09-035-17-3080

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
SPEEDOMETER REPLACEMENT PROCEDURE
Bulletin No.: 09-035/17
Last Issued: 08/07/2017
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.
Previously Issued TSBs: Date(s) Issued
09-007/16
2/17/16
09-034/14
08/15/14
09-026/04
07/01/04
AD-003/97
02/25/97
APPLICABLE MODEL(S)/VINS
1990-1994 323
1992-1995 929
2006-2015 Mazda5
1992-1995 MX-3
1995-2002 Millenia 2003-2018 Mazda6
1990-2003 Protege 1991-1994 Navajo 2013-2018 CX-5
2002-2003 Protege5 1990-2006 MPV 2007-2012 CX-7
1990-2005 Miata 1995-2009 B-Series 2007-2018 CX-9
1993-1995 RX-7
2001-2011 Tribute 2006-2018 MX-5
1990-1995 MX-6
2011-2014 Mazda2 2004-2011 RX-8
1990-2002 626
2004-2018 Mazda3 2016-2018 CX-3
DESCRIPTION
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
NOTE:



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Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is
the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer
and related documentation requirements when providing a repair or replacement.
Mazda vehicles are manufactured with tamper-proof speedometers.
When a speedometer is replaced, the new speedometer will read zero (0) miles.
This procedure is extremely important to accurately represent actual vehicle mileage.
Prior to speedometer removal, complete the information required on the “Speedometer
Replacement Label”.Labels can only be ordered through Mazda eStore.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-035/17

Last Issued: 08/07/2017
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s
vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party,
SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.With
the use of SPECMO’s services, a Mazda dealer can get the odometer setting updated to reflect
the correct mileage at the time of replacement for both warranty and customer pay repairs,
therefore resulting in a higher level of customer satisfaction. Since odometer setting service is
not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda
Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover
this service expense.
REPAIR PROCEDURE
Speedometer Replacement
1. Order “Speedometer Replacement Labels” through Mazda eStore.
2. Record vehicle mileage before removing the speedometer.
3. Remove and replace the speedometer according to the appropriate workshop manual.
4. Complete the following information on the “Speedometer Replacement Label.”
a. Mileage (before speedometer replacement).
b. Date of replacement.
c. Dealer code.
5. Attach the completed label to the driver's side “B” pillar.
CALIBRATION INFORMATION
SPECMO Odometer Setting Process
From the time the dealer receives the new IPC from the PDC and overnights to SPECMO for odometer
setting, the complete process can take 2-3 days. Therefore, dealers are encouraged to provide an MCVP to
the customer.
SPECMO requires the following forms in all shipments for odometer setting:
• SPECMO Unit Ship-In Form (completely filled-out, click here for attachment)
• RO/PO
The dealer can overnight the package to SPECO and request the Fed-EX overnight return shipping to
reduce vehicle down time. SPECMO will complete the odometer setting within 24-48 hours upon receipt of
IPC.
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-035/17
Last Issued: 08/07/2017
PARTS INFORMATION
Part Number
Description
Qty.
Notes
9999-95-SPDO-97 Speedometer Replacement Labels 1 (Sheet) Order labels through Mazda eStore only.
Each sheet contains 20 labels.
WARRANTY INFORMATION
When replacing an IPC within the warranty period and utilizing the odometer setting service, two warranty
claims must be submitted. The first warranty claim is for the IPC replacement and associated labor, and the
second is for the non-warrantable odometer setting service. The claim for the odometer setting service must
be submitted as a separate non-warrantable sublet with DSA or DSM authorization.
Note: Odometer setting service must be claimed as non-warrantable AWA or DSA.
Symptom Code
99
Damage Code
99
Part Number Main Cause
****-55-471
Quantity
0
Operation Number / Labor Hours:
Sublet Number:
Sublet Code:
Sublet Amount:
Authorization
T0603XRX / 0
Invoice Number
M2 - Non-Warrantable Expense
Enter invoice charge
DSA or DSM Authorization
*PNMC will vary based on vehicle, year, and model.
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.