02-006-18-3449
Service Bulletin Details
Public Details for: 02-006-18-3449
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
- 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 - 2002 - 2001 - 2000 - 1999 -
Models from 2018
2018 MAZDA CX-3 |
2018 MAZDA CX-5 |
2018 MAZDA CX-9 |
2018 MAZDA MAZDA3 |
2018 MAZDA MAZDA6 |
2018 MAZDA MX-5 |
Models from 2017
2017 MAZDA CX-3 |
2017 MAZDA CX-5 |
2017 MAZDA CX-9 |
2017 MAZDA MAZDA3 |
2017 MAZDA MAZDA6 |
2017 MAZDA MX-5 |
Models from 2016
2016 MAZDA CX-3 |
2016 MAZDA CX-5 |
2016 MAZDA CX-9 |
2016 MAZDA MAZDA3 |
2016 MAZDA MAZDA6 |
2016 MAZDA MX-5 |
Models from 2015
2015 MAZDA CX-5 |
2015 MAZDA CX-9 |
2015 MAZDA MAZDA3 |
2015 MAZDA MAZDA5 |
2015 MAZDA MAZDA6 |
2015 MAZDA MX-5 |
Models from 2014
2014 MAZDA CX-5 |
2014 MAZDA CX-9 |
2014 MAZDA MAZDA2 |
2014 MAZDA MAZDA3 |
2014 MAZDA MAZDA5 |
2014 MAZDA MAZDA6 |
2014 MAZDA MX-5 |
Models from 2013
2013 MAZDA CX-5 |
2013 MAZDA CX-9 |
2013 MAZDA MAZDA2 |
2013 MAZDA MAZDA3 |
2013 MAZDA MAZDA5 |
2013 MAZDA MAZDA6 |
2013 MAZDA MX-5 |
Models from 2012
2012 MAZDA CX-7 |
2012 MAZDA CX-9 |
2012 MAZDA MAZDA2 |
2012 MAZDA MAZDA3 |
2012 MAZDA MAZDA5 |
2012 MAZDA MAZDA6 |
2012 MAZDA MX-5 |
Models from 2011
2011 MAZDA CX-7 |
2011 MAZDA CX-9 |
2011 MAZDA MAZDA2 |
2011 MAZDA MAZDA3 |
2011 MAZDA MAZDA5 |
2011 MAZDA MAZDA6 |
2011 MAZDA MX-5 |
2011 MAZDA RX-8 |
2011 MAZDA TRIBUTE |
2011 MAZDA TRIBUTE HYBRID |
Models from 2010
2010 MAZDA CX-7 |
2010 MAZDA CX-9 |
2010 MAZDA MAZDA3 |
2010 MAZDA MAZDA5 |
2010 MAZDA MAZDA6 |
2010 MAZDA MX-5 |
2010 MAZDA RX-8 |
2010 MAZDA TRIBUTE |
Models from 2009
2009 MAZDA B-SERIES TRUCK |
2009 MAZDA CX-7 |
2009 MAZDA CX-9 |
2009 MAZDA MAZDA3 |
2009 MAZDA MAZDA5 |
2009 MAZDA MAZDA6 |
2009 MAZDA MX-5 |
2009 MAZDA RX-8 |
2009 MAZDA TRIBUTE |
Models from 2008
2008 MAZDA B-SERIES TRUCK |
2008 MAZDA CX-7 |
2008 MAZDA CX-9 |
2008 MAZDA MAZDA3 |
2008 MAZDA MAZDA5 |
2008 MAZDA MAZDA6 |
2008 MAZDA MX-5 |
2008 MAZDA RX-8 |
2008 MAZDA TRIBUTE |
Models from 2007
2007 MAZDA B-SERIES TRUCK |
2007 MAZDA CX-7 |
2007 MAZDA CX-9 |
2007 MAZDA MAZDA3 |
2007 MAZDA MAZDA5 |
2007 MAZDA MAZDA6 |
2007 MAZDA MX-5 |
2007 MAZDA RX-8 |
2007 MAZDA TRIBUTE |
Models from 2006
2006 MAZDA B-SERIES TRUCK |
2006 MAZDA MAZDA3 |
2006 MAZDA MAZDA5 |
2006 MAZDA MAZDA6 |
2006 MAZDA MPV |
2006 MAZDA MX-5 |
2006 MAZDA RX-8 |
2006 MAZDA TRIBUTE |
Models from 2005
2005 MAZDA B-SERIES TRUCK |
2005 MAZDA MAZDA3 |
2005 MAZDA MAZDA6 |
2005 MAZDA MIATA |
2005 MAZDA MPV |
2005 MAZDA RX-8 |
2005 MAZDA TRIBUTE |
Models from 2004
2004 MAZDA B-SERIES TRUCK |
2004 MAZDA MAZDA3 |
2004 MAZDA MAZDA6 |
2004 MAZDA MIATA |
2004 MAZDA MPV |
2004 MAZDA RX-8 |
2004 MAZDA TRIBUTE |
Models from 2003
2003 MAZDA B-SERIES TRUCK |
2003 MAZDA MAZDA6 |
2003 MAZDA MIATA |
2003 MAZDA MPV |
2003 MAZDA PROTEGE |
2003 MAZDA TRIBUTE |
Models from 2002
2002 MAZDA 626 |
2002 MAZDA B-SERIES TRUCK |
2002 MAZDA MIATA |
2002 MAZDA MILLENIA |
2002 MAZDA MPV |
2002 MAZDA PROTEGE |
2002 MAZDA TRIBUTE |
Models from 2001
2001 MAZDA 626 |
2001 MAZDA B-SERIES TRUCK |
2001 MAZDA MIATA |
2001 MAZDA MILLENIA |
2001 MAZDA MPV |
2001 MAZDA PROTEGE |
2001 MAZDA TRIBUTE |
Models from 2000
2000 MAZDA 626 |
2000 MAZDA B-SERIES TRUCK |
2000 MAZDA MIATA |
2000 MAZDA MILLENIA |
2000 MAZDA MPV |
2000 MAZDA PROTEGE |
Models from 1999
1999 MAZDA 626 |
1999 MAZDA B-SERIES TRUCK |
1999 MAZDA MIATA |
1999 MAZDA MILLENIA |
1999 MAZDA PROTEGE |
Technical Service Bulletin Mazda North American Operations Irvine, CA 92618-2922 Subject: SHOCK ABSORBER REPLACEMENT GUIDELINES Bulletin No.: 02-006/18 Last Issued: 03/26/2018 BULLETIN NOTES This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. Previously Issued TSBs: Date(s) issued Previously Issued TSBs: Date(s) issued 02-004/16 02/15/16 02-005/09 06/05/09 02-001/13 01/14/13 02-004/08 05/18/08 02-004/11 07/11/11 02-001/04 01/15/04 APPLICABLE MODEL(S)/VINS 1999-2009 B-Series 1999-2002 626 2004-2018 Mazda3 2007-2012 CX-7 2016-2018 CX-3 1999-2003 Protege 2000-2006 MPV 2006-2015 Mazda5 2007-2018 CX-9 1999-2005 Miata 2001-2011 Tribute 2003-2018 Mazda6 2006-2018 MX-5 1999-2002 Millenia 2011-2014 Mazda2 2013-2018 CX-5 2004-2011 RX-8 DESCRIPTION Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal. SERVICE INFORMATION 1. Inspect the shock absorber by using the following guidelines to determine if shock absorber replacement is necessary or not. If it is oil seepage, the shock absorber does NOT need to be replaced. If it is oil leakage, the shock absorber needs to be replaced. NOTE: Warranty claims submitted for oil seepage shock absorbers will be denied or subject to debit. Page 1 of 5 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2018 Mazda North American Operations, U.S.A. Bulletin No.: 02-006/18 Last Issued: 03/26/2018 CAUSE OF OIL SEEPAGE Oil seepage is caused by the following factors and is not a problem: A small amount of oil seeps outside through the dust lip during normal operation. The oil film thickness is uneven due to production variation of rod and seal. When the rod (1) receives input from the road and extends upward, most of the oil (2) on the rod is scraped off by the main lip (3) and some remains inside the dust lip (4). When the rod extends further, then most of the remaining oil (5) on the rod is scraped off by the dust lip, and a small amount of oil seeps out (6). CAUSE OF OIL LEAKAGE Oil leakage is caused by the following factors and is a problem: The rod is damaged (dent, etching, rust, or foreign substance). The lips are damaged. Page 2 of 5 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2018 Mazda North American Operations, U.S.A. Bulletin No.: 02-006/18 Last Issued: 03/26/2018 SYMPTOM STRUT DESCRIPTION / REPLACEMENT CRITERIA Oil seepage comes out below the bump cap (1) and may run down the sides, but does not run past the spring seat. The surface appears dirty due to oil and dust, but it is not wet with oil dripping / running down the sides. The damping function is still performing correctly. Dealer action: Clean and dry the unit as much as possible. NO REPLACEMENT NECESSARY. SHOCK ABSORBER WITH SPRING SEAT Oil seepage comes out below the bump cap (1) and may run down the sides, but does not run past the spring seat. The surface appears dirty due to oil and dust, but it is not wet with oil dripping / running down the sides. The damping function is still performing correctly. Dealer action: Clean and dry the unit as much as possible. NO REPLACEMENT NECESSARY. Page 3 of 5 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2018 Mazda North American Operations, U.S.A. Bulletin No.: 02-006/18 Last Issued: 03/26/2018 SHOCK Oil seepage comes out under the dust cover (1) and covers not more than 50% of the outer cylinder (2) length (3). The surface appears dirty due to oil and dust, but it is not wet with oil dripping / running down the sides. The damping function is still performing correctly. Dealer action: Clean and dry the unit as much as possible. NO REPLACEMENT NECESSARY. STRUT Oil leakage comes out below the bump cap (1) and runs down the sides past the spring seat. The surface appears wet with oil dripping / running down the sides. Dealer action: REPLACE THE UNIT. Page 4 of 5 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2018 Mazda North American Operations, U.S.A. Bulletin No.: 02-006/18 Last Issued: 03/26/2018 SHOCK ABSORBER WITH SPRING SEAT Oil leakage comes out below the bump cap (1) and runs down the sides past the spring seat. The surface appears wet with oil dripping / running down the sides. Dealer action: REPLACE THE UNIT. SHOCK Oil leakage comes out under the dust cover (1) and covers 50% or more of the outer cylinder (2) length (3). The surface appears wet with oil dripping / running down the sides. Dealer action: REPLACE THE UNIT. Page 5 of 5 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2018 Mazda North American Operations, U.S.A.