09-009-17-3302

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2017 Mazda Motor of America, Inc.
Subject:
SMS (SHORT MESSAGE SERVICE) CANNOT BE READ OUT BY
NAVIGATION UNIT
Bulletin No.: 09-009/17
Last Issued: 03/13/2017
APPLICABLE MODEL(S)/VINS
2013 Mazda3 vehicles with VINs of JM1BL******720428 - 853645 (produc ed from September 1, 2012 to July
19, 2013)
2014-2015 Mazda6 vehicles with VINs of JM1GJ******100001 - 225009 (produced from October 25, 2012 to
November 28, 2014)
2013-2015 CX-5 vehicles with VINs of JM3KE******100063 - 554564 (produced from December 15, 2011 to
November 24, 2014)
2013-2015 CX-9 vehicles with VINs of JM3TB******400000 - 470223 (produced from October 1, 2012 to
November 18, 2015)
DESCRIPTION
Some vehicles may exhibit navigation unit that cannot read out SMS (Short Messages Service) or does not
operate properly after reading SMS. These concerns may be caused by problems with the Bluetooth Unit
software.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1.Verify the customer concern.
2.Replace the defective Telephone Adapter (Bluetooth unit) with a modified one according to MGSS
online(Bluetooth UNIT REMOVAL/INSTALLATION).
3. Verify repair.
NOTE:
Order a rebuilt Telephone Adapter (Bluetooth unit) via United Radio (North America) and replace the
defective part with an exchange part. Send the removed defective part back to United Radio.
The rebuilt part has two markings (a) and a sticker (b), which show the new part number and the software
number. The previous part information sticker (as shown below) may still be on the unit.
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CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determi ne if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alter the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduc ed in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
Bulletin No.: 09-009/17
© 2017 Mazda Motor of America, Inc.
Last Issued: 03/13/2017
PARTS INFORMATION
Parts
Number
Description
Qty.
Notes
GJR9-66DH0H
Telephone Adapter (Bluetooth
unit)
1
Place the order through United Radio exchange
program
Review the points below when ordering an exchange unit:
NOTE:
• Use the Mazda Hands-Free System Customer Care case number to place the order with United Radio for
the part exchange.
• It is not necessary to call United Radio directly, place the order online, via the United Radio Website.
Access the United Radio Website using either one of the links below:
Go to:
1 https://portal.mazdausa.com/dealershome/service_parts/dag/exchange_page_1.htm
Then select “United Radio Website” and log in.
or
Go to:
http://Dealers.mazdausa.com/
2
Then select “Parts and Accessories”, “Parts”, “Exchange Central”, then select “United Radio Website”
and log in.
WARRANTY INFORMATION
Warranty Type
A
Symptom Code
64
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Bulletin No.: 09-009/17
© 2017 Mazda Motor of America, Inc.
Damage Code
Part Number Main Cause
Quantity
Operation Number / Labor
Hours:
Last Issued: 03/13/2017
9W
GJR9-66-DH0H
0
XXN15ARX / 0.3 Hr. (Mazda3)
XXN15ARX / 0.2 Hr. (Mazda6)
XXN15ARX / 0.2 Hr. (CX-5)
XXN15ARX / 0.2 Hr. (CX-9)
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