03-007-15-3091

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2015 Mazda Motor of America, Inc.
Subject:
Bulletin No:
03-007/15
Last Issued:
10/14/2015
NOISE FROM REAR DIFFERENTIAL MOUNT(S)
APPLICABLE MODEL(S)NINS
2007-2015 CX-9 AWD with VINs lower than JM3TB******468329 (produced before Aug. 1, 2015)
DESCRIPTION
Some vehicles may experience vibration during acceleration and/or noise coming from the rear of the vehicle.
Due to environmental heat and heat from the exhaust system, the rear differential mounting rubber may
become hardened and cracked, resulting in vibration and/or noise.
To eliminate this concern, the rubber material has been improved.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Inspect the left and right side mounts for cracks in the rubber.
If cracks are found in either side mounting rubber, proceed to Step 3.
If no cracks are found in either side mounting rubber, this service bulletin does not apply. Refer to MS3
on line or the Workshop Manual for further troubleshooting.
63-85
{6.5-8.6,
47-62}
3091a
N-m {kgf·m, ft-lbf}
Page 1 of 2
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 03-007/15
Last Issued: 10/14/2015
© 2015 Mazda Motor of America, Inc.
3. Replace the mounting rubber(s) with a modified one according to the instructions on MS3 on line or the
Workshop Manual (section 03-14 REAR DIFFERENTIAL REMOVAL/INSTALLATION).
NOTE:
Mounting rubber(s) can be replaced without removing the rear differential or propeller shaft from
the vehicle.
Replace only the affected side mounting rubber.
4. Verify the repair.
PART(S) INFORMATION
Part Number
Description
Qty.
Notes
L214-28-68XB
Differential Mounting Rubber (Right)
1
---
L214-28-68YB
Differential Mounting Rubber (Left)
1
---
WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda's Powertrain Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
82
Damage Code
9A
Part Number Main Cause
Quantity
Operation Number/ Labor Hours:
L214-28-68XB or L214-28-68YB
1
XXL7XXRX / 0.3 Hrs. (One side)
XXL7XXRX / 0.4 Hrs. (Both sides)
NOTE:
If necessary, claim other side Rubber, Differential Mount (L214-28-68*B; Qty.=1) as related part.
Page 2 of 2