazda records involve vehicles/incidents that were also reported to odi).When mazdas design change was implemented, most of the field experience related to lower ball joints involved complaints of noise and premature wear-out.Only 1 of the odi and 6 of the additional mazda separation complaints identified in odis analysis were reported prior to january 2014.Significant increases in the number and trend in separation complaints were observed in 2015, when 30 of the odi complaints and 16 of the additional mazda complaints were reported.The report trend appears to be accelerating, with 29 of the reports received after odi opened pe15-022 on june 9, 2015.There has been one crash reported to odi related to the alleged defect (voq 10746510). This investigation is closed based on mazdas recall.The 34 voqs associated with this investigation are: 10747358, 10746510, 10744897, 10743509, 10736229, 10735938, 10734763, 10734302, 10734290, 10733813, 10732578, 10732217, 10732154, 10731850, 10730736, 10730280, 10730143, 10730114, 10726622, 10726480 10726448, 10726168, 10725839, 10725567, 10725488, 10725427, 10725390, 10717510, 10714469, 10695142, 10668978, 10648429, 10640541, 10546535

Vehicle Documentation
[pdf] User Manual Owner's Manual
2013 CX 9 Navigtion Owners Manual Mazda USA Refer to online manual for full operations URL mazdausa navigation mazdanav Depending on the region in which system is used cx navigtion owners siteassets optimized cx9
Contents Read me first 4 Turning the system on and off ........................................................................................... 4 Setting up the system ........................................................................................................ 4 GPS reception ........
lang:en score:56 filesize: 3.22 M page_count: 48 document date: 2018-04-03
[pdf] User Manual Owner's Manual Specifications
2013 CX 9 Owners Manual Mazda USA CAUTIONs and NOTEs in the manual WARNING A indicates a situation which serious injury or death could result if warning cx owners mazdausa siteassets optimized cx9 when read from cover to can do that many ways Illustrations complement words of best explain how enjoy your By reading you find out about features important safety information driving under various road conditions The symbol below this means Important Notes About This Keep glove box as handy reference for  Should resell vehicle leave with it for next owner
A Word to Mazda Owners Thank you for choosing a Mazda. We at Mazda design and build vehicles with complete customer satisfaction in mind. To help ensure enjoyable and trouble-free operation of your Mazda, read this manual carefully and follow its recommendations. An Authorized Mazda Dealer knows y...
lang:en score:47 filesize: 8.45 M page_count: 592 document date: 2018-04-03
[pdf] Label
2013 CX 9 Maintenance Schedule jose charpentier Mazda USA Blackplate 490 1 ILSAC ThequalitydesignationSM orILSAC mustbeonthelabel 40 20 0 60 80 30 100 120 10 50 qInspecting Engine Oil Level cx maintenance schedule mazdausa siteassets owners optimized cx9
CX-9_8CM9-EA-12I_Edition1 Page485 Thursday, September 13 2012 2:39 PM Black plate 485,1 Maintenance and Care Owner Maintenance Owner Maintenance Schedule The owner or a qualified service technician should make these vehicle inspections at the indicated intervals to ensure safe and dependable ope...
lang:en score:40 filesize: 767.47 K page_count: 49 document date: 2018-04-03
[pdf] Confidentiality Request Letter
ACCENTS INTERIOR JustAnswer GENUINE 1999 2005 Silver Black Design 5 Speed Manual Transmission N101 V8 170F 22 6 N102 Wood NC10 NARDI® 2001 Y603 17 520A RX 8 2004 2011 Leather With Rotary Emblem Automatic For Vehicles Only   V Kit 3 500 lb rating See owner s manual for tow details Includes relays trailer lighting function 2013 01 011625 remote start ww2 justanswer MA mazdamaster577 secure
GENUINE ACCESSORIES Full Catalog Table of Contents INTERIOR Page Accents Bezels: Interior, Bez ... MODEL YEAR FIRST LAST DESCRIPTION/COLOR PART NUMBER NOTES TRAILER HITCH ATTACHMENTS Cont d CX-9 2013 2007 MPV 2000 2013 2012 2006 Bike Carrier, Trailer Hitch-Mount Bike Carrier, Trailer Hit...
lang:de score:33 filesize: 758.57 K page_count: 192 document date: 2013-01-02
[pdf] User Manual Owner's Manual Reference Guide Specifications Dimension Guide Guide Application Guide
2014 Cat® Batteries Cross Reference Guide Users should consult the most current edition of this application guide and their owner s manual The marketer manufacturer expressly deny any responsibility for CM20161005 25267 29155 caterpillar scene7 is content Caterpillar
2015 Cat Batteries Cross Reference Guide Table of Contents Section Page General Information.... ... 0-0487 -- 250-0487 369-9958 -- 250-0487 369-9958 -- 250-0487 369-9958 -- 250-0487 369-9958 CX-9 2013-08 V6 3.7L 2007 V6 3.5L 24F 585 24F 585 -- 3T-5858 250-0487 -- 3T-5858 250-0487 MPV ...
lang:en score:33 filesize: 26.47 M page_count: 373 document date: 2015-09-25
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210629

The water pump went out with no notice or warning, flushed all the coolant/water into the engine and failed. Over a $2k repair for a known engine defect with active lawsuits out. A mazda water pump lawsuit alleges 2007-2016 mazda cx-9 and 2009-2013 mazda6 vehicles are equipped with pumps that suddenly fail and cause catastrophic engine failures. The proposed class action lawsuit alleges the vehicles lose engine power and fail to accelerate and maintain speed. The vehicles also allegedly can't readily control steering and cannot fully engage the brakes. The plaintiffs claim the vehicles are at risk of serious crashes because mazda has failed to disclose the alleged water pump defects. Please investigate for a recall asap!

NoNoN NoneNone20210623

I turned in to a parking lot, as i went over a speed bump, the side curtain air bags randomly deployed. Luckily, i was going very slow and was not injured. Had i been on the road i woudl not have been able to see and it could have been very dangerous. The car is at the mazda service center and they have yet to let us know what is going to happen, if it can be repaired or what they plan to do.

NoNoN NoneNone20210411

Water pump failed and impacted my engine as well. I just brought my car in as well 10/20/2020 no mention of this issue. Beginning in 2007 and continuing through the 2016 model year, mazda has incorporated its mzi cyclone engine (the 'cyclone engine') into hundreds of thousands of vehicles, which include the cx-9 for model years 2007 through 2016 and the mazda 6 for model years 2009 through 2013. The cyclone engine contains an internal chain-driven water pump, which means the timing chain is connected to the water pump and provides the power the water pump needs to circulate coolant through the engine when the engine is running. The chain-driven water pump is located internal to the cyclone engine, behind numerous engine components, including the timing chain cover. Unbeknownst to purchasers and lessees of these vehicles, the cyclone engine contains a defect in design, manufacturing, materials and/or workmanship that causes the water pump to suddenly and prematurely fail well-before the end of the useful life of the engine, which leads to catastrophic engine failure or a costly replacement due to the water pump's inaccessible placement in the engine. When the water pump prematurely fails without warning, coolant is able to leak from the water pump into the oil pan and/or other engine components, allowing it to mix with the engine's oil. The mixture of engine oil and coolant circulates throughout the engine, leading to destruction of the engine. Despite having knowledge of this defect, mazda continued selling defective vehicles, failed to disclose the defect to owners and lessees, has not issued a recall, and has not remedied the issue and/or compensated owners and lessees of the defective vehicles.

NoNoN NoneNone20210410

Water pump failed and impacted my engine as well. I just brought my car in as well 10/20/2020 no mention of this issue. Beginning in 2007 and continuing through the 2016 model year, mazda has incorporated its mzi cyclone engine (the 'cyclone engine') into hundreds of thousands of vehicles, which include the cx-9 for model years 2007 through 2016 and the mazda 6 for model years 2009 through 2013. The cyclone engine contains an internal chain-driven water pump, which means the timing chain is connected to the water pump and provides the power the water pump needs to circulate coolant through the engine when the engine is running. The chain-driven water pump is located internal to the cyclone engine, behind numerous engine components, including the timing chain cover. Unbeknownst to purchasers and lessees of these vehicles, the cyclone engine contains a defect in design, manufacturing, materials and/or workmanship that causes the water pump to suddenly and prematurely fail well-before the end of the useful life of the engine, which leads to catastrophic engine failure or a costly replacement due to the water pump's inaccessible placement in the engine. When the water pump prematurely fails without warning, coolant is able to leak from the water pump into the oil pan and/or other engine components, allowing it to mix with the engine's oil. The mixture of engine oil and coolant circulates throughout the engine, leading to destruction of the engine. Despite having knowledge of this defect, mazda continued selling defective vehicles, failed to disclose the defect to owners and lessees, has not issued a recall, and has not remedied the issue and/or compensated owners and lessees of the defective vehicles.

NoNoN NoneNone20210307

The power steering and power breaking suddenly failed while traveling at about 40mph. The check engine light had gone on a few minutes before the car had this incident. With considerable force on the brake i was able to get the car to the side of the road. It was towed to a garage where they told me a 'water line had broke resulting in the engine becoming suddenly filled with coolant'.

NoNoN NoneNone20210306

The power steering and power breaking suddenly failed while traveling at about 40mph. The check engine light had gone on a few minutes before the car had this incident. With considerable force on the brake i was able to get the car to the side of the road. It was towed to a garage where they told me a 'water line had broke resulting in the engine becoming suddenly filled with coolant'.

NoNoN NoneNone20210128

I was driving to get a cup of coffee, i was pulling out and driving through the complex when the airbags deployed from nowhere, the airbags were the side curtain airbags from both sides of the car. At the time of the deployment t my car was stationary, i was sitting with my left blinker on ready to turn.

NoNoN NoneNone20210127

I was driving to get a cup of coffee, i was pulling out and driving through the complex when the airbags deployed from nowhere, the airbags were the side curtain airbags from both sides of the car. At the time of the deployment t my car was stationary, i was sitting with my left blinker on ready to turn.

NoNoN NoneNone20201209

The radiator failed internally with no warning, no leaks no engine light nothing, mixing antifreeze into the oil and destroying the engine. My machine informed me that there was no way of me knowing this was happening and its faulty the way they make the radiator it causes this to happen. Now my radiator is bad and my engine. I was driving and suddenly a noise started then power went and pulled over and wouldn't start again. No warning nothing. No leaks no engine light prior.

Read and Submit Vehicle Complaints -- 66+ complaints filed
Common OBD-II Error Codes
  • P2A04 [2] O2 Sensor Circuit Range/Performance Bank 2 Sensor 2
  • P2272 [2] O2 Sensor Signal Biased/Stuck Lean Bank 2 Sensor 2
  • P0456 [4] Evaporative Emissions System Small Leak Detected
  • P219A [3] Bank 1 Air/Fuel Ratio Imbalance
  • P219B [3] Bank 2 Air/Fuel Ratio Imbalance
  • U3000 [3] Control Module
  • P0222 [4] Throttle/Pedal Position Sensor/Switch B Circuit Low Input
  • P0123 [4] Throttle Position Sensor/Switch A Circuit High Input
Latest VINs Decoded for this Manufacturer
VIN Year Model Manufactured In
JM3TB2BA7D04178502013CX-9HIROSHIMA , JAPAN
JM3TB2CA7D04055492013CX-9HIROSHIMA , JAPAN
JM3TB2CA9D04226272013CX-9HIROSHIMA , JAPAN
JM3TB3CV6D04221732013CX-9HIROSHIMA , JAPAN
JM3TB3DA1D04062812013CX-9HIROSHIMA , JAPAN
JM3TB2DA3D04096622013CX-9HIROSHIMA , JAPAN
JM3TB3DV2D04172922013CX-9HIROSHIMA , JAPAN
JM3TB3CV4D04003032013CX-9HIROSHIMA , JAPAN
JM3TB2CA1D04037782013CX-9HIROSHIMA , JAPAN
JM3TB3DV5D04172372013CX-9HIROSHIMA , JAPAN
JM3TB2DV2D04077442013CX-9HIROSHIMA , JAPAN
JM3TB3BA3D04034962013CX-9HIROSHIMA , JAPAN
JM3TB2CA7D04032662013CX-9HIROSHIMA , JAPAN
JM3TB3DV7D04006342013CX-9HIROSHIMA , JAPAN
JM3TB3DV5D04079232013CX-9HIROSHIMA , JAPAN
JM3TB3CV7D04167402013CX-9HIROSHIMA , JAPAN
JM3TB3DVXD04187072013CX-9HIROSHIMA , JAPAN
JM3TB3CV8D04033202013CX-9HIROSHIMA , JAPAN
JM3TB2CA6D04150982013CX-9HIROSHIMA , JAPAN
JM3TB2DAXD04144992013CX-9HIROSHIMA , JAPAN
JM3TB2BA5D04004952013CX-9HIROSHIMA , JAPAN
JM3TB2CAXD04114882013CX-9HIROSHIMA , JAPAN
JM3TB2DA1D04029702013CX-9HIROSHIMA , JAPAN
JM3TB2CA8D04058042013CX-9HIROSHIMA , JAPAN

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