01-006-21-3779a
Service Bulletin Details
Public Details for: 01-006-21-3779a
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
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Models from 2021
2021 MAZDA CX-3 |
2021 MAZDA CX-30 |
2021 MAZDA CX-5 |
2021 MAZDA CX-9 |
2021 MAZDA MAZDA3 |
2021 MAZDA MAZDA6 |
2021 MAZDA MX-5 |
Models from 2020
2020 MAZDA CX-3 |
2020 MAZDA CX-30 |
2020 MAZDA CX-5 |
2020 MAZDA CX-9 |
2020 MAZDA MAZDA3 |
2020 MAZDA MAZDA6 |
2020 MAZDA MX-5 |
Models from 2019
2019 MAZDA CX-3 |
2019 MAZDA CX-5 |
2019 MAZDA CX-9 |
2019 MAZDA MAZDA3 |
2019 MAZDA MAZDA6 |
2019 MAZDA MX-5 |
Models from 2018
2018 MAZDA CX-3 |
2018 MAZDA CX-5 |
2018 MAZDA CX-9 |
2018 MAZDA MAZDA3 |
2018 MAZDA MAZDA6 |
2018 MAZDA MX-5 |
Models from 2017
2017 MAZDA CX-3 |
2017 MAZDA CX-5 |
2017 MAZDA CX-9 |
2017 MAZDA MAZDA3 |
2017 MAZDA MAZDA6 |
2017 MAZDA MX-5 |
Models from 2016
2016 MAZDA CX-3 |
2016 MAZDA CX-5 |
2016 MAZDA CX-9 |
2016 MAZDA MAZDA3 |
2016 MAZDA MAZDA6 |
2016 MAZDA MX-5 |
Models from 2015
2015 MAZDA CX-5 |
2015 MAZDA CX-9 |
2015 MAZDA MAZDA3 |
2015 MAZDA MAZDA5 |
2015 MAZDA MAZDA6 |
2015 MAZDA MX-5 |
Models from 2014
2014 MAZDA CX-5 |
2014 MAZDA CX-9 |
2014 MAZDA MAZDA2 |
2014 MAZDA MAZDA3 |
2014 MAZDA MAZDA5 |
2014 MAZDA MAZDA6 |
2014 MAZDA MX-5 |
Models from 2013
2013 MAZDA CX-5 |
2013 MAZDA CX-9 |
2013 MAZDA MAZDA2 |
2013 MAZDA MAZDA3 |
2013 MAZDA MAZDA5 |
2013 MAZDA MAZDA6 |
2013 MAZDA MX-5 |
Models from 2012
2012 MAZDA CX-7 |
2012 MAZDA CX-9 |
2012 MAZDA MAZDA2 |
2012 MAZDA MAZDA3 |
2012 MAZDA MAZDA5 |
2012 MAZDA MAZDA6 |
2012 MAZDA MX-5 |
Models from 2011
2011 MAZDA CX-7 |
2011 MAZDA CX-9 |
2011 MAZDA MAZDA2 |
2011 MAZDA MAZDA3 |
2011 MAZDA MAZDA5 |
2011 MAZDA MAZDA6 |
2011 MAZDA MX-5 |
2011 MAZDA RX-8 |
2011 MAZDA TRIBUTE |
Models from 2010
2010 MAZDA B-SERIES |
2010 MAZDA CX-7 |
2010 MAZDA CX-9 |
2010 MAZDA MAZDA3 |
2010 MAZDA MAZDA5 |
2010 MAZDA MAZDA6 |
2010 MAZDA MX-5 |
2010 MAZDA RX-8 |
2010 MAZDA TRIBUTE |
Models from 2009
2009 MAZDA B-SERIES TRUCK |
2009 MAZDA CX-7 |
2009 MAZDA CX-9 |
2009 MAZDA MAZDA3 |
2009 MAZDA MAZDA5 |
2009 MAZDA MAZDA6 |
2009 MAZDA MX-5 |
2009 MAZDA RX-8 |
2009 MAZDA TRIBUTE |
Models from 2008
2008 MAZDA B-SERIES TRUCK |
2008 MAZDA CX-7 |
2008 MAZDA CX-9 |
2008 MAZDA MAZDA3 |
2008 MAZDA MAZDA5 |
2008 MAZDA MAZDA6 |
2008 MAZDA MX-5 |
2008 MAZDA RX-8 |
2008 MAZDA TRIBUTE |
Models from 2007
2007 MAZDA B-SERIES TRUCK |
2007 MAZDA CX-7 |
2007 MAZDA CX-9 |
2007 MAZDA CX9 |
2007 MAZDA MAZDA3 |
2007 MAZDA MAZDA5 |
2007 MAZDA MAZDA6 |
2007 MAZDA MX-5 |
2007 MAZDA RX-8 |
2007 MAZDA TRIBUTE |
Models from 2006
2006 MAZDA B-SERIES TRUCK |
2006 MAZDA MAZDA3 |
2006 MAZDA MAZDA5 |
2006 MAZDA MAZDA6 |
2006 MAZDA MPV |
2006 MAZDA MX-5 |
2006 MAZDA RX-8 |
2006 MAZDA TRIBUTE |
Models from 2005
2005 MAZDA B-SERIES TRUCK |
2005 MAZDA MAZDA3 |
2005 MAZDA MAZDA6 |
2005 MAZDA MIATA |
2005 MAZDA MPV |
2005 MAZDA RX-8 |
2005 MAZDA TRIBUTE |
Models from 2004
2004 MAZDA B-SERIES TRUCK |
2004 MAZDA MAZDA3 |
2004 MAZDA MAZDA6 |
2004 MAZDA MIATA |
2004 MAZDA MPV |
2004 MAZDA RX-8 |
2004 MAZDA TRIBUTE |
Models from 2003
2003 MAZDA B-SERIES TRUCK |
2003 MAZDA MAZDA6 |
2003 MAZDA MIATA |
2003 MAZDA MPV |
2003 MAZDA PROTEGE |
2003 MAZDA TRIBUTE |
Models from 2002
2002 MAZDA 626 |
2002 MAZDA B-SERIES TRUCK |
2002 MAZDA MIATA |
2002 MAZDA MILLENIA |
2002 MAZDA MPV |
2002 MAZDA PROTEGE |
2002 MAZDA TRIBUTE |
Models from 2001
2001 MAZDA 626 |
2001 MAZDA B-SERIES TRUCK |
2001 MAZDA MIATA |
2001 MAZDA MILLENIA |
2001 MAZDA MPV |
2001 MAZDA PROTEGE |
2001 MAZDA TRIBUTE |
Models from 2000
2000 MAZDA 626 |
2000 MAZDA B-SERIES TRUCK |
2000 MAZDA MIATA |
2000 MAZDA MILLENIA |
2000 MAZDA MPV |
2000 MAZDA PROTEGE |
2000 MAZDA TRIBUTE |
Models from 1999
1999 MAZDA 626 |
1999 MAZDA B-SERIES TRUCK |
1999 MAZDA MIATA |
1999 MAZDA MILLENIA |
1999 MAZDA MPV |
1999 MAZDA PROTEGE |
Models from 1998
1998 MAZDA 626 |
1998 MAZDA B-SERIES TRUCK |
1998 MAZDA MIATA |
1998 MAZDA MILLENIA |
1998 MAZDA MPV |
1998 MAZDA PROTEGE |
Models from 1997
1997 MAZDA 626 |
1997 MAZDA B-SERIES TRUCK |
1997 MAZDA MIATA |
1997 MAZDA MILLENIA |
1997 MAZDA MPV |
1997 MAZDA PROTEGE |
BULLETIN NOTES This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. Previous TSBs: Date(s) Issued: Previous TSBs Date(s) Issued: 01-006/21 02/08/21 01-017/12 05/23/12 01-001/19 01/02/19 01-003/11 01/12/11 01-008/18 03/26/18 01-009/10 08/24/10, 06/11/10, 02/15/10, and 02/02/10 01-004/16 02/15/16 01-029/06 07/28/06 APPLICABLE MODEL(S)/VINS 1995-2009 B-Series 1997-2002 626 2004-2021 Mazda3 2007-2012 CX-7 2016-2021 CX-3 1997-2003 Protege 1997-2006 MPV 2006-2015 Mazda5 2007-2021 CX-9 2020-2021 CX-30 1997-2005 Miata 2001-2011 Tribute 2003-2021 Mazda6 2006-2021 MX-5 2022 MX-30 1997-2002 Millenia 2011-2014 Mazda2 2013-2021 CX-5 2004-2011 RX-8 DESCRIPTION This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure. Page 1 of 9 08/26/2021 09:47 AM tlawrenc ADDITIONAL INFORMATION FOR MX-30: The MX-30 is equipped with 2 batteries: • A lead-acid battery (1) which feeds the features consuming less power, such as ECU, lights or audio. • A high-voltage battery (2), which supplies the power for high-voltage systems such as the motor and the inverter. Lead-acid battery (1) High-voltage battery (2) The high-voltage battery (1) is located under the vehicle’s floor. The lead-acid battery is charged by the high-voltage battery when the EV system is activated. If the power is turned ON many times without activating the EV system, the lead-acid battery may discharge completely, making it impossible to turn the ignition ON and to activate the EV system. The table below describes the situations in which charging the battery is necessary. Lead-acid battery Showroom vehicles with ignition OFF The doors are opened and closed at least 10 times/hour. Activate the EV system at least 1 hour every morning, after noon and night. The doors are opened and closed 2 or 3 times/hour. Activate the EV system at least 1 hour every morning and afternoon. The doors are opened and closed 2 or 3 times a day. Activate the EV system at least 1 hour every morning. Stored vehicles The doors are opened and closed 2 or 3 times per month. Activate the EV system at least 1 hour every month. Page 2 of 9 08/26/2021 09:47 AM tlawrenc High-voltage battery Verify the State-of-charge (SOC) in the instrument cluster. If the SOC is lower than 26%, charge it to 50% (either by normal charging or quick charging). NOTE: • While explaining the vehicle functionalities to a customer using a showroom vehicle, have the EV system activated. • The READY indication (1) is displayed in the instrument cluster when the EV system is activated. • If the vehicle has value other than 90% set for the maximum charge limit, reset it to 90% on Mazda Connect before handing the vehicle to the customer. Prevention of high voltage battery discharging • Before leaving the vehicle, make sure that the power switch is switched OFF (READY indication is not displayed). • When the high voltage battery charge display shows “---” (2) in the instrument cluster, charge the battery immediately just after you notice the indication without performing “READY ON” operation. If the vehicle has to be moved, minimize the frequency of “READY ON” operation and record how many times it has been done. NOTE: When the high voltage battery charge display shows “---”, the charge level is 0% or less. If “READY ON” operation is done several times in this situation, the high voltage battery may not keep in a good condition and, in the worst case, it will need to be replaced. Page 3 of 9 08/26/2021 09:47 AM tlawrenc REPAIR PROCEDURE BATTERY VISUAL INSPECTION Visually check battery for the following: • The surface of the battery should be dry and clean (no dirt). If it is not, wipe away the dirt and moisture with a damp cloth. If a dry cloth is used, static electricity could ignite the battery vapor gas. • Ensure there is no corrosion (rust) or dirt on the battery terminals and that the connections are tight. If the battery terminals are loose, tighten them. If there is any corrosion (rust), use a wire brush to remove it. • Check the liquid level (non-sealed battery). Make sure that the liquid level in each cell is between the upper and lower level. If the liquid level is low, remove the cap and fill with distilled water to the upper level. If any other water than distilled is used, it could cause the battery to discharge. Do not overfill the battery. If the battery is overfilled, liquid will leak. • Verify the battery case is not damaged or deformed. If the battery case is deformed, it is recommended to replace the battery, as the inside of the battery may also be damaged. • Install the battery securely in the vehicle using the battery clamp. ○ ○ ○ ○ ○ ○ The following are indications the battery is nearly dead and may need to be replaced soon: • • • • • • • The battery liquid level requires topping off more often. The need to recharge the battery becomes more frequent. The engine cranking speed is insufficient to start engine. When you press/depress the accelerator pedal, the intensity of the headlight/interior lights changes. The electrolyte liquid levels between the cells varies. The electrolyte liquid becomes dirty. The turn signals blink slower than normal. BATTERY INSPECTION AND RECHARGE PROCEDURE NOTE: • Some batteries may be equipped with a "battery eye". The battery eye color simply indicates the battery state-ofcharge, not its condition. Do not replace a battery based solely on the indication given by the battery eye. Always follow the procedure shown below for proper inspection of the battery condition. • This procedure should be performed using the Mazda DCA-8000PM battery management system. Refer to TSB BATTERY TEST PROCEDURE REQUIREMENTS USING THE DCA-8000PM. Page 4 of 9 08/26/2021 09:47 AM tlawrenc Step Inspection Result Action 1 Inspect the battery with the D CA-8000PM. “GOOD BATTERY” “GOOD-RECHARGE” Return vehicle to inventory Refer to the following “Discha rged Battery Inspection” and “ Discharged Battery Troubles hooting Procedure” and chec k if there is any problem on v ehicle side. If not, perform “B attery Diagnostics” on the bat tery using the DCA-8000PM. “CHARGE AND RETEST” Refer to the following “Discha rged Battery Inspection” and “ Discharged Battery Troubles hooting Procedure” and chec k if there is any problem on v ehicle side. If not, perform “B attery Diagnostics” on the bat tery using the DCA-8000PM. “REPLACE BATTERY” Replace battery. DISCHARGED BATTERY INSPECTION Possible Factors • Battery discharging current is exceeding charging current. Engine idling too long with high electric load (i.e. traffic jam at night or in the rain). Excessive use of electric devices with engine off (generator not working). Generator problem (i.e. loose drive belt, internal failure, damage). Poor or no contact between battery and generator. Generator control problem (i.e. short circuit or contact loss of field coil control circuit / generator output voltage signal circuit). Electric load too high, especially due to aftermarket equipments. • Too much electric consumption while vehicle is not in use. Electric devices left on. Excessive use of electric devices with engine off (generator not working). Vehicle not in use for long periods of time. Excessive parasitic draw, especially due to aftermarket equipments. • Weak battery. Low electrolyte, electrode plate deterioration. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Page 5 of 9 08/26/2021 09:47 AM tlawrenc DISCHARGED BATTERY TROUBLESHOOTING PROCEDURE NOTE: If needed, use the “Battery Diagnostics” of the Mazda DCA-8000PM to test the charging and starting systems by following the on-screen instructions to enter the appropriate information. Refer to the Mazda DCA-8000PM Quick Start Guide or Midtronics online Instruction Manual for more information. Step Inspection Result Action 1 Measure the parasitic draw of the vehicle. Refer to MGSS ( BATTERY INSPECTION/Par asitic Draw.) Is it within spec? Note: The following are consi dered normal parasitic draw v alues for aftermarket accesso ries. YES Go to next step. NO Repair or replace the malfunc tioning part. YES Go to next step. NO Repair or replace the malfunc tioning part. • Remote engine st arter - up to 15 mA • Radar de tector - u p to 15 m A • Anti-theft alarm - u p to 15 m A • Navigatio n system - up to 1 5 mA • Cell pho ne charg er - 0-60 mA • DVD pla yer - up t o 5 mA 2 Check the connection of harn ess & connectors between P CM field coil control and gene rator. Page 6 of 9 08/26/2021 09:47 AM tlawrenc Are all items OK? Refer to MGSS (BATTERY I NSPECTION/ GENERATOR INSPECTION) 3 4 Measure the generator voltag e. Is it within spec? Refer to MGSS (BATTERY I NSPECTION/ GENERATOR INSPECTION) YES Go to next step. NO Inspect generator according t o MGSS (BATTERY INSPEC TION/ GENERATOR INSPE CTION). If anything is wrong, repair or replace the malfunct ioning part. Ask customer’s usage of elec tric devices and check if any of following conditions apply. - Engine idling too long with h igh electric load (i.e. traffic ja m at night or in the rain). - Excessive use of electric de vices with engine off (generat or not working). - Electric devices left on. - Vehicle not in use for long p eriods. Do they apply? NOTE: Even if the battery is dead, it may be recovered jus t with normal driving after a ju mp start as long as the chargi ng system is working properly . YES Advise customer of proper us age of electric devices. NO Refer to the appropriate troub leshooting procedure on MG SS. (It may not be a “dead ba ttery”). Refer to MGSS (SYMPTOM TROUBLESHOOTING / NO. 3 WILL NOT CRANK and NO .4 HARD TO START/LONG CRANK/ERRATIC START/E RRATIC CRANK). Page 7 of 9 08/26/2021 09:47 AM tlawrenc BATTERY MAINTENANCE PROCEDURE AND WARRANTY POLICY NOTE: • Remove the room fuse while the vehicle is in inventory. • Disconnect the battery negative cable if the vehicle is in inventory for more than 1 month. • Remember, batteries continue discharging by parasitic draw and self-discharging even though the vehicle is in inventory. • If the battery discharges for a long period of time and becomes sulfated, the battery may be difficult to recover. • If the battery is discharged, the battery is hard to recover by road driving. • In some cases, even if the battery is discharged (less than 12.4 V voltage and 1.22 specific gravity), cranking is still possible. Therefore, do not judge the battery as good/bad by cranking only. • It is the dealer’s responsibility to maintain batteries on inventory vehicles. Failure to provide documentation that proper maintenance was performed may result in denial of battery warranty claims. • Battery failure due to lack of maintenance is not a warrantable repair. Refer to Mazda Warranty Policies and Procedures 2.5 and 2.6 for details. 1. For DEALER INVENTORY vehicles, follow the appropriate procedure below. • Vehicles Arriving from Port: Battery should be inspected and recharged (if necessary) within 2 days from date of delivery to dealer. Refer to the BATTERY INSPECTION AND RECHARGE PROCEDURE. Recharge and replace battery as necessary. Recharging and replacement for vehicles arriving from ports IS covered by warranty (within 2 days). To be covered by warranty, the following information is required to be completed and submitted with the claim: Properly documented Section 1 of the New Vehicle Inventory Battery Maintenance Record DCA-8000PM Test Result Printout 10 character Warranty code is required in the text field of the claim • Inventory Vehicles: As PDI step 2 indicates, inspect battery voltage every 10 days for showcase or forefront vehicles and every 30 days for inventory vehicles. Refer to the BATTERY INSPECTION AND RECHARGE PROCEDURE. Make sure to properly document Section 2 of the New Vehicle Inventory Battery Maintenance Record. ○ ○ ○ ○ ○ ○ ○ Page 8 of 9 08/26/2021 09:47 AM tlawrenc 2. For RETAIL vehicles within 90 days of in-service, follow the appropriate procedure below. • Retail Vehicles (Within Warranty Period): Battery should be inspected and recharged (if necessary). Refer to the BATTERY INSPECTION AND RECHARGE PROCEDURE. Recharge and replace battery as necessary. If battery tests GOOD, diagnose charging and electrical system for problem. Recharging and replacement for customer retail vehicles IS covered by warranty. To be covered by warranty, the following information is required to be completed and submitted with the claim: Authorization approval from the DCSM Properly documented Sections 1, 2, and 3 of the New Vehicle Inventory Battery Maintenance Record attached to the repair order DCA-8000PM Test Result Printout attached to the repair order 10 character Warranty code is required in the text field of the warranty claim ○ ○ ○ ○ ○ ○ ○ 3. For RETAIL vehicles after 90 days of in-service, follow the appropriate procedure below. • Retail Vehicles (Within Warranty Period): Battery should be inspected and recharged (if necessary). Refer to the BATTERY INSPECTION AND RECHARGE PROCEDURE. Recharge and replace battery as necessary. If battery tests GOOD, diagnose charging and electrical system for problem. Recharging and replacement for customer retail vehicles IS covered by warranty. To be covered by warranty, the following information is required to be completed and submitted with the claim: DCA-8000PM Test Result Printout attached to the repair order 10 character Warranty code is required in the text field of the warranty claim ○ ○ ○ ○ ○ Page 9 of 9 08/26/2021 09:47 AM tlawrenc