09-030-16-3204

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2016 Mazda Motor of America, Inc.
Subject:
Bulletin No:
09-030/16
Last Issued:
05/10/2016
TOUCH SCREEN LOCKS UP (BLACK SCREEN) OR DOES NOT RESPOND
MULTI-MODEL - TOUCH SCREEN LOCKS UP (BLACK SCREEN) OR DOES NOT RESPOND
BULLETIN NOTE
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red beside the
change bars.
Previous TSBs:
Date(s) Issued:
09-025/15
06/24/15
APPLICABLE MODEL(S)/VINS
2015 CX-5 vehicles with VINs JM3KE******471612 - 599999 (produced from April 14, 2014 to Nov. 25, 2014)
2015 Mazda6 vehicles with VINs JM1GJ******180696 - 299999 (produced from April 9, 2014 to Dec. 1, 2014)
2014-2015 CX-9 vehicles with VINs JM3TB******441521 - 460027 (produced from April 25, 2014 to April 1,
2015)
DESCRIPTION
Some vehicles may exhibit a touch screen that locks up (black screen) or does not respond. However, in either
case the audio sound is normal.
This concern may be caused by an internal failure of the audio unit. The production process at the audio supplier has been improved to eliminate these concerns.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Replace the audio unit with a modified exchange unit according to the instructions on MS3 online or the
Workshop Manual:
• CX-5: Section 09-20 AUDIO UNIT REMOVAL/INSTALLATION
• CX-9: Section 09-20 AUDIO UNIT REMOVAL/INSTALLATION
• Mazda6: Section 09-20 AUDIO UNIT REMOVAL/INSTALLATION
NOTE: Use exchange unit only from United Radio. DO NOT automatically order a new part for warranty
replacement.
3. Verify the repair.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-030/16
Last Issued: 05/10/2016
© 2016 Mazda Motor of America, Inc.
PART(S) INFORMATION
Part Number
Description
Qty.
Applicable Country
GJS1-66-DV0C
Audio Unit
1
USA, Canada and Mexico
GJS2-66-DV0C
Audio Unit
1
USA, Canada and Mexico
KJ01-66-DV0C
Audio Unit
1
USA, Canada and Mexico
TK21-66-DV0D
Audio Unit
1
USA and Canada
TK22-66-DV0C
Audio Unit
1
USA and Canada
TK23-66-DV0C
Audio Unit
1
Mexico
TK24-66-DV0C
Audio Unit
1
Mexico
NOTE:
•
•
•
Confirm the correct part number in the GEPC for the subject vehicle.
Place the order with United Radio for the part exchange.
It is not necessary to call United Radio directly, place the order online, via the United Radio
Website.
Access the United Radio Website using either one of the links below:
1
Go to: https://portal.mazdausa.com/dealershome/service_parts/dag/exchange_page_1.htm
Then select “United Radio Website” and log in.
OR
2
Go to: http://Dealers.mazdausa.com/
Then select “Parts and Accessories”, “Parts”, “Exchange Central”, then select “United Radio Website”
and log in.
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Bulletin No: 09-030/16
Last Issued: 05/10/2016
© 2016 Mazda Motor of America, Inc.
WARRANTY INFORMATION
NOTE:
•
•
•
•
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
This TSB can be performed by D329 Mazda Certified Lube Technicians.
Warranty Type
A
Symptom Code
61
Damage Code
9W
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
SEE PART(S) INFORMATION
0
XXL4XXRX / 0.3 Hrs. (CX-5 and Mazda6)
XXL4XXRX / 0.4 Hrs. (CX-9)
TSB can be performed by D329
Mazda Certified Lube Technicians:
Yes
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