09-008-15-2991C
Service Bulletin Details
Public Details for: 09-008-15-2991C
Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when onnected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
Models from 2015
2015 MAZDA CX-5 |
2015 MAZDA CX-9 |
2015 MAZDA MAZDA6 |
Models from 2014
2014 MAZDA CX-5 |
2014 MAZDA CX-9 |
2014 MAZDA MAZDA6 |
Models from 2013
2013 MAZDA CX-5 |
2013 MAZDA CX-9 |
2013 MAZDA MAZDA3 |
Service Bulletin Mazda North American Operations Irvine, CA 92618-2922 8 ... !!!!!l~!!!!!I I I lliiiil6. ..... © 2015 Mazda Motor of America, Inc. Subject: OPERATIONAL CONCERNS WHEN PLAYING A MEDIA DEVICE (iPOD, USB MEMORY STICK, ETC.) CONNECTED VIA USB Bulletin No: 09-008/15 Last Issued: 08/18/2015 BULLETIN NOTE • This bulletin supersedes the previous bulletin 09-008/15 , issued on 03/26/2015 , 03/16/2015 and 02/23/2015. The WARRANTY INFORMATION has been revised . • Changes are noted below in Red beside the change bar. APPLICABLE MODEL(S)NINS 2013 Mazda3 2014-15 Mazda6 2013-15 CX-5 vehicles with VINS higher than JM3KE****** 169169 (produced after November 21, 2012) 2013-15 CX-9 vehicles with VINS lower than JM3TB****** 456698 (produced before February 2, 2015) DESCRIPTION Some customers may complain about one or more of the following concerns. 1. SMS/Text cannot be downloaded when connected via Bluetooth. 2. Operational concerns when playing a media device (iPod, USB stick etc.) connected via the USB port. a. After the ignition is turned ON, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several minutes. b. After the ignition is turned ON, the playback always starts from the first track. It does not start from the last playing track/position when the ignition was turned OFF. c. "iPod Error" message for the Apple® IOS 8.0 or higher software on iPhone 4, 5, or 6. These concerns may be caused by the software of the Bluetooth/Hands-free module that controls the USB connection. To improve these concerns, the software of the Bluetooth/Hands-free module has been changed. NOTE: • The updated software of the Bluetooth/Hands-free module will only address SMS/Text concerns for the Apple® iPhone at this time. Customers having this concern should have their vehicle repaired using the following repair procedure. Page 1 of 2 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. Bulletin No: 09-008/15 Last Issued: 08/18/2015 © 2015 Mazda Motor of America, Inc. REPAIR PROCEDURE 1. Verify customer concern. 2. Replace the Bluetooth/Hands-free module with a modified one according to MS3 on line instructions or the Workshop Manual. NOTE: Order the latest module via United Radio website (www.urdealerservices.com). CAUTION: After a Bluetooth/Hands-free module with the modified software has been installed, there will be some changes in system operation listed in the customer information. Explain these changes to the customer as necessary and give the customer a copy of these pages. 3. Verify repair. SUBJECT PART(S) INFORMATION Use exchange unit only from United Radio. DO NOT automatically order a new part for warranty replacement. Subject Part Number Description Qty. GJR9-66-DH0Z Bluetooth / Hands-free module 0 WARRANTY INFORMATION NOTE: This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair. This repair will be covered under Mazda's New Vehicle Limited Warranty. Additional diagnostic time cannot be claimed for this repair. Mazda6 and CX-5 I Warranty Type A Symptom Code 61 Damage Code 9W Part Number Main Cause/ Quantity Related Part / Quantity GJR9-66-DH0Z I 0 5555-RETURN (freight reimbursement)/ 1 Operation Number Labor Hours: Mazda3, CX-9 XXKBYXRX 0.2 Hrs. I 0.3 Hrs. Page 2 of 2