2015 Mazda Cx-9Mazda Cx-9 2015

Vehicle Details: Recalls, Fuel Economy, Emissions, Crash Tests, Consumer Complaints, Service Bulletins

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Below you will find all available information on the 2015 Mazda Cx-9, manufacturered by Mazda Motor Corporation.
The vehicle is described as a Front-Wheel Drive Small Sport Utility Vehicle 2WD Large utility (ANSI D16.1 Utility Vehicle Categories and "Full Size" and "Large").

ManufacturerKnown WMI(s)Fuel Type
MazdaJM3 Regular
City MPGHighway MPGCO2 emissions
16 - 17 MPG22 - 24 MPG456 - 480 g/mile
Mazda VIN Decoder

Use the box here to look up VINs from Mazda as well as other manufacturers

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Sub-models: - Cx-9 4wd - Cx-9 2wd -

Frequently Asked Questions
  • What is the MPG of a 2015 Mazda Cx-9?
     - The 2015 Mazda Cx-9 has an EPA estimated city efficiency of 16 - 17 MPG and an estimated highway efficiency of 22 - 24 MPG.
  • What is the fuse box diagram for the 2015 Mazda Cx-9?
     - Fuse box diagrams for the 2015 Mazda Cx-9 can be found here
  • What is the annual fuel cost for the 2015 Mazda Cx-9?
     - EPA estimated annual fuel cost for the 2015 Mazda Cx-9 is $2850.
  • Where is the 2015 Mazda Cx-9 produced?
     - The 2015 Mazda Cx-9 is produced in Hiroshima Hiroshima Prefecture, Japan.
  • Are there recalls for the 2015 Mazda Cx-9?
     - There are 4 recall(s) for the 2015 Mazda Cx-9, additional information is below.
  • How much does the 2015 Mazda Cx-9 weigh?
     - The 2015 Mazda Cx-9 is listed to weigh 4537 lbs.
Available Engine & Drive Classes
  • 3.7L 6 cylinder 6-speed automatic with select shift
NHTSA Mandated Recalls
  • Recall 133456 [USA]: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

  • Recall 108398 [USA]: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.

  • Recall 2018585 [Canada]: Airbag

  • Recall 2016152 [Canada]: Suspension

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

NHTSA Submitted Mechanical & Emissions Details
  • Automatic (S6) Front-Wheel Drive Cx-9 2wd

    Description Data
    Engine cylinders6
    Engine displacement in liters3.7
    TransmissionAutomatic (S6)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    Description Data
    Annual petroleum consumption in barrels for fuel type 115.6584
    City mpg for fuel type 1,17
    Unrounded city mpg for fuel type 1,16.9297
    Tailpipe co2 in grams/mile for fuel type 1456
    Combined mpg for fuel type 1,19
    Unrounded combined mpg for fuel type 1,19.434
    Engine cylinders6
    Engine displacement in liters3.7
    Drive axle typeFront-Wheel Drive
    EPA model type index22
    EPA fuel economy score (-1 = not available)4
    Annual fuel cost for fuel type 1 ($)2850
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Regular
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Regular Gasoline
    EPA ghg score (-1 = not available)4
    Highway mpg for fuel type 1,24
    Unrounded highway mpg for fuel type 1,23.723
    Vehicle record id35392
    Model name (carline)Cx-9 2wd
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleN
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    TransmissionAutomatic (S6)
    Unadjusted city mpg for fuel type 121.1016
    Unadjusted highway mpg for fuel type 133.2245
    EPA vehicle size classSmall Sport Utility Vehicle 2WD
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    3-character manufacturer codeTKX
    Date the vehicle record was created (iso 8601 format)Thu Jul 31 00:00:00 EDT 2014
    Date the vehicle record was last modified (iso 8601 format)Mon Sep 26 00:00:00 EDT 2016
    Vehicle has start-stop technology (y, n, or blank for older vehicles)N
  • Automatic (S6) 4-Wheel Drive Cx-9 4wd

    Description Data
    Engine cylinders6
    Engine displacement in liters3.7
    TransmissionAutomatic (S6)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    Description Data
    Annual petroleum consumption in barrels for fuel type 115.6584
    City mpg for fuel type 1,16
    Unrounded city mpg for fuel type 1,16.4366
    Tailpipe co2 in grams/mile for fuel type 1480
    Combined mpg for fuel type 1,19
    Unrounded combined mpg for fuel type 1,18.5131
    Engine cylinders6
    Engine displacement in liters3.7
    Drive axle type4-Wheel Drive
    EPA model type index23
    EPA fuel economy score (-1 = not available)4
    Annual fuel cost for fuel type 1 ($)2850
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Regular
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Regular Gasoline
    EPA ghg score (-1 = not available)4
    Highway mpg for fuel type 1,22
    Unrounded highway mpg for fuel type 1,21.8938
    Vehicle record id35403
    Model name (carline)Cx-9 4wd
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleN
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    TransmissionAutomatic (S6)
    Unadjusted city mpg for fuel type 120.4427
    Unadjusted highway mpg for fuel type 130.4702
    EPA vehicle size classSmall Sport Utility Vehicle 4WD
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4500
    3-character manufacturer codeTKX
    Date the vehicle record was created (iso 8601 format)Thu Jul 31 00:00:00 EDT 2014
    Date the vehicle record was last modified (iso 8601 format)Mon Sep 26 00:00:00 EDT 2016
    Vehicle has start-stop technology (y, n, or blank for older vehicles)N
EPA Test Results
  • MAZDA: CX-9 2WD, CX-9 4WD - Test: FTKXT03.75BA

    Description Data
    Displacement (L)3.7
    Curb Weight (lbs.)4537
    Gross Vehicle Weight Rating (lbs.)5997
    Equivalent Test Weight (lbs.)4750
    Test Drive Description2-Wheel Drive, Front
    Transmission Type DescriptionAutomatic
NHTSA Submitted Crashtests
  • Ncap Side Pole - 2015 Mazda Cx-9 Sport Su: Vehicle Into Pole

    There are 13 videos for NHTSA test number 9053

    There are 74 photos for NHTSA test number 9053

    Click HERE to view content

  • Ncap Side - 2015 Mazda Cx-9 Sport Suv: Impactor Into Vehicle

    There are 13 videos for NHTSA test number 9054

    There are 105 photos for NHTSA test number 9054

    Click HERE to view content

  • 2015 Mazda Cx-9 Sport Suv Static Sab Oop : Static Air Bag Test Side

    There are 2 videos for NHTSA test number 9117

    There are 18 photos for NHTSA test number 9117

    Click HERE to view content

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SA-011-24 - STEERING: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • SA-032-23a - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 02-003-23 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-039-23a - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-039-23 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-032-23 - ENGINE AND ENGINE COOLING: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 09-016-23 - ELECTRICAL SYSTEM: Speedometer replacement procedure
  • SA-075-22 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
  • 02-004-22a - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • SA-008-22a - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • 09-024-22 - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.
  • 01-006-22 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st
  • 0901316 - ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP: Excessive condensation or water within the headlamp assembly caustion
  • 0901016 - STRUCTURE:BODY:DOOR : Stains found on kpaint during pdi
  • 0900916 - ELECTRICAL SYSTEM: Handsfree bluetooth module and/or text messaging troubleshooting procedure
  • 0900316 - EXTERIOR LIGHTING:FOG LIGHTS: Condensation/fog in front and rear combination lights
  • 0800116 - AIR BAGS: Passenger fairbag deactivation (pad) indicator light illumination
  • 0102415 - EQUIPMENT: Usual rattle/buzz type noise from presilencer
  • 0101015 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Noise from fuel tank insulator some vehicles may exhibit an unusual noise while driving the vehicles the noise may be caused by a broken fuel tank (b) insulator (a) that is haning down and contacting the propeller shaft.
  • 0100816 - EQUIPMENT ADAPTIVE/MOBILITY: Engine coolant leak from lower radiator hose some vehicles may exhibit an engine coolant leak (a) between the lower radiator hose (b) and the thermostat housing
  • 0100516 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Battery test procedure requirements using the gr81291
  • 0100116 - ELECTRICAL SYSTEM: Engine start /stop procedure with room fuse removed
  • 0000216 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda guidelines for factory scheduled maintenance
  • 02-004-22 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-003/22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The mazda dca-8000 is required for all warranty battery testing. If the mazda dca-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • SA-014-22 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Accessory instructions can be found on onemazda under dealer resources - parts & accessories.
  • SA-008-22 - STRUCTURE: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • 00-001-22 - POWER TRAIN: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • 05-002-21-3854 - POWER TRAIN: Automatic transmission/transaxle cooler and lines flushing procedure: automatic transaxle/transmission (a/t) oil cooler and lines must be power flushed completely before an overhauled or replacement a/t is installed (except skyactiv-drive)
  • 01-006-21-3779b - ELECTRICAL SYSTEM: Battery maintenance: this service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
  • MT-003-21 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:OIL COOLER: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
  • MT-002-21a - FUEL SYSTEM, OTHER: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline. E85: a blend of
  • MT-002-21 - POWER TRAIN: Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include e10 and e85. E10: a blend of 10% ethanol and 90% gasoline, e85: a blend of
  • 01-006-21-3779a - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 09-025-21-3824 - EQUIPMENT: This service bulletin provides information regarding the proper use of the driverâ¿¿s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w
  • MT-004-21 - EQUIPMENT: Navigation updates for tomtom navigation system. Some customers may request updates for their vehicle's navigation system. Refer customers to mazdausa.Com.
  • SA-040-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building or low-e windows. This may be caused by the sun's reflection.
  • SA-041-21 - EQUIPMENT: Accessory instructions can be found on onemazda under dealer resources - parts & accessories. The links provided below can be used for quick access: for 2016 models and newer: note: instructions are found under the "attachments" section onc
  • MT-003-21 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti
  • SSPB3 - AIR BAGS: Subject: ** update** - takata inflator special service program (extended warranty) special service program sspb3: in december 2017 special service program sspb3 - takata inflator extended warranty was announced. The extended warranty was a
  • MT-002-21 - EQUIPMENT: When programming a key or installing a genuine mazda accessory remote engine start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the start/stop engin
  • MT-001-21 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • CSP10a - WHEELS: Service reactivation and owner loyalty program (csp10) - expires april 30, 2021
  • MT-001-21 - ELECTRICAL SYSTEM: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • MT-017-17 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
  • CSP10 - WHEELS: Service reactivation and owner loyalty program (csp10) - expires april 30, 2021
  • 01-006-21-3779 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 01-005-21-3778 - ELECTRICAL SYSTEM: The mazda dca-8000pm is required for all warranty battery testing. If the mazda dca-8000pm is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to t
  • 09-002-21-3770 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer
  • 07-001-21-3775 - EQUIPMENT: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • 00-001-21-3768 - WHEELS: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • SSP92 - EQUIPMENT: Abnormal noise & oil leak from power transfer unit warranty extension program - special service program (ssp) 92 extended.
  • 09-018-17 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.
  • 09-017-17 - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Audio, navigation and phone concerns with mazda connect infotainment system. All mazda connect vehicles in new car inventory must be updated to this software version listed below in this tsb as part of the new car ready step 3 process. Make
  • MTI_1032 - EQUIPMENT: Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
  • MTI_1031 - ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - UNKNOWN OR OTHER: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • 09-017-16-3169 - STRUCTURE: Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehicle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run channe
  • 09-016-16-3158 - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
  • 02-009-16-3155 - STEERING: Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road.
  • 09-004-17 - STRUCTURE:INTERIOR PANELS:SUN VISOR: Driver and/or passenger sunvisors drop by themselves
  • MT-005-20 - ENGINE AND ENGINE COOLING: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: engine oil consumption inspection guideline 1. R
  • 09-036-20-3756 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit a connectivity master unit (cmu), a bluetoothÿ® hands-free unit or text messaging related concerns. To improve the handling of bluetoothÿ® hands-free and/or text messaging customer concerns, mazda created a sp
  • MT-002-20 - WHEELS: New carb regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including mazda dealerships) in california effective september 1, 2010.
  • MT-001-20 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 09-006-20-3673a - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda paint warranty guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 00-001-20-3689 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manu
  • 09-006-20-3673 - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 09-003-20-3671 - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealerâ¿¿s responsibility
  • 04-001-20-3672 - SERVICE BRAKES, HYDRAULIC: Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 02-002-20-3651 - EQUIPMENT ADAPTIVE/MOBILITY: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • MT-002-19 - EQUIPMENT: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 07-002-19-3616a - EQUIPMENT ADAPTIVE/MOBILITY: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • SA-058-19 - UNKNOWN OR OTHER: Warranty guidelines for returned transmission cores. Be advised that the mazda remanufactured transmission center (mrtc) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the o
  • SA-053-19 - POWER TRAIN: Guide lines and photos to determine if fluid/oil seepage or leak is severe enough to require warranty repair or to clean and monitor. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle
  • MT-003-19 - ENGINE AND ENGINE COOLING: Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
  • MT-002-19 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE: If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • SA-021-19a - EQUIPMENT: Some vehicles may experience a clock failure after a battery disconnect. The clock shows dotted lines and cannot be reset. Mazda is aware of this issue and is working on a permanent solution. Perform interim repair procedure. This service a
  • 07-002-19-3616 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is
  • SA-029-19a - EQUIPMENT: The database error discovered with ids 114.00-114.02 release has been fixed with ids 114.04 release and is now available for download.
  • SA-029-19 - EQUIPMENT: Due to a database error discovered with ids 114.00-114.02 release (which affects recall 3719f), it will be necessary to uninstall ids 114 and install ids 113.00 and 113.06 update. The recall can be performed after removing ids 114 and insta
  • SA-021-19 - EQUIPMENT: Some vehicles may experience a clock failure after a battery disconnect. The clock shows dotted lines and cannot be reset. Mazda is aware of this issue and is working on a solution. Do not perform any vehicle repairs at this time. This serv
  • SA-013-19 - EQUIPMENT: Mazda ids inoperative with vcm-ii license expiration message - if you encounter an ids inoperative problem with vcm-ii license expiration message, follow the instructions below: 1. Click here to download the resetting tool to your pc deskto
  • 00-003-19-3583 - EQUIPMENT: In support of the new mrt distribution, mazda will ship to dealers a new dual purpose diagnostic leak detector beginning march, 2019. Training videos will be posted to mgss shortly and workshop manual procedures will be revised gradually.
  • 09-003-19-3555a - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • SA-004-19 - ENGINE (PWS): Some customers may complain of a check engine light on while driving the vehicle. If dtcs P2A04:00, P2272:00 and/or other dtcs are found during diagnosis, follow the repair procedure below. P2A04:00 - ho2s (lh) circuit range/performance, p2
  • MT-012-18 - STRUCTURE:BODY: If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a hunter gsp9700 or equivalent balance machine. If your dealer does not have a gsp9700 or
  • 09-009-19-3566 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • 09-007-19-3564a - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-007-19-3564 - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-005-19-3562 - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 09-004-19-3543 - EQUIPMENT: Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconne
  • 09-003-19-3555 - EXTERIOR LIGHTING: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • 09-002-19-3554 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with pro
  • 09-001-19-3553 - EQUIPMENT: When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
  • 08-001-19-3544 - AIR BAGS: This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
  • 04-001-19-3556 - SERVICE BRAKES, AIR: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
  • 02-004-19-3574 - STEERING: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 02-002-19-3546 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • 02-001-19-3550 - SUSPENSION: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-005-19-3548 - ENGINE AND ENGINE COOLING: Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely close
  • 01-004-19-3558 - ENGINE AND ENGINE COOLING: On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not a
  • 01-002-19-3552 - ELECTRICAL SYSTEM: The mazda gr8-1291 is required for all warranty battery testing. If the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • 01-001-19-3551 - ELECTRICAL SYSTEM: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • 00-002-19-3561 - BRAKES (PWS): Mazda north american operations has approved an additional on-car brake lathe as an option for mnao authorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorized equipment program. Note: accu-turn is still an ap
  • 00-001-19-3560 - EQUIPMENT: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's man
  • 04-002-19-3545 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 09-034-18-3430a - EQUIPMENT: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • 09-020-18-3458b - EQUIPMENT:ELECTRICAL: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-015-18-3445a - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair spec
  • 09-014-18-3443a - EQUIPMENT: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the mazda pocket paint guide are available for order on mazda e-
  • 00-003-18-3480a - EQUIPMENT: Mazda north american operations has approved an additional on-car brake lathe as an option for mnao authorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorized equipment program. Note: accu-turn is still an ap
  • 00-001-18-3446a - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's man
  • 01-016-18-3522 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not a
  • RF-18-03 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE: Exhaust pipe gasket open end: there has been some concern with the open end of hoop design being considered a defect in the gasket for p/n aj17-40-305. The end of this ?Hoop? Is intentionally modified to press fix the gasket on the exhaust
  • MT-004-18 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical c
  • 09-034-18-3430 - VEHICLE SPEED CONTROL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer's responsibility to co
  • MT-004-18 - EQUIPMENT: Electrical concern and/or multiple dtc's due to aftermarket device: if you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual
  • SA-033-18 - EQUIPMENT: No gps after tomtom navigation accessory installation: when not equipped with tomtom navigation from the factory, the gps antenna plugs into the handsfree (bluetooth) unit. When adding tomtom navigation, the cable must be unplugged from the
  • 02-003-18-3501 - WHEELS: Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. The damage extends to the front surface of the aluminum wheel partly or entirely.
  • 09-020-18-3458a - EQUIPMENT: Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth hands-free unit or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special s
  • 09-025-18-3479 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconne
  • 09-023-18-3475 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
  • 02-010-18-3477 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 01-013-18-3478 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Some vehicles may exhibit the check engine light on with dtc P0456 stored in the pcm memory. P0456: evap system leak detected (very small leak)the concern is most likely the result of the customer not getting the fuel cap completely closed
  • 00-003-18-3480 - BRAKES (PWS): Mazda north american operations has approved an additional on-car brake lathe as an option for mnaoauthorized equipment. The pro-cut on-car brake lathe has been added to the mnao authorizedequipment program.Note: accu-turn is still an appro
  • 09-020-18-3458 - EQUIPMENT:ELECTRICAL: Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as
  • 08-001-18-3457 - AIR BAGS: This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
  • 07-002-18-3432 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/cevaporator/cooling unit which is c
  • 05-001-18-3453 - EQUIPMENT: Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission. Note: atf m-v (type m5) is not the same fluid as merconv or merc
  • 04-004-18-3468 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 04-003-18-3455 - ENGINE AND ENGINE COOLING: Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
  • 02-008-18-3467 - WHEELS: Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
  • MT-004-18 - EQUIPMENT: If you encounter any type of electrical concern (e.G, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
  • 02-006-18-3449 - SUSPENSION:REAR:SHOCK ABSORBER: Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
  • 01-009-18-3452 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: The mazda gr8-1291 is required for all warranty battery testing. If the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this service bulletin to test
  • 01-008-18-3451 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
  • MT-003-18 - EQUIPMENT: The workshop manual has two-different airbag procedures, one for standard deployment and one for two-step deployment. Standard deployment is for mexico spec vehicles and two-step deployment is for us and canadian spec vehicles.
  • SA-004-18 - ENGINE (PWS): Ome customers may complain of a check engine light on while driving the vehicle. If dtcs P2A04:00, P2272:00 and/or other dtcs are found during diagnosis, follow the repair procedure below. P2A04:00 - ho2s (lh) circuit range/performance, p2
  • 09-019-18-3450 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
  • 09-014-18-3443 - STRUCTURE: When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  • 09-011-18-3448 - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
  • 00-001-18-3446 - EQUIPMENT: Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
  • 09-015-18-3445 - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  • 02-008-17-3354b - SUSPENSION:REAR:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eli
  • 02-008-17-3354a - SUSPENSION:FRONT:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. To eliminate
  • 02-008-17-3354 - SUSPENSION:FRONT:SHOCK ABSORBER: Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. To eliminate
  • 09-001-17-3296b - STRUCTURE: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including o-ring), seals and covers are present and correctly installed. In most cases you will
  • 09-035-17-3080 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. Note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. It is the dealer?S responsibility to co
  • 09018173351 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer
  • SSP92 - ENGINE AND ENGINE COOLING: In relation to on-going warranty extension program ssp92 (effective from april 2014), which extended the warranty coverage for power transfer unit (ptu) replacement on certain 2010-2014 cx-9 vehicles with awd, mazda motor corporation has d
  • SSP92 - POWER TRAIN: For certain 2014-2015 cx-9 awd vehicles, the warranty coverage for power transfer unit (ptu) replacement is extended to 7 years (84 months) from the original warranty start date or 90,000 miles, whichever comes first. On some vehicles, when
  • SA-061-17 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: In an effort to achieve a higher level of customer experience and retain the value of mazda's vehicles, mnao warranty operations is 2017 mazda north american operations, u.S.A. Allowing all mazda dealers to utilize a third party, specmo en
  • SA-055-17 - LANE DEPARTURE: BLIND SPOT DETECTION: Blind spot monitoring (bsm) system frequently asked questions (faq)
  • 09-009-17-3302 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Some vehicles may exhibit navigation unit that cannot read out sms (short messages service) or does not operate properly after reading sms. These concerns may be caused by problems with the bluetooth unit software.
  • 09-008-17-3324 - EXTERIOR LIGHTING:HEADLIGHTS: Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by mazda's new vehicle limit
  • 04-004-16-3160 - BRAKES (PWS): Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
  • 09-013-16-3161 - EQUIPMENT: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are resent and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or
  • 01-010-15-3040A - FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY: Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The
  • 01-024-15-3110 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit an unusual rattle/buzzing type noise from the presilencer when driving at approximately 1800 rpm. The lower (rear-side) of the pre-silencer may be thermally deformed due to insufficient rigidity (fewer weld spots).
  • 03-007-15-3091 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Some vehicles may experience vibration during acceleration and/or noise coming from the rear of the vehicle. Due to environmental heat and heat from the exhaust system, the rear differential mounting rubber may become hardened and cracked,
  • 09-030-15-3073 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconn
  • 09-031-15-3076 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. Tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: on
  • 09-008-15-2991C - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when onnected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
  • 09-017-15-3023 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some customers may notice the power window(s) are either noisy or completely inoperative while operating the power window switch. This may be due to the power window motor gear having chipped or damaged teeth. To eliminate this concern, the
  • 01-010-15-3040 - FUEL SYSTEM, OTHER: Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The
  • 01-008-16-3162 - ENGINE (PWS): Some vehicles may exhibit an engine coolant leak (a) between the lower radiator hose (b) and the thermostat housing (c). The lower radiator hose has been modified to improve sealing performance.
  • 09-038-15-3080 - LATCHES/LOCKS/LINKAGES:DOORS:LATCH: Some customers may complain that the doors do not lock / unlock when pressing the request switch. This may be caused by a torn or cracked request switch rubber button (a). The rubber surface of the request switch may become gradually worn o
  • 09-017-16-3169 - VISIBILITY:GLASS, SIDE/REAR: Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run chann
  • 09-016-16-3158 - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
  • 02-009-16-3155 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 05-001-16-3128 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission.Note: atf m-v (type m5) is not the same fluid as merconv or merc
  • 09-003-16-3130 - EXTERIOR LIGHTING:TAIL LIGHTS: Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. The recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticea
  • 09-008-15-2991 - ELECTRICAL SYSTEM:SOFTWARE: Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
  • 01-003-15-3014 - EQUIPMENT: Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
  • 09-009-15-3015 - EQUIPMENT: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has
  • 03-005-15-3016 - EQUIPMENT ADAPTIVE/MOBILITY: If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the following repair procedure to install the new oil seals.
  • 01-006-15-3039 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Some vehicles may experience mil illumination with dtc P219A:00 and/or P219B:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To eliminate this concern, separate the
  • 06-003-14-2984 - EQUIPMENT ADAPTIVE/MOBILITY: Some vehicles may exhibit an abnormal steering feel and/or noise while driving the vehicle in freezing tempera-tures, however, there is no loss of steering control.This may be due to oil seepage from the power steering oil pump pressure swi
  • 09-008-15-2991A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
  • 09-008-15-2991B - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A
  • 04-001-15-3053 - SERVICE BRAKES, HYDRAULIC:FLUID: Some vehicles may exhibit brake fluid seepage from the brake master cylinder reserve tank cap. The upper surface of the reserve tank may appear dusty or dirty where the brake fluid seepage has occurred. This concern may be caused by a decre
  • 09-024-15-3050 - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: Some customers may experience inoperative front door window auto-closing operation when using the window switches (a). The window moves upward, but automatically returns to the halfway position (as if the jam-safe window function is operati
  • 09-025-15-3057 - EQUIPMENT:ELECTRICAL: Some vehicles may exhibit either an audio screen that is locking-up (black screen) or an inoperative audio touch screen. In both cases however, the audio unit sound output is normal. This concern may be caused by an internal failure of the
  • 02-004-14-2976 - STEERING: STEERING WHEEL/HANDLE BAR: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road. Follow steering wheel alignment procedure.
  • 09-020-14-2913C - ELECTRICAL SYSTEM:SOFTWARE: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).Navigation system freezes.Message waiting for valid gps signal is shown in the menu bar of navigatio
  • 09-049-14-2980 - EXTERIOR LIGHTING:HEADLIGHTS: When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or
  • 05-010-14-2960 - EQUIPMENT: Some customers may experience difficulty moving the selector lever out of p range after the vehicle has been parked overnight in extremely cold temperatures (i.E. Below freezing). The selector lever movement may return to normal after run
  • 09-020-14-2913B - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).Navigation system freezes.Message waiting for valid gps signal is shown in the menu bar of navigatio
  • 09-039-14-2923 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
  • 09-034-14-2956 - EQUIPMENT ADAPTIVE/MOBILITY: In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.Note:mazda vehicles are manufactured with tamper-proof speedometers.When a speedometer is replaced, the new speedometer will read zero
  • 09-027-14-2935 - EQUIPMENT ADAPTIVE/MOBILITY: This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
  • 00-002-14-2936 - EQUIPMENT: Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. Due to your feedback and after evaluating a few on-car brake lathes, we
  • 09-004-14-2874 - EQUIPMENT: Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has
  • 09-009-16-3150A - EQUIPMENT: Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve the handling of bluetooth hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
  • 09-030-16-3204 - EQUIPMENT: Some vehicles may exhibit a touch screen that locks up (black screen) or does not respond. However, in either case the audio sound is normal. This concern may be caused by an internal failure of the audio unit. The production process at the
  • 09-016-16-3158A - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
  • 1080M - ENGINE (PWS): If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 00-004-16-3237 - EQUIPMENT: Raising a vehicle with a jack can be dangerous if not done properly. The vehicle can slip off the jack and seri-ously injure someone. In this service information, some important warnings and cautions have been taken from the owners manual.
  • 1099M - ELECTRICAL SYSTEM: When reprogramming a control module, always use the gr-8 battery management system power supply mode. If not used, the control module reprogramming may fail due to a weak vehicle battery.The gr-8 battery management system power supply mode
  • 1066M - EXTERIOR LIGHTING: Some customers may complain about improper operation of the auto-dimming mirror. This may be caused by an obstruction of the front and/or rear light sensor(s) (e.G. Hanging a parking permit from the mirror). Use a soft cloth with mild deter
  • 1102M - ENGINE (PWS): Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. Instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
  • 09-016-16-3158A - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
  • 1098M - STRUCTURE: When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
  • MTI_1031 - EQUIPMENT: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • MTI_1032 - EQUIPMENT: Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
  • MTI_1031 - EQUIPMENT: Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
  • MTI_1111 - EQUIPMENT: When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other ve
  • MTI_1034 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE: This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
  • 09-017-16-3169 - STRUCTURE: Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run chann
  • 09-016-16-3158 - SEATS: At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
  • 02-009-16-3155 - STEERING: Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
  • 1098M - STRUCTURE: When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
  • SA285 - ELECTRICAL SYSTEM: Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. The issue extends to gps voice navigation for
  • SA283 - ELECTRICAL SYSTEM:SOFTWARE: Customers that are registered with tomtom to update their mazda tomtom system (using tomtom home software) may have recently received this e-mail: please note that this is not an operating system update (aka firmware), this is an update to
  • SA234 - ELECTRICAL SYSTEM:SOFTWARE: Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
  • 1080M - ENGINE (PWS): If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine
  • 09-010/16 - STRUCTURE: Stains found on paint during pdi some vehicles may experience stains appearing on the hood, roof and/or trunk of vehicle. This concern is most likely to be found in cold weather areas just after the rapgard is removed at pdi. This may
  • 09-009/16 - EQUIPMENT:ELECTRICAL: Hands-free bluetooth module and/or text messaging troubleshooting procedure. Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve thehandling of bluetooth hands-free and/or text messaging cu
  • 01-024/15 - ENGINE AND ENGINE COOLING: Summary to be provided on a future date.
  • 01-010/15 - FUEL/PROPULSION SYSTEM (PWS): Summary to be provided on a future date.
  • 01-008/16 - ENGINE (PWS): Summary to be provided on a future date.
  • 09-020-14 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-020-14 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 09-020-14 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • 05-010-14 - POWER TRAIN:AUTOMATIC TRANSMISSION: Summary to be provided on a future date.
  • 02-004-14 - STEERING: STEERING WHEEL/HANDLE BAR: Summary to be provided on a future date.
Vehicle Documentation
[pdf] User Manual Owner's Manual Specifications
2015 CX 9 Owners Manual Mazda USA manual when read from cover to can do that in many ways Illustrations complement the words of best explain how enjoy your By reading you find out about features important safety information and driving under various road conditions The symbol below this means cx owners mazdausa siteassets optimized cx9 Keep glove box as a handy reference for safe enjoyable use Should resell vehicle leave Important Notes About This for  with it next owner
A Word to Mazda Owners Thank you for choosing a Mazda. We at Mazda design and build vehicles with complete customer satisfaction in mind. To help ensure enjoyable and trouble-free operation of your Mazda, read this manual carefully and follow its recommendations. An Authorized Mazda Dealer knows y...
lang:en score:48 filesize: 8.01 M page_count: 604 document date: 2018-04-03
[pdf] User Manual Owner's Manual Instructions Specifications Guide Application Guide Diagram
Autocraft Carquest Application Guide Auto Parts Table of contents Untitled Refer to the vehicle owner s manual for other specific information Allstate Chrysler Crosley Ford Frazer Nash GM Henry J Hudson Jeep Be sure vent caps are tight and level Make certain that vehicles not touching both ignition switches turned OFF position 1 Connect positive booster cable terminal discharged battery CQ BatteryApplicationGuide 2015 16 carquestprofessionals batteries
TABLE OF CONTENTS Table of Contents OPTIMA Battery Product Line AutoCraft / CARQUEST AGM Battery Product Line AutoCraft / CARQUEST Flooded Battery Product Line AutoCraft / CARQUEST Marine Battery Line AutoCraft / CARQUEST Specialty Battery Product Line Safety Information Battery Replacement Data ...
lang:en score:25 filesize: 24.78 M page_count: 440 document date: 2019-05-15
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210319

Engine light came on then my vehicle started over heating and leaking coolant. Vehicle was towed to dealership.After technician diagnosed the problem, i was told it was the internal water pump that caused fluid to mix with the engine oil ruining the engine. I was told i had three options: buy a new engine, buy a used engine or buy a new car. I was told that this was an issue with this year, make and model for several customers. I asked why a recall notice was not given to vehicle owners and was told it was not a safety issue. It would have resulted in an accident if i was on the freeway due to the sudden occurrence of the breakdown. I was driving on a street in traffic. (middle lane)when my car started overheating and shut down. I managed to get it to restart and was barely able to safely pull into a parking lot where i quickly turned it off. I contacted the greenway mazda dealership to report problem and request tow service . Mazda has apparently been aware of this issue for a while.

NoNoN NoneNone20210318

Engine light came on then my vehicle started over heating and leaking coolant. Vehicle was towed to dealership.After technician diagnosed the problem, i was told it was the internal water pump that caused fluid to mix with the engine oil ruining the engine. I was told i had three options: buy a new engine, buy a used engine or buy a new car. I was told that this was an issue with this year, make and model for several customers. I asked why a recall notice was not given to vehicle owners and was told it was not a safety issue. It would have resulted in an accident if i was on the freeway due to the sudden occurrence of the breakdown. I was driving on a street in traffic. (middle lane)when my car started overheating and shut down. I managed to get it to restart and was barely able to safely pull into a parking lot where i quickly turned it off. I contacted the greenway mazda dealership to report problem and request tow service . Mazda has apparently been aware of this issue for a while.

NoNoN NoneNone20201006

We purchased a 2015 mazda cx9 with 30,000 miles three years ago. At the start of the month, the car suddenly overheated while driving and the engine failed! The mechanic said the water pump failed, the coolant mixed with the engine oil and the engine was done. $$7944.41 additionally, the overheated engine caused the transmission fluid to burn to a point the the transmission failed. $$4864. This happened at 65,000 miles, 5,000 miles past warranty. After researching the problem, we learned that this is a common problem on mazdas that use the duratech engine. There are thousands of examples and a class action lawsuit.

NoNoN NoneNone20201005

We purchased a 2015 mazda cx9 with 30,000 miles three years ago. At the start of the month, the car suddenly overheated while driving and the engine failed! The mechanic said the water pump failed, the coolant mixed with the engine oil and the engine was done. $$7944.41 additionally, the overheated engine caused the transmission fluid to burn to a point the the transmission failed. $$4864. This happened at 65,000 miles, 5,000 miles past warranty. After researching the problem, we learned that this is a common problem on mazdas that use the duratech engine. There are thousands of examples and a class action lawsuit.

NoNoN NoneNone20201005

Code P0016 came up one day prior to engine failure. 30 miles after check engine line came up loss power. Upon inspection water pump failure at 85000 miles. Engine most likely toasted

NoNoN NoneNone20201004

Code P0016 came up one day prior to engine failure. 30 miles after check engine line came up loss power. Upon inspection water pump failure at 85000 miles. Engine most likely toasted

NoNoN 2 InjuredNone20200611

I have a problem with getting in my car and finding spiders and spider webs. I have been bitten by them and so has my fianc. I got in the car yesterday and a web was coming from the air conditioning vent to the gear handle. *tr

NoNoN 2 InjuredNone20200610

I have a problem with getting in my car and finding spiders and spider webs. I have been bitten by them and so has my fianc. I got in the car yesterday and a web was coming from the air conditioning vent to the gear handle. *tr

NoNoN NoneNone20191227

While driving my 2015 mazda cx-9 on a very busy interstate, the check engine light appeared on the driver panel. I was traveling with my very young children, ages 4 and 20 months. Approximately 10 miles later, i started hearing a rattling sound under the hood. Shortly thereafter, my car stalled out as i entered my subdivision. My husband had to push the car to our driveway. I called aaa that same day and had the car towed to the dealership that services the vehicle. I was told that the water pump needed to be replaced and was quoted a price to fix the issue. Later, i was told that after further inspection by the dealership that the coolant mixed with fluids and the engine needed to be replaced. I was quoted over $7000 to complete this work. During the course of my research, i have learned that a lot of mazda customers who have this model vehicle experience this issue quite frequently. I called mazda customer care and was told that mazda is not electing to take responsibility for this issue. I was fortunate that i was able to arrive to my subdivision without injuring my children or self, but this is a safety issue that could result in the loss of lives if not corrected immediately.

Read and Submit Vehicle Complaints -- 27+ complaints filed
Common OBD-II Error Codes
  • P2A04 [2] O2 Sensor Circuit Range/Performance Bank 2 Sensor 2
  • P2272 [2] O2 Sensor Signal Biased/Stuck Lean Bank 2 Sensor 2
  • P0456 [2] Evaporative Emissions System Small Leak Detected
  • P219A [1] Bank 1 Air/Fuel Ratio Imbalance
  • P219B [1] Bank 2 Air/Fuel Ratio Imbalance
  • P0016 [2] Crankshaft Position - Camshaft Position Correlation (Bank 1 Sensor A)
Latest VINs Decoded for this Manufacturer
VIN Year Model Manufactured In
JM3TB3CA1F04522212015CX-9HIROSHIMA , JAPAN
JM3TB3DA0F04693432015CX-9HIROSHIMA , JAPAN
JM3TB2CA2F04522022015CX-9HIROSHIMA , JAPAN
JM3TB2CV2F04567232015CX-9HIROSHIMA , JAPAN
JM3TB2BAXF04557542015CX-9HIROSHIMA , JAPAN
JM3TB3DVXF04580592015CX-9HIROSHIMA , JAPAN
JM3TB2BV5F04515202015CX-9HIROSHIMA , JAPAN
JM3TB2CAXF04644192015CX-9HIROSHIMA , JAPAN
JM3TB2DA5F04548952015CX-9HIROSHIMA , JAPAN
JM3TB3DA1F04480472015CX-9HIROSHIMA , JAPAN
JM3TB2BA5F04652982015CX-9HIROSHIMA , JAPAN
JM3TB2CA2F04581002015CX-9HIROSHIMA , JAPAN
JM3TB2DAXF04643062015CX-9HIROSHIMA , JAPAN
JM3TB2CA4F04597792015CX-9HIROSHIMA , JAPAN
JM3TB2CV3F04653202015CX-9HIROSHIMA , JAPAN
JM3TB3CV8F04626282015CX-9HIROSHIMA , JAPAN
JM3TB2CV7F04581612015CX-9HIROSHIMA , JAPAN
JM3TB2CA9F04484402015CX-9HIROSHIMA , JAPAN
JM3TB3CA8F04538002015CX-9HIROSHIMA , JAPAN
JM3TB2DA8F04504362015CX-9HIROSHIMA , JAPAN
JM3TB2DAXF04672232015CX-9HIROSHIMA , JAPAN
JM3TB2DA3F04622352015CX-9HIROSHIMA , JAPAN
JM3TB2CA8F04528212015CX-9HIROSHIMA , JAPAN
JM3TB2BV6F04473292015CX-9HIROSHIMA , JAPAN

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