SA-061-17

ODOMETER SETTING SERVICE
DESCRIPTION
In an effort to achieve a higher level of Customer
andAmerican
retain the
value of Mazda’s
© 2017Experience
Mazda North
Operations,
U.S.A. vehicles, MNAO Warranty Operations is
allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting
service.
With the use of SPECMO’s services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of
replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since
odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional.
However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
SPECMO Odometer Setting Process
From the time the dealer receives the new IPC from the PDC and overnights to SPECMO for odometer setting, the complete process
can take 2-3 days. Therefore, dealers are encouraged to provide an MCVP to the customer.
SPECMO requires the following forms in all shipments for odometer setting:
• SPECMO Unit Ship-In Form (completely filled-out, click here for attachment)
• RO/PO
The dealer can overnight the package to SPECO and request the Fed-EX overnight return shipping to reduce vehicle down time.
SPECMO will complete the odometer setting within 24 48 hours upon receipt of IPC.
WARRANTY INFORMATION
When replacing an IPC within the warranty period and utilizing the odometer setting service, two warranty claims must be submitted.
The first warranty claim is for the IPC replacement and associated labor, and the second is for the non-warrantable odometer setting
service. The claim for the odometer setting service must be submitted as a separate non-warrantable sublet with DSA or DSM
authorization.
Note: Odometer setting service must be claimed as non-warrantable AWA or DSA.
Symptom Code
Damage Code
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
Sublet Number:
Sublet Code:
Sublet Amount:
Authorization
99
99
****-55-471
0
T0603XRX / 0
Invoice Number
M2 - Non-Warrantable Expense
Enter invoice charge
DSA or DSM Authorization
*PNMC will vary based on vehicle, year, and model.
Note: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to
comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or
replacement.
 	
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Attention: Service Managers/Parts Managers/Warranty Administrators
Odometer Setting Service
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO
Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for
Instrument Panel Cluster (IPC) odometer setting service.
When an IPC replacement is necessary, the new IPC odometer reading is zero miles. Under our current policy, the
technician must affix a label on the vehicle’s driver side ”B” pillar and hand write the last known odometer
reading. This process negatively impacts the value of the vehicle and more importantly the Customer Experience.
With the use of SPECMO’s services, a Mazda dealer can get the odometer setting updated to reflect the correct
mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher
level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not
warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance
(AWA) or DSA that can be utilized to cover this service expense.
SPECMO Odometer Setting Process
From the time the dealer receives the new IPC from the PDC and overnights to SPECMO for odometer setting,
the complete process can take 2-3 days. Therefore, dealers are encouraged to provide an MCVP to the customer.
SPECMO requires the following forms in all shipments for odometer setting:

SPECMO Unit Ship-In Form (completely filled-out)

RO/PO
The dealer can overnight the package to SPECO and request the Fed-EX overnight return shipping to reduce
vehicle down time. SPECMO will complete the odometer setting within 24-48 hours upon receipt of IPC.
Note: Please refer to attachment 1 - “How to Ship Units In for Odometer Set” for complete step-by step process
and attachment 2 - “SPECMO Unit Ship-In Form” required for all odometer setting requests. SPECMO Unit Ship-In
form and process will be available via MXConnect/Warranty/Reference under Odometer Setting Service.
Claim Submission
When replacing an IPC within the warranty period and utilizing the odometer setting service, two warranty claims
must be submitted. The first warranty claim is for the IPC replacement and associated labor, and the second is
for the non-warrantable odometer setting service. The claim for the odometer setting service must be submitted
as a separate non-warrantable sublet with DSA or DSM authorization.
Note: Odometer setting service must be claimed as non-warrantable AWA or DSA.
Non-Warrantable Sublet Claim Submission
Warranty Information
Symptom Code
99
Damage Code
99
PNMC
5555-SP-ECMO
Quantity
Zero
Labor Operation
YY784XRX
Labor
Hours*
0.3 - sublet administration
Sublet Number
Invoice Number
Sublet Code
M2 - Non-Warrantable Expense
Sublet Amount
Enter invoice amount
Authorization
DSA or DSM Authorization
*
Labor hours are for sublet administration. Do not use labor operation
MM030XRX for sublet administration as the claim will reject.
Note: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s
responsibility to comply with Federal, State, and local laws concerning odometer and related documentation
requirements when providing a repair or replacement.