09-025-15-3057

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2015 Mazda Motor of America, Inc.
Subject:
AUDIO SCREEN LOCKS UP (BLACK SCREEN) / AUDIO TOUCH SCREEN
INOPERATIVE
Bulletin No:
09-025/15
Last Issued:
06/24/2015
MULTI-MODELS - AUDIO SCREEN LOCKS UP (BLACK SCREEN) / AUDIO TOUCH SCREEN INOPERATIVE
APPLICABLE MODEL(S)/VINS
2013-2015 CX-5
2014-2015 Mazda6
2013-2015 CX-9 with VINs lower than JM3TB******460027 (produced before April 1, 2015)
DESCRIPTION
Some vehicles may exhibit either an audio screen that is locking-up (black screen) or an inoperative audio
touch screen. In both cases however, the audio unit sound output is normal.
This concern may be caused by an internal failure of the audio unit. The production process at the audio supplier has been improved to eliminate these concerns.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Replace the audio unit with a modified exchange unit according to the instructions on MS3 online or the
Workshop Manual (section 09-20 AUDIO UNIT REMOVAL/INSTALLATION).
NOTE: Use exchange unit only from United Radio. DO NOT automatically order a new part for warranty
replacement.
3. Verify the repair.
PART(S) INFORMATION
Part Number
Description
Qty.
Applicable Country
GJS1-66-DV0C
Audio Unit
1
USA, Canada and Mexico
GJS2-66-DV0C
Audio Unit
1
USA, Canada and Mexico
KJ01-66-DV0C
Audio Unit
1
USA, Canada and Mexico
TK21-66-DV0D
Audio Unit
1
USA and Canada
TK22-66-DV0C
Audio Unit
1
USA and Canada
TK23-66-DV0C
Audio Unit
1
Mexico
TK24-66-DV0C
Audio Unit
1
Mexico
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-025/15
Last Issued: 06/24/2015
© 2015 Mazda Motor of America, Inc.
NOTE:
•
•
•
•
Confirm the correct part number in the GEPC for the subject vehicle.
Place the order with United Radio for the part exchange.
Orders can be placed online (it is not necessary to call United Radio directly).
Select the United Radio link from the DAG (Dealer Assistance Group) Exchange Central website:
https://portal.mazdausa.com/dealershome/service_parts/dag/exchange_page_1.htm
WARRANTY INFORMATION
NOTE:
•
•
•
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
61
Damage Code
9W
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
SEE PART(S) INFORMATION
0
XXL4XXRX / 0.3 Hrs. (CX-5 and Mazda6)
XXL4XXRX / 0.4 Hrs. (CX-9)
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