02-004-14

Service Bui-le-tin
Mazda North American Operations
Irvine, CA 92618-2922
 2014 Mazda Motor of America , Inc.
Subject:
Bulletin No:
02-004/14
Last Issued:
11/4/2014
STEERING WHEEL OFF CENTER WITHOUT DRIFT OR PULL
BULLETIN NOTE ·
• This bulletin supersedes the previous bulletins 02-004/13 issued on 08/22/2013 and 04/10/2013, 02-004/12
issued on 09/19/2012 and 02/19/13 , 02-005/10 issued on 03/26/10 and 1_1/05/10. The APPLICABLE
MODEL(S)VINS have been revised .
• Changes are noted below in Red beside. th~ change.bar.
APPLICABLE MODEL(S)NINS.
2011-2014 Mazda2
2013-2016 CX-5
2006-2015 MX-5
2004-2015 Mazda3
2007-2012 CX-7
2004-2011 RX-8
2006-2014 Mazda5
2007-2015 CX-9
2001-2011 Tribute
2003-2016 Mazda6
DESCRIPTION
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on
a flat road .
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 1 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "de>-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical-- including photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing .
Bulletin No: 02-004/14
Last Issued: 11/4/2014
 2014 Mazda Motor of A merica , Inc.
3. Drive the vehicle and align the steering wheel to its driving center, then put another mark on the tape.
23'11 d
4. Measure the distance between the two lines. The offset can be approximately calculated using 1mm = 1° of
offset.
Adjustment of Steering Wheel Center
1. Put an alignment mark over the tie-rod end and tie-rod as shown .
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Bulletin No: 02-004/14
Last Issued: 11/4/2014
© 2014 Mazda Motor of America, Inc.
2. Remove the boot clamp (A) , then 1o·osen the lock nut (8), ·
3. Rotate the tie-rod to adjust the steering wheel center. Refer to the following charts for r.otating direction .
.
'.
NOTE: Rotate both sides of the tie-rc:id by the sarn~ arnount. :
\
- Steering wheel offset direction-and tie-rod rotating direction FRONT WHEEL DRIVE (Vehicles with steering gear mounted to the rear side of the front axle)
Steering wheel offset direction .
Tje-rod adjust
Tie~rod rotating cjirection to adjust
Right
Right side
Tighten the tie-rod towards the tie-rod end to
decrease the length of the tie-rod.. .
Left side
Left
Right side
Left side
Loosen the tie-rod from the tie-rod end
increase the length of the tie-rod .
t6
Loosen the tie-rod from the tie-rod end to
increase the length of the tie-rod .
Tighten the tie-rod towards the tie-rod end to
decrease the length of the tie-rod.
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Last Issued: 11/4/2014
Bulletin No: 02-004/14
© 2014 Mazda Motor of America , Inc.
REAR WHEEL DRIVE (Vehicles with steering -gear .mounted to the front side. of the front axle)
Tie-rod rotating direction to adjust
Steering wheel offset direction
Tie-rod adjust
Right
;Right side
Loosen the tie-rod from the tie-rod end to
increase the length of the tie-rod.
e
~A1
~
.. Left side
Tighten the tie-rod towards the tie-rod end to
decre-ase the length of the tie-rod .
T
-
-ff:&
'
· Left.
"
.
'Hight side.
.• .. (:.'""•
..
m
A: Tie-rod
B: Lock nut
C: Tie-rod·end
F: Front of vehicle
,.
I
~·; '
.. -
Tighten.the tie-rod towards the tie-rod end to
decrease the length of the tie-rod .
'
Left side
:..·,
.,
Loosen the tie-rod from the tie-rod end to
increase the length of the tie-rod.
• .
...
-··
'
. ~'
·~·
-.
'
..
"
'
_,.
1: Turn in this direction to loosen the tie-rod from the tie-rod end and increase the length.
2: Turn in this direction to tighten the tie rod towards the tie-rod end and decrease the length .
Page 5 of 6
Bulletin No: 02-004/14
Last Issued: 11/4/2014
© 2014 Mazda Motor of America, Inc.
- (Reference) Steering wheel offset and tie-rod rotating angle -
Steering wheel offset to adjust
Tie-rod rotating angle
4 mm (approximately 4°)
-.
150°
5 mm (approximately 5°)
180° (half turn) .
-·
', j
·,
6 mm (approximately 6°)
210°
7 mm (approximately 7°)
240°
,-
~
.
4. Tighten the lock nut. Refer to MS3 online instructions for the tightening torque.
.
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'
fSr(r· ; ' -, ·' .
-
5. Straighten the boot, then attach the boot clamp.
.·.• ., '
6. Verify repair.
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WARRANTY INFORMATION
NOTE:
This· warra11ty informattQn applies, onJy to verified custome.~ ~9.mplain,ts: Qn v.ehicles ~ligible for war- .
ranty repair.
This repair will be covered under Mazda's Service Adjustment Warranty term (12 months/12 ,000
· .
miles) .
· ·, ·~' .: .
Additional diagnostic time cannot be claimed for this repair.
This Service Bulletin cannot be combined with a wheel alignment.
' i.
·,;
Warranty Type
A
Symptom Code
30
Damage Code
9H
Part Number Main Cause
Quantity
Operation Number I Labor Hours:
5555-FE-001
0
XXF11XAX I 0.4 Hrs.
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