09-025-18-3479

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
AUDIO / INFOTAINMENT SYSTEM SERVICE INFORMATION
Bulletin No.: 09-025/18
Last Issued: 05/11/2018
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text.
Previous TSBs:
Date(s) Issued:
09-030/15
08/07/2015
09-028/12
10/19/2012, 08/10/2012 and 07/27/2012
09-022/11
09/01/2011
09-074/09
11/13/2009
APPLICABLE MODEL(S)/VINS
2011-2015 Mazda2 2004-2018 Mazda62007-2012 CX-7 2004-2011 RX-8
2004-2018 Mazda3 2016-2018 CX-3 2007-2018 CX-9 2004-2011 Tribute
2006-2015 Mazda5 2013-2018 CX-5 2006-2018 MX-5 2004-2006 MPV
DESCRIPTION
Mazda infotainment systems require contacting the proper source for diagnostic support, parts
authorization, and parts exchange. Some components require prior authorization before ordering as
exchange.
Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central)
for component availability, source of technical support and prior authorization requirement.
NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a
given component.
TECHNICAL SUPPORT
The Mazda Technical Hotline provides support for most components. Some limited components require
authorization from the vendor for warranty exchange. Refer to DAG Exchange Central for the most current
support information.
Page 1 of 2
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-025/18
Last Issued: 05/11/2018
NOTE:
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
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For in-stock vehicles, dealers will be directed to order new parts. Only in-stock vehicles require
installation of a new components and DSM authorization. Contact the Dealer Assistance Group.
Refer to Section 3 of the Mazda Warranty Policies & Procedures Manual and any current warranty
bulletins for parts exchange procedures. Failure to follow the proper warranty procedures may
result in a warranty debit.
Some components are available as exchange for warranty repairs and some are available as
exchange for out of warranty repairs. Contact the supplier for prices and availability.
Page 2 of 2
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.