09-039-14-2923

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2014 Mazda Motor of America, Inc.
Subject:
HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING
TROUBLESHOOTING PROCEDURE
Bulletin No:
09-039/14
Last Issued:
09/09/2014
MULTI-MODEL - HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING
PROCEDURE
BULLETIN NOTE
• This bulletin supersedes the previous bulletins 09-019/13 issued 06/14/13, 09-014/12 issued 03/16/12 and
08/10/12, 09-008/11 issued 02/23/11, 09-007/10 issued 02/08/2010 and 09-042/08 issued 12/23/08.
APPLICABLE MODEL(S)/VINS
•
2013-2015 CX-5
2007-2015 CX-9
2008-2015 Mazda5
2009-2015 MX-5
2008-2012 CX-7
2010-2015 Mazda3
2009-2015 Mazda6
2009-2011 RX-8
Applies only to models equipped with Hands-Free Bluetooth
DESCRIPTION
Some vehicles may exhibit BLUETOOTH® hands-free and/or text messaging related concerns.
To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.
Customers experiencing related concerns should have their vehicle and/or device inspected according to the
following procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Check MS3 Online (Mazda Service Support System) for related service bulletins and service alerts.
3. Verify that the customer has provided the correct phone or device.
4. Confirm the device compatibility by web or smartphone.
Go to:
1. Web
www.MazdaUSA.com/Bluetooth
2. Smartphone
MyMazda app; press MAZDA CONNECT
NOTE:
•
•
When checking compatibility, be aware that phones may be approved for some functions but not
for others.
Scroll down to make sure there are no red X’s in the compatibility list.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-039/14
Last Issued: 09/09/2014
© 2014 Mazda Motor of America, Inc.
5. If the steps above did not resolve the customer’s concern, contact Mazda Hands-Free System Customer
Care at (800) 430-0153 to review the concern further.
NOTE:
•
•
If for any reason there was a mis-communication regarding the concern written on the RO, the
Mazda Hands-Free System Customer Care representative can clarify it.
If Mazda Hands-Free System Customer Care has provided you a case number, they have determined there could be a problem with the hands-free module. However, a case number does not
mean automatic module replacement. Proceed to next step.
6. Troubleshoot the vehicle according to the instruction on MS3 online or the Workshop Manual (ex. CX-5
WSM shown below):
SECTION 09 > BODY AND ACCESSORIES > ON-BOARD DIAGNOSTICS:
•
•
•
•
•
•
•
•
FOREWORD [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
DTC INSPECTION [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
DTC TABLE [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
DTC: B116A:12, 26:Er82 [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
DTC: B116A:13 [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
DTC: B116A:44, 26:Er86 [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
DTC: U0197:00/26:Er81 [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
DIAGNOSTIC ASSIST FUNCTION [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL)
SYSTEM)]
SECTION 09 > BODY AND ACCESSORIES > SYMPTOM TROUBLESHOOTING:
•
•
•
FOREWORD [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
TROUBLESHOOTING INDEX [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
HANDS-FREE TELEPHONE SYSTEM DOES NOT RECEIVE/TRANSMIT CALLS, DOES NOT
CONNECT [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
CALLER'S VOICE VOLUME TOO LOW, OR NOISE INTERRUPTS CALL [Bluetooth SYSTEM (HANDSFREE TELEPHONE (HF/TEL) SYSTEM)]
ADDRESSEE'S VOICE VOLUME TOO LOW, OR NOISE INTERRUPTS CALL [Bluetooth SYSTEM
(HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)]
•
•
-
If the cause cannot be determined through MS3 online or the Workshop Manual, contact the Mazda
Technical Hotline for assistance and support.
NOTE: The Mazda Technical Assistance Hotline does not provide authorization for warranty or
parts ordering.
-
If it is determined that a new hands-free module is required, proceed to next step.
NOTE: Provide the case number to your parts dept. so they can order the part.
7. Replace the hands-free module according to the instruction on MS3 online or the Workshop Manual (section
09 > Body and Accessories > Entertainment > Bluetooth UNIT REMOVAL/INSTALLATION).
8. Verify the repair.
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Bulletin No: 09-039/14
Last Issued: 09/09/2014
© 2014 Mazda Motor of America, Inc.
PARTS INFORMATION
Review the points below when ordering a hands-free Bluetooth unit:
NOTE:
•
•
•
Use the Mazda Hands-Free System Customer Care case number to place the order with United
Radio for the part exchange.
Place the order online (it is not necessary to call United Radio directly).
Select the United Radio link from the DAG (Dealer Assistance Group) Exchange Central website:
•
https://portal.mazdausa.com/dealershome/service_parts/dag/exchange_page_1.htm
WARRANTY INFORMATION
NOTE: For this TSB only, dealers may use actual time (up to a maximum of 0.9 hr.) to cover any necessary
diagnostic time.
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