02-008-17-3354b

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
FLUID SEEPAGE AND KNOCKING NOISE FROM FRONT AND/OR
REAR SHOCK ABSORBERS
Bulletin No.: 02-008/17
Last Issued: 09/12/2017
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text.
Previous TSBs:
Date(s) Issued:
02-008/17
6/30/17 and 7/21/17
DESCRIPTION
APPLICABLE MODEL(S)/VINS
2007-2015 CX-9 vehicles with VINs lower than JM3TB******470223 (produced before November 18, 2015)
Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving
over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock
absorber, resulting in fluid seepage. To eliminate this concern, modified parts with improved oil sealing
performance have been established as service parts.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern.
- If the knocking noise is confirmed to be coming from the front suspension when driving over rough roads
or speed bumps, replace both front shock absorbers with the modified parts according to the instructions on
MGSS online.
NOTE:(FRONT): Due to a difference in damping force between the old and new parts, both front shock
absorbers must be replaced.

Front: (FRONT SHOCK ABSORBER AND COIL SPRING REMOVAL/INSTALLATION).
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-008/17
Last Issued: 09/12/2017
- If the knocking noise is confirmed to be coming from the rear suspension when driving over rough roads or
speed bumps, replace only the affected side rear shock absorber with the modified part according to the
instructions on MGSS online.
NOTE: (REAR): The damping force between the old and new parts is the same. It is not necessary to
replace both rear shock absorbers. Replace only the affected side rear shock absorber(s).

Rear: (REAR SHOCK ABSORBER AND COIL SPRING REMOVAL/INSTALLATION).
2. Verify the repair.
PARTS INFORMATION
Parts Number
Description
Qty.
Spec.
Model Years
TGY1-34-900 Damper (L), Front
1
2WD / 4WD 2011 - 2015
TGY1-34-700 Damper (R), Front
1
2WD / 4WD 2011 - 2015
TDY1-34-900 Damper (L), Front
1
4WD
2007-2010
TDY1-34-700 Damper (R), Front
1
4WD
2007-2010
TDY2-34-900 Damper (L), Front
1
2WD
2007-2010
TDY2-34-700 Damper (R), Front
1
2WD
2007-2010
TDY2-28-700
Damper, Rear
1
2WD
2007-2010
TDY1-28-700
Damper, Rear
1
4WD
2007-2010
TGY2-28-700
Damper, Rear
1
2WD
2011-2015
TGY1-28-700
Damper, Rear
1
4WD
2011-2015
WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty
repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.
FRONT SHOCK ABSORBER:
Warranty Type
A
Symptom Code
76
Damage Code
93
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-008/17
Last Issued: 09/12/2017
Part Number Main Cause
(SEE PARTS INFORMATION)
Quantity
2
Operation Number / Labor Hours:
--XXN6JXRX / 0.7 Hrs.
(Only Front shock absorbers, replace)
Front Wheel Alignment Check Adjust is
performed at outside shop
Sublet Code: If Wheel Alignment Check and adjust is
performed at an outside shop, claim the actual
invoice amount with the sublet code "C1".
Front Wheel Alignment Check Adjust is
performed at dealer using 4-Wheel Alignment
Tester
XXN6JARX / 1.8 Hrs.
(Includes Front wheel alignment, Check)
Front Wheel Alignment Check Adjust is
performed at dealer using 4-wheel alignment
tester with Wireless Type
XXN6JBRX / 1.4 Hrs.
(Includes Front wheel alignment, Check)
NOTE:(FRONT): Replace both front shock absorbers due to a difference of damping force between the old
and new parts.
REAR SHOCK ABSORBER:
Warranty Type
A
Symptom Code
76
Damage Code
93
Part Number Main Cause
Quantity
Operation Number / Labor
Hours:
(SEE PARTS INFORMATION)
1 or 2
XXN4KXRX / 0.8 Hrs. (one side)
XXN4KARX / 1.2 Hrs. (both sides)
NOTE: (REAR): Replace only the affected side rear shock absorber(s). Since the damping force between
the old and new parts is the same, it is not necessary to replace both sides.
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.